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JANUARY 2015 | www.tmforum.org registering on TM Forums website
ANALYTICS
QUICK INSIGHTS
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Report author:
John Williamson
Independent researcher and writer
john.williamson20@btopenworld.com
Editors:
Dawn Bushaus
dbushaus@tmforum.org
Lisa Hughes
lhughes@tmforum.org
Report Design:
thePAGEDESIGN
Page 7 Section 2
Smart ideas for using geographic information
Published by:
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ISBN: 978-1-939303-70-7 Conclusions and recommendations
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Executive summary
According to the International Telecommunication Use of geographic information systems (GIS)
Union (ITU), in 2014 Planet Earth boasted can potentially reveal correlations, patterns,
more than 1.14 billion fixed-line telephone trends, opportunities and risks that may not be
subscriptions, nearly 7 billion mobile phones so apparent when the same data is presented
in service and around 3 billion Internet users. in databases, spreadsheets and files. As such,
With connectivity between people and GIS can enhance customer service and help
machines widely established, the focus now management make swifter and better informed
is on extending that connectivity to machines, business decisions.
sensors, devices and processes through In Section 1 of this report we take a look
the Internet of Things (IoT), and location at the developing IoT, with special focus on
technology plays a key role in this. the role geospatial technology plays. Section
Cisco Systems, which prefers the term 2 covers some important GIS applications
Internet of Everything (IoE) to IoT, calculates in communications, health services, energy
that IoE-based solutions could deliver $19 provisioning and city services, including an
trillion of economic value worldwide over assessment of which new services and
the next decade. However, before anything applications might result from a closer nexus
like that level of return can be achieved, between geoanaytics and the IoT.
the designers, builders and users of the IoT Section 3 examines some of the main
need to find solutions to a number of difficult obstacles to achieving a completely
challenges. These range from avoiding data cooperative IoT, focusing on how to deal
overload to striking a balance between with the vast amounts of data generated,
individual privacy and the use of big data security and privacy concerns, interoperability
analytics, and the creation of appropriate challenges and regulatory concerns. Finally
standards, tools and best practices. in Section 4, we offer some conclusions and
Location technology is crucial to the success recommendations.
of IoT. Augmenting the enormous volume of All feedback is most welcome you can
IoT data with interactive geospatial location contact Annie Turner, Senior Director, Content,
and mapping can significantly improve via aturner@tmforum.org.
understanding of the data.
Section 1
$19 TRILLION OF ECONOMIC VALUE BY 2022 Sources: Cisco Systems, Gartner and International Data Corp.
new capabilities, richer experiences, and the third focuses on integrating value fabrics
unprecedented economic opportunity for of industrial supply chains. But all three
businesses, individuals and countries. scenarios require the knowledge of location,
Many groups look at M2M as the plumbing he says.
for IoT, with M2M supporting very specific
applications linking devices such as vehicles or On location
appliances over local and wide area networks. According to many estimates, about 80
IoT moves beyond that to include consumer- percent of the data generated in the IoT has
focused applications and the integration of all a geospatial component and that location
the data collected from devices, applications data is quite valuable. Two years ago, Google
and people. If successfully managed, the published a report from economic advisory
integration and analysis of this big data firm Oxera estimating that revenue from
could boost operational efficiencies, improve global geospatial services was already at
customer experience and levels of satisfaction, $150 billion to $270 billion per year. For
and enable new services and business context, Oxera noted that its findings
opportunities. suggested that location services were a larger
The connected world is evolving at an market than video games and produced around
unprecedented pace, impacting definitions one-third of the annual revenue generated by
of markets, sectors and components, says the airline industry.
Craig Bachman, Senior Director, Open Digital For its part, Gartner sees a geospatial
Program, TM Forum. When IoT began, it was component as intrinsic to the definition of IoT.
seen as the next step of M2M. Once devices The group defines it as the network of physical
could talk to other devices, we had to figure objects, accessed through the Internet, that
out how to monetize that. The Internet of contain embedded technology to sense or
Me (consumer-focused applications) and the interact with their internal states or the external
industrial Internet of Things (for example, smart environment: These billions of objects can be
shipping and smart agriculture) developed, connected, know their location or status, and
and now IoT includes both. These are some communicate with another object, system or a
common language issues that need to be person.
addressed so that we can all be sure were In addition, as Bachmann notes, many of the
talking about the same thing. new services envisaged by IoT evangelists will
Bachman sees three main groups advancing require the participation of multiple cooperating
IoT: technologists, consumer market analysts parties. These partnerships have, by definition,
and individuals with a focus on logistics. a lot of moving parts and it will be necessary
The first group concentrates on gathering to use geospatial technology to discover their
and processing M2M data. The second is location and manage their relationships to
more interested in the relationships between each other. We will explore this more in the
consumers and devices and applications, while following sections.
