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"We are both clear and consistent in our positioning.

The tagline is "Hungry Kya" and the

business model is delivering hot n fresh pizza in 30 minutes, guaranteed. We have no plans
to change this successful positioning in the Indian market."
- Arvind Nair, CEO, Domino's Pizza - 19/08/2002





PGDRM (2011-2013)


In the land of tandoori rotis and masala dosas, does Italian food have any place? Yes, says the
statistics. The pizza industry is really sizzling with hectic activity. The 150 Cr industries growing
at an annual rate of 50% is expanding at a speady pace.
Indian taste buds are demanding more and pizza industry one of the most intensive industries is
all gearing on. People across the country are consuming over three million pizzas a month
currently, and the monthly sales figures are projected to double in the next four years. According
to industry data, of the total branded quick service restaurant market of over Rs 1,200 crores, the
pizza chains contribute around 50 per cent of the sales.
In the mid 1990s a spate of global fast food chains entered hoping to capture a part of Indian fast
food segment but they found it difficult to establish themselves. Domino's Pizza India Ltd. was
incorporated in March 1995 as the master franchisee for India and Nepal, of Domino's Pizza
International Inc., of USA.
Since inception, Domino's Pizza India Ltd. has proceeded to become one of the largest and
fastest growing international food chains in South Asia. The first Domino's Pizza store in India
opened in January 1996, at New Delhi. Today, Domino's Pizza India has grown into a
countrywide network around 220 outlets in 42 cities and is the leader in the fast food delivery
Ever since it was established, Domino's Pizza India has maintained its position of market
leadership with its constant product innovation and maintenance of stringent service standards.
More importantly, it has established a reputation for being a home delivery specialist capable of
delivering its pizzas within 30 minutes to its community of loyal customers from its entire chain
of stores around the country. Customers can order their pizzas by calling a single countrywide
Happiness Hotline - 1800-111-123. In fact, Domino's was the first one to start this facility for its
customers and their slogan is also towards consumer loyalty, they respect time responsibility i.e.
Dominos delivery in 30 minutes else pizza is free of cost.



In demographic segmentation, we divide the market into groups on the basis of variables such as
age, gender, etc; these demographic variables are so popular with marketers so that they are often
associated with the consumers needs and wants. And they are easily measurable.
Here are the demographic variables have been used to segment markets by Dominos.
Another segmentation process is by breaking the market by the ages as follows:
Age: Below 15 years - 0%
15 - 20 years - 20%
21 - 30 years 40%
31 - 40 years - 25%
Above 40 years - 15%

<15 years 15 - 20 years 21 - 30 years 31 - 40 years > 40 years

The companies target audience is the bachelors, youth and the professionals who have no
time to prepare food and to grab the food as fast as possible.
Gender -- they targeted both genders.(mainly male because many males will not like to prepare
food when they are single).

Income further segment the market based on economic groupings:

Income status

Upper Class 60%

Middle Class 35%

Lower class 5%

Income status
Income status
Upper Class Middle Class Lower class

They companys target audience is also the middle class, upper class, upper middle and high
level peoples.
The international fast food pizza delivery franchise has also introduced a new range of pizzas
with a price point of Rs. 35 to attract the lower class customers.
Occupation-self employed (superior level peoples), officers executives, junior officers,
Education- professionals.
Ethnicity For this reason they come modified their menu and they added new dishes like peppy
paneer and pizzas are available in 3 sizes-small, medium and large.


Geographic segmentation is basically using the spatial location to segment the market.
In Geographic segmentation calls for the diff geographical units such as states, regions, cities and
the south Asia is a one of the major geographic segmentation variables relevant for marketers.
Here markets are mainly divided into the rural and urban areas.
Dominos intends to penetrate completely within these markets by opening up 20-25 outlets per
year in these cities. Dominos has a young and enthusiastic team of more than 2,100 employees.
Today, Dominos has emerged as the leader in the fast food segment with about 65% of market
share of pizza delivery in India and have outlets more than any other corporation in the business
of food, not just the pizza business. All the Company outlets are corporate outlets invested by the
company and also managed by the company.
The Geographical variables have been used to segment markets.
Area semi urban and urban
City class-A and Class-B cities i.e. metro politician cities
Region -- 56 regions where the pizza demand is more that is around 250 outlets in India.

