Beruflich Dokumente
Kultur Dokumente
LUCK O
THE IRISH
A St. Pats Day celebration of beer, food
and fun tests this hardworking Michigan
restroom service crew
Page 32
TUFF-JON
Portable Toilets | Holding Tanks | Hand Wash Units | Accessories
TJ Shorty
TJ Kids
Tuff-Jon Tuff-Jon III
100 Gallon Fresh
Water Supply Tank
P O R TA B L E R E S T R O O M O P E R AT O R
www.promonthly.com
8 From the Editor: Published monthly by
Are Your Customers Ready to Scoop Sawdust?
Portland-based Nature Commodes bets that composting restroom
waste is the next trend in portable sanitation.
COLE Publishing Inc.
- Jim Kneiszel 1720 Maple Lake Dam Rd. PO Box 220
Three Lakes, WI 54562
14 @PROmonthly.com Copyright 2017 COLE Publishing Inc.
Check out exclusive online content. No part may be reproduced without permission of the publisher.
In U.S. or Canada call toll-free 800-257-7222
16 Back at the Office: 5 Customer Types to Dump Elsewhere call 715-546-3346 Fax: 715-546-3786
Website: www.promonthly.com Email: pro@promonthly.com
For a business to operate as smoothly as possible, it sometimes Office hours 7:30 a.m.-5:00 p.m. Central Time, Monday - Friday
becomes necessary to prune the client list. How do you know when its
time to let a customer go? - Judy Kneiszel SUBSCRIPTION INFORMATION: A one-year (12 issue) subscription to PRO in
the United States, Canada or Mexico is free to qualified subscribers. A qualified
20 PROfile: Go With the Flow subscriber is any individual or company in the United States, Canada or Mexico
that partakes in the portable restroom industry. Non-qualified subscriptions are
Texas long-haul restroom crews rack up the miles over rough terrain to available at a cost of $60 per year in the United States and $120 per year outside
provide comfort for energy pipeline workers. of the United States. To subscribe please visit promonthly.com or send company
- Ken Wysocky name, mailing address, phone number and check or money order (U.S. funds pay-
able to COLE Publishing Inc.) to the address above. MasterCard, VISA and Discover
are also accepted. Supply credit card information with your subscription order.
30 2017 Vacuum Tank Directory
Our subscriber list is occasionally made available to carefully selected companies
whose products or services may be of interest to you. Your privacy is important
32 COVER STORY to us. If you prefer not to be a part of these lists, please contact Nicole LaBeau at
nicole.labeau@colepublishing.com.
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Visiting Us SPECIAL
T0317
March 2017
ADVERTISERS in this issue
COMPANY PAGE COMPANY PAGE COMPANY PAGE COMPANY PAGE COMPANY PAGE COMPANY PAGE
A C I M P S
Marketplace ................. 49
ART Company (A Restroom Drop Zone PolyPortables, LLC ........ 52
CPACEX ........................ 47 Isuzu Commercial Truck ScreenCo Systems LLC . 27
Trailer Company) .........14 Johnny Mover Trailer Sales
Crescent Tank Mfg. ....... 41 of America ................ 21 Portable Sanitation Spin Products, Inc. ....... 45
McKee Technologies Inc./
Explorer Trailers Association International Superior Logistic
D Surco Products ................................ 35 Services, Inc. .............. 9
Amthor International ..... 15 J Water Cannon, Inc. PortaLogix .................... 17
Armal, Inc. .................... 41 Deal Assoc. ................... 33 Masport, Inc. ................... 3
The Pros E
dge
R T
J & J Chemical Co. ........ 23
F R.A. Ross & Associates NE,
Armstrong Equipment, Fatboy Outdoors ........... 50 J. C. Gury Company, Inc. 17 Inc. ........................... 33 T.S.F. Company, Inc. ........ 2
Inc. ............................ 37 N Rich Specialty Trailers ... 37
Walex is committed to providing exceptional customer service and quality products by THANKS
FOR
creating positive experiences for every customer, everyday. VISITING
US
Visit Us: www.walex.com Email Us: info@walex.com Call Us: 800-338-3155 . 910-371-2242
FROM the EDITOR
Contact us: PRO strives to serve the portable restroom industry with interesting and
March 2017 helpful stories. We welcome your comments, questions and column suggestions and
promise a prompt reply to all reader contacts. Call 800/257-7222; fax 715/546-3786;
email PRO editor Jim Kneiszel at editor@promonthly.com.
R
andall Scott White hits on a lot of popular environmental concepts
when he talks about his new portable sanitation company, Nature
Commode, in Portland, Oregon. The former tech company executive
and TED Talks speaker uses words like sustainability, organic and natural,
and catchphrases like Were turning waste into an asset, when he pro-
motes the fledgling company he started with business partner Nicole Cous-
ino.
Yet the business really harks back to the early days of portable sanitation.
White is hand-building modular restrooms out of wooden panels, collecting
waste in interchangeable cartridges, and asking users to dump locally
sourced sawdust over their humanure. Then he transports the collected
waste to a rural compost site where its transformed into a soil amendment.
If you come from a long line of portable restroom operators, this
probably sounds familiar. Remember when industry pioneers like Andy
Gump built their own restrooms out of plywood and collected the waste
using 55-gallon steel drums cut in half?
And do you recall grandma and grandpa
talking about life on the farm so many
years ago, when they used sawdust to
Above: A Nature Commode unit is set up and
knock down odors in the outhouse?
ready to go at a small festival. (Photos courtesy
While White says he is a portable of Randall Scott White)
sanitation pioneer promoting a service
Left: Patrons at a music festival use Nature
aimed at environmentally concerned
Commode restrooms.
event planners, he admits his new
business plan is, in a way, rooted in days a composting site in Washington state and
gone by. plans to keep growing.
Whats old is new again. History You can see photos and details about
repeats itself, White says. Guys, were not doing anything new here. their restrooms at the website www.naturecommode.com. They also explain
their fork-to-food recycling effort.
FILLING A NICHE Were wasting this stuff, folks, White says. He aims to move portable
But he says his service is hitting a niche of customers who want their restroom waste from a disposal cost to a profit center on the ledger for
events to carry a green theme. Were talking about outdoor weddings or PROs. Of course, some in the industry have been land-spreading waste as a
small music festivals where users appreciate the message hes sending. farm field soil amendment for generations, but White would rather remove
Were blown away by the response weve received in the market, so as much of the flow as possible from municipal treatment plants and put it
we know were onto something big, White says. So far were the only ones directly into the ground after composting.
crazy enough to do it.
In 2011, White was giving a TED Talk (Technology, Entertainment and HOTBED OF ENVIRONMENTALISM
Design) in San Francisco and discussing what the U.S. could do in the event Our motivation is absolutely an environmental one, he says.
of a financial collapse. Part of the plan he laid out was converting human Treatment plants, according to White, fail to filter out 50 percent of the
waste into an energy asset, fertilizer. A few years later, he met Cousino, who pharmaceuticals, street drugs, medications, the bad stuff that can get
had the same vision and had started a portable sanitation company. The pair
partnered on the project and now have more than 100 handmade restrooms, (continued)
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QUESTIONS REMAIN
You may share Whites enthusiasm for more sustainable ways to handle
waste. But this effort is clearly in its infancy and there are more questions to
be answered about building his model to a larger scale. A quick and safe way
of handling the materials, from drop tank to finished fertilizer, would need
to be developed for this idea to take off.
Meanwhile, the portable sanitation industry is undergoing continual
refinement and evolution, with better restrooms, more efficient trucks,
better spill-prevention protocols and oversight. Theres a growing industry
Aluminum 2000 gal Porta Potty Tanks training infrastructure and more regulations requiring portable sanitation
to be offered in far-flung construction, agricultural and event settings.
