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CMT 651

(QUALITY CONTROL AND ASSURANCE)


ASSIGNMENT PAST YEAR JUNE 2015

NAME : ABDUL ARIF FAHIMI BIN ABDUL ALIM (2013372493)


MOHD ARIFF NURAIZAT BIN ALI (2013121959)
AFIQ ZUFAR BIN MADZUKI (2014129923)
SITI RAUDHAH BT ABDUL MANAP (2014476712)
NORHAMIZAERA BT JAHARI (2014868106)
DATE OF SUBMIT : 05 APRIL 2017
GROUP : AS2545 6D
NAME OF LECTURER : DR. WAN NAZIHAH WAN IBRAHIM
PAST YEAR QUESTION JUNE 2015
QUESTION 1:
a) Demings 14 points for management is a framework for implementing
quality improvement. State any four points.
I. Create a constancy of purpose focused on the improvement
of products and services
II. Adopt a new philosophy that recognizes we are in a different
economic era
III. Do not relay on mass inspection to control quality
IV. Do not around business to suppliers on the basis of price
alone, but also consider quality

Reference: Introduction to statistical quality control (page 18)

b) Elaborate the reasons of a company to compete for the MBNQA


The MBNQA is on award given to companies for their performance
excellence based on fire categories which are manufacturing,
service, small business, health care, and education. Many
companies use the MBNQA as a reason for self-assessment. The
criteria in the MBNQA are directed to results. By competing for
MBNQA, the competing company can increase their overall
company performance.
Reference: Introduction to statistical quality control (page 26)

c) Name the service system that regularly use in UiTM. List four critical-to-
quality (CTQ) that are important in utilizing the service.
The service system is iLearn. The CTQ are:
1. Speed of service
2. Consistent service
3. An easy to use process
4. Knowledgeable staff

Reference: Introduction to statistical quality control (page 59)

d) Define quality cost. Provide three examples for any one type of the quality
coat.
Quality cost is to prevent, detect and remove defects from
products.
Quality costs are those categories of costs that are associated
with producing, identifying, avoiding, or repairing products that
do not meet requirements. It is emerged as a financial control tool
for management and as an aid in identifying opportunities for
reducing quality costs. These financial controls involve a
comparison of actual and budgeted costs, along with analysis and
action on the differences between actual and budget.
Types of quality cost:
I. Prevention cost: examples are quality planning and
engineering, new products view and product/process design.
II. Internal failure cost: examples are scrap, rework and retest.

Reference:

Introduction to statistical quality control (page 36 and 37)

Costs of quality or quality costs


(www.accountingformanagement.org/costs-of-quality-or-quality-
costs/)

QUESTION 2

a) Summarize the importance of tollgates in DMAIC process.


Tollgates are where the project is reviewed to ensure that it is on
traffic and evaluate whether the project can be completed on
time. Tollgates also present an opporunity to provide guidance
regarding the use of specific tools and other information about the
problem.
Reference: Introduction to statistical quality control (page 46)
b) An important part of a project is to identify the Key Process Input Variable
(KPIV) and Key Process Output Variables (KPOV). Suppose you are in charge
of a burger outlet; elaborate the KPIV and KPOV for the bussiness. Relate
those variable to possible customer critical-to-quality (CTQ).
KPIV and KPOV are completely defined and measured during
the measure step.
KPIV is a process input that provides a significant impact on
the output variation of a KPOV. KPOV is the factor that result
as output from a process or some objects such as part,
assemblies or entire system.
KPOV is determined by the KPIV, if the KPIV is held constant,
then it would yield a predictable and consistent output.
Deciding what and how much data to collect are important
tasks, there must be sufficient data to allow for through a
analysis and understanding of current process performance
with respect to the key metrics.
Data may be collected by examining historical records, but
this may not always be satisfactory, as the history may be
incomplete, the methods of record keeping may have
changed over time, and, in many cases, the desired
information never may have been retained.
The data that are collected are used as the basis for
determining the current state or baseline performance of
the process. Additionally, the capability of the measurement
system should be evaluated.

Relation with the Critical-to-quality (CTQ) includings speed of


service, easy to process product, reasonable price for one
single of burger, pleasnt the environmnet to the customers,
pleasant appearance snd product is tasty and manageble staff
to run the business.

Reference:

Introduction to statistical quality control (page 50 and 51)

Technopedia (www.technopedia.com/definition/30844/key-
process-input-variable-kpiv)