Beruflich Dokumente
Kultur Dokumente
Performs routine duties in cleaning and servicing of guest rooms and baths
under supervision of housekeeping supervisor. Room attendant promotes a
positive image of the property to guests and must be pleasant, honest,
friendly and should also able to address guest requests and problems.
2. Makes bed.
10. Deliver and retrieve items on loan to guests e.g. iron and ironing
boards
12. Perform rotation cleaning duties (e.g. steam clean carpets, spring
cleaning, super cleaning etc.) as required
15. Responsible for the cleanliness and maintance of his work area.
20. Resonsible for achiving and exeeding the guest satisfaction score.
PREREQUISITES:
Overview
Guest Relations
Guest Safety
The job description of a room attendant includes ensuring the safety and well
being of guests. The housekeeping staff is responsible for checking guest
occupancy and verifying that rooms have been vacated. After knocking on
the door and entering the room, room attendants must visually inspect each
room before they begin any cleaning or organizing. They report any
inconsistencies to the executive housekeeper, hotel manager or
housekeeping supervisor. Room attendants also initiate requests for
maintenance work.
Cleaning
To ensure they don't miss anything, the room attendant should begin
cleaning the room at the end furthest from the door. Housekeepers wipe
down every surface, including tables, dressers, televisions and headboards.
Products and tools provided by the hotel should be utilized for cleaning. The
room attendant then removes the sheets and pillowcases from the bed and
remakes the bed with clean linens, tightening the edges for a crisp
appearance. Vacuuming is typically performed after the bathroom has been
cleaned, just prior to leaving the room.
Bathrooms
Room attendants should always don gloves prior to cleaning the bathrooms
in hotel rooms. Wet towels are picked up off the floor and replaced with clean
towels. Counters are straightened and wiped and the mirror is cleaned.
Housekeepers work from top to bottom in the bathroom, usually starting with
the mirror, in order to be thorough and remain on schedule. Shower stalls,
bathtubs and toilets are cleaned and sanitized. Toiletries that have been used
should be replaced.
Administrative Duties
Other Duties
Physical Demands
Hotel room attendants need considerable physical strength for many of their
duties. The Tallman Hotel for example, notes that its attendants might be on
their feet for up to five hours and be required to push or pull loads of up to
75 pounds. The hotel also points out that attendants must be able to grasp,
bend and stoop. The Grande Rockies Resort lists performing very physical
labor in its job description and notes that attendants might have to move
heavy objects.
Maintain Guestrooms
Housekeeping attendants clean and stock guestrooms so that guests are
assured of a comfortable stay. They also supply clean towels.
Supplies
Sometimes housekeepers assist guests with special requests or supplies.
Housekeeping attendants may loan guests irons, sewing kits and other items
that will assist them. They also stock carts and closets with supplies.
Ensure Privacy
Sometimes housekeeping attendants monitor guests' needs for privacy.
Often hotels have cards guests can leave on their doors to alert cleaning
staff that they do not want to be interrupted.
Turndown Service
At some hotels, housekeeping staff is responsible for turning down bed linens
and providing mints or candy. In a resort hotel, a list of resort activities may
be provided as well.
Report Repairs
Housekeeping attendants alert appropriate hotel personnel about any
needed repairs or problems.
If you are physically fit and would like a practical job in hospitality, this could
be for you.
Hotel room attendants make sure that hotel rooms are clean, tidy and
inviting for guests.
In this job you would need to pay close attention to details. You would need
to work alone and in a team. You would also need to be honest and reliable.
There aren't any specific entry requirements to get into this job. You may be
able to train for this job through an Apprenticeship scheme.
Work activities
In a small hotel you would work under the direction of the housekeeper or
housekeeping manager. In larger hotels you would report to the floor
housekeeper or assistant housekeeper. In the very smallest establishments
you may be supervised by the hotel owner or manager, who may also do
some of the work themselves.
You would usually work shifts, including early starts, as well as some
weekends and bank holidays. Part-time, seasonal and temporary work is
common.
Your employer would usually provide a uniform.
Income
Hotel room attendants can earn from 11,500 to around 15,000 a year.
Many are paid an hourly rate, ranging from the National Minimum Wage to
around 7 an hour.
Entry requirements
You do not need any formal qualifications to become a hotel room attendant.
Your employers will be more interested in your personal qualities and will
expect you to be hardworking, honest and a reliable time-keeper. It may also
be useful if you have relevant experience like cleaning.