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F ELICIA S.

B ROOKS
136 JODECO STATION TERRACE, STOCKBRIDGE, GA 30281|404.444.0599|MSBROOKS@BELL SOUTH.NET

Senior Human Resources Business Partner

D E V E L O P I NG C O R P O R AT E O RG A N I Z AT I O N S ,
Human Capital Management
S H A P I NG B U S I N E S S C U LT U R E S , A N D Complex Change Management
E N H A NC I NG E M P L OY E E E NG A G E M E N T Project Management
System Integration
Senior Human Resources Business Partner, who has contributed
Performance Management
to the success of Fortune 500 companies with developing and
Compliance and Compensation
implementing effective HR strategies and programs resulting in
standardization and growth. Extensive strategic and tactical Payroll and Human Resource Systems
experience in all phases of Human Capital Management. Proven Benefits Administration
track record of building strong and trusted business Employee Relations
relationships across organizational lines and delivering a depth Talent Management
of experience in employee development, training, employee Process Improvement
relations, HR operations, compliance, mentoring and coaching.
Dedicated to inspiring organizations to achieve the highest
possible results. Expert working knowledge of multiple
HCM Solutions inclusive of ADP, Ceridian and Ultimate
Software.

PROFESSIONAL ACHIEVEMENTS AND EXPERTISE

PAYTECH, INC | ATLANTA, GA 2012 - PRESENT


Senior, HCM Project Manager
Coordinate and perform lifecycle of assigned implementation projects in compliance with Ultimate
Softwares implementation methodology (i.e. Business Analysis, Summary of Business Rule
Requirements, System Configuration, Data Mapping, Parallel Testing, Live Processing and Support
Transition)
Assist in documenting and streamlining project management processes.
Maintain an understanding of Ultimate Software products and business.
Successfully lead customer services projects within stated budgets and timelines
Employ a combination of product knowledge, human resources knowledge and project management skills
to form and leverage strong client relationships.
Effectively liaise with senior management and key stakeholders regarding project deliverables, project
status, identification of issues, burn rate and trend analysis.
Facilitate recurring status meetings, field inquiries and professionally address and mitigate issues that
arise from the business, partners and vendors.
Anticipate issues and act proactively to alleviate and address potential risks and issues.
Act as mentor and trusted advisor for Ultimate Software clients by helping them maximize the value of
their solutions.

ULTIMATE SOFTWARE | Atlanta, GA


Workplace Implementation Consultant 2011 2012
Guided clients through the software implementation process, including project planning, workflow
validation, system design and configuration, training, go-live, and system optimization.
Demonstrated strong business acumen and the ability to meet and exceed client expectations.
FELICIA S. BROOKS Phone: 404.444.0599 Page 2

Effectively project managed assignments that involved numerous internal and external stakeholders while
ensuring attainment of utmost client satisfaction.
Displayed ability to quickly grasp and understand technical specifications, problems and concepts.
Provided outstanding attention to detail combined with an ability to see the big picture.

ACS TRANSPORT SOLUTIONS |Norcross, GA


Senior Human Resources Manager 2006 2010
Implemented strategic short and long term HR initiatives, in partnership with the senior HR and leadership
teams to drive business results.
Consulted with and advised management on a variety of HR and business related issues on both strategic
and tactical levels.
Contributed to the broader business strategy by helping executive leaders identify, prioritize, and build
organizational capabilities; as well as behaviors, structures, and processes.
Partnered with the business on organizational design, workforce planning, succession planning, and skills
assessment and development.
Built and maintained effective working relationships with management and employees to provide advice and
counsel to both on employee-related and organizational matters, serving as an employee advocate and as a
coach to employees and leaders.
Executed Human Resource initiatives such as training, employee relations, talent management and
employee engagement.
Provided authentic coaching to employees, managers and executives.
Lead Continuous Improvement initiative for the organization.
Lead human resource compliance and ensured standardization and consistency of human resources
practices and policies.
Nurtured a positive working environment.

MOVAZ NETWORKS INC |Norcross, GA


Human Resources Manager 2003 2006
Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
Supported current and future business needs through the development, engagement, motivation and
preservation of human capital.
Served as advisor to management on all employee relations issues and acted as an employee champion and
change agent.
Identified and developed recruiting strategies to attract competent individuals, reduce hiring cost and
turnover.
Analyzed and recommended benefit changes to stay current with issues and trends.
Ensured employee benefits questions are answered and issues are resolved quickly.
Designed and implemented competitive total rewards strategies and practices.
Maintained Human Resource Information System records and prepared ad hoc HR related reports.

INTERLAND, INC Payroll Manager, 2000 2003

KAISER PERMANENTE HEALTHCARE Payroll Manager, 1997 2000

THE KROGER COMPANY Payroll Supervisor, 1984 1996


FELICIA S. BROOKS Phone: 404.444.0599 Page 3

EDUCATION

Bachelor of Arts in Theology, North Carolina College of Theology, Wilmington, NC, 2007
Certified Lean Six Sigma Green Belt, Global Business Process Solutions, Atlanta, GA, 2009

PROFESSIONAL AFFILIATIONS

Society of Human Resources Development (SHRM)


American Payroll Association (APA)

LEAN SIX SIGMA AND ADDITIONAL ACCOMPLISHMENTS

Improved Management Training Program by instituting Lean Six Sigma techniques to standardize
training process throughout the division.
Developed Training Programs for Upper Management and Employees on all Levels to strengthen their
career development.