In stock 500/1500 2 compartment Compared to those old wooden units and buckets of waste, new restrooms
and service trucks are obviously more efficient tools and provide more
We build Vacuum trucks, Septic trucks, sanitary solutions for the job at hand.
Porta potty trucks, and Body swaps. White realizes this isnt an all-or-nothing proposition for PROs.
Contractors may find it valuable to offer an option perceived as more
We can do Steel, Stainless Steel and Aluminum.
environmentally friendly along with their present service. He says
approaches like Nature Commodes are onto the next recycling business,
Tank World Is Your Pot of Gold in my mind. Current providers of portable sanitation can capture that and
Tough Trucks
When a lot of your customers are located in remote locations down
almost nonexistent roads, adjustments need to be made to those
Custom Manufacturers of hardworking vehicles. Such is the case for featured company QP
Energy Services. Read about how the business outfitted its trucks
>Restroom Trailers >Shower Trailers to better handle the rough environment.
>Transport Trailers promonthly.com/featured
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I
recently read an online conversation in which a PRO expressed frustra-
tion over the extra time, effort and cleaning supplies needed to maintain Truly successful companies can choose who they work for
restrooms rented by one particular client because the units were con-
and who they dont work for. Being comfortable telling an
stantly being defaced with graffiti. While there were helpful suggestions on
graffiti removal, graffiti prevention tips, and recommendations of damage obnoxious customer where to go may be a sign that youve
waivers and ways to bill the client for the extra cleanup time, one comment made it in the business world.
stood out. Maybe, the commenter wrote, its time to dump this customer.
If you are a relatively new business owner, you may be shocked by that
advice. After all, youre trying to build up a customer base and earn money them with your company even though the clients ignorance or cheapness
by any means possible. Firing a customer any customer seems coun- has caused the problem. When it comes to health and safety, insist that it has
terproductive. If youve been around the block a few times, however, you to be your way or the highway for the client.
realize there are clients who are simply more trouble than they are worth.
Truly successful companies can choose who they work for and who they 4. The customer who wastes so much of your time that your profit
dont work for. Being comfortable telling an obnoxious customer where to margin evaporates. This customer mistakenly thinks he or she is your only
go may be a sign that youve made it in the business world. customer, or at least your most important one. They have expectations be-
Dumping a toxic customer can reduce owner stress, improve employee yond those of a reasonable customer. Phone calls for a quick question last
morale, and in the long run, make a business stronger. 45 minutes. In-person meetings are frequent and long, plus you are expect-
Five types of customers to consider firing: ed to respond to all texts, calls or emails immediately, any time of the day
or night, even after-hours or on weekends. They believe they are entitled to
1. The customer who wreaks havoc on your investment. If your rest- special attention and the rules dont apply to them, but their demands put
rooms, hand-wash stations or trucks are constantly being damaged when undue strain on employees and resources.
in use for one particular client and you havent found a way to completely
recapture the cost of necessary cleaning or repairs, it may be beneficial for 5. The customer who is verbally abusive or threatening. If a customer
you to lose the client. makes you or your employees uncomfortable by frequently using inappro-
priate or insulting language, morale will suffer and you risk losing good em-
2. The customer who is slow to pay, late to pay, refuses to pay, or ployees. Think of it this way, in the long run, who would you rather spend
threatens nonpayment. If you like the customer, its never happened be- time with, a great employee or a bad customer?
fore, and significant revenue is involved, try to resolve the issue by working
with them maybe allowing them better terms and more time to pay. If its BENEFITS OF FIRING A BAD CUSTOMER
an ongoing problem and they are unwilling to address it, dont continue to Of course, you have to be smart and selective. You cant fire all your
work for them. And if a customer uses their business as leverage and threat- customers just because youre having a terrible day. But if firing your abso-
ens to withhold payment or leave for the competition to squeeze extras out lute worst customer results in less stress, a happier staff and free time that
of your company or otherwise get their way, stop playing the game and see if can then be spent improving service to other customers, it may be worth it.
they actually carry out their threats. Commit some of the time youd spend handholding that difficult client
to search for a customer who is easier to work with. Sure, the old business
3. The customer who makes your company look bad. Whether they adage says its cheaper to keep an existing customer than land a new one,
think they know it all or they are just too cheap to do whats right, customers but you may find a truly bad client is the exception to that rule.
who refuse your recommendations when it comes to number of restroom Look at the firing of a bad customer as an opportunity to prevent a re-
units and frequency of cleaning compromise health and safety, and you peat of the situation in the future. This may be a good time to implement a
may want to cut them off. Having your business name on restrooms that damage waiver, raise rates, rewrite your standard contract or beef up billing
arent maintained is the worst kind of advertising you can get. Everyone who practices.
uses them or chooses not to because of the filthy conditions associates Know what to look out for when it comes to new customers. If a potential
BREAKING UP IS HARD TO DO
An easy way to dump a difficult customer (or feel better about keep-
ing them) is to wait for their contract to come up and then present them
with a drastic price increase. Lay out for them how their treatment of your
restroom units or their constant unreasonable demands are costing you
money, and then double the rate for them. Chances are, they will dump you.
Of course theres a chance the bad customer will agree to the higher price,
so make sure your new price is so outrageous that it makes keeping even the
worst customer worthwhile.
Try to end things on a positive note. Tell the customer in person while
you are unable to continue providing them service, you hope there are no
hard feelings. You could even recommend someone else for the job, pro-
vided theres someone you think could meet his or her needs adequately.
Remain professional. In a world where people switch jobs frequently,
you may someday encounter this troublesome person under completely dif-
ferent circumstances. You want them to remember you as a class act, not
a jerk. Who knows, maybe they were a bad customer because of immense
pressure from a boss or terrible job conditions and down they road theyll
be a pleasure to do business with.
We wanted to target the construction industry and the special events where a CHEMICAL portable
restroom is not accepted by all users.
THE VIP BEST 1 features the following: ___________________________________________________
1. A solar panel unit that will recharge the battery but weve been told these have been the most sold 16. We offer an 80 watt solar panel; it produces
to power the 12-volt water pump that provides over time. almost 4.35 amps per hour in peak sun. Frequency
flushing abilities 24/7 to the RV porcelain bowl. 11a. Because of that, we have adopted these three of use to restoration will determine the size of
No matter where you are on this earth, you can models for our retrofit kit. Vendors who own battery wattage needed.
adjust the tilt of the panel to capture the sun. one of these great portable restroom shells The solar panel bracket is also mounted on the
2. An odor exhaust fan to remove odors. will not need to purchase another model. The back wall of the unit. It is reinforced by two
existing model will fit on our retrofit tank, solar aluminum 1/8" straps inside and outside.
3. The water and waste tanks hold about 43 gallons of The existing walls are about 1/8 thick and not
panel roof top, and fan adapter.
water and 68 gallons of waste. enough to support the panel and adjuster alone.
The idea is to use your existing models and reduce
Note: Frequency of pumping will depend on volume, etc. the cost of another purchase of walls, doors, and 17. We have developed a patent pending towable
4. We use non-potable water so as not to waste roof tops, while still owning a restroom with a dolly system attachable to the base of the unit;
drinking water. solar panel feature. Use older models for con- it is available as an option. Used only for
struction. Save your profits. hard top surfaces.
5. An RV bowl that requires only 16 ounces per flush
or half full, to carry the solids through the neck 12. These units are not air conditioned. 18. We were issued a utility patent pending by the
of the bowl. Theyre designed as an inbetween of the U.S. Patent Office for copyright protection.
high-end air conditioned units and chemical
6. Chemical deodorizers are not needed How much can you earn renting out a
portable restrooms.
to control odors. VIP BEST 1?