It is the science using psychology to better understand the consumers and they are trying to suit
with local food and they have already created the brand name in consumers mind by
advertisement and service i.e. 30 min delivery. Dominos in 2005 took Arshad Warsi as their
brand ambassador. Dominos tried to change add new toppings for children but they are failed to
continue it.
In Psychographic segmentation, buyers are divided into lifestyle, personality or values.
Lifestyle Business class, outdoor oriented.
Personality ambitious, open to experience.
Occasions Regular, special.
Benefits Quality, service, delivery in 30 minutes or else free.
User status regular user
Usage rate medium

Loyalty status medium loyal
Readiness stage intending to buy
Attitude towards product-enthusiastic


Large corporate offices, railway stations, cinema halls and university campuses for faster
It has already established an outlet at Infosys corporate office in Bangalore and at three
cinema halls- PVR in New Delhi, Rex in Bangalore and New Empire in Kolkata.
Domino also classified its outlets into Super Stores, Express stores and Regular stores.
Super stores were those which generated high traffic and therefore had more counters
than the regular outlets (the outlet in Churchgate, Mumbai). Express stores were those
where people were expected to walk in and order rather than ask for home delivery
(University campuses, Offices or Cinema Halls)
They executed flawlessly through the use of standard store layouts, training programs,
operational evaluations and a focus on our exceptional people.
According to Ajay Kaul, CEO of Jubilant FoodWorks Ltd, the group franchisee for Dominos
India, the company plans to cross the 500-outlet mark in the next three years.
According to him, the fast food chain has established the brand with the middle and lower group.
As a result, there are 25 Dominos outlet in Tier II and Tier III cities such as Indore, Jammu
Jamshedpur and Haridwar.


Dominos brand is built around the emotional benefit of satisfies your craving for tasty food at
the time of need. The main focus is on owning the taste platform as a means to satisfy the
craving for good food through innovative and indulgent pizzas, and the 30 minutes delivery
promise is a credible reason for the at the time of need positioning.
Their core target customer is the urban SEC-A family in the age group of 18-35 years, where
both husband and wife are working, who are short of time but want to indulge in tasty food at
Dominos Pizza is one of the leading players in the QSR industry and has approx 8,500 stores in
more than 55 countries around the world. The market in which it operates covers more than 40
per cent of the worlds population.

Over a period of time, customers perception about Dominos changed and hence the subjective
profits also varied. To sustain the long term profits in the market Dominos had to work hard in
redefining its positioning in the minds of the customers.
For any business the first thing to do right is to choose a right segmenting variable like attitude
behaviour -lifestyle, culture, belief, habits etc. Most of the people would be surprised to see that
age, disposable income and family size are not the segmenting variable of Dominos. Infact the
segmenting variable of Dominos is OCCASION. They have segmented the market on the basis
of occasion so that people want a meal replacement for change in mood, party, spending time
with family and kids, spending time with elderly people.
So dominos business is providing a high quality tasty food in meal replacement sector. When
Dominos entered into Indian market, they tried to establish in a pizza category. First of their
communications and tag line was based on the attitude that whenever and wherever you are
hungry just call dominos. HUNGRY KYA? in one of the initial advertisements Mallika
Sherawat was the model. So some of the advertisements did fairly well and they established
points of parity with other players.
Soon they realized that for home delivery model, time is the parameter which most of the
customers value so they created a points of difference by new value proposition that is 30
Minutes or free. Paresh Rawal featured ad in monsoon of Mumbai was a real hit and got many
national and international awards. So after some time, when Dominos business was not growing
as fast as they expected they did lot of in depth and focus interviews where they found that it is
not fast service which is the value driven parameter for customers, it is Taste which people want
to pay for along with value for money. So once again as per the customers expectations
Dominos introduced pan size pizza worth rupees thirty five and it all along changed the
perception of people that Dominos is a value for money.
So now responding to the customers reactions of valuing taste as the foremost reason to order
pizza at home or office, they spent huge amount of money in R&D, hired new chefs on
Dominos payroll and introduced various new variants in the Indian market like Cheese crust,
Chinese pizza, other regional flavours etc. Some of them were instant hit and some could not do
well. But one thing was very clear that constant innovation in product would only make a
company better.
So now the company has established three core values namely 30 Minute, free delivery, taste
and Value for money, with once again new positioning. KHUSIYON KI HOME
DELIVERY is a new tag line and by virtue of this proposition, they could incorporate any of the
core value in a same tagline. This is a beauty of any successful brand CONSISTENCY. The
brand which is consistent over a period of time across product line is there for long time.

We can conclude that Dominos are known for their best services and according to the factor
analysis. We can summarize the whole that Employees behavior is the major factor, which
influences the customer perception most about the pizza outlets while they are followed by
environment, parking space, internal, and external factors.
Dominos is known for their best services. Dominos commitment to home delivery pizzas has
kept them up to the mark and at the same time kept a good customer loyalty.
Dominos is a powerful global brand.
Significantly, ongoing investments in advertising results in broad consumer awareness.
Dominos are the No. 1 pizza delivery company.
Largest share of pizza delivery channel.
They have a large and growing international presence.
They operate a profitable, value-added supply chain system.
Ensures quality and consistency.