Sie sind auf Seite 1von 4

Includes Interview Simulations, Questionnaires And Group Discussions

Practical
Interviewing
Skills Two Highly Practical And Interactive
Courses Designed To Enhance Your Recruitment,
Selection And Performance Appraisal Processes

25 – 29 October 2009
Media Rotana Hotel, Dubai, UAE

Course One:
Interviewing Skills For
Course Two:
Effective Recruitment And Selection
25 – 27 October 2009 Interviewing Skills For
Performance Appraisals
By Attending Course One You Will Be Able To: 28 – 29 October 2009
• Fully prepare for interviewing candidates professionally
including structured panel interviews By Attending Course Two You Will Be Able To:

• Align person specification to job specification and • Effectively prepare for appraising your staff including
understand how the right match will improve your business engaging them through the employee appraisal form
results • Assess your staff’s performance against job related
competencies
• Examine the use of competencies in the recruitment
process • Set SMART objectives and develop a competency
framework
• Develop techniques to shortlist candidates
• Approach difficult situations and provide constructive
• Appreciate how to score candidates and offer them a job criticism
• Organise and manage ongoing appraisals to improve
Who should Attend? individual and team performance
Managers and executives in recruitment and human resources
who wish to develop their interviewing skills for recruiting Who should Attend?
candidates Line managers, heads of departments and HR managers who
wish to develop their interviewing skills for appraising their
staff

Organised by Official Regional Recruitment Partner

www.iirme.com/interview
Meet Your Programme Leader Practical
Keith McGregor is the Director of Personnel
Psychology NZ Ltd. and specialises in
organisational and industrial psychology. After
Interviewing Skills
completing his degree in 1974, Keith joined the Course Overview
Royal New Zealand Air Force as a commissioned These two courses are designed to give you the opportunity to put into practice
officer in the role of Staff Officer Programmed the skills you learn in an informal setting. Both courses are highly participative;
Learning. He then moved on to more general you will have the opportunity to interview on video and be able to review your
field psychology roles and toward the latter part of his service was own performance.
Assistant Director Psychological Research and Assistant Director
Psychological Services. A significant aspect of Keith’s work in the Course Methodology
These highly interactive and participative courses will use a combination of
RNZAF involved the development, application and evaluation of
tutor-led input, group discussions, questionnaires, interview simulation (with
selection and training. Keith attained the rank of Squadron Leader the option of being videoed), and videos to teach you essential interviewing
before leaving to enter private practice in 1986. skills. There will be an emphasis on skills practice and you will have ample
opportunities to practice your new skills in a supportive environment.
Keith’s work in the private sector is largely made up of training,
assessment and consulting. In the training area, Keith’s courses Course Timings
have included topics such as in stress and time management, Registration for both courses will commence at 08.00 on Day One (25 and 28
supervisory and leadership skills, selection and investigation October respectively). The course sessions will commence promptly at 08.30
interviewing, safety management, teambuilding, problem solving each morning and conclude at 14.30 each day, when lunch will be served.
and decision making, influencing and communication and crew There will be two short breaks for refreshments at appropriate times.
resource management. The training has been provided to a wide
range of private and public sector organisations in both in-house Course One: 25 – 27 October 2009
and public seminars. Keith is a regular trainer at the Royal New
Zealand Police College and has been a conference speaker since Interviewing Skills For Effective
1987. In the area of assessment, Keith has conducted over 8,000
assessments for roles ranging from chief executives to process Recruitment And Selection
workers. As a consultant, Keith assists the Transport Accident
Investigation Commission in analysing human and organisational Course One Overview
This course is designed for those required, as part of their duties, to recruit and
factors components of rail, marine and air accidents.
select members of staff. It will address the necessary skills and teach you the
techniques essential to undertake effective interviews. It also looks at the costs
to an organisation of ‘getting it wrong’ and how to deal with unsuccessful
What Previous Delegates Have Said About Our candidates. Finally, there will be an opportunity to compile a personal
Interviewing Courses: development plan.

“One of the best training programmes I have attended.” Course One Objectives
Leila Jacob, Recruitment Manager, Sharjah Islamic Bank, UAE At the end of this course, you will be able to:

• Prepare correct documentation for the interview


“It was an excellent course to gain knowledge in • Verify application form information
interviewing skills.” • Carry out interviews in a professional, effective manner
• Organise and carry out structured panel interviews
Yousef Abdul Al-Saif, Admin & Personnel Consultant,
• Use behavioural questioning techniques
United Gulf Steel Mill Co., UAE • Use techniques to clarify candidates’ answers
• Score candidates for selection
“I would recommend this course to people to give them
Course One Outline
valuable knowledge and information.”
Mohammed Al Shehhi, HR Coordinator, Dubai Airports, UAE Day One – Sunday, 25 October 2009