13. The industry standard of the chemical portable
7. A pressure plate switch below the polyethylene floor We think you can increase your profits using a quality
restroom is over 45 years old.
mat, allowing the lights and fan to turn on and off product. We charge more than others and still receive
upon entry and exit. 13a. The cost to purchase a chemical portable orders because of that quality. This is a step up from
restroom is about $450-$1,200. the smelly toilets.
8. An electric 12-volt water pump creates a washdown Cost to purchase a single air conditioned unit is
feature so anyone having a fecal accident can clean Available air-conditioned units cost up to $5,000
about $3,900 to $5,000. Nice units.
the unit without the help of others. whereas chemical portable toilets run as low as $450.
You can clean the interior first, then refill the water 14. Construction of our retrofit kit. The reason is the cost to produce and the quality. As
tank. Theres no need to move the pump truck or drag We have designed the water, waste tanks and skid the saying goes, Cheap is never good and good is
a hose around or between the units. to be about 200 pounds of polyethylene material, never cheap.
70 pounds for the water and waste tanks, and
9. The water fill, battery box and waste tank openings We charge $85/$95 per week with twice a week service.
60 pounds for the skid that holds the two tanks
are all in the rear of the unit, so attendees can still Thats $4,420/$4,940 over the year. Charging weekly
together. After adding the shell and bowl and fan
use it while its being cleaned. Without having to allows us to offer a small discount for larger orders.
adapter and solar panel system the unit will be
get equipment in and out of doors, you can clean it heavy. A chemical restroom weighs about 100 to We do charge a onetime service fee to prep, deliver,
faster than a chemical portable restroom. 175 pounds. and clean the unit upon pickup. The farther we travel
10. The Sure Seal odorless waste tank design is like a from our base yard, the more we charge per unit in
14a. We created on the tanks side a set of forklift
P-trap in your home. No chemical deodorizers are order to pay for the operational cost.
ports for easier placement and removal/loading
needed, so profits are saved. onto the truck with a forklift. You can load it full What are you making now for your hard work? Com-
The unit vent pipe above to the rear will exhaust of 43 gallons of water for delivery to an event. pare your current results with the fees on our rentals.
the fecal odor gases. The size of the VIP Best 1 unit is about 48" x 72" Start off slow with us and make a determination to
11. The invention of plastic produced three great long. Four can fit atop the typical truck bed. change if it works.
products in the early 1970s, the models of Poly- 15. We made an adapter to recess into the roof Who wants a smelly toilet, raise your little pinky?
Portables, PolyJohn and Tufway. Other portable and hold the exhaust fan to remove odors.
restroom products have since come to market, The side vents must be sealed to work properly. Thanks For
Visiting Us
Please share your thoughts by emailing us at THEVIPBEST1@GMAIL.COM
Please share your contact information and email address. We are looking at this as a part of our market study. Your comments will definitely help and be appreciated.
Todays portable chemical restrooms are not able do what THE VIP BEST 1 can do.
Thank you all,
VIP BEST 1 LLC.
FILE The QP Energy Services team
includes, from left, James Aregood,
J.R. Pickens, Cy Quackenbush,
Farrah Cook and David Smith.
(Photos by Ilana Panich-Linsman)
GO WITH
THE FLOW Texas long-haul restroom crews rack up the miles
QP Energy over rough terrain to provide comfort for energy
Services LLC pipeline workers BY KEN WYSOCKY
Smithville, Texas
T
Texas
ravel trailers might seem like odd items for a portable restroom
Owner: J.R. Pickens operator to own. But theyre standard operating equipment at QP
and Cy Quackenbush Energy Services, which is anything but a business-as-usual por-
(and two silent partners)
H
table sanitation company.
Founded: 2012 Based in Smithville, Texas, and owned by Cy Quackenbush and
Employees: 26 J.R. Pickens (the Q and P in the companys name), the contractor pro-
Services: Pipeline portable sanitation service vides restrooms for crews building pipelines in the oilfields of Texas,
Service area: Texas, parts of Georgia, Louisiana, as well as parts of Georgia, Louisiana, New Mexico and Oklahoma.
New Mexico and Oklahoma Because pipeline projects cover a lot of territory, providing restroom
Website: www.qpenergyservices.com service requires a very systematic approach, not to mention long hours
and miles and miles of driving every day.
On a typical 100-mile-long pipeline, we send out two trucks and
two employees, says Quackenbush, 33. We set up one restroom per
mile, and each guy works six 12-hour days a week and cleans 50 rest-
rooms twice a week even three times, if necessary. Some days they
might drive 350 to 400 miles a day. (continued)
N-SERIES
Leading the industry in more areas than one,
Isuzu has the dependability that your business
relies on. Take advantage of this limited time
0.99% APR financing offer and get ready to
drive your business into the future with a new
gas or diesel Isuzu N-Series truck.
To learn more about the Isuzu advantage, visit your local Isuzu truck dealer today.
WWW.ISUZUCV.COM
The 0.99% APR finance offer expires June 30, 2017 and is only available through Isuzu Finance of America, Inc. Finance terms limited.
Participating dealers only. Credit approval required. Please see your authorized Isuzu dealer for qualifying information.
(continued)
Thank you for coming by our booth at the 2017 WWETT Show.
BEST is looking forward to doing business with you in the future.
Best provides
a full line of
Vacuum pumps
and parts.
All orders received by
2 pm CST, will be
shipped the same day
Exclusive Manufacturer
800-253-5500 natvac.com
ScreenCO THANKS
Systems FOR
VISITING
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Portable Event Screening and 300 Gallon Rigid platform, our smallest wide body trailers
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Amthor International
SEE AD 237 Industrial Dr., Gretna, VA 24557
PAGE 15 800-328-6633 434-656-6233 (f) 434-656-1101 n n n n n n n
www.amthorinternational.com bramthor@amthorinternational.com
FlowMark
SEE AD 610 S Adams St., Kansas City, KS 66105
PAGE 5 855-653-8100 n n n n n
www.flowmark.com sales@flowmark.com
PortaLogix
SEE AD 6089 Loomis Rd., Farmington, NY 14425
PAGE 17 585-484-7009 n n n
www.portalogix.com sales@portalogix.com
TruckXpress
2530 Xenium Ln. N, Plymouth, MN 55441
800-328-3332 763-553-1900 (f) 800-663-4178 n n n n n n n
www.satelliteindustries.com west@satelliteindustries.com
fivepeaks.net
info@fivepeaks.net
231.830.8099 866.293.1502
THANKS
FOR
VISITING Waco, TX
Porterville, CA MADE IN U.S.A.
US Now with two
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Luck O
LOCATION: Grand Rapids, Michigan
THE PRO: Plummers Disposal Service
the Irish
THE TEAM
Plummers Disposal Service provides portable sanita-
tion and solid waste management services in a 50-mile radi-
us of Wyoming, Michigan, a suburb of Grand Rapids. Owner
Nicholas Plummer oversees a staff of 17 technicians (a few
more in the summer) and three office personnel who handle
dispatch and other administrative functions. They operate
A smashing St. Patricks Day celebration of beer, out of a 20,000-square-foot building on a 3.5-acre lot.
Plummer tends to manage the larger events that come
food and fun tests the hardworking crew at their way and did so for the Irish On Ionia festival. About half
Michigans Plummers Disposal Service the staff was involved in the job.
Super Mongo
US
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Move ADA Restrooms
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or 8 wheels
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Ships UPS
Patented
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MAKING CONNECTIONS
The company has been working the Irish festival since 2013. The or-
by heated tents, lively music, Irish dancing and of course lots of local beer.
The action started with kegs and eggs at 7 a.m. and continued until 10 p.m.
BY THE NUMBERS
The company brought in 115 Five Peaks Glacier units, all with hand-
sanitizer units. Most were the companys signature orange, but 20 were pink
urinal-free units with LED ceiling lighting.
