FIRST FLIGHT

clause 1 -
scope-
Description of company-
First Flight Couriers Ltd. provides courier services for customers in India
and internationally. Its products and services include letter of credit
management, a facility for the collection of payment for goods on
delivery, collecting courier charges from the consignee, and privilege
cards; and pickup request, E-mail tracking, and SMS-tracking. The
company also provides logistics services, including warehousing,
inventory management, supply chain, and distribution. In addition, it
provides travel assistance to international and domestic destinations,
including air tickets, package tours, foreign exchange, and passport and
visa assistance; and facilitates corporate conferences, exhibitions, car
rentals, and hotel bookings. First Flight Couriers Ltd. was founded in
1986 and is based in Mumbai, India with additional offices in Kolkata,
Mumbai, and Delhi

present state of company in market -

Speed is the buzz word in modern business circles. The problem
though is that with most logistic companies speed & safety are
diametrically opposite & hardly ever meet- a major compromise on the
safety of your consignment & hard-hitting damages. First Flight ensures
speedy & safe delivery of your consignments across the country through
its specially tailored Domestic Express Mode service. As the name
suggests this is a superfast means of transporting your consignment- a
guaranteed service given top priority dispatched at the first promptly
available commercial airline & service transport.

Future Ready
With momentum being the driving force in modern lives there is a
tectonic shift in the way rural India is catching up with its urban
counterpart. Needless to say the gap is fast closing as the demands of
the rural Indian have grown manifold. It is this coming in sight of the
emerging market among other parameters which propels our quest to
offer surpassing service standards to our customers. As the market
leader in the Domestic sector first flight continues to stay ahead of
surprises that catch us on the wrong foot, with consolidated future
planning.

Corporate Sector
or the corporate sector, we offer bespoke services that bring a
reassuring promptness to your business through prioritized pick up &
dispatch. The first & the fastest means of air or road transport are
utilized to overwhelm any possible delay.

CLAUSE3-

TERMS AND CONDITION -

Competitive Pricing
First Flight ensures economic prudence for our customers with its
competitive pricing module whereby the tariff for a document dispatch is
calculated by volume & distance & the tariff for a non-document dispatch
is decided by weight & distance.

Widespread Infrastructure
Our far-reaching network means we cover the remotest parts of India.
This effectively means we can reach your parcels safely & in quick time
like no other service provider even in Tier 2 & Tier 3 cities. First Flight
Courier offers intercity, intra-city & intra-state services for all your
shipments (like Specific?)

RANGE OF PRODUCTS
To stay on top of the mound in the domestic courier business has been
a tough ask. It is with steely determination & perseverance that we've
managed to distinguish our presence in the field by offering a slew of
products that understand the psyche & need of our customers.
Our products in the domestic category- we call it the "Domestic Express
Mode" are slotted in 2 categories Express Dox(Documents) & Non
Dox(Non-Documents)

Domestic Express Mode

As the name suggests this is a superfast means of transporting your
consignment. A guaranteed service given top priority with our own
aircraft or the first promptly available commercial airline & service
transport at your disposal. In case of airline transport a company
representative courier accompanies the consignment to the destination
point. It also goes without saying that our representative ensures urgent
repossession of the consignment from the airport to make certain

Letter of Credit Management

The banking industry regards us highly. It is our endeavor to reciprocate
with equal warmth .The "Letter of Credit Management" product is a
singular concept designed specifically for leading Nationalized &
International banks. We facilitate the total transaction in case of the
value added services the bank offers.

COD Facility
For those who prefer payment on delivery of goods after receipt we offer
the Cash On Delivery facility.

To-Pay Charges Collect Facility

In considered cases we also arrange for the consignee to pay the
consignment charges after an agreement with the concerned parties.

Privilege Card for walk-in-clients

Walk in clients are more than welcome at first flight. We also offer lovely
surprises to our walk-in-clients bowling them over with a one-time-
prepaid cash discount scheme.

Emotional Bond
We realize the value of emotions & underline our presence in your lives
with our "Emotional Bond". Sweets, Cakes, Greeting Cards, Bouquets
find their way to your business associates, friends & relatives through
this inimitable venture.
CUSTOMIZED SERVICES
Many of our business associates need constant updates on the
movement of their consignments & other singular contributions from our
end . We leave no stone unturned to rally around them with offers to suit
their strategies. Some of these customized services include

Centralized or De-centralized billing, on request

Round the Clock Delivery, on request

Residential Deliveries on Sunday, on request

Instantaneous electronic confirmation of delivery through website,

on request

Innovative, thoughtful & customized courier service to reach out to your

near-and-dear ones through "Emotional Bond" on request Total
Custodianship of shipments through express transportation by own
aircraft, on request

Value Added Services:

Our penchant for providing pioneering services in the business has led
us to conjure a multitude of offerings that include

Proof of Delivery (POD)

Offering this pioneering service in the country through POD we provide
100% Electronic/ Internet based proof of delivery. A hard copy of the
POD is also made available on request

Customs Clearance
We offer a range of import & export clearance services for our clients.

CLAUSE5-

MANAGEMENT RESPONSIBILITY-
VISION-
We are a team of professionals committed to CORPORATE
EXCELLENCE. We thrive on INNOVATIONS through dedication,
commitment, team work, sincerity and honesty to achieve 100%
customer satisfaction. We have a vision of making First Flight a
HOUSEHOLD NAME in India and have high global visibility. We aspire
to develop HIGH COMPETENCY and achieve zero error in service
through high technology and be synonymous with QUALITY SERVICE
and become a USD 150 million group by 2020.

