Manual

HP Pavilion x360 m3
(Intel model numbers used: m3u000

through m3u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
Copyright 2016 HP Development Company, Product notice
L.P.
This guide describes features that are common
Bluetooth is a trademark owned by its to most products. Some features may not be
proprietor and used by HP Inc. under license. available on your computer.
Intel is a trademark of Intel Corporation in the
U.S. and other countries. Windows is either a Not all features are available in all editions or
registered trademark or trademark of versions of Windows. Systems may require
Microsoft Corporation in the United States upgraded and/or separately purchased
and/or other countries. hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
First Edition: April 2016 See http://www.microsoft.com.
Document Part Number: 843575001 To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the onscreen
instructions.
Safety warning notice
WARNING! To reduce the possibility of heatrelated injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the useraccessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 609501).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3

Locating hardware ................................................................................................................................................. 3
Locating software .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display ................................................................................................................................................................... 7
Changing your notebook position (select products only) .................................................................. 8
Changing your notebook to an entertainment stand (select products only) .................................... 8
Changing your notebook to an interactive stand (select products only) ........................................... 9
Changing your notebook to a tablet (select products only) ............................................................... 9
Top ....................................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Speakers ............................................................................................................................................ 12
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15

Locating the serial number, model number, product number, and warranty information ............................... 15
Computer major components ............................................................................................................................. 17
Display assembly subcomponents ..................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27
Service considerations ........................................................................................................................................ 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ....................................................................................................... 29
Packaging and transporting guidelines ......................................................................... 30
Workstation guidelines ................................................................................................... 30
Equipment guidelines ..................................................................................................... 31
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 32
Component replacement procedures ................................................................................................................. 32
Keyboard/top cover .......................................................................................................................... 33
Battery ............................................................................................................................................... 41
Hard drive or solid-state hard drive .................................................................................................. 42
Hard drive or solid-state drive mounting bracket ............................................................................ 44
USB/Audio board ............................................................................................................................... 45
Power button board .......................................................................................................................... 47
USB port shield .................................................................................................................................. 48
System board .................................................................................................................................... 49
WLAN module .................................................................................................................................... 52
Fan/heat sink assembly .................................................................................................................... 54
Memory module ................................................................................................................................ 56
Speakers ............................................................................................................................................ 58
Power connector cable ...................................................................................................................... 59
Display panel ..................................................................................................................................... 60
TouchScreen board ........................................................................................................................... 62
Display panel cable ........................................................................................................................... 63
Webcam/microphone module .......................................................................................................... 65
WLAN antenna ................................................................................................................................... 66
Display panel hinges ......................................................................................................................... 68
6 Using Setup Utility (BIOS) ............................................................................................................................. 70

Starting Setup Utility (BIOS) ................................................................................................................................ 70
Updating Setup Utility (BIOS) .............................................................................................................................. 70
Determining the BIOS version ........................................................................................................... 70
Downloading a BIOS update .............................................................................................................. 71
7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 72

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 72
8 Backing up, restoring, and recovering ........................................................................................................... 74

Creating recovery media and backups ................................................................................................................ 74
Creating HP Recovery media (select products only) ........................................................................ 74
Using Windows tools ........................................................................................................................................... 75
Restore and recovery .......................................................................................................................................... 76
Recovering using HP Recovery Manager .......................................................................................... 76
What you need to know before you get started ............................................................ 76
Using the HP Recovery partition (select products only) ................................................ 77
Using HP Recovery media to recover ............................................................................. 77
vi
Changing the computer boot order ................................................................................ 78
Removing the HP Recovery partition (select products only) ......................................... 79
9 Specifications ............................................................................................................................................. 80
Input power .......................................................................................................................................................... 80
Operating environment ....................................................................................................................................... 80
10 Power cord set requirements ...................................................................................................................... 82

