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Hotel receptionist Conversations You are going to listen to five conversations between a hotel receptionist

Hotel receptionist

Conversations

You are going to listen to five conversations between a hotel receptionist and five unhappy hotel guests.

1 Listen to the conversations and choose the correct answers.

Conversation 1

1 Why is the man upset?

A There is a mistake with his bill.

B His bill is more expensive than he expected.

2 Why does he think he should pay only half?

A He only ate half of his meal.

B He only received half of the food he ordered.

Conversation 2

3 Why does the woman phone the hotel?

A She has lost her mobile phone.

B She can’t find her way back to the hotel.

4 Why will it be difficult for Sandi to help her?

A The woman can’t describe where she is.

B The woman can’t find her phone.

Conversation 3

5 Why is the man angry?

A Sandi can’t find his reservation.

B His golf tournament has been cancelled.

6 What mistake did the man make?

A He forgot to make the reservation.

B He came to the wrong hotel.

Conversation 4

7 Why is the woman angry?

A She saw a ghost.

B She didn’t see a ghost.

8 What is Sandi’s explanation?

A The ghost is on holiday.

B There is no ghost.

Conversation 5

9

Why does the man phone the reception desk?

A The rain is coming into his room.

B The rain is making a noise on the window.

10

What does Sandi offer to do?

A She offers to find the man another room.

B She doesn’t offer to do anything.

LISTENING 8

B1+
B1+
room. B She doesn’t offer to do anything. LISTENING 8 B1+ 2 Listen again. Complete the

2 Listen again. Complete the sentences with words from the box.

bill

checking out

client

conference

credit card

directions

guest

reservation

room service

refund

Conversation 1

1 The man’s total

comes to £324.15.

2 The man ordered a pizza and a drink from

.

Conversation 2

3 The woman says she is a

4 Sandi offers to give the woman

Conversation 3

5

6

Conversation 4

7

at the hotel.

.

Sandi can’t find the man’s

The man gave a

The woman is

on the computer.

number to reserve the room.

of the hotel.

8 The woman is not happy, and she wants a

Conversation 5

.

9

The man is in the hotel

room.

10

He is meeting a very important

.

Skills Boost B1+ LISTENING 8 © Richmond 2014 Photocopiable