SCRIPT: Inkling Overview
Step Action on Screen
1 Static Shot of Inkling Library.
2 Briefly scroll up and down to
show list of modules.
3 Call out cog with red square.
Click on cog.
4 Youll see here that you have options for Sort Order
5 Click on Sort Order
Click on Date.
Click on Alphabetical.
6 Click View As
Click List.
Click Grid.
7 Click Cog.
8 Click on [PG] Sales & Soft
Skills: Handling Objections
9 Call out Table of Contents
with a red Square.
10 Call out introduction with
red square.
Call out chapters with red
square.
11 Click on Chapter 1: RET
ONLY: Handling Objections.
Call out 1 or two page titles
with a red square.
12 Call out 1 or 2 sections with
a red square.
13 Click on The Customers
Concerns page in the table
of contents.
14 Scroll to the bottom of The
Customers Concerns page,
call out Interpreting the
Objection with a red
square. Click it.
15 Call out The Customers
Concerns with a red
Narration
Welcome to the Inkling Overview Tutorial where you will
learn how to navigate through the modules in the new
Inkling platform.
Lets start with the library, which is what you will see
when you log in. In your library you will see all of the
Inkling modules that you have access to.
You are able to customize how your library looks by
clicking on the cog located in the top right of the screen.
and View As. If you click on each one it will show you
the drop down menu with your options.
Under Sort Order you can choose if you would like to
see the modules in the order of the date they were
added to your library, or in Alphabetical order.
The View As options allow you to see your library as a
list of the modules, or as a grid, which shows large
thumbnails with the module title underneath, giving you
more of a visual view of your library.
Click the cog again to close these options.
Click on a module to open it.
You are taken to the first page of the module, and can
see a table of contents with some navigation options to
the left.
In every module you will see an introduction that includes
overview
and learning objective sections. Underneath that you see the
chapters listed.
Clicking on a chapter will take you to the first page of that
chapter
and show a dropdown menu of the pages within that
chapter.
This will also show you the sections within each page.
To open a page, click it in the table of contents.
You can also navigate through pages by scrolling to the
bottom of
your current page and clicking on the name of the title of the
next
page.
Go back to the previous page by scrolling to the top of your
current
 square. Click it. page and clicking on the title of the previous page.
16 Go to Activity: Preview
Scenario page.
17 Call out Chapter number, At the top of each page, you will see a banner showing the
Page title, and Module title number
with a red square as I name of the chapter you are in, the title of that Chapter, and the
them. title of the module.
18 Scroll down to show flash As you go through each page, youll notice several widgets,
cards. which
are elements of the lesson that you are able to interact with.
19 Call out flash cards on this In some activities youll come across flash cards, which
page with red square. appear as
white, square cards with a picture or words on the front.
20 Click cards to flip them. Click the card to reveal the answer or prompt on the back.
Click them again to flip Click the
back. card again to flip it back.
21 Scroll down to show text In some activities you are asked to take notes or respond to
box. prompts in text boxes.
22 In text box type a generic Simply type your response and your notes will be saved right
note. in the
text box.
23 Scroll down to show Stop. As you are working through a module, you will come across
several STOP signs.
24 Call out Stop sign with a red These typically come after an activity. When you see a STOP
square. sign,
review your work and wait until your facilitator gives further
instructions, typically to initiate a discussion on the activity.
25 Go to next page Customers
Concerns.
26 Scroll down to annotated Annotated images are another widget that allows you to
image. Click icons to show interact
annotations. with the lesson. When you see these icons over an image,
click
them to reveal more information.
27 Scroll down to Slideshow. Slideshows let you click through the material by using the
Click left and right arrows of arrows
the slideshow. to the right and left.
28 Go to next page,
Interpreting the Objection.
29 Scroll to show/hides This is a show/hide. These often pose a question or a term
and are identified by the blue plus sign and circle symbol.
30 Click on first and second Click anywhere on the term to reveal more information. Click
show/hides. again
Click again to collapse them. to collapse it.
31 You will often find audio and video elements in lessons. Here
is an example of audio in the form of a call example.