Requirements for all countries ........................................................................................................................... 82
Requirements for specific countries and regions ............................................................................................... 82
11 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
vii
viii
1 Product description
Category Description
Product Name HP Pavilion x360 m3 Convertible PC (model numbers m3u000 m3u099)
Processors Intel Corei56200U 2.3GHz (up to 2.8GHz) processor (1600MHz front side bus (FSB), 3.0MB L3 cache,
dual core, 15W)
Intel Core i36100U 2.3GHz processor (1600MHz FSB, 3.0MB L3 cache, dual core, 15W)
Chipset Integrated solderedoncircuit (SoC)
Graphics Internal graphics: Intel HD Graphics 520
Supports HD decode, DX12, and HDMI
Panel 13.3in, (1920x1280), FHD, UWVA/IPS, white lightemitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultraslimbent (2.85mm), TouchScreen, MultiTouch enabled, eDP
13.3in, (1366x768), HD, UWVA/IPS, white lightemitting diode (WLED), 16:9 ultra wide aspect ratio,
AntiGlare, ultraslimbent (2.85mm), TouchScreen, MultiTouch enabled, eDP
Memory module Support DDR42133 Dual Channel
Supports up to 16GB maximum onboard system memory
DDR42133 Dual Channel Support
16384 MB (8192 MB 2 pieces)
12288 MB (8192 MB + 4096 MB)
8192 MB (4096 MB 2 pieces)
8192 MB (8192 MB 1)
6144 MB (2048 MB + 4096 MB)
4096 MB (4096 MB 1)
Storage Supports M.2 SATA
Supports optional SATA 2.5in HDDs (7mm)
Single SSD configuration:
M.2 SATA DRAMless: 128 GB
Single HDD/SSHD configurations:
1 TB 5400rpm, 7.2mm
500 GB 5400rpm, 7mm SSHD with 8 GB NAND
500 GB 5400rpm, 7.2mm
Optical drive Supports external USB DVD +/ RW DL SuperMulti
Audio and video Fixed integrated HP TrueVision highdefinition (HD) webcam, 720p30 frames per second
Two digital microphones with beamforming, echocancellation, noisesuppression, and voice recognition
software
Two speakers
B&O Play audio
1
Category Description
Sensors Accelerometer
ECompass
Gyroscope
Sensor hub
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two builtin WLAN antennas (M.2 / PCIe)
Supports the following WLAN modules:
Intel Dual Band WirelessAC 3165 802.11 ac 11 + Bluetooth 4.2 LE Combo Adapter
Realtek RTL8723BE 802.11b/g/n 11 WiFi + Bluetooth 4.0 Combo Adapter
Broadcom BCM4371 802.11 ac 22 WiFi + BT 4.1 Combo Adapter
Compatible with MiraCastcertified devices
Supports Intel WiDi
External media cards Supports SD/SDHC/SDXC digital media cards with pushpush insertion/removal
Ports Headphone/microphone combo jack
HDMI v 1.4 supporting up to 19201080 @ 60Hz
USB 3.0 ports
USB 2.0 port
Keyboard/pointing Fullsized, islandstyle, thin cover with backlit keyboard (backlight available on select models only)
devices
Clickpad with image sensor
Multitouch gestures enabled
Supports Windows 10 Modern Trackpad Gestures
Power requirements Supports a 3cell, 41WHr, LiIon battery
Supports a 65W HP Smart AC adapter (nonPFC, EM, 4.5mm) and 45W HP Smart AC adapter (nonPFC, RC,
4.5mm) AC adapter
Security Trusted platform module (TPM) 2.0 (firmwarebased support)
Kensington Security Lock port (cable not included)
Operating system Preinstalled: Windows 10 Professional
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL): Windows 10 EM/SL and Windows 10 Home High End ML
For APJ SEAP Market (EM/SL #UUF/#AKL/#AR6): SAEP Windows 10 EM/SL and SAEP Windows 10 Home High
End ML
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description

2 External component identification
Locating hardware
To find out what hardware is installed on the slate:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the slate.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To find out what software is installed on the slate:
Select the Start button, and then select All apps.
or
Rightclick the Start button, and then select Programs and Features.
Locating hardware 3
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card labelside up, with connectors facing the

computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
Press in on the card, and then remove it from the memory

card reader.
(2) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(3) HDMI port Connects an optional video or audio device, such as a high
definition television, any compatible digital or audio
component, or a highspeed HighDefinition Multimedia
Interface (HDMI) device.
(4) AC adapter and battery light White: The AC adapter is connected and the battery is fully
charged.
Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is

charging.
Off: The battery is not charging.
(5) Power connector Connects an AC adapter.
4 Chapter 2 External component identification

Left side
(1) Power button When the computer is off, press the button to turn on the
computer.
When the computer is on, press the button briefly to

initiate Sleep.
When the computer is in the Sleep state, press the button

briefly to exit Sleep.
When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power

options.
Type power in the taskbar search box, and then select

Power and sleep settings.
or
Rightclick the Start button, and then select Power

Options.
(2) Power light On: The computer is on.
Blinking: The computer is in the Sleep state, a power

saving state. The computer shuts off power to the display
and other unneeded components.
Off: The computer is off or in Hibernation. Hibernation is a

powersaving state that uses the least amount of power.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(5) Audioout (headphone)/Audioin (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 5
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(6) Volume button Control speaker volume on the computer.
1. To increase speaker volume, press the back edge of the

button.
2. To decrease speaker volume, press the front edge of the

button.
(7) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard

drive.
NOTE: On select products, the drive light will always remain

off.

Display
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
Type camera in the taskbar search box, and then select

Camera.
*The antennas are not visible from the outside of the computer, and the antenna location may vary.For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 7
Changing your notebook position (select products only)
Your computer can function as a classic notebook, and in addition, the display can be rotated so that the
computer transforms into an entertainment stand, an interactive stand, or a tablet.
NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes.
Changing your notebook to an entertainment stand (select products only)

To change your notebook to an entertainment stand, raise the display, and then rotate the display backward
to a stand position (about 315 degrees).

Changing your notebook to an interactive stand (select products only)
To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a
stand position (about 315 degrees). Position the notebook on its edges.
Changing your notebook to a tablet (select products only)

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush
with the computer bottom (360 degrees).
NOTE: When the computer is in tablet mode, you can use the onscreen keyboard.
Display 9
Top
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.

Lights
NOTE: Your computer may look slightly different from the illustration below.
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light Amber: Computer sound is off.
Off: Computer sound is on.
Top 11
Speakers
Speakers Produce sound.

Keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Displays system information when pressed in combination with

the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the

keyboard backlight feature off or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad (select products When num lock is on, the keypad can be used like an external
only) numeric keypad.
Top 13
Bottom
Vents (3) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during routine operation.

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your slate, go to http://partsurfer.hp.com, select your country or region, and then follow
the onscreen instructions.
Locating the serial number, model number, product number, and

warranty information
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: The labels described in this location are located on the bottom of the computer.
Service labelProvides important information to identify your computer. When contacting support,
you will probably be asked for the serial number, and possibly for the product number or the model
number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Locating the serial number, model number, product number, and warranty information 15
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
Regulatory label(s)Provide(s) regulatory information about the computer.