We love it, Plummer says. My dad had pink units 30, 40 years ago. He
painted them hot pink. So when I got back into it we bought some pink ones
and get new ones every year. They also pro-
vided 12 PolyJohn Enterprises ADA-compli-
ant units and six PolyJohn Bravo hand-wash
My dad had pink units
stations. 30, 40 years ago. He
Another product they brought in, painted them hot pink.
ganizers, a private bar and restaurant group, Nicholas Plummer instructs which proved to be quite a hit the previous
wanted to switch vendors and when he met Louis DeCheney on where year, was four Kros four-sided mens walk-
So when I got back
with them to pitch his company, they liked to place a row of Five Peaks up portable urinals from Kros International into it we bought some
restrooms for the St. Patricks
what he had to offer. We segregate our con-
Day event.
USA. Plummer bought them at the WWETT pink ones and get new
struction units from our specialty event units Show in 2015.
so were able to offer like-new restrooms that are in fantastic condition, he I wasnt really sure about them, he
ones every year.
says. And we always do more than we say were going to do. says. But I like the idea of them, I love the NICHOLAS PLUMMER
construction. I figured one way or another Id
THE MAIN EVENT find a customer. I like to go out on a limb and be the first to have something
Irish On Ionia in Grand Rapids, billed as Michigans largest St. Pat- in our area. The 2015 Irish festival was the inaugural event for the units after
ricks Day street party, is an adults-only, one-day beer-and-food festival. Plummer met with the organizers, showed them a picture and got their buy-
Some 20,000 ticketed attendees were admitted to the Saturday event, which in. It turned out to be a huge success and, in fact, was a talked-about feature of
stretched along three downtown blocks (one of which is Ionia). Many others the event. They were all over Facebook and Instagram, Plummer says. Peo-
were turned away when the venue reached capacity. Frigid March tempera- ple were taking pictures. By midday they were full and had to be shut down.
tures never dampened the enthusiasm of the crowd. Warmth was provided (continued)
Portable Sanitation Association International (PSAI) 2626 East 82nd Street, Suite 175 Bloomington, MN 55425
www.psai.org 952-854-8300
The company has since used them at other Above: Crowds flow into a
beer festivals and large construction sites. fenced area where many of
Plummers restrooms are set up
for the one-day event.
LETS ROLL
Setup took about four hours Friday af- Right: The Plummers Disposal
ternoon using two vacuum trucks pulling Service team serving Irish On
Liquid Waste Industries trailers (one eight- Ionia includes, from left, Louis
unit and one 14-unit) and a 2006 Sterling DeCheney, Jared Bond, Nicholas
Plummer, Cody Allan, Derek
flatbed truck. Units were set up in four lots
Decker and William Hollis.
in U-shaped banks (two each, men and
women), with two Kros urinals at each of the mens banks. A few units were
placed near the stage and at security headquarters.
Organizers began breaking down the event around midnight, so when
the team arrived Sunday morning at 7 a.m., everything was out of their way.
After pumping the units and removing graffiti MORE INFO
(J&J Chemical Graffiti Blaster) they loaded the
Liquid Waste Industries, Inc.
We segregate our units up, headed for the shop and handed them Five Peaks 877/445-5511
off to the cleanup crew, who gave them a thor- 866/293-1502 www.lwiinc.com
construction units www.fivepeaks.net (See ad page 45)
ough washing before putting them back into (See ad page 31)
from our specialty inventory. National Vacuum Equipment, Inc.
Imperial Industries, Inc.
event units so 800/558-2945
800/253-5500
www.natvac.com
KEEPIN IT CLEAN
were able to offer www.imperialind.com
(See ad page 39)
(See ad page 27)
In 2015, a number of units became full
like-new restrooms during the event, so more were supplied in
PolyJohn Enterprises, Inc.
J&J Chemical Co. 800/292-1305
that are in fantastic 2016. In addition, the company and the orga- 800/345-3303 www.polyjohn.com
www.jjchem.com (See ad page 51)
nizers decided a midday cleaning would have
condition. (See ad page 23)
to be done, a procedure that required signifi- Satellite Industries
NICHOLAS PLUMMER cant help from security due to the size and na- JAG Mobile Solutions 800/328-3332
800/815-2557 www.satelliteindustries.com
ture of the crowds. www.jagmobilesolutions.com
The company used two Dodge Ram 5500s (2013, 2014) built out by Im- VARCo
Kros International USA LLC 866/872-1224
perial Industries with 775-gallon waste/400-gallon freshwater aluminum 855/576-7872 www.varcopumper.com
tanks and National Vacuum Equipment 304 pumps. At 2 p.m., two drivers www.krosinternationalusa.com (See ad pages 12-13)
drove the trucks down an alley to the back side of the first bank of units, then
ll
>Waste Tank is Fu
pty
>Fresh Tank is Em
nnected
>Electric is Disco
>Current Trailer
Temperature 72
Plastiflex Hi-Vac
THANKS
FOR
VISITING US
Reelcraft 7850
An honest price, excellent service and premium tools are signs of a professional. On these
things, successful businesses tolerate NO COMPROMISE.
Only the business owner can control the price and quality of his service, but, when it comes to
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Y
ou do a good job of maintaining your equipment. But what happens If a fuel system goes down because of contamination,
when something breaks? Fortunately its under warranty. But is it?
thats not a warrantable failure. That doesnt even
Lets look at the three basic warranties: factory, emissions and
extended service. qualify for an emissions warranty failure because
Terms of a factory warranty are typically outlined in a document issued a failure due to the contamination of fuel is not a
by the manufacturer referred to as the Warranty and Limitations of Liability. defect in material or workmanship. Its a failure on
Generally considered a legal document, it outlines the responsibilities of the
the customers end.
manufacturer, dealer and customer.
Federally mandated emissions control warranties are intended to Bruce Reader
ensure equipment meets federal emission standards for a given period of
time. Federal emissions guidelines are two years or 1,500 hours of operation Key contributors in the changing dynamics of vehicle responsibility in-
(whichever comes first) for engines less than 19 kW/25 hp or five years/3,000 clude fault codes, error codes and telematics.
hours of operation for engines greater than or equal to 19 kW/25 hp. Any time you have an ECU (electronics control module), VCM (vehicle
Extended service or third-party warranties typically dont cover the control module), TCM (transmission control module), CCM (chassis control
same components and materi- module), theres almost always a built-in fault code history, Reader says.
als as a factory warranty, and Telematics simply makes it easier to see what happened to compo-
allow purchasers to choose nents over the lifetime of the equipment: How many times did an engine
what is and is not covered. An lose oil pressure because it was working on an incline? How many times did
extended warranty might be a the transmission overheat? How many times did the engine restriction light
consideration if you dont rotate come on because the air filter wasnt properly maintained?
equipment every two years.
So, whos responsible when FLUID ANALYSIS
something goes wrong? The Reader says to get the most out of equipment warranty, be sure to in-
quick answer is: It depends. corporate fluid analysis engine oil, hydraulics, transmission and fuel in
your maintenance program.
