Activation Process for all requests on SMS

BSNL
Customer BSNL SMSC NXL CVPS NXL CG CP
IN/Billing

Customer Request Request Fwd

for Service To CVPS including
all Pull based services
Yes One time requests
If Pull
Service Menu Ex: CRI, Jokes, etc
Service Based
Menu
Subscriptions
Customer Selected Confirmation to CVPS about
Service for Activation 1st Confirmation delivery of one time VAS
from Customer
Activation 1st Confirmation
from Customer
Activation
Request for 2nd
Confirmation for
2nd Confirmation Activation
Request for Activation

Customer Replied
with confirmation Customer Replied
with confirmation
Debit Service
Amount
Debit SUCCESS

Service Provision
Message will be Request to CP
sent to customer Request Accepted
Message To educate service
Sent Successfully will be activated soon Content delivered
Successfully
Message Successful
Sent Successfully Service
Provision message

SMPP

Pre-requisites

All short codes(Except IVR) serving VAS should be routed to Netxcell CVPS cum CG.(Ex: 58888, etc)
All Keywords of every short code needs to be shared to Netxcell. (Ex: CRI, Joke)

Confidential
 Activation Process on USSD

BSNL
Customer BSNL STP NXL CVPS NXL CG CP
IN/Billing

Customer Request
Request Fwd
for Service
To CP

Service Menu
Service
Menu

Customer Selected 1st Confirmation

Service for Activation from Customer
Activation

Send request to CG for taking

second confirmation

Request for 2nd

Confirmation for
2nd Confirmation Activation
Request for Activation

Customer Replied
with confirmation Customer Replied
with confirmation
Debit Service
Amount

Debit SUCCESS

Service Provision
Message will be Request to CP
sent to customer Request Accepted
Message To educate service
Sent Successfully will be activated soon Content delivered
Successfully
Message Successful
Sent Successfully Service
Provision message

SIGTRAN

SMPP

Confidential
 Activation Process on IVR
(First consent on CP IVR, Second consent on Netxcell CG)

BSNL
Customer CP IVR NXL CVPS NXL CG CP
IN/Billing

Customer Request
for Service List

Service
Menu

Customer Selected
Service for Activation
Call FWD to
Netxcell IVR

Request for 2nd

Confirmation for
2nd Confirmation Activation
Request for Activation

Customer Replied
with confirmation Customer Replied
with confirmation
Debit Service
Amount

Debit SUCCESS
Service Provision
Message will be Request to CP
sent to customer Request Accepted
Message To educate service
Sent Successfully will be activated soon Content delivered
Successfully
Message Successful
Sent Successfully Service
Provision message

ISUP(SS7)

SMPP to SMSC

Confidential
 Activation Process on OBD
(First Consent on CP OBD, Second Consent on Netxcell CG)

BSNL
Customer CP OBD BSNL MSC NXL CVPS NXL CG CP
IN/Billing

OBD call

1st
Confirmation
Call FWD to
Netxcell IVR

OBD Call
Request for 2nd
Confirmation for
Play 2nd Confirmation
Activation
Request for Activation

Customer Replied
with confirmation Customer Replied
with confirmation
Debit Service
Amount

Debit SUCCESS
Service Provision
Message will be Request to CP
sent to customer Request Accepted
Message To educate service
Sent Successfully will be activated soon Content delivered
Successfully
Message Successful
Sent Successfully Service
Provision message

ISUP(SS7)

SMPP to SMSC

Confidential
 Activation Process on WEB / WAP

BSNL WEB/WAP BSNL

Customer NXL CVPS NXL CG
Portal IN/Billing

Customer Request
for Service on WEB/WAP

Service Menu

Customer Selected
Service for Activation
Request Redirect
To CVPS
Request Redirect
To CG
SMS OTP number to Customer

Entered OTP number on

NXL WEB/WAP Page Debit Service
Amount

Debit SUCCESS
Redirect to BSNL Redirect to CVPS
WEB/WAP Portal

Message will be sent to customer

To educate service will be activated soon

Content Delivered
Confirm
Content Delivery

Successful Service Provision message

Confidential
 Deactivation Process on SMS

Customer BSNL SMSC NXL CVPS CP

Customer Request
for Service Request Fwd
To CVPS

Service Active
Menu
Service Active
Menu

Customer Selected
Service for Deactivation Confirmation
from Customer
for Deactivation
Service De-provision
Request

Request Accepted

Message will be sent to customer

To educate service will be deactivated soon
Service de-provision
Successfully

Successful Service De-Provision message

SMPP

Confidential
 Deactivation Process on USSD

Customer BSNL STP NXL CVPS CP

Customer Request
for Service Request Fwd
To CVPS

Service Active
Menu
Service
Active Menu

Customer Selected
Service for Deactivation
Confirmation
from Customer for
Deactivation

Service De-provision
Request

Request Accepted

Message will be sent to customer

To educate service will be deactivated soon
Service de-provision
Successfully

Successful Service De-Provision message

SIGTRAN

SMPP

Confidential
 De Activation Process CC IVR
(Netxcell will share Active DB to CC IVR on regular intervals)

Customer NXL CG CP

Customer dials CC IVR CC IVR

Service De-provisioning
Request to CP

Request Accepted

Message will be sent to customer

To educate service will deactiaved soon
Service De-provisioned
Successfully

Successful Service De-Provision Message

SMPP to SMSC

De-provisioning Request Accepted

On Customer Care IVR
And sent to Netxcell CG over HTTP

Confidential
 Deactivation Process on WEB / WAP

CP/BSNL
Customer WAP/WEB NXL CVPS CP
Portal

Customer Request
for Service on WEB/WAP
Request Redirect
to CVPS WEB/WAP

SMS OTP number to Customer

Entered OTP number on

NXL WEB/WAP page

Active Services Menu

Customer Selected
Service for Deactivation
Service De-provision
Request

Request Accepted

Message will be sent to customer

To educate service will be deactivated soon
Service de-provision
Successfully

Successful Service De-Provision message

SMPP

Confidential
 Renewal Process for all Subscription requests

BSNL
Customer BSNL SMSC NXL CVPS NXL CG CP
IN/Billing

Initiate Renewal
Consent

Request for renewal

Confirmation Confirmation
Request for Renewal

Customer Replied
with confirmation Customer Replied
with confirmation
Debit Service
Amount
Debit SUCCESS

Service Renewal
Message will be Request to CP
sent to customer
To educate service Request Accepted
Message
Sent Successfully will be
Renewed soon

Successful Content delivered

Service Successfully
Message
Sent Successfully renewal message

SMPP

Confidential