Wireless certification label(s)Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
16 Chapter 3 Illustrated parts catalog

Computer major components
Item Component Spare part number
(1) Display panel assembly:
Computer major components 17

NOTE: The display panel assembly spare part kit does not include the LCD cable, hinges,
hinge covers, or the display back cover. The LCD cable is available using spare part
number 856009001. The hinges and hinge covers are available using spare part number
856316001. The display back cover is available using spare part number 856003001
(for Natural silver) or 856004001 (for Modern Gold).
13.3in, (1920x1280), FHD, UWVA/IPS, white lightemitting diode (WLED), 16:9 ultra wide 856019001
aspect ratio, AntiGlare, ultraslimbent (2.85mm), TouchScreen, MultiTouch enabled,
eDP
13.3in, (1366x768), HD, UWVA/IPS, white lightemitting diode (WLED), 16:9 ultra wide 856018001
aspect ratio, AntiGlare, ultraslimbent (2.85mm), TouchScreen, MultiTouch enabled,
eDP
(2) Keyboard/top cover (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available
using spare part number 856008001.
Modern gold
For use in Belgium 856038A41
For use in Bulgaria 856038261
For use in Canada 856038DB1
For use in the Czech Republic and Slovakia 856038FL1
For use in Denmark, Finland, and Norway 856038DH1
For use in France 856038051
For use in Germany 856038041
For use in Greece 856038151
For use in Hungary 856038211
For use in Israel 856038BB1
For use in Italy 856038061
For use in Latin America 856038161
For use in the Netherlands 856038B31
For use in Portugal 856038131
For use in Romania 856038271
For use in Russia 856038251
For use in Saudi Arabia 856038171
For use in Slovenia 856038BA1
For use in Spain 856038071
For use in Switzerland 856038BG1
For use in Thailand 856038281
For use in Turkey 856038141
For use in the United Kingdom 856038031

For use in the United States 856038001
Modern gold (Linear Wood Pattern)
Natural silver

(2) Keyboard/top cover with backlight (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available
using spare part number 856008001.
Modern gold


Natural silver
(3) Battery (3cell, 41WHr, 3.615AHr, Liion) 844203850
(4) Mass storage:
NOTE: The mounting brackets and the hard drive or solid-state drive cable are not included in the drive spare part kit.
The hard drive or solid-state drive cable is available using spare part number 856011001. The hard drive mounting
bracket is available using spare part number 856011001. The solid-state drive mounting bracket is available using spare
part number 856013001.
Solidstate drive (M.2 SATA DRAMless: 128 GB) 827560001
Hard drive/Solid-state hard drive:
1 TB 5400rpm, 7.2mm 762990005
500 GB 5400rpm, 7mm SSHD with 8 GB NAND 732000005

500 GB 5400rpm, 7.2mm 778186005
(5) System board (includes graphic subsystem with UMA memory):
Equipped with an Intel Core i56200U 2.3GHz (up to 2.8GHz) processor (1600MHz 855963601
front side bus (FSB), 3.0MB L3 cache, dual core, 15W) and the Windows 10 operating
system for use with the solidstate drive configuration
front side bus (FSB), 3.0MB L3 cache, dual core, 15W) and a nonWindows operating
system for use with the solidstate drive configuration
system
system
Equipped with an Intel Core i36100U 2.3GHz processor (1600MHz FSB, 3.0MB L3 855965601
cache, dual core, 15W) and the Windows 10 operating system, for use with the solidstate
drive configuration
cache, dual core, 15W) and a nonWindows operating system, for use with the solidstate
drive configuration
cache, dual core, 15W) and the Windows 10 operating system
cache, dual core, 15W) and the Windows 10 operating system
(6) WLAN module:
Intel Dual Band WirelessAC 3165 802.11 ac 11 + Bluetooth 4.2 LE Combo Adapter 806723005
Realtek RTL8723BE 802.11b/g/n 11 WiFi + Bluetooth 4.0 Combo Adapter 855106855
Broadcom BCM4371 802.11 ac 22 WiFi + BT 4.1 Combo Adapter 856844855
(7) Fan/heat sink assembly (includes thermal material) 855966001
(8) Memory module:
8.0GB 2133MHz DDR4 820570005
4.0GB 2133MHz DDR4 820569005
2.0GB 2133MHz DDR4 851379005
(9) Power button board (includes power button board cable) 856017001
(10) RTC battery (includes cable and doublesided adhesive)
NOTE: The RTC battery is not available as a spare part.
(11) Shielding (includes 2 pieces, one for memory and one for rightside USB ports) 856014001
(12) USB/Audio board (does not include cable): 856016001
NOTE: The USB/Audio board cable is not included in the USB/Audio board spare part kit.
The USB/Audio board cable is available using spare part number 856007001.
(13) Speaker Kit (includes left and right speakers and cables) 856024001

(14) Shielding (includes 2 pieces, one for memory and one for rightside USB ports) 856014001
(15) Power connector cable
NOTE: The power connector cable is not available as a separate spare part.
(16) Base enclosure:
Modern gold 856006001
Natural silver 856005001

Display assembly subcomponents
(1) Display panel (includes TouchScreen board):
13.3in, (1920x1080), FHD, UWVA/IPS, white lightemitting diode (WLED), 16:9 ultra wide 856019001
aspect ratio, AntiGlare, ultraslimbent (2.85mm), TouchScreen, MultiTouch enabled, eDP)
13.3in, (1366x768), HD, UWVA/IPS, white lightemitting diode (WLED), 16:9 ultra wide 856018001
aspect ratio, AntiGlare, ultraslimbent (2.85mm), TouchScreen, MultiTouch enabled, eDP)
(2) Touchscreen board
NOTE: The TouchScreen board is not available as a separate spare part, but is included
with the display panel.
(3) Display panel cable (includes adhesive) 856009001
(4) Webcam/microphone module (includes 2 microphone rubber isolators and doublesided 833962005
adhesive but does not include cable)
NOTE: The webcam/microphone module does not include the webcam cable. The webcam
cable is available using spare part number 856010001.
(5) WLAN antenna (includes cable and foils) 856025001
(6) Webcam/microphone cable 856010001
Display assembly subcomponents 25