COVERAGE QUESTIONS Im going to go out on a limb, I dont have any data on this, but if you
Factory warranties cover do find people who have a pretty good fluid analysis program, I bet fuel is
defects in material and/or work- not part of it, he says. I think its probably one of the most ne-
manship. Generally, these de- glected. With all the additives, Tier 3 and Tier 4 and the cost of
Proper operating
fects appear in the first year of components on fuel systems now, fuel needs to be part of that
practices and techniques
use. Factory warranties do not impact warranty fluid analysis program.
cover failures caused by poor or coverage as well as With the advent of Tier 4 and high-pressure, common-rail,
improper maintenance. component wear. direct fuel injection, failures brought on by contaminated fuel
With advances made in equipment manufacturing and (Photo courtesy Case) fuel from a dirty can are not cheap.
customer expectations, companies such as Case Construction Take an injector. In the 1970s, a mechanical injector was
Equipment have increased their length of coverage with ProCare to three about $75. Today, an electronic injector can cost $2,000 with four or six
years/3,000 hours. This trend of extending the factory warranty means main- in an engine.
tenance becomes a critical factor in determining whether the failure is war- If a fuel system goes down because of contamination, thats not a war-
rantable or not. rantable failure, Reader says. That doesnt even qualify for an emissions
If youre sitting at 2 1/2 years and you have a component failure, such warranty failure because a failure due to the contamination of fuel is not a
as a hydraulic pump or rear axle, I assure you theres going to be a look-see defect in material or workmanship. Its a failure on the customers end. From
at the maintenance that was done, says Bruce Reader, regional product sup-
port manager for Case. (continued)
Imperial Industries suite of portable restroom service units includes a tank and truck combination for every business, offering the right fit
at the right price, no matter your needs. The nimble PTM980 unit features strong steel construction and stainless barrel protection,
bolt-on hose trays, epoxy-coated 680-gallon wastewater and 300-gallon freshwater compartments, and an easy-to-mount vacuum pump
and engine package. Trust Imperial to guide you toward a solution that fits your needs.
THANKS
FOR Imperial Industries, proudly family-owned and operated in central Wisconsin for more than 35
VISITING US years, is the trusted choice for specialized septic solutions and expert service.
the standpoint of protecting your warranty, I think customers today need to
Portable Toilet Trucks t Septic & Grease Service Trucks be ever vigilant about their fuel and their fuel practice.
Slide-In Units t Vacuum Truck Parts & Accessories Be sure to follow all manufacturer recommendations for fluids and fil-
ALUMINUM t CARBON STEEL t STAINLESS STEEL ters. As equipment has become more technically advanced, machine toler-
ances have drastically changed. Many components, such as axles with lim-
ited slip and transmissions with different clutch pack material, require tight
fluid specifications to run properly.
GO BEYOND MANUAL
The operators manual is your guide for maintenance intervals and re-
quirements, but it might not be enough.
Sometimes you have to do more than whats in the operators manual,
1-800-927-8750 Ask for JOHN BARRETT or go to www.fmitrucks.com Reader says. For example, if you are operating in an environment in which
there are extremely high amounts of dust, that air filter probably wont make
the first interval in the manual that says, replace the air filter. One must have
situational awareness with respect to their job site conditions and adjust
accordingly.
Keep in mind that some modifications will void a factory warranty
especially when the modification requires any type of welding involving
structural integrity. This could include modifying a bucket for increased ca-
714-259-1385 age as well as component wear. The advancement of telematics and elec-
tronic diagnostics can tell the difference between a smooth operator and a
bucking bronco.
Operators need to be properly trained and well informed about mainte-
nance requirements for most new Tier 4 machines and have an understand-
ing of the different types of after-treatment systems associated with them.
Searching
LIMIT DOWNTIME
To get the most out of your warranty, youll also want to limit downtime.
for More?
Excessive idling not only wastes fuel, it also adds wear and wastes warranty
hours 30 percent idling over a 3,000-hour warranty adds up to 900 operat-
ing hours lost.
I have this little saying: The best warranty is the one you never have
to use, Reader says. But, when you do have to use it, you want to make
sure you have done all your due diligence and it doesnt come back on you
More news at that the failure was the result of you not taking the appropriate maintenance
PROmonthly.com/featured measures.
Socially facebook.com/PROmonthly
Accepted
twitter.com/PROmonthly
plus.google.com
youtube.com/PROmonthly
linkedin.com/company/portable-restroom-operator-magazine
Financing for
New and Used Equipment
Trucks Tanks Trailers Toilets Cameras Jetters
Computer Hardware & Software
Call Michael DeGroat (ext 812) Armal INC Phone: +1 770 491 6410
122 Hudson Industrial Drive Toll free: 866 873 7796
www.armal.biz
Commercial Equipment Financing Call 800-422-1844
TM
TM
May 2013
www.promonthly.com
February 2013
www.promonthly.com
FILE
COVER STORY oN locAtIoN
Direct From Manufacturer Pricing
Taking
tHe JoB: Oregon Jamboree
locAtIoN: Sweet Home, Ore.
tHe PRo: Bucks Sanitary Service
Music City
a Bow
<<< Susie Sieg, of Bucks Sanitary Service,
PORTABLE RESTROOM OPERATOR unloads a Satellite Industries
Ronnie Maxim
Dunn, 3000
PORTABLE RESTROOM OPERATOR Working for singer
restroom at the recognized
Oregon Jamboree.
MOJO
Brandon McNeely a need
(Photos by
for portable sanitation Peter Krupp)
at upscale
parties. So he started PoshPrivy,
where this compact Comforts of Home
At the oregon Jamboree restroom trailer is a popular offering.
(Photos by Patrick Durkin)
music festival, the crew
the teaM
at Bucks Sanitary Service
78,547*
Lisa and Scott Weld, owners of Bucks
provides service that sings Sanitary Service in Eugene, Ore., have a
$
BY BettY dAGeFoRde sta of 10 an office worker, yard worker,
An estate manager for a country star in part-time mechanic and seven drivers.
Nashville saw the potential for restroom Lisa works in the office answering phones
and managing the creative and marketing
trailer service and dialed in to land exclusive side while Scott fills in on everything
outdoor events. By PaTrICK dUrKIn from management to running routes to
Taking
maintenance. Five people worked on the
W
McNeely brings special hen Brandon McNeely graduated college about
Oregon Jamboree along with the Welds
and their three children, Maren, 9; Milah,
events expertise to country eight years ago, he couldnt see himself working in
13; and Sten, 17; who are accustomed to
POSTERS
an office-cubicle environment, even though he had
stars, backyard parties helping out at events.
a Bow
just earned a bachelors degree in finance and economics.
Soon after, McNeely began working as an estate manager
Page 10 for country music star Ronnie Dunn, of Brooks & Dunn The very day we found out wed
fame, a job that requires regular 10-hour days overseeing the have to move our shop, somebody
Music City
performers 17-acre residence and 250-acre farm. As his work
the crew at Bucks Sanitary duties bounced him back and forth between the properties,
came through the door and said,
Do you want to buy Bucks back?
provides service that sings McNeely learned he enjoys the energy and excitement
It was really a door closing, door
MOJO
surrounding fundraisers and other big events that drew large,
for oregon Music Festival
> Diesel
well-dressed crowds to Dunns properties. opening, all in the same day.
Page 10 McNeely figured there must be a way for a businessman Scott Weld
with entrepreneurial instincts to become a regular part of that
excitement. He sifted through various ideas, but when nothing
coMpany history
took root, he returned to college about three years ago to get a
masters degree in finance and economics. In April 2012, Lisa and Scott Weld
Starting At
(continued) years as an add-on to their trash and septic
service business. In 1999, when Welds
Results
Owners: Brandon and Kristeen McNeely Tennessee
35
Website: www.poshprivy.com
(continued)
$
about a specialty restroom service company in an online news story. The
Complete Package!
have to send somebody referrals.
Tips for Bringing go to this campground, get these six, go to another campground, get these
eight. Then you start leaving sinks behind and the (handicap unit) doesnt At the same time, he targeted event
the Wow Factor with a map to go to this fit. Its just a logistics nightmare trying to get the loads to work out. During
the week, they grabbed units as schedules permitted.
planners to raise awareness of PoshPrivy.
For that, targeted emails generate results.