MISSION-
We seek to be, and be recognized as a responsible, fair and profitable
organization committed to providing our CUSTOMERS, a precious
prompt and courteous service; for our EMPLOYEES, a spirit of family
and opportunity for personal growth; for our SHAREHOLDERS, a fair
profit; and for the COMMUNITY, support for activities that enhance the
quality of life

OBJECTIVE-
protection of customer information-

Privacy Policy
Protection of Customer Information

THEY collect and store information about every package we handle so

that we can efficiently provide the package delivery services demanded
by our customers. We use information about our customers, their
packages, and their shipping activity to provide or enhance the services
we make available to our customers, communicate with our customers
about additional services they may find of value, satisfy our legitimate
business interests (including performing trend analysis and market
studies), set prices, establish credit, fulfill a Contract of Carriage or
Service Agreement, accomplish the billing function, and comply with
government regulations. Although government regulations vary in the
many countries in which we operate, they frequently include the
reporting of information to transportation, safety, customs, and other
regulatory agencies. As we collect and use information about our
customers, we may contract with vendors to assist us in processing that
information for those purposes listed in the previous paragraph. These
vendors are required to maintain the confidentiality of the information
and are restricted from using the information for any other purpose. In
addition, as FIRST FLIGHT COURIERS LIMITED continues to develop
its business, we may buy or sell subsidiaries or business units. As part
of these transactions, customer information of the subsidiaries or
business units may be one of the transferred assets.

SHIPMENT INFORMATION- information, including Personal

Information, provided as part of a shipping transaction represents a
record of that business transaction and cannot be altered after the
transaction is complete except as provided in the FIRST FLIGHT
COURIERS LIMITED Terms and Conditions. Although we make
reasonable efforts to limit access to our facilities and vehicles to
authorized personnel, we are not responsible for maintaining the
confidentiality of information that is printed and placed in plain view on a
package or letter.

We treat our data as assets that must be protected against loss and
unauthorized access. We employ information security techniques to
appropriately protect confidential information from unauthorized access
by users inside and outside the company. Access to customer
information is limited to those employees who have a legitimate
business need for that information.

HR POLICY-
compliance- They ensure that you adhere to Fair Labour Standards Act
provisions for minimum wage, overtime pay, and exempt and non-
exempt employee classification. Complying to ensure legal compliance
and to provide equal opportunity to applicants and employees.

workplace-
An equal opportunity employment policy and statement about the
company's zero-tolerance for discrimination or harassment should be
part of the organization's code of conduct.

compensation- Employers whose goals are to attract the best

qualified workers may decide that becoming the market leader in
compensation practices gives them a distinct advantage over their
competitors. Below-market compensation strategy puts the company at
risk for high employee turnover and less-qualified workers.

recruitment and selection- . Recruitment and selection policies are

based in part on the compensation strategy. More importantly, the
organization's overall strategy for success

CODE OF CONDUCT-
Protection of Company Property-
All employees should treat our companys property, whether material or
intangible, with respect and care.

Employees:-

Shouldnt misuse company equipment or use it frivolously.

Should respect all kinds of incorporeal property. This includes

trademarks, copyright and other property (information, reports etc.)
Employees should use them only to complete their job duties.

Employees should protect company facilities and other material property

(e.g. company cars) from damage and vandalism, whenever possible.

Professionalism-
All employees must show integrity and professionalism in the workplace:

Personal Appearance-
All employees must follow our dress code and personal appearance
guidelines.

Job duties and authority-

All employees should fulfill their job duties with integrity and respect
towards the customers, stakeholders and community. Supervisors and
managers mustnt abuse their authority. We expect them to delegate
duties to their team members taking into account their competences and
workload. Likewise, we expect team members to follow team leaders
instructions and complete their duties with skill and in a timely manner.

Conflict of Interest-
We expect employees to avoid any personal, financial or other interests
that might hinder their capability or willingness to perform their job
duties.

Collaboration-
Employees should be friendly and collaborative. They should try not to
disrupt the workplace or present obstacles to their colleagues work.

Communication-

All employees must be open for communication with their colleagues,

OPERATIONAL POLICY -

Reliability and Safety-

Activities shall be managed, and constantly improved, so as to ensure a
good
working environment and to minimise the negative impact on the
surrounding
environment.

The products must:-

Have a high level of reliability and fulfil our customers requirements,
needs and expectations.

Fulfil the markets legal requirements.

Be delivered on time and in the right way. Efforts shall be made to

constantly reduce the time from order to delivery to the end customer.

In development, production and transport of the products we must

ensure that:
We comply with applicable environmental and work environment
legislation.

The environmental impact of the product and production is minimised

by selecting processes with as little impact on the environment as
possible.

Transport of products being processed and finished products causes

as little negative environmental impact as possible.

To ensure a good working environment:-

In addition to a safe working environment, staff should also be offered
training/information relating to risk of fires, accidents and methods for
avoiding/minimising such risks.

The premises are to be designed with safety as a priority and to

promote wellbeing, thus facilitating a good level of safety and job
satisfaction for our staff.

The working environment issue is to be given high priority among all

staff.

MEDICAL POLICY-
medical insurances for employees
compensation to employee's family on sudden demises

maternity leaves granted to women

clause 6 -
fixed resources Floating resources

computer Customer

internet Parcel

warehouse Transportation

salary wages