(7) Display panel hinges (includes hinge covers) 856316001
(8) Display back cover
Gsensor (not illustrated) 856015001
Miscellaneous parts
Component Spare part number
65W HP Smart AC adapter (nonPFC, EM, 4.5mm) 714635850
45W HP Smart AC adapter (nonPFC, EM, RC, SLIM, 4.5mm) 741553850
HP RJ45toUSB adapter dongle 539614001
HP HDMI to VGA adapter 701943001
HP USB external DVDRW drive 747080001
Power cord:
For use in Argentina 401300007
For use in Australia 213356008
For use in China 286497008
For use in Denmark 213353008
For use in Europe 213350009
For use in India 404827003
For use in Israel 398063003
For use in North America 213349009
For use in South Korea 267836008
For use in Switzerland 213354008
For use in Taiwan 393313003
For use in the United Kingdom and Singapore 213351008
Rubber Kit (exterior kit, includes rubber foot strip and 2 screw covers):
Rubber Kit (interior, includes supports for SSD) 856022001
Screw Kit 856023001

4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flatbladed screwdriver
Magnetic screwdriver
Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic
Tools required 27
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or
seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases,
avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be
caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least one inch of shockproof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a staticproof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.
28 Chapter 4 Removal and replacement procedures preliminary requirements

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some protection,
but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy staticsensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostaticsafe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostaticsafe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from plastic foam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foamlined box 21,000 V 11,000 V 5,000 V
Grounding guidelines 29
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
To avoid hand contact, transport products in staticsafe tubes, bags, or boxes.
Protect ESDsensitive parts and assemblies with conductive or approved containers or packaging.
Keep ESDsensitive parts in their containers until the parts arrive at staticfree workstations.
Place items on a grounded surface before removing items from their containers.
Always be properly grounded when touching a component or assembly.
Store reusable ESDsensitive parts from assemblies in protective packaging or nonconductive foam.
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
Cover the workstation with approved staticshielding material.
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
When fixtures must directly contact dissipative surfaces, use fixtures made only of static safe
materials.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and plastic
foam.
Handle ESDsensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at staticfree workstations.
Avoid contact with pins, leads, or circuitry.
Turn off power and input signals before inserting or removing connectors or test equipment.
30 Chapter 4 Removal and replacement procedures preliminary requirements

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with bananaplug connectors, use alligator clips
to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive equipment must be worn in contact
with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tape
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Staticdissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Materialhandling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbonloaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
Grounding guidelines 31
5 Removal and replacement procedures for
authorized service provider parts
CAUTION: Components described in this chapter should be accessed only by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: This computer does not have userreplaceable parts. Only HP authorized service providers
should perform the removal and replacement procedures described here. Accessing the internal part could
damage the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Locating the serial number, model number,
product number, and warranty information on page 15 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the onscreen instructions.
There are as many as 67 screws that must be removed, replaced, and/or loosened when servicing the parts
described in this chapter. Make special note of each screw size and location during removal and replacement.
32 Chapter 5 Removal and replacement procedures for authorized service provider parts
Keyboard/top cover
NOTE: The computer feet are adhesive-backed rubber pads. The screw covers and the computer feet are
available in the Rubber Kit. For the modern gold finish, the spare part number is 856021001. For the natural
silver finish, the spare part number is 856020001.
NOTE: The keyboard/top cover spare part kit includes the keyboard cable and TouchPad, but not the
TouchPad cable. The TouchPad cable is available using spare part number 856008001.
Description Spare part number
Base enclosure:
Base enclosure in modern gold finish 856006001
Base enclosure in natural silver finish 856005001
Keyboard/top cover (includes keyboard cable and TouchPad):
Modern gold
Component replacement procedures 33

Natural silver
Keyboard/top cover with backlight (includes keyboard cable and TouchPad):
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part
number 856008001.
Modern gold

Natural silver
Before removing the keyboard top cover, follow these steps:

1. Shut down the computer.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
Release the keyboard top cover from the base enclosure:
1. Remove the rubber foot closest to the rear of the computer to reveal 5 base enclosure screws.

2. Remove the bottom screw covers.
3. Remove the bottom screws:

4. Remove the four Phillips 2.05.0 screws (1).
5. Remove the five Phillips 2.45.7 screws (2).
6. Turn the computer over and set it on the base with the keyboard facing up and the unit open.
7. Use a case utility tool to carefully separate the keyboard top cover from the base enclosure (1).
8. Raise the keyboard top cover slightly to access the TouchPad and keyboard cables (2).
CAUTION: Raising the keyboard top cover too far or with too much force may damage the keyboard
and TouchPad cables or their connectors.
9. Release the ZIF (zero insertion force) connector (3) to which the TouchPad cable is attached, and then
disconnect the TouchPad cable from the system board.
10. Release the ZIF connector (4) to which the keyboard cable is attached, and then disconnect the
keyboard cable from the system board.

11. Lift keyboard top cover away from the base enclosure (5).
Reverse this procedure to install the keyboard top cover.
Battery
3cell, 41WHr, 3.615AHr, Liion 844203850
IMPORTANT: Make special note of each screw and screw lock size and location during removal
and replacement
Before removing the battery, follow these steps:

4. Remove the keyboard top cover (see Keyboard/top cover on page 33).
Remove the battery:
1. Remove the six Phillips 2.04.6 screws (1).
2. Lift the battery away from the base enclosure (2).