I want to be part get
campground, of my
these six, I spent a couple of days compiling an
Brandon McNeely wants people to be talking clients event Im genuinely ^^^ McNeely runs a power cord to his Porta Pal unit from
keepin itMusic
cLean
email list of every event planner I could find
go to another campground, Rich Restrooms. City customers organizing backyard around Nashville and middle Tennessee,
about PoshPrivys restroom trailers the minute they interested in being part of weddings and special
Jamboree events want
organizers a lot of amenities
required someone when
be on site and available by McNeely says. I use a service called
walk out the door, no matter who they are and what a great
get wedding, reunion or
these eight. shopping
radio at for
all portable
times sosanitation
Weld, hisunits.
son and another member of the team stayed in ^^^ Satellite Industries Tufway restrooms are lined
MailChimp, up and
which ready
helps me to design
go before the
letters
the event. After all, people wearing wedding gowns, a motor home at one of the campgrounds. Oregon Jamboree, complete with lighting strung
eventinplanners
the front who
of themight
units.need my
tuxedos and fine footwear expect five-star restroom
whatever. When you deal with to target
Scott Weld floating
Venue vanities,
units wereCorian countertops,
serviced each night stereo,
from 11 p.m. to 2 a.m. At 6:30 restroom trailers. MailChimp works much
accommodations. brides and brides mothers, they ceramic
a.m. theyfloors andinflatscreen
started TVs.
on the campground units, finishing around 9:30 a.m. better than traditional mail. Event planners
Using a portable restroom doesnt have to be want the best. This is not just a DuringRounding
the day,out
theyhispumped
inventory outis 20
The
RVsPremiere
and 19 holding tanks 10 at the
^^^ McNeely adjusts the
need to think of you when giving portable
a cringe-worthy deal, McNeely says. Were a bou- business proposition for them. trailer, another
two shower upscale
facilities andunit
themade by Rich
balance Specialty
for the Trailers, which McNeely
food vendors. wastewater outlet valve on one restroom options to their clients.
tique business. Our restroom trailers are unique and subleases
Five through a partnership
service vehicles werewith
used:Portable
A 2010 Restrooms
Peterbilt LLC.
335 in Charlotte,
and a 2008 of his restroom trailers. Finally, McNeely who doesnt own TM May 2013
designed specifically for special events. We try to re- Brandon Mcneely N.C. This large4300,
International two-suite
bothtrailer which
built out has a 600-gallon
by Progress Vactruckinternal waste tank
with 1,500-gallon a vacuum truck partners with a local www.promonthly.com
ally wow people. They cant believe how nice our and 200-gallon freshwater
waste/500-gallon freshwatertankaluminum
includes atanks;
workinga fireplace,
2001 Isuzuas well
FTRasfrom
hot company to pump out the trailers before hauling them home from the event
trailers are. Most people have never seen anything <<<portable
upscale The Bucks team includes,
sanitation company,from and water, solid marble
Workmate/FMI andSales
Truck granite countertops,
& Service with an designer vanities,
850-gallon and heating
waste/350-gallon site. Most of the events we service last a half-day or so, which means we
left, Milah Weld, Susie Sieg, Josh and air conditioning forand
full two
climate
like them. the trip reinforced
Wooley, Sten Weld,thatScott
his Weld
business
and idea freshwater steel tank; 2000control.
International 4700s built out by Lely usually dont have to pump them until theyre ready to be removed, he
Here are some of the ways McNeely markets to was solid. Manufacturing Inc. with 750-gallon waste/350-gallon freshwater steel tanks. explains. Its less trouble for everyone if we get them pumped on the job
Eric Brownrigg.
TARGETING
All have MasportCUSTOMERS
pumps. site right after the event.
VIP customers: In January 2012, McNeely and his
^^^ As part of PoshPrivys When McNeely was assembling his inventory, he contacting his target
Signature Service, Brandon wife, Kristeen, put his plan into action. He Waste was transported to the companys yard each night and transferred
markets to alert them to his fledgling business. He services the Nashville SELL YOURSELF
Pricing options McNeely places flowers and a takes a conservative approach to building to a 20,000-gallon tank. From there, another pumping contractor picked up
came
The very day we found out wed have to move our shop, somebody
In addition
throughto the
the trailers,
door and PoshPrivy offers
said, Do youtwowantprice
to packages.
buy BucksThe back? It
country music
personalized
of has attracted top
congratulations
festival.
chalkboard
in histalent
Surprisingly, Wynonna Judd said yes and the festival
message
ever since.
Comforts
PoshPrivy.
In 2012,This business
the 9,000 is a baby
residents welcomedright
area and roughly 100 miles in all directions in middle Tennessee, going after
the waste and disposed of it by land application.
weddings, festivals, large reunions, corporate fundraisers and other events.
All the while, McNeely builds business through face-to-face contact.
Once were in touch with companies that can help us, I try to meet with the PORTABLE RESTROOM OPERATOR FILE
basic package
really aisdoor
just the trailerdoor
withopening,
toiletries.all
Forinan additional cost, Mc-quickly visitors August 3-5, most ofnow, and we want out.to paywas forback
everything
was closing, the same day. They of 40,000
Home trailer. whom camped Judd to help owners and essentially sell myself and our product to them, he said.
COVER STORY
Neely provides
jumped a signature
at the chance. package, which includes flowers, fresh mints, celebrate the Jamborees 20th anniversary, as we go,along he says.
with I dont
Rascal believe
Flatts, in
Dierks saMe But different Part of selling himself means being an expert in the field. Before
LED candles, indoor-outdoor rugs and a personalized chalkboard message. assuming debt.performers
Ill get where I want to on
go
If people cant find you quickly with Google, you dont exist.
Today their business is exclusively portable restrooms, serving the Bentley, the Charlie Daniels Band, and enough for 22 shows In one sense, Weld was an old pro at this event, so it was pretty much launching his venture, McNeely joined the Portable Sanitation Association
He also sets out amenity baskets. When your got
niche is special events, you bytwo
adding
stages. one or two
Other trailers atincluded
attractions a time asbeer
I can andpay for them.
wine gardens, merchandise And once they find you, your website must instantly project
business as usual, he says. On the other hand, the size and scope had International and attended its annual convention and trade show in 2011. While
100-mile-wide Willamette Valley. Theyve about 1,500 Satellite Industries
mustunits
catertogray
highTufways
expectations and meet
and Maxims them,
(and a fewhewhite
says.ones for weddings, and McNeely
booths and abought
kids zone.his first restroom
The event trailer
is held in a in early 201220-acre
no-facilities, from a park-like
portable your brand
changed and what
significantly overyoure all about.
the years their You
first dont have
year, they to sayin 60
brought there, he attended seminars and talked with experts to broaden his knowledge.
green units for their University of Oregon tailgating; quack shacks, they call setting near
restroom the edge
company of the picturesque
in Michigan town. some inventory. This 6-by-
that was shedding much,
units forbut
oneyou have
venue andtofour
saycampgrounds.
it right. That was the most difficult ^^^ Milah
MoreWeld helpshe
recently, outjoined
her fathers crew, keeping
the National restrooms
Association and hand-wash
of Catering and Events
Music City
Showafter
it offthe Oregon Ducks mascot), several ADA-compliant Freedoms 8-foot restroom trailer which he calls The Petite includes a 300-gallon thing for me, he says. So I had to get my act together. He quickly got his stations
to learn stocked with
all he can soapevents
about and paperandproducts
how bestatto theservice
Oregonthem.
Jamboree, includ-
He also plans
them
Brandon Mcneely ingjoin
these Wave sinks from Satelliteand
Industries.