Section 2
n improved ability to monitor the impact of the Viden, Vice President of Product Management,
environment on health and well-being; and BaseN, a provider of data monitoring and
n development of comprehensive ambient- control services. In these situations, GIS can
assisted living systems for the elderly. highlight the locations of damage to power
lines, redirect repair crews around hazardous
Energy efficiency areas en route to the damaged infrastructure,
Likewise, there are numerous utility and and proactively take pre-emptive protective
smart-grid geoanalytics applications. In normal measures based on knowledge of the
day-to-day operations such applications can whereabouts of older, more vulnerable grid
include the optimized placement of smart-grid infrastructure components, he explains.
components, enriched insight into smart meter Potential smart energy applications for GIS
performance, and improved data management and geoanalytics include:
and billing.
GIS technology can support demand n increased use of smart meters for
response programs that use time-based tariff operational efficiencies and savings; fault
incentives to lower energy consumption at location; categorization and repair; fault
peak times, and balance supply and demand. A warning and outage prediction; pricing and
geographic view of consumption by domestic marketing innovation; and richer dialogue
and industrial users can be provided, as can an with customers;
overview of where power is being generated. n ubiquitous mapping of energy consumption
This is becoming a complex management in designated areas to assist in future
requirement for utility companies with the planning;
variability of renewable energy generation and n smart water management with networked
the growing contribution of micro-generated sensors continuously monitoring pipelines,
power from consumers. In this case, GIS also treatment and pumping stations, water
enables significant efficiency in the utilities sources and drainage facilities;
mobile workforces. n improved lifecycle management of
GIS technology comes into its own when assets; and
utilities experience catastrophic weather n participation in connected and automated
events or other natural disasters, notes Anders home markets.
The key to making the most of the value fabric is that all
parties are able to collaborate and deliver effectively.
Section 3
n The Open Digital Ecosystem workstream, which develops common best practices,
standards and tools that enable an open ecosystem where new services can be delivered
quickly, easily and securely using a wide range of business models and partners. Specific
areas of focus include REST-based management APIs (addressing scalable and reusable
APIs for digital services and IoT applications), the DSRA (addressing a standard reference
architecture blueprint for digital services and IoT applications), and B2B2X partnering
(addressing best practices for partnerships via toolsets and guidebooks for digital services
and IoT applications).
n Industry verticals and connected world applications, which consist of vertical initiatives
that focus on key industry applications, including smart energy, smart cities and digital
health. Additionally, cross-industry applications establish a common language and blueprint
for scalable, secure and successful ecosystems of connected things. Key best practices
for this theme are being established in the areas of IoT, business models, partnerships,
security and privacy, standards, innovation management and data analytics.
In addition to including APIs, the DSRA and B2B2X partnering, the Digital Services Toolkit
includes a Business API Guide, which provides target use cases and templates to address the
requirements of different vertical markets and application areas. The release includes Applied
Frameworx for Smart Energy, which provides utilities with examples of using Frameworx best
practices, blueprints, models, APIs and integration, to create a scalable set of digital services
to address priority use cases, and Applied Frameworx for IoT, which provides business
canvas templates that support vertical industry user stories.
For more information about the Open Digital Program or the Digital Services Toolkit, please
contact Craig Bachmann via cbachmann@tmforum.org.
One important addition in the smart of the divide between the healthcare and
energy Catalyst at Digital Disruption was communications sectors, with particular focus
the managed use case. We were able to on interoperability. A more detailed article
show scripts, integrated screens and portals, about the IoT Catalysts is available on Inform.
and a demonstration regarding fast disaster
recovery with smart meters. It enabled the Other standards
quick detection and identification of which Important contributions to IoT standardization
stuff needs to be repaired, replaced or have also been made by the geospatial
reconfigured, says Viden, who leads the community. Among the standouts are the
Forums work with utilities. We can already Open Geospatial Consortiums (OGC) Sensor
identify the weak spots, even when things Web Enablement (SWE) standards and its
are running fine, but can also be aware, for RESTful API.
example, that equipment is sited next to a gas The SWE standards now being widely
station and hence there is a fire risk. This will implemented around the world enable
add a lot of value for all parties. developers to make all types of networked
Another Digital Disruption Catalyst project, sensors, transducers and sensor data
Smart city: Empowering governments to build, repositories discoverable, accessible and
examined the specific needs of a city and useable via the Internet or other networks.
identified which standardized processes from Follow-on work includes the SensorThings
Frameworx could be used to create smart city API, which is a developing OGC standard
solutions. Brazils first smart city, Aguas de for providing an open and unified way
Sao Pedro, acted as the test environment. It to interconnect IoT devices, data, and
took an holistic approach, combining digital applications over the Internet.