Reverse this procedure to install the battery.
Hard drive or solid-state hard drive

NOTE: The hard drive or solid-state drive spare part kits do not include the mounting brackets or the device
cable. The hard drive or solid-state drive cable is available using spare part number 856011001. The hard
drive mounting bracket is available using spare part number 856011001. The solid-state drive mounting
bracket is available using spare part number 856013001.
Solid-state drive (M.2 SATA DRAM-less, 128GB) 827560001
Hard drives:
1 TB 5400rpm, 7.2mm 762990005
500 GB 5400rpm, 7.0mm SSHD with 8GB NAND 732000005
500 GB 5400rpm, 7.2mm 778186005
and replacement
Before removing the hard drive or solid-state drive, follow these steps:
Remove the hard drive or solid-state drive:
1. Disconnect the hard drive or solid-state drive cable from the system board (1).
3. Lift the right edge of the hard drive or solid-state drive up, using the tab provided (3).
4. Lift the hard drive or solid-state drive away from the base enclosure (4).
Reverse this procedure to install the hard drive or solid-state drive.

Hard drive or solid-state drive mounting bracket
Mounting bracket, solid-state drive 856013001
Mounting bracket, hard disk drive 856012001
and replacement
Before disassembling the hard drive or solid-state drive, follow these steps:
5. Remove the hard drive or solid-state drive (see Hard drive or solid-state hard drive on page 42).
Remove the hard drive or solid-state drive mounting bracket:
1. Remove the hard drive or solid-state drive cable from the device (1).
3. Remove the mounting bracket (3).
Reverse this procedure to install the hard drive or solid-state drive mounting bracket.
USB/Audio board
NOTE: The USB/Audio board spare part kit does not include the cable. The USB/Audio board cable is
available using spare part number 856007001.
USB/Audio board 856016001
and replacement
Before removing the audio board, follow these steps:

Remove the USB/Audio board:
1. Release the ZIF connector (1) to which the power connector cable is attached, then disconnect the
power connector cable from the USB/Audio board.
2. Release the ZIF connector (2) to which the system board cable is attached, then disconnect the system
board cable from the USB/Audio board.
3. Remove the two Phillips 2.04.7 screws (3) securing the USB/Audio board to the base enclosure.

4. Lift the USB/Audio board away from the base enclosure (4).
Reverse this procedure to install the USB/Audio board.
Power button board
NOTE: The power button board spare part kit includes the power button board cable.
Power button board 856017001
and replacement
Before removing the power button board, follow these steps:

Remove the power button board:
1. Remove the one Phillips 2.04.6 screw (1).
2. Move the board slightly toward the front of the computer (2).
3. Lift the power button board away from the base enclosure (3).
Reverse this procedure to install the power button board.

USB port shield
NOTE: The shielding spare part kit includes both the USB port shield and memory module shielding.
Shielding Kit 856014001
Before removing the USB port shield, follow these steps:

Remove the USB port shield:
1. Remove the adhesive strip (1).
2. Lift the shield away from the base enclosure (2).
Reverse this procedure to install the USB port shield.
System board
Equipped with an Intel Core i56200U 2.3GHz (up to 2.8GHz) processor (1600MHz front side bus (FSB), 855963601
3.0MB L3 cache, dual core, 15W) and the Windows 10 operating system for use with the solidstate drive
configuration
3.0MB L3 cache, dual core, 15W) and a nonWindows operating system for use with the solidstate drive
configuration
3.0MB L3 cache, dual core, 15W) and the Windows 10 operating system
3.0MB L3 cache, dual core, 15W) and the Windows 10 operating system
Equipped with an Intel Core i36100U 2.3GHz processor (1600MHz FSB, 3.0MB L3 cache, dual core, 855965601
15W) and the Windows 10 operating system, for use with the solidstate drive configuration
15W) and a nonWindows operating system, for use with the solidstate drive configuration
15W) and the Windows 10 operating system
15W) and the Windows 10 operating system
and replacement
Before removing the system board, follow these steps:

a. Battery (see Battery on page 41).
b. USB port shield (see USB port shield on page 48).
Disconnect all cables from the system board:
1. USB/Audio board cable (1).
2. RTC battery cable (2).
3. Webcam cable (3).
4. Speaker cable (4).

5. WLAN cables (5).
6. Hard drive or solid-state drive cable (6).

7. Display panel cable (7).
8. Power connector cable (8).
Remove the system board:

1. Remove the ten Phillips 2.04.7 screws.
2. Lift the system board from the left side at an angle (1).
3. Release the system board from the base enclosure (2).
Reverse this procedure to install the system board.

WLAN module
Intel Dual Band WirelessAC 3165 802.11 ac 11 + Bluetooth 4.2 LE Combo Adapter 806723005
Realtek RTL8723BE 802.11b/g/n 11 WiFi + Bluetooth 4.0 Combo Adapter 855106855
Broadcom BCM4371 802.11 ac 22 WiFi + BT 4.1 Combo Adapter 856844855
and replacement
Before removing the WLAN module, follow these steps:

4. Remove the keyboard top cover (see Keyboard/top cover on page 33), and then remove the following
components:
c. System board (see System board on page 49).
Remove the WLAN module:
1. Remove the one Phillips 2.02.3 screw securing the WLAN module to the system board (1).
2. Lift the WLAN module at an angle (2).
3. Release the WLAN module from the system board (3).
Reverse this procedure to install the WLAN module.

Fan/heat sink assembly
NOTE: The Fan/heat sink assembly spare part kit includes thermal material.
Fan/heat sink assembly 855966001
and replacement
Before removing the fan/heat sink assembly, follow these steps:

components:
Remove the fan/heat sink assembly:
1. Disconnect the fan cable (1).
2. Loosen the four captive screws (2) in the order shown on the heatsink.
IMPORTANT: Loosening the screws in the wrong order or loosening each screw fully before moving on
to the next screw can lead to severe system damage. Loosen each screw gradually, in turn, as indicated
on the heatsink.
3. Lift the fan/heat sink assembly away from the system board (3).
Install a fan/heat sink assembly:

1. Remove all thermal material from previous installation, if any.
2. Apply thermal material to both the processor (1) and the heatsink (2).
3. Reverse the steps above to complete the reinstallation of the fan/heat sink assembly.

