Darlene M.

Anderson
dmanderson1166@yahoo.com 819 E. Winnebago St  Appleton, WI 54911 (920) 595-0389

Objective
I am seeking a contributing and continuing professional role utilizing my knowledge and skills in
Coaching, Customer Service and Sales for the benefit of clients, company and community.

Summary
Proven excellence in Coaching, Customer Service and Sales.

Awards, Skills & Knowledge

• Exceptional Customer Service, Satisfaction & Relations - Awarded for 12 times over a 3 year period.
• Outstanding Coaching provided to clients/students at Thrivent over a 9 month assignment.
• Highly Successful in Owning, Troubleshooting & Solution Seeking, personally and for organization
• Excellent Verbal and Written Communication Skills
• Computer Proficient including: MS Word ~ Excel ~ PowerPoint ~ QuickBooks ~ Outlook
MS Publisher ~ Access ~ Email ~ Lotus Notes ~ Internet

Personal Attributes
* Conscientious * Polite * Efficient * Professional * Warm & Empathetic *
* Positive * Active * Resourceful * Follows Through *

Professional Experience
Housing Partnership of the Fox Cities, Appleton, WI, 2009-2010
• Administrative Assistant
o Originally a volunteer in the office and on the work crew.
o Asked to fill in as an hourly office employee for the assistant while on medical leave.
o Upgraded forms being used to Add Branding and better meet needs.
o Designed signs for notices, recycling/trash bins & to Welcome and direct visitors for meetings.
o Developed Meeting Room scheduling system in Outlook.

Kelly Temporary Services, Appleton, Wisconsin Branch, 2007-2009

• Corporate Call Center Associate, Thrivent Financial Corporate, Appleton, WI 2008-2009
o Consistently a top performer of member referrals.
o Answer and direct incoming calls from Members, the Public and Financial Associates
o Assist Members through the sign in and sign on process of the Thrivent website via phone
• Investment Advisor Representative (IAR) Initiative Program Administrator,
Thrivent Financial Corporate, Appleton, WI 2007-2008
o Analyzed and Merged program objectives with needs of Corporate, Vendors, and Clients.
 Clarified Program Objective: To recruit company Field Representatives into program and
coach through financial licensing studies qualifying them to ultimately advance to IARs .
o Organized, Coordinated, Administered and Maintained program from its inception.
o Researched and Created Resources/Reference Materials for clients/students & the Regional Field
Offices (RFOs) around the country.
 Darlene M. Anderson
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o Enjoyed Coaching, Motivating and Encouraging hard working Field Representatives to add
industry studies/exams to their schedules. (Delivered timely little pushes and encouragements.)

North Ridge Transport LLC/North Ridge Clearing LLC, Neenah, Wisconsin, 2004-2007
• Office Manager
o Created and Improved internal/external documents contents and designs
o Designed advertisements
o Self Taught programs such as QuickBooks and Microsoft Publisher
• Crew Member Hurricane Katrina Clean-Up, Gulf Port, MS 10/2005-12/2005

Calendar Club

SBC Communications, Appleton, Wisconsin, 2001-2004

• Sales and Service Representative
• Chosen to serve as an Escalated Call Specialist
• Awarded repeatedly for Customer Service
• Consistently Earned performance bonuses

Tel Mark Sales Inc., Appleton, Wisconsin 2000-2001

• Direct Telephone Sales Associate promoted from
• Retail Telephone Sales Associate

Integrity Mutual Insurance Company, Appleton, Wisconsin 1995-2000

• Worker’s Compensation Claims Adjuster Trainee promoted from
• Work Comp Claims Technician promoted from
• Multi-Line Claims Assistant

Pekin Insurance Company, Appleton, Wisconsin 1991-1995

• Claims Secretary promoted from
• Receptionist

Education & Training Community Involvement

Associate of Arts Habitat for Humanity – building crew volunteer
University of Wisconsin Center-Fox Valley Housing Partnership of the Fox Cities
Associate In Claims (AIC) -office and work crew volunteer
Insurance Institute of America Hurricane Katrina Clean Up – crew member