32 Call out play bar with a red It appears as a play bar, typically underneath pictures
square. depicting the people in the call.
33 Click play button. Click the play button to begin the audio.
34 Scroll to show/hide of If you would like to read along with the call, there is a
transcript. Click to open. show/hide transcript of the call under the play bar. There
Click to collapse. may also be some additional notes about the call located
here.
35 Go to next page Knowledge
Check 1 of 2
36 Links to other pages in the module as well as to pages
outside the module, such as help.aol.com, can be a part of a
lesson.
37 Call out links with red You will see links as blue, bolded and underlined text that
square. will highlight as you hover over it.
38 Click a link. Click it to be taken to that page.
39 Navigate back to Knowledge
Check 1 of 2 using the table
of contents.

40 Scroll to the Knowledge This is a Knowledge Check, an assessment designed to

Check. evaluate your understanding of the lesson.
41 Click Get Started. Click Get Started to begin.
42 Select an answer. Select your answer, and click the arrow to go to the next
Click Next arrow. question.
43 Click Back arrow to go to You can also go back to a previous question by utilizing the
previous question and arrows, giving you the option to skip a question and come
change answer. back to it later, or change an answer.
44 Call out number of At the top of the Assessment widget, you will be able to see
answered questions with a how
red square. many questions you have answered.
45 Finish quiz. When you reach the end, click Submit and view your results.
Click Submit.
46 Go to Responding to an
Objection: 5 Steps
47 Call out speech bubble icon As you are reading, you will come across small speech
with a red square. bubble icons within the text.
48 Click glossary term. This marks a Glossary term that you can click to reveal a
dialogue box with more information.
49 Click term again. Click again to close.
50 Click glossary icon in You can view the glossary by clicking the speech bubble icon
sidebar. in the sidebar, where you can click each term to see more
Click on 1 or 2 terms to information.
show info.
51 Click on table of contents Toggle your view of the sidebar back to the table of contents
icon. using
the icons.
52 Highlight the Feel, Inquire, Inkling also gives you the option to highlight information by
Listen, Mirror, Advise clicking
sentence. and dragging over the portion of the text you want to
highlight, then selecting Highlight.
53 Click and drag over Feel, You can also add your own notes the same way. You may also
Inquire, Listen, Mirror, choose to add a note in the same fashion. Click and drag
Advise. over the
 text you would like to make a note of
54 Click Make a Note. Choose Make a Note
55 Type Remember FILMA in Type your note
the note box.
56 Save the note, exit the note. click save, and then click the X to exit out of your note.
57 Call out notepad symbol in Any portion of text that you have taken note of will
margin with red square. display the notepad symbol in the margin next to it.
Click the text to show my Just click on the text to reveal your note.
note.
58 Click on notepad icon. To see all of your notes and highlights in the module, click on
the notepad icon in the left panel.
59 Click Show. You can filter this search by clicking on Show, and choosing
Click Notes. Notes, Highlights, or All.
Click Highlights.
Click All.
60 Call out search bar with a Search the entire module for specific content by using the
red square. search
feature in the sidebar.
61 For example, lets say you reviewed this Sales and Soft
Skills:
Handling Objections Module and think One objection I hear
a lot is
that the customers AOL plan is too expensive. I remember
seeing
how to interpret that objection in this module but I forget.
How was
I supposed to respond to that again?
62 Click in the search bar, type Click in the search bar, type in the keywords, and Inkling will
too expensive. show search results of the instances of those keywords.
62 Click on the first result. Then click on the search result to be taken to that page.
Exit the search bar. Click the X in the search bar to exit search mode.
63 Call out library icon with a When you are done reviewing the module, remember to
red square. navigate back to your library using the book icon in the
Log out. top left so that you may log out.

64 Now youre ready to start learning in Inkling!