Memory module
8.0GB 2133MHz DDR4 820570005
4.0GB 2133MHz DDR4 820569005
2.0GB 2133MHz DDR4 851379005
Before removing the memory module, follow these steps:

components:
Remove the memory module(s):
1. Release the shielding from the system board and remove it.
2. Release the retention clips holding the memory module in place (1).
3. Slide the memory module out of the connector (2).
Reverse this procedure to install the memory module.

Speakers
NOTE: The speaker spare part kit includes the speaker cable.
Speaker kit 856024001
Before removing the speakers, follow these steps:

components:
Remove the speakers:
1. Remove the cable from its routing path (1).
2. Remove the two Phillips 3.05.6 screws (2).
3. Carefully peel back the foil as necessary to free the speaker cable from the base enclosure (3).
4. Lift the speakers away from the base enclosure (4).
Reverse this procedure to install the speakers.
Power connector cable

NOTE: The power connector cable is not available as a separate spare part.
and replacement
Before removing the power connector cable, follow these steps:

components:
Remove the power connector cable:
1. Remove the power connector cable retention bracket (1).
2. Slide the power connector cable forward, then lift it away from the base enclosure (2).
Reverse this procedure to install the power connector cable.

Display panel
NOTE: The display panel spare part number includes the TouchScreen board but does not include the
display panel cable. The display panel cable is available using spare part number 856009001.
13.3in, (1920x1080), FHD, UWVA/IPS, white light-emitting diode (WLED), 16:9 ultra wide aspect ratio, 856019001
AntiGlare, ultra-slim-bent (2.85mm), TouchScreen, Multi-Touch enabled, eDP)
13.3in, (1366x768), HD, UWVA/IPS, white light-emitting diode (WLED), 16:9 ultra wide aspect ratio, 856018001
AntiGlare, ultra-slim-bent (2.85mm), TouchScreen, Multi-Touch enabled, eDP)
and replacement
Before removing the display panel, follow these steps:

components:
Remove the display panel from the base enclosure:
1. Remove the five Phillips 2.54.2 screws from the hinges (1).
CAUTION: Ensure that the panel is laid flat and fully open from the base enclosure to prevent tipping
and possible damage to the unit.
2. Slide the display panel forward to release hinges from base enclosure (2).
3. Lift display panel away from base enclosure (3).
Remove the display panel from the display back cover:

1. Using a case utility tool, carefully separate the display panel from the display back cover (1).
CAUTION: Do not apply pressure at the middle bottom portion of the panel, as this could lead to
damage to the TouchScreen board.
2. Lift the top of the panel at an angle and remove from the display back cover (2).
Reverse this procedure to install the display panel.

TouchScreen board
NOTE: The TouchScreen board is not available as a separate spare part, but is included in the display panel
spare part kit.
Before removing the TouchScreen board, follow these steps:

components:
d. Display panel (see Display panel on page 60).
Remove the TouchScreen board:
1. Remove the adhesive from the TouchScreen board connector (1).
2. Disconnect the TouchScreen board cable (2).
3. Release the ZIF connectors (3) to which the display panel cables are attached, then disconnect the
display panel cables from the TouchScreen board.
4. Lift the TouchScreen board away from the display panel (4).
Reverse this procedure to install the TouchScreen board.
Display panel cable
NOTE: The display panel cable spare part kit includes adhesive.
Display panel cable 856009001
Before removing the display panel cable, follow these steps:

components:
e. TouchScreen board (see TouchScreen board on page 62).
Remove the display panel cable:
1. Remove the cable from the routing path (1).

2. Remove the adhesive and disconnect the cable from the display panel (2).
Reverse this procedure to install the display panel cable.
Webcam/microphone module
NOTE: The webcam/microphone module spare part kit includes 2 microphone rubber isolators and double-
sided adhesive but does not include the webcam/microphone module cable. The webcam/microphone
module cable is available using spare part number 856010001.
Webcam/microphone module 833962005
Before removing the webcam/microphone module, follow these steps:

components:
Remove the webcam/microphone module:
1. Loosen the adhesive (1) holding the webcam/microphone module to the display back cover.
2. Disconnect the webcam cable (2).
3. Lift the webcam/microphone module away from the display back cover (3).
Reverse this procedure to install the webcam/microphone module.

WLAN antenna
NOTE: The WLAN antenna spare part kit includes the cable and foils.
WLAN antenna 856025001
and replacement
Before removing the WLAN antenna, follow these steps:

components:
Remove the WLAN antenna:
1. Peel back the foils securing the antenna to the display back cover (1).
2. Remove the antenna cable from the routing path (2).
3. Lift the cable away from the display back cover (3).
Reverse this procedure to install the WLAN antenna.

Display panel hinges
NOTE: The display panel hinge spare part kit includes the hinge covers.
Display panel hinges 856316001
and replacement
Before removing the display panel hinges, follow these steps:

components:
Remove the hinges from the display back cover:
1. Remove the 6 broadhead Phillips 2.43 screws.
2. Rotate the hinge to free it from the display back cover (1).
3. Remove the hinge cover, if necessary (2).
Reverse this procedure to install the display panel hinges.

