Zest success by the

numbers
What is Zest?
Zest Health is a Chicago-based technology company that creates a new health and benefits experience.
We are a team of business leaders, healthcare professionals, engineers, and entrepreneurs on a mis-
sion to reinvent the way consumers make healthcare decisions. Our mobile solution and concierge ser-
vice empower members to be savvier healthcare
consumers who are happier, smarter, and more
confident using and navigating the healthcare sys-
tem. Zest Health serves employers, health plans, and Zest Health focuses on
provider systems across the country.
human-powered technology,
Focusing on human-powered technology, Zest bridg- bridging the gap between
es the gap between traditional, high-touch advocacy
and navigation tools and todays highly fragmented, traditional, high-touch
single-point solution technologies. We believe con-
sumers require a combination of technology and
advocacy and navigation
human support to navigate todays complex and tools and todays highly
costly healthcare system. To date, no single plat-
form has adequately met these consumer needs. No fragmented, single-point
other company serves as an integrated front door solution technologies.
to consumers health that allows them to easily and
intelligently engage in the management and con-
sumption of their healthcare.

Zest Healths Smart Concierge saves employers money, increases employee engagement, and alleviates
stress from HR teams by simplifying how people navigate and access their healthcare.

Zest Facts and Figures

450,000+
MEMBERS

ACTIVE USERS RETURN RATE

Employer ROI*

*Analysis completed by Zest Smart Concierge team by evaluating savings through care redirection and more
Three case studies and
best practices
STUDY #1

Incentivizing employees
for higher activation
In 2015, a consumer goods manufacturer in Illinois became a Zest Health client. This client offers their
500+ employees the Zest Smart Concierge and telemedicine as an integrated service in the Zest app. In
order to raise their activation numbers, the employ-
er offered incentives for those employees who
downloaded the Smart Concierge app and logged in
to their Zest Health accounts. 66% of the client members
regularly return to Zest for
To increase the number of app activations and drive
engagement among their employees, the client offered help with their health and
a high-value incentive of $100 cash or cash equivalent.
benefit needs.
Within the first week, the employer achieved 50% acti-
vation. More than a year later, they continue to have
over 54% activation. Furthermore, more than 66% of the company members regularly return to Zest for
help with their health and benefit needs.

For clients using no activation incentives, typically 30% of their employees have activated their accounts
after one year.

Activation achieved Activation more than a Members regularly

within the first week year later returning to Zest for
help with their health
and benefits needs
STUDY #2

Logistics company marketing

efforts for employee engagement
In 2014, a Chicago-based logistics company with
over 1,600 employees became a Zest client. Since
day one of the implementation process, this part-
ner employer exemplified management buy-in The company went from 20%
and helped in marketing efforts and communi- activation and engagement
cations. By encouraging their employees to use
this great service, the employer drove a significant to more than 30% activation
increase in their activation and engagement with
Zest.
and engagement over the
course of six months.
The employer hosted lunch and learn events for
their employees to educate them on using Zests
Smart Concierge. They additionally shared webi-
nars and videos with their employees, providing a variety of platforms through which members could
learn about Zest. Using both digital and traditional marketing techniques, the logistics company increased
their employees engagement with the Zest product.

Through the joint marketing efforts, the company went from 20% activation and engagement to more
than 30% activation and engagement over the course of six months.

20%
EMPLOYEE
ACTIVATION Six Month Activation Program
30 %
EMPLOYEE
ACTIVATION
+

Lunch & Learn

Webinar

12
M
Co on
n th
In cier
te ge
ra
tio
n

Video

Above gures represent 35% subsection of eligable members.

STUDY #3

Employers realize savings

through employees smart
concierge use
STORY 1

Helping you keep your cooland your cashduring

complex medical concerns
One Tuesday evening, a Zest member began experiencing stomach pain. She considered going to the emer-
gency room, but wasnt sure if it was the right decision. However, she felt anxious about missing work the
next day if her symptoms persisted. The member was conflicted and in pain, and unsure of where to turn.

The member called Zests Smart Concierge. The nurse she spoke with listened carefully as she described
her symptoms. The nurse performed a thorough assessment and determined the member was best suit-
ed for evaluation at an urgent care clinic. Zests nurse directed the member to a nearby clinic open until
10 p.m. with diagnostic services. The member felt comfortable seeking care after speaking with the nurse
and learning the clinic would cost her only a $50 copay.

The member was diagnosed with gallstones. The urgent care physician ordered an outpatient CT scan and
referred her to a GI specialist for treatment options. Had the member visited the ER, her treatment would
have been less personalized and more expensive not only for her, but also for the Zest client.

Take a look at how Zest affected the clients claim exposure:

Members original care plan: Emergency Care Claim.....................$2,630

Zests suggested care plan: Urgent Care & CT Scan Claim.........$590

$2,040
Total Employer Savings
STORY 2

Zests everyday value:

common complaints and
employer savings
Zest had a member suffering from nasal and sinus
congestion. She didnt want to miss work, but over-
the-counter remedies fell short of alleviating her
symptoms. She desperately needed relief from her
headache and sore throat.

with Zests Smart Concierge

and telemedicine, the mem-
ber owed nothing and the
employer paid only a $38
physician consult fee.

She was reluctant about missing work and was

stressed about the expense of visiting a clinic or
physicians office, so she turned to Zest.
66%
Total Employer Savings
The member called Zests Smart Concierge, who lis-
tened to her concerns and determined her prob-
lem would be best addressed with telemedicine.
$120 Key
In just six minutes, she was connected with a tele-
medicine physician, which resulted in a sinusitis
$116 Cost Without Zest
diagnosis. The physician wrote a prescription for
antibiotics, which was electronically sent to a near- Cost With Zest
$100
by pharmacy.

Zest made sure the member got the care she

needed, triaging her for level of care and provid-
$80
ing a warm hand off to telemedicine. Additionally,
without calling Zests Smart Concierge, the member
would have visited an urgent care clinic and owed
a $50 copay, while her self-insured employer would
$60
have been responsible for reimbursing the clinic
$116. However, thanks to the Smart Concierge, the
member owed nothing and the employer paid only
a $38 physician consult fee.
$40
$50
The employer saved $78, paying just one-third of $38
what they would have paid without Zest.
$20
Zest delivered a quick, convenient, and cost-effec-
tive solution for the member and her employer.
$0
$0
Employer Cost Employee Cost
Start engaging with Zest
Zest partners who have actively been involved in onboarding employees, encouraging employee engage-
ment with the Smart Concierge, and maintaining executive buy-in benefit the most from Zests services. They
see higher levels of activation and engagement, leading to larger savings.

Zest works best when clients engage with the Zest team working together as partners. Clients should think
of Zest as an investment rather than simply a purchase. When employers are involved, their employees are
more engaged, which in turn saves employers money, employee time and frustration, and HR headache.

Ac
ti
Ra vat
te ion
35%
12
22%
M
Re on
tu th
rn
66%
ra
12
te
46% Key

M Engaged
Co on
nc th
In ier
te ge
22 % Client
Not Engaged
ra
tio
n 13% Clients

0% 20% 40% 60% 80%