McNeely
and uses PoshPrivys Liberties
wheelchair-accessible website togive customers aEngineering
an Ameri-Can virtual tour Crowd internal waste tank and a 125-gallon onboard freshwater tank. McNeely
By the nuMBers
arms around it. Youve got to just scratch your head and kick it in gear and to the Tennessee Wedding Events Specialists Association this year.
of his restroom
Pleaser trailers.trailer,
restroom Our website
and twoissmaller
clean and easy toStation
Comfort navigate. We from
trailers brought the two-stall 2010 Comforts of Home trailer back to Nashville, and go. We didnt stop moving all weekend. The more I can network with experts in those areas people who also need Working for singer Ronnie Dunn,
MOJO
describe our features
Advanced under Products
Containment Systems, and
Inc.Pricing
About and show them
50 percent in ourwork is
of their
The company brought in 265 units (20 Maxims, 10 Freedoms, 20
then remodeled it. It was our first unit, so I wanted to make sure it had a McNeely puts himself at the center of the business as the contact person my trailers the more Ill learn, and the more ideas and referrals Ill get. Brandon McNeely recognized a need
Liberties, one Standing Room Only urinal unit, and the balance Tufways), and chief problem-solver. He handles all email communication, and every MORE Meanwhile,
INFO he provides personal touches to complement his restroom for portable sanitation at upscale
Gallery. Ourevents,
special trailersincluding,
offer so many advantages,
in 2012, and pictures
the U.S. Olympic tell that story.
track-and-field trials. modern, upscale look and feel, McNeely says.
three restroom trailers, and 73 hand-wash stations (half Satellite Industries call placed to PoshPrivy routes to his personal phone. trailers. That includes mints, amenity baskets, flower bouquets in the parties. So he started PoshPrivy,
People look at photos of our trailers and say, Ive got to have that. Once we He started the makeover by removing the units free-standing pedestal
Waves from the companys inventory, the rest PolyPortables, Inc. Tag Alongs I want to be part of my clients event, he says. I take time to make Advanced
womens Containment
side of the trailers,Masport, Inc. message for the
a personal Progress
brideVactruck
and groom on where this compact Comforts of Home
roll in and set them up, they walk into something special. sink, replacing vinyl for hardwood-style flooring, then installing designer Systems, Inc. 800/228-4510 800/467-5600
Making connections rented from a colleague). them feel comfortable with me, and assure them Im genuinely interested a chalkboard,
800/927-2271 and tiki lightswww.masportpump.com
that illuminate the path to the trailers after dark.
www.progressvactruck.com restroom trailer is a popular offering.
lighting, floating vanities and automatic touchless faucets. To finish, he www.acsi-us.com (Photos by Patrick Durkin)
The Welds live in Sweet Home so theyve always had the hometown Some 115 units, including five handicap-accessible, were set up at the in being part of a great wedding, reunion or whatever. When you deal with After all, the more McNeely does to make his portable restrooms
Plush interiors repainted the interior with an up-to-date color scheme.
main venue a few at bus stops, the hospitality center, and parking lots,
advantage for the Jamboree and Bucks has done it since its beginning in brides and brides mothers, they want the best. This is not just a business pleasing, and perhaps evenMcKee memorable, the -greaterSatellite
Technologies the chance hell never
Industries
If anyone still has doubts about portable restroom luxury after study- butNext
the bulkhe bought
in large a new
banks,2012 three-stall
along with sixPorta Pal restroom
to eight hand-wash trailer from were
stations, Rich proposition for them. Ameri-Can
have to workEngineering
from the confinesExplorer
of anTrailers
office cubicle. 800/328-3332
1996. They feel confident theyll retain the work as long as they provide good 574/892-5151 866/457-5425 www.satelliteindustries.com
ing the online photos, McNeely offers guided tours of the trailers and their Specialty Trailers. The 13- footofrestroom trailer
The crew
whichplacedhe calls The Polished
service and a reasonable price.
luxurious interiors at his storage site. Some customers just need to see
placed at
has
neara the
the four
400-gallon
corners
stage forinternal
the facility.
waste tank
the performers andandthea Ameri-Can
105-gallon freshwater
the
Engineering
ACSI
tank.
trailers
trailer in
McNeely believes PoshPrivys website and targeted email campaigns
play key roles in establishing and building the companys unique brand. His
www.ameri-can.com
MORE INFO
www.mckeetechnologies.com
(See ad page 46)
(See ad page 27)
Nashvilles Brandon
things in person to be convinced, and I have no problem with that, he
says.the
ButMain
that doesnt
event happen too often. When it does, though, it allows
theIn
food
Signature
fallcourt/beer
Thirty
2012, McNeely
Series
units3and
garden,
featuring
added
alongThe
two private
six hand-wash
Plush,
with the
womens
stations
anunit.
urinal Alpha Mobile Solutions
rooms and
were arranged one banks
in two room
maxim is Redefining the portable restroom experience. That starts with
a clean, simple website that projects PoshPrivys upscale niche. He also
Alpha
Lely Mobile
800/334-2763
Solutions Inc.
Manufacturing,
877/789-1213
www.alphamobilesolutions.com
Comforts of Home Services Inc. Rich
630/906-8002
PolyPortables, Inc.
www.cohsi.com
Specialty Trailers
Workmate/FMI
260/593-2279
Sales & Service
Truck
www.richrestrooms.com
McNeely brings special An estate manager for a country star in
events expertise to country
www.lelyus.com 800/241-7951 800/927-8750
McNeely In to discuss
the earlypossible upgrades
90s, when as Home
Sweet clients came
inspectupthewith
trailers.
an idea to help forat men. It comes
a smaller, with venue.
adjacent a 500-gallon
The rest internal
of the waste
inventorytankwasandtaken
125-gallon
to 23 works hard to ensure the company pops up prominently when people search (See ad page 19)
www.polyportables.com www.fmitrucks.com
fund civic projects, this little town asked a big star to perform at their first freshwater
campgrounds. tank.Thirteen
Each restroom
units were features
rentedamenities
to individual including
campsites. vessel sinks, for upscale portable restrooms on Google or other Internet search engines. (See ad page 33) Nashville saw the potential for restroom
(continued)
(continued) stars, backyard parties trailer service and dialed in to land exclusive
Page 10 outdoor events. By PaTrICK dUrKIn
Reprinted with permission from PRO / February 2013 / 2013, COLE Publishing Inc., P.O. Box 220, Three Lakes, WI 54562 / 800-257-7222 / www.promonthly.com
W
Music City
hen Brandon McNeely graduated college about
eight years ago, he couldnt see himself working in
an office-cubicle environment, even though he had
MOJO
just earned a bachelors degree in finance and economics.
75,565*4x2
Soon after, McNeely began working as an estate manager
$
for country music star Ronnie Dunn, of Brooks & Dunn
LASER
with entrepreneurial instincts to become a regular part of that
excitement. He sifted through various ideas, but when nothing
took root, he returned to college about three years ago to get a
masters degree in finance and economics.
Producing
Results
May 2011, McNeely stumbled onto his niche while reading
(continued)
FOR
Employees: 2
> Diesel
Service area: 100-mile radius of Nashville, Tenn.
Specialty: Upscale portable sanitation for weddings and special events
Affiliations: Portable Sanitation Association International, National
REPRINTS 80,829*4x4
Association of Catering and Events, Tennessee Wedding and Events
$
Specialists Association
Website: www.poshprivy.com
VISITING
offer everything he desired: independence, flexible hours, fun and exciting
events, a service that wont fade away, and weekend work that allows him to
Starting At
says. And once they find you, your website must instantly project your
brand and what youre all about. You dont have to say much, but you have
Tips for Bringing to say it right.
10
tuxedos and fine footwear expect five-star restroom
whatever. When you deal with referrals.
brides and brides mothers, they At the same time, he targeted event
accommodations.
$
planners to raise awareness of PoshPrivy.
Using a portable restroom doesnt have to be want the best. This is not just a For that, targeted emails generate results.