6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your
computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
or
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 70).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 71.
70 Chapter 6 Using Setup Utility (BIOS)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
or
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on
your computer. If the update is more recent than your BIOS version, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it has
been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating Setup Utility (BIOS) 71

7 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 72.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
onscreen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
72 Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

3. Enter the product name or number.
or
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the onscreen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 73

8 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
Creating recovery media and backups
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 74. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 75.
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 76.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
If your computer does not list the Windows partition and the Recovery partition, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included
with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
74 Chapter 8 Backing up, restoring, and recovering

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 75.
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can
be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a
high-quality blank USB flash drive.
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
Be sure that the computer is connected to AC power before you begin creating the recovery media.
The creation process can take an hour or more. Do not interrupt the creation process.
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 76.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
Select the Start button, and then select the Get started app.
Using Windows tools 75

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers
and/or applications option (select products only) of HP Recovery Manager to reinstall the individual
application or driver.
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 76. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 74.
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 76.
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 79.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 74.
What you need to know before you get started

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's website
or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 74.
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have
not already created recovery media, see Creating HP Recovery media (select products only) on page 74.
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does
not work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
System RecoveryReinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
Factory ResetRestores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 78.
Restore and recovery 77

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access BIOS:
For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.

Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 74.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 79

9 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power
source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC
power source, it should be powered only with an AC adapter or a DC power source that is supplied and
approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and current
varies by platform. The voltage and current for your computer is located on the regulatory label.
Input power Rating
Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A 45 W USBC
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V
dc @ 2.25 A 45 W USBC
5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 4.33 A / 20 V

dc @ 3.25 A 65 W USBC
5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 5.0 A / 20 V

dc @ 4.5 A 90 W USBC
19.5 V dc @ 2.31 A 45 W
19.5 V dc @ 3.33 A 65 W
19.5 V dc @ 4.62 A 90 W
19.5 V dc @ 6.15 A 120 W
19.5 V dc @ 7.70 A 150 W
19.5 V dc @ 10.3A 200 W
NOTE: This product is designed for IT power systems in Norway with phasetophase voltage not
exceeding 240 V rms.
Operating environment
Factor Metric U.S.
Temperature
Operating 5C to 35C 41F to 95F
Nonoperating 20C to 60C 4F to 140F
Relative humidity (noncondensing)
Operating 10% to 90% 10% to 90%
Nonoperating 5% to 95% 5% to 95%
80 Chapter 9 Specifications
Maximum altitude (unpressurized)
Operating 15 m to 3,048 m 50 ft to 10,000 ft
Nonoperating 15 m to 12,192 m 50 ft to 40,000 ft
Operating environment 81
10 Power cord set requirements
The widerange input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

Country/region Accredited agency Applicable note number
Australia EANSW 1
Austria OVE 1
Belgium CEBC 1
Canada CSA 2
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
Italy IMQ 1
Japan METI 3
The Netherlands KEMA 1
Norway NEMKO 1
The People's Republic of China COC 5
South Korea EK 4
82 Chapter 10 Power cord set requirements

Country/region Accredited agency Applicable note number
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 4
The United Kingdom BSI 1
The United States UL 2
1. The flexible cord must be Type HO5VVF, 3conductor, 1.0mm conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SPT3 or equivalent, No. 18 AWG, 3conductor. The wall plug must be a twopole grounding type
with a NEMA 515P (15 A, 125 V) or NEMA 615P (15 A, 250 V) configuration.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3conductor, 1.00mm conductor size. The wall plug must
be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4. The flexible cord must be Type RVV, 3conductor, 0.75mm conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5. The flexible cord must be Type VCTF, 3conductor, 0.75mm conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 83