Forthcoming Relevant Events Introduction


• Setting the course parameters
BC3094 Career Development And Succession Planning
2– 6 August 2009 Organisational Costs Of Poor Recruitment
www.iirme.com/careerdvpt • Non-retention
• Poor performance – individual and team
BC3105 Nationalisation Masterclass • Relationship between training and selection
9 – 11 August 2009
www.iirme.com/nm Interview Preparation – Logistics
• Interview checklist
BC3036 Employee Relations • Psychometric tests
9 – 13 August 2009
www.iirme.com/er Interview Preparation – Documents
• Checking candidate information
BC3171 Executive Coaching And Mentoring • Interview checklist
27 September – 1 October 2009 • Recruitment advertising
www.iirme.com/execmentor • Job description
• Person specification
A1021 Middle East HR Summit • Competencies
8 – 12 November 2009 • Questions
www.iirme.com/hrsummit

Tel: 971-4-3352437 • Fax: 971-4-3352438 • Email: register@iirme.com • Web: www.iirme.com/interview


Models Of Person Specifications
• How to decide on your person specification Course Two: 28 – 29 October 2009
• How it relates to the job description
• Using Repertory Grid Analysis and Job Element Examination to identify Interviewing Skills For Performance
competencies
Appraisals
Day Two – Monday, 26 October 2009
Course Two Overview
Using A Job Description For Objective Interviewing This course is designed for those required, as part of their duties, to conduct
• Using the job description to identify exactly what skills, knowledge and staff performance appraisal interviews. It will address the necessary skills and
attitudes are required for the position teach you the techniques essential to undertake effective appraisal interviews.
• Screening out versus screening in This course is highly interactive with all participants practicing at least two
• Assessing internal candidates for promotion or re-assignment parts of appraisal discussions. It can sometimes help you if these simulations
are videoed and you will have the opportunity to be videoed if you wish.
Screening Application Forms To Shortlist Candidates
• Finding clues in the CV information Course Two Objectives
• Matching your criteria to the information given By the end of this course you will be able to:

Conducting A Professional Interview • Understand the appraisal documentation and the appraisal process
• Using a structured interview guide • Prepare and conduct appraisals in a professional, effective manner
• Different types of interview • Understand how to assess performance objectively and give constructive
• Questioning for attitudes and values feedback
• Objectively approach and handle difficult performance situations
Working With Competencies • Set objectives and monitor performance
• Competency based questions – how they can establish performance levels • Handle difficult candidates in an influential, assertive manner
• How to use behavioural questioning techniques to establish past
performance Course Two Outline

Day Three – Tuesday, 27 October 2009 Day One – Wednesday, 28 October 2009

Effectively Using Questions Overview Of Performance Management


• Choosing the right questions to get the right information • The purpose of an appraisal and what it involves
• Using techniques to verify CV information • Benefits to the organisation and the individual
• Principles of behaviour management
Organising A Panel Interview
• Panel interviews Preparing For The Appraisal And Discussion
• Pre-planning with colleagues • Information you need to know
• Deciding who asks which questions • Setting the agenda and how to begin
• Structuring the interview
Appraising Effectively
Learning To Listen • Feeling confident to take control
• How to relax and listen to your interviewee • How to inspire, recognise, encourage and develop towards higher
• Detecting deception and evasion performance
• Laddering to identify values and attitudes
• Differentiating between describes and demonstrated behaviours Questioning And Approaching Difficult Situations
• Handling difficult aspects effectively
Bringing The Interview To A Close • Dealing with difficult appraisees
• How to close the interview • Maintaining appraisee dignity and self respect
• Managing interviewee questions
Giving Performance Feedback And Constructive Criticism
Analysing the Interview Results • The way to get best results and change in behaviour
• Deciding on an objective scoring system • Gaining commitment and agreement
• Converting the scores to decisions
• Using a Q-Sort method to identify personal drivers Day Two – Thursday, 29 October 2009
Job Offers And Follow Up Setting SMART Objectives
• Leaving your interviewees with a professional image • Determining the content and format of objectives
• Integrating the successful applicant into the role • Converting objectives into action steps
• Validating the assessment process
Assessing Performance Against Job-Related Competencies
Personal Development Plan • The competency framework and its application to performance
• How you propose to consolidate knowledge gained from this course management
• Measuring competencies

Reviewing And Assessing Performance Against Specific KPIs, Job


Requirements And Achievements
• Documenting the evidence in the form
• Measuring and rating the performance

The Employee Appraisal Form


• Looking at different types of forms
• The criteria and elements of an appraisal form

Follow-Up And Monitoring Future Performance


• How often to check
• Developing an action plan

Tel: 971-4-3352437 • Fax: 971-4-3352438 • Email: register@iirme.com • Web: www.iirme.com/interview


Practical Interviewing Skills
IIR Middle East certified by

25 – 29 October 2009 • Media Rotana Hotel, Dubai, UAE


ISO 9001 : 2000

FIVE WAYS TO REGISTER


971-4-3352437 IIR Holdings Ltd. GCS/IIR Holdings Ltd.
P.O Box 21743 P.O Box 13977
Dubai, UAE Muharraq
971-4-3352438
Kingdom of Bahrain
register@iirme.com www.iirme.com/interview

