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Introduction
quality circles.
3.1 Definition
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Quality circles are a formal, institutionalized
participating(Dr.Ishikawa).
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Quality circles in North America are similar to
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such, 8 to 10 are recommended as the minimum and maximum
would be manageable.
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(c) Quality circles are voluntary
principle.
every week
work-related problems
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of high quality, productivity and optimum performance as
as grievances or demands.
months.
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(f) Quality circle leads to total performance
life.
George 1991):
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1. It is primarily based on recognition of the value of
endlessly.
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Figure. 3.1 Quality Circle in a Nutshell
WHAT IS A
QUALITY CIRCLE?
A group of 8-10
people who work on
problems of their
own choosing
HOW DOES A
QUALITY CIRCLE
WORK?
WEEKLY MEETINGS
USE OF PROBLEM
SOLVING METHOD
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make the operation of quality circles a success. The aim
is to see that the concept gets woven into the very fabric
circles.
CO Coordinating agency
SC Steering Committee
F Facilitator
L Leader
DL Deputy Leader
M Member
NM Non - Member
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certain changes in the suggested structure depending upon
3.5-1 Members
Functions of Members
3.5-2 Leader
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garland of flowers. It is the thread which binds the
The leader
activities
meeting
meeting
related problems
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arrange for management presentation
circle members.
management
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attends leadership training
gives assignments
3.5-4 Facilitator
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The facilitator is a senior officer of the
carefully.
The Facilitator
of the organization
papers, visuals
organizes meetings
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steering committee. The facilitator may be assisted by a
circle activities.
upon how the steering committee can use its expertise for
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Staffing and scheduling (4) Directing and (5) Control. In
circles
together
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3.5-6 Coordinating Agency
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centrally registers circles as and when formed
programmes
if necessary
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maintains a library of publications on quality
organization.
circles
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presentations at any centrally organisaed
convention or conference.
of corporate objectives.
3.5-8 Non-Members
circle.
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The structure of quality circles as described above
achievements.
way.
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success of the circle activities. Thereafter he
work area.
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following questions which would trigger their
thinking.
bottlenecks?
unnecessary information?
to save time?
reduced?
effectiveness?
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The problems that may be tackled by quality circles can be
classified as:
cooperation of others.
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may be and subsequently using the pare to analysis to
overlooked.
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e) The factors which are identified as being responsible
itself.
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f) Implementation solutions: After arriving at a solution
systematic manner.
future.
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3.8 The Myths and Facts of Quality Circles:
Crocker).
Myths Facts
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trained in problem solving. participation in decision
responsibility of
participation.
quality circles.
to secure worker
invented.
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copying the Japanese compatible with the culture.
etc.
suggestions.
specialists.
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Summary
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References:
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