Beruflich Dokumente
Kultur Dokumente
Communication Model
Cultural behavior is the end product of collected wisdom, filtered and passed down
through hundreds of generations as shared core beliefs, values assumptions, notions
and persistent action patterns. In other words, culture is a collective programming of the
mind, that distinguishes the members of one human group from another. Richard Lewis
The behavior we accept as normal is actually formed from learned and inherited beliefs
based on our religious upbringing, ethnic, generational, class, and gender programming,
as well as the educational socialization and the professional ethics we have been taught
and accepted.
All of these aspects, that we take for granted in our society, form the framework within
which we think, look at life, and perform in the workplace. But they are actually very
subjective norms, that are based on the culture we have spent the most time growing up
within. When we travel or move to other countries we cannot assume that our
assumptions are known or accepted as the norm there.
Signing a contract means one thing to the North American mindset, but like the truth,
depending on the culture, it can have many interpretations.
In Italy, it is assumed that a signed contract is negotiable. Italians call the Americans
insistence on abiding by a signed contract, naive and idealistic.
To Italians, its just being realistic to bend the rules to get around some laws or
regulations if they dont work in your favor. Its the only intelligent course of action.
Those who have the means, take full advantage of this cultural norm. And their courts
support this view, with an elaborate system, that allows for arrangements to be made,
when needed.
To an American, seeing it from the American cultural norm, this would likely be viewed
as a corruption of justice.
You may want to get this book, especially if you do any business overseas. It is a real
eye-opener. It will save you no end of trouble, in getting a handle on the mindset of the
culture(s) you visit, before you arrive.
Most of the countries in the world fall somewhere along the continuum between the
points on this triangle, which Lewis calls Linear-Active, Multi-Active and Reactive.
The countries located at the points most strongly represent those cultural patterns.
For example, the most Linear-Active countries are Germany, Switzerland and
Luxembourg, with the US and UK on either side.
The US leans slightly toward the multi-active pattern because of the presence of a large
Spanish speaking population in America.
The UK leans toward a reactive pattern because of the large Asian presence.
Canada is located right in the middle between Linear-Active and Reactive because in
Canada, youll find a large Linear-Active population and a large population with Reactive
Communication Patterns.
Source: http://bestcareermatch.com/cross-cultural-communication