SAVE CALL

15% 20%
4 – 5 participants 6 – 7 participants
+971-4-3352483
r.devnani@iirme.com
FOR MORE
INFORMATION
Interested in running this course in-house?
Please call the Customised Training Solutions Team
on 971-4-3352439 or CTS@iirme.com
Event & Dates Register before 13 September 2009 Register After 13 September 2009
Entire Event (Both Course) 25-29 October 2009
q Non Residential US$ 3,990 Save US $1,300 US$ 4,290 Save US $1,000
q Residential US$ 4,740 Save US $1,300 US$ 5,040 Save US $1,000
Course I: (Three Days) Interviewing Skills For Effective Recruitment And Selection 25 – 27 October 2009
BC3091
q Non Residential US$ 2,895 Save US $100 US$ 2,995 All registrations are subject to our terms and conditions which
are available at www.iirme.com/terms. Please read them as they
q Residential US$ 3,345 Save US $100 US$ 3,445
include important information. By submitting you registration you
Course II: (Two Days) Interviewing Skills For Performance Appraisals 28 – 29 October 2009 agree to be bound by the terms and conditions in full.
q Non Residential US$ 2,195 Save US$ 100 US$ 2,295
q Residential US$ 2,495 Save US$ 100 US$ 2,595
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
Payments
Residential package includes 5 nights stay in a 5 or 4 star deluxe hotel. Please refer to the terms and conditions on www.iirme.com/hotel or
A confirmation letter and invoice will be sent upon receipt of your
speak to our registrations department for more information
registration. Please note that full payment must be received prior
DELEGATE DETAILS to the event. Only those delegates whose fees have been paid
in full will be admitted to the event. You can pay by company
cheques or bankers draft in Dirhams or US$. Please note that all
Name: ..............................................................................................................................................................................................................
US$ cheques and drafts should be drawn on a New York bank
Job Title: ......................................................................................................... Email: ..................................................................................... and an extra amount of US$ 6 per payment should be added
to cover bank clearing charges. In any event payment must be
Tel: ..................................................... Fax: .................................................... Mobile: .................................................................................. received not later than 48 hours before the Event. Entry to the
Event may be refused if payment in full is not received.

Name: ..............................................................................................................................................................................................................
Card Payment
Job Title: ......................................................................................................... Email: .....................................................................................
q Please charge my credit card:
Tel: ..................................................... Fax: .................................................... Mobile: .................................................................................. Visa q Mastercard q American Express q
Card Number:
Name: ..............................................................................................................................................................................................................
oooooooooooooooo
Job Title: ......................................................................................................... Email: ..................................................................................... Exp. Date: ...................... / .............................. / .....................................

Tel: ..................................................... Fax: .................................................... Mobile: .................................................................................. Name on Card: .......................................................................................


Signature: .................................................................................................

Name: ..............................................................................................................................................................................................................
Cancellation
Job Title: ......................................................................................................... Email: .....................................................................................
If you are unable to attend, a substitute delegate will be welcome
Tel: ..................................................... Fax: .................................................... Mobile: .................................................................................. in your place. Registrations cancelled more than 7 days before
the Event are subject to a $200 administration charge. Registration
COMPANY DETAILS fees for registrations cancelled 7 days of less before the Event must
be paid in full. Substitutions are welcome at any time.
Company: ............................................................................................................................................................................................................
Avoid Visa Delays - Book Now
Address: ................................................................................................................................................................................................................
Delegates requiring visas should contact the hotel they wish to
Postcode: ................................................................................. Country: ...........................................................................................................
stay at directly, as soon as possible.
Tel: .............................................................................................. Fax: .................................................................................................................. Visas for non-GCC nationals may take several weeks to process.

No. of employees on your site: All registrations are subject to acceptance by IIR which will be
1000+ q 500-999 q 250-499 q 50-249 q 0-49 q q YES, I would like to receive information about future events confirmed to you in writing.
& services via e-mail ................................................................. Due to unforeseen circumstances, the programme may change and IIR
Nature of your company's business: ..........................................
reserves the right to alter the venue and/or speakers.

To assist us with future correspondence, please supply the following details: Event Venue:
Media Rotana Hotel, Dubai, UAE
Name of the Department Head: ..................................................................................................................................................................... Tel: +971-4-435 0000

Department: ........................................................... Mobile: .......................................... Email: ....................................................................... Accommodation Details


We highly recommend you secure your room reservation at the
Training Manager: ............................................................................................................................................................................................. earliest to avoid last minute inconvenience. You can contact the
IIR Hospitality Desk for assistance on:
Department: ........................................................... Mobile: .......................................... Email: ...................................................................... Tel: +971-4-4072693
Fax: +971-4-4072517
Booking Contact: .............................................................................................................................................................................................. Email: hospitality@iirme.com

Department: ........................................................... Mobile: .......................................... Email: ...................................................................... © Copyright I.I.R. HOLDINGS B.V. SH P350 Human Resources

Das könnte Ihnen auch gefallen