Complete Package!
a cringe-worthy deal, McNeely says. Were a bou- business proposition for them. I spent a couple of days compiling an
tique business. Our restroom trailers are unique and email list of every event planner I could find
designed specifically for special events. We try to re- ^^^ McNeely runs a power cord to his Porta Pal unit from
Brandon Mcneely
Rich Restrooms. Music City customers organizing backyard around Nashville and middle Tennessee,
ally wow people. They cant believe how nice our weddings and special events want a lot of amenities when McNeely says. I use a service called
trailers are. Most people have never seen anything shopping for portable sanitation units.upscale portable sanitation company, and MailChimp, which helps me design letters
like them. the trip reinforced that his business idea to target event planners who might need my
Here are some of the ways McNeely markets to floating vanities, Corian countertops, was solid. stereo, restroom trailers. MailChimp works much
VIP customers: As part of and flatscreen TVs. In January 2012, McNeely and his
PoshPrivys
^^^ceramic floors better than traditional mail. Event planners
SignatureRounding
Service, Brandon
out his inventory wife, Kristeen,
is The put his plan into action. He
Premiere need to think of you when giving portable
Pricing options McNeely places flowers and a unit made takes a conservative approach to building ^^^ McNeely adjusts the
trailer, another upscale by Rich Specialty Trailers, which McNeely wastewater outlet valve on one restroom options to their clients.
In addition to the trailers, PoshPrivy offers two price packages. The personalized chalkboard message
subleases through
of congratulations a partnershipPoshPrivy.
in his Comforts
This
with Portable business LLC.
Restrooms is a baby right
in Charlotte, of his restroom trailers. Finally, McNeely who doesnt own
basic package is just the trailer with toiletries. For an additional cost, Mc- This large two-suite trailernow,
N.C.trailer. whichandhaswea 600-gallon
want to pay for everything
internal waste tank a vacuum truck partners with a local
ELECTRONIC
of Home
Neely provides a signature package, which includes flowers, fresh mints, and 200-gallon freshwater tankas we go,a he
includes says. fireplace,
working I dont as believe
well asinhot company to pump out the trailers before hauling them home from the event
LED candles, indoor-outdoor rugs and a personalized chalkboard message. water, solid marble and graniteassuming countertops,debt. Ill get where
designer vanities,I want to go
and heating site. Most of the events we service last a half-day or so, which means we
He also sets out amenity baskets. When your niche is special events, you by adding
and air one or two trailers
conditioning atclimate
for full a time as I can pay for them.
control. usually dont have to pump them until theyre ready to be removed, he
must cater to high expectations and meet them, he says. McNeely bought his first restroom trailer in early 2012 from a portable explains. Its less trouble for everyone if we get them pumped on the job
restroom companyCUSTOMERS
TARGETING in Michigan that was shedding some inventory. This 6-by- site right after the event.
Show it off 8-foot restroom
When McNeely trailer was
which he calls The
assembling Petite includes
his inventory, a 300-gallon
he contacting his target
McNeely uses PoshPrivys website to give customers a virtual tour internal
marketswaste tankthem
to alert and ato125-gallon
his fledgling onboard
business.freshwater
He servicestank.theMcNeely
Nashville SELL YOURSELF
of his restroom trailers. Our website is clean and easy to navigate. We brought the roughly
area and two-stall100 2010 Comforts
miles of Homeintrailer
in all directions middle back to Nashville,
Tennessee, goingandafter All the while, McNeely builds business through face-to-face contact.
describe our features under Products and Pricing and show them in our then remodeled
weddings, it. It large
festivals, was our first unit,
reunions, so I wanted
corporate to make
fundraisers andsure it events.
other had a Once were in touch with companies that can help us, I try to meet with the
Gallery. Our trailers offer so many advantages, and pictures tell that story. modern, upscale look and feel, McNeely says. owners and essentially sell myself and our product to them, he said.
People look at photos of our trailers and say, Ive got to have that. Once we He started the makeover by
If people cant find you quickly with removing the units
Google, free-standing
you dontpedestal
exist. Part of selling himself means being an expert in the field. Before
roll in and set them up, they walk into something special. sink, replacing vinyl for hardwood-style flooring, then installing designer launching his venture, McNeely joined the Portable Sanitation Association
And once they find you, your website must instantly project
lighting, floating vanities and automatic touchless faucets. To finish, he International and attended its annual convention and trade show in 2011. While
Plush interiors your brand
repainted and what
the interior with anyoure all about.
up-to-date You dont have to say
color scheme. there, he attended seminars and talked with experts to broaden his knowledge.
If anyone still has doubts about portable restroom luxury after study- much,
Next hebut youahave
bought to say
new 2012 it right.
three-stall Porta Pal restroom trailer from Rich More recently, he joined the National Association of Catering and Events
ing the online photos, McNeely offers guided tours of the trailers and their Specialty Trailers. The 13- foot restroom trailer which he calls The Polished to learn all he can about events and how best to service them. He also plans
luxurious interiors at his storage site. Some customers just need to see Brandon Mcneely to join the Tennessee Wedding and Events Specialists Association this year.
has a 400-gallon internal waste tank and a 105-gallon freshwater tank.
things in person to be convinced, and I have no problem with that, he In fall 2012, McNeely added The Plush, an Alpha Mobile Solutions The more I can network with experts in those areas people who also need
REPRINTS
says. But that doesnt happen too often. When it does, though, it allows Signature McNeely
Series puts himself at
3 featuring theprivate
two center ofwomens
the business as the
rooms andcontact person
one room my trailers the more Ill learn, and the more ideas and referrals Ill get.
McNeely to discuss possible upgrades as clients inspect the trailers. for and
men.chief problem-solver.
It comes He handles
with a 500-gallon all email
internal communication,
waste and every
tank and 125-gallon Meanwhile, he provides personal touches to complement his restroom
call placed
freshwater to PoshPrivy
tank. Each restroomroutesfeatures
to his personal phone.
amenities including vessel sinks, trailers. That includes mints, amenity baskets, flower bouquets in the
I want to be part of my clients event, he says. I take time to make womens side of the trailers, a personal message for the bride and groom on
(continued)
them feel comfortable with me, and assure them Im genuinely interested a chalkboard, and tiki lights that illuminate the path to the trailers after dark.
in being part of a great wedding, reunion or whatever. When you deal with After all, the more McNeely does to make his portable restrooms
brides and brides mothers, they want the best. This is not just a business pleasing, and perhaps even memorable, the greater the chance hell never
proposition for them. have to work from the confines of an office cubicle.
McNeely believes PoshPrivys website and targeted email campaigns
MORE INFO
play key roles in establishing and building the companys unique brand. His
maxim is Redefining the portable restroom experience. That starts with Alpha Mobile Solutions Comforts of Home Services Inc. Rich Specialty Trailers
877/789-1213 630/906-8002 260/593-2279
a clean, simple website that projects PoshPrivys upscale niche. He also www.alphamobilesolutions.com www.cohsi.com www.richrestrooms.com
works hard to ensure the company pops up prominently when people search (See ad page 19)
for upscale portable restrooms on Google or other Internet search engines.
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25 > Diesel
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Extra!
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Ledwell 70th anniversary
Ledwell & Son Enterprises cel-
ebrated 70 years of manufacturing
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vacuum trucks and trailers are:
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PRODUCT NEWS
Fr e e S e r v i c e R e m i n d e r S o f t w a r e . c o m , TRUCKS In Stock
Trailers Ship
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$ Portable Toilet
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119
Even the simplest ideas can be improved. And even the most durable products must
continue to evolve. Thats what drives our talented team of engineers. Whether its the
efficient use of every inch of space inside our restrooms or a soap dispenser you can
turn upside down without spilling a drop, smarter designs can lead to some illuminating
innovations and a brighter future for your business.