11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/
recycle.
84 Chapter 11 Recycling
Index
A D HP Recovery Manager
AC adapter dheaisplay panel hinges correcting boot problems 78
spare part number 26 spare part number 26 starting 77
AC adapter and battery 4 display assembly HP Recovery media
action keys subcomponents 25 creating 74
identifying 13 display back cover recovery 77
audio, product description 1 spare part number 26 HP Recovery partition
audioout (headphone)/audioin display panel recovery 77
(microphone) jack, identifying 5 product description 1 removing 79
removal 60
B spare part number 18, 25, 60 I
backups 74 display panel cable input power 80
base enclosure removal 63 integrated numeric keypad,
spare part number 24, 33 spare part number 25, 63 identifying 13
Battery display panel hinges internal microphones, identifying 7
removal 41 removal 68
spare part number 22, 41 spare part number 68 J
BIOS drive light 6 jacks
determining version 70 audioout (headphone)/audioin
downloading an update 71 E (microphone) 5
starting the Setup Utility 70 esc key, identifying 13
updating 70 K
Bluetooth label 16 F keyboard
boot order fan/heat sink assembly product description 2
changing 78 removal 54 keyboard/top cover
bottom 16 spare part number 23, 54 removal 33
buttons fn key, identifying 13 spare part number 18, 20, 33,
left TouchPad 10 35
power 5 G keys
right TouchPad 10 graphics, product description 1 action 13
volume 6 Gsensor esc 13
spare part number 26 fn 13
C Windows 13
caps lock light, identifying 11 H
chipset, product description 1 hard drive L
components product description 1 labels
bottom 14 hard drive or solid-state drive Bluetooth 16
display 7 removal 42 regulatory 16
left side 5 spare part number 22, 42 serial number 15
right side 4 HDMI port wireless certification 16
top 10 identifying 4 WLAN module 16
computer major components 17 HP HDMItoVGA adapter, spare part lights
connector, power 4 number 26 AC adapter and battery light 4
HP PC Hardware Diagnostics (UEFI) caps lock 11
using 72 drive 6
Index 85
mute 11 power requirements, product regulatory information
power 5 description 2 regulatory label 16
locating information processor wireless certification labels 16
hardware 3 product description 1 removal/replacement
software 3 product description procedures 32
audio 1 RJ45toUSB adapter dongle, spare
M chipset 1 part number 26
memory card reader, identifying 4 display panel 1 RTC battery 23
memory card, identifying 4 external media cards 2 rubber kit
memory module graphics 1 spare part number 26
product description 1 hard drive 1 rubber kit (interior)
removal 56 keyboard 2 spare part number 26
spare part number 23, 56 memory module 1
microphone microphone 1 S
product description 1 operating system 2 screw kit
minimized image recovery 77 optical drive 1 spare part number 26
minimized image, creating 76 pointing device 2 security cable slot, identifying 5
model name 1 ports 2 security, product description 2
mounting bracket power requirements 2 sensors, product description 2
removal 44 processors 1 serial number 15
spare part number 44 product name 1 serial number, computer 15
mute light, identifying 11 security 2 serviceability, product description 2
sensors 2 shielding
O serviceability 2 spare part number 23, 24
operating environment 80 video 1 slots
operating system, product wireless 2 memory card reader 4
description 2 product name 1 security cable 5
optical drive product name and number, Speaker Kit 23
product description 1 computer 15 speakers
original system recovery 76 identifying 12
R removal 58
P recover spare part number 23, 58
pointing device, product options 76 supported discs, recovery 75
description 2 recovery system board
ports discs 75, 77 removal 49
HDMI 4 HP Recovery Manager 76 spare part number 23, 49
product description 2 media 77 system information
USB 2.0 5 starting 77 locating 15
USB 3.0 4 supported discs 75 system recovery 76
power button board system 76 system restore point
removal 47 USB flash drive 77 creating 75
spare part number 23, 47 using HP Recovery media 75 system restore point, creating 74
power button, identifying 5 recovery media
power connector cable 24 creating 74 T
removal 59 creating using HP Recovery TouchPad
spare part number 59 Manager 75 buttons 10
power connector, identifying 4 recovery partition TouchPad zone, identifying 10
power cord removing 79 TouchScreen board
set requirements 82 removal 62
spare part number 26 spare part number 25, 62
power lights, identifying 5
86 Index
traveling with the computer 16
U
USB 2.0 port, identifying 5
USB 3.0 port, identifying 4
USB external DVDRW drive, spare
part number 26
USB port shield
removal 48
spare part number 48
USB/audio board
removal 45
spare part number 23, 45
V
vents, identifying 14
video, product description 1
volume buttons, identifying 6
W
webcam
identifying 7
webcam cable
spare part number 25
webcam light, identifying 7
webcam/microphone module
removal 65
Windows
system restore point 74, 75
Windows key, identifying 13
Windows tools
using 75
wireless certification label 16
wireless, product description 2
WLAN antenna
identifying 7
removal 66
WLAN label 16
WLAN module 16
removal 52
Index 87

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HP Pavilion x360 m3

(Intel model numbers used: m3u000

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................. 3

3 Illustrated parts catalog .............................................................................................................................. 15

4 Removal and replacement procedures preliminary requirements .................................................................... 27

6 Using Setup Utility (BIOS) ............................................................................................................................. 70

7 Using HP PC Hardware Diagnostics (UEFI) ...................................................................................................... 72

8 Backing up, restoring, and recovering ........................................................................................................... 74

10 Power cord set requirements ...................................................................................................................... 82

Product Name HP Pavilion x360 m3 Convertible PC (model numbers m3u000 m3u099)

Chipset Integrated solderedoncircuit (SoC)

Graphics Internal graphics: Intel HD Graphics 520

Supports HD decode, DX12, and HDMI

Memory module Support DDR42133 Dual Channel

Supports up to 16GB maximum onboard system memory

DDR42133 Dual Channel Support

16384 MB (8192 MB 2 pieces)

12288 MB (8192 MB + 4096 MB)

8192 MB (4096 MB 2 pieces)

6144 MB (2048 MB + 4096 MB)

Storage Supports M.2 SATA

Supports optional SATA 2.5in HDDs (7mm)

Single SSD configuration:

M.2 SATA DRAMless: 128 GB

Single HDD/SSHD configurations:

500 GB 5400rpm, 7mm SSHD with 8 GB NAND

500 GB 5400rpm, 7.2mm

Optical drive Supports external USB DVD +/ RW DL SuperMulti

B&O Play audio

Two builtin WLAN antennas (M.2 / PCIe)

Supports the following WLAN modules:

Realtek RTL8723BE 802.11b/g/n 11 WiFi + Bluetooth 4.0 Combo Adapter

Broadcom BCM4371 802.11 ac 22 WiFi + BT 4.1 Combo Adapter

Compatible with MiraCastcertified devices

Supports Intel WiDi

Ports Headphone/microphone combo jack

HDMI v 1.4 supporting up to 19201080 @ 60Hz

USB 3.0 ports

USB 2.0 port

Multitouch gestures enabled

Supports Windows 10 Modern Trackpad Gestures

Power requirements Supports a 3cell, 41WHr, LiIon battery

Security Trusted platform module (TPM) 2.0 (firmwarebased support)

Kensington Security Lock port (cable not included)

Operating system Preinstalled: Windows 10 Professional

Serviceability End user replaceable parts: AC adapter

2 Chapter 1 Product description

A list displays all the devices installed on the slate.

1. Hold the card labelside up, with connectors facing the

Press in on the card, and then remove it from the memory

Blinking white: The AC adapter is disconnected and the

Amber: The AC adapter is connected and the battery is

Off: The battery is not charging.

(5) Power connector Connects an AC adapter.

4 Chapter 2 External component identification

When the computer is on, press the button briefly to

When the computer is in the Sleep state, press the button

When the computer is in Hibernation, press the button

CAUTION: Pressing and holding down the power button

If the computer has stopped responding and shutdown

To learn more about your power settings, see your power

Type power in the taskbar search box, and then select

Rightclick the Start button, and then select Power