health, smart energy and transportation. The The IoT RESTful API is designed to
demonstration showcased the early stages of significantly simplify and accelerate the
this real-life project and some early mapping development of IoT applications, with
to Frameworx, part of a wider project to developers able to connect to various IoT
explore how IoT should relate to Frameworx. devices and create innovative applications
Digital health: Curing the complexity, without worrying about the daunting
demonstrated at Nice in 2014, took best heterogeneous protocols of the different
practices from the communications industry in IoT devices.
areas such as service activation, deployment
and assurance, and applied them to digital Regulatory constraints
health service management. The converged One additional potential roadblock for IoT
view across the partners was enabled by a is regulation. In August 2014 technology
toolkit based on Frameworx to accelerate research and consulting firm Machina
integration of these sectors. Research released a study showing that
In San Jose, the project was taken regulatory issues related to, for example,
forward as eHealth: Bridging the divide, roaming, data sovereignty and privacy,
demonstrating use cases for the application numbering, and spectrum allocation have the
of TM Forum concepts in this important field, potential to hold up adoption.
extending past work to enable the bridging The issue of permanent roaming is one of
the primary sticking points. Unlike normal commercial developments, says Matt
cellular bilateral roaming deals between Hatton, Director, Machina Research. To date
operators, in which roamers usually come this hasnt caused a lot of problems, but it
for a short period and then go, certain IoT/ wont be long until there is something of a
M2M applications require permanent on- crunch.
network roaming on foreign networks. This To deal with IoT roaming issues, some
has implications for network capacity and network operators are forming alliances
revenue, and in some cases regulators are focused specifically on machine-to-machine
acting to restrict permanent roaming. Brazil, (M2M) traffic. For a more detailed look at
for example, has taken steps to limit it, and these alliances and other issues related to IoT
other regulators are likely to impose similar roaming, see our Quick Insights report, Data
restrictions. roaming: Regulation, LTE and the need for
As with all new technologies, IoT innovation, which is available for everyone to
regulation lags behind technical and download for free.
Section 4
TM
FRAMEWORX
AND HOW CAN IT HELP YOU?
Adopted by 91 percent of the worlds largest a company thinks and operates, including embracing
service providers, TM Forums Frameworx suite agile methodologies, forging strong partnerships
of standards-based tools and best practices internally, truly understanding the needs of the
continues to be the most widely used blueprint for customer, opening up to partners, and much more.
effective, efficient business operations. TM Forum Frameworx 14 delivers critical tools, best
members can now download and use all the tools, practices and a common taxonomy essential to
best practices, standards, APIs and interfaces successful digital transformation, and showcases
found in the current release, Frameworx 14, with a how the Forum is uniting our members to
new version released in December 2014. collaborate on common challenges and raising
That evolution will include significant their collective chances of success.
enhancements including digital transformation Key features of Frameworx 14 include NFV
with network functions virtualization (NFV), open specifications and user stories; REST APIs; new
digital ecosystem around partnering and APIs, big data analytics case studies; innovative new
and additions to customer centricity from privacy scoring techniques; and a new approach
omnichannel to more use cases for customer to managing customer engagement with an
experience and data analytics. You can find integrated maturity model, lifecycle model and
details of Frameworx 14.5 at www.tmforum.org/ metrics, among others.
Frameworx14.5. Frameworx 14 centers around the crucial issues
As proof points on the success of Frameworx, facing service providers of all kinds in an open
this latest edition of TM Forums Case Study digital economy.
Handbook features nine, diverse service providers These are reflected in TM Forums three
success stories highlighting how they harnessed Strategic Programs:
the potential of Frameworx to successfully
address a range of business transformation issues. n Agile Business and IT focuses on improving
See www.tmforum.org/casestudies operational agility while reducing cost and risk;
A total of 82 products, solutions and n Open Digital is designed to drive new digital
implementations, from 34 unique companies services revenue growth;
(both service providers and suppliers) have had n Customer Engagement targets better market
their products, solutions and implementations share retention and greater growth.
certified as conformant to Frameworx through
TM Forums Conformance Certification program. Constant evolution
In fact, 72 percent of service providers certified in Frameworx was created by TM Forums members
TM Forums Frameworx adoption survey mandate and is constantly evolving to meet their changing
Frameworx in many or all specifications, and 75 business needs. Members, including every type of
percent claim that whether or not a product or service provider, software suppliers, integrators,
solution is conformant has an important influence universities and enterprises, establish project
on their buying decision. priorities and lead collaborative project groups to
implement the work and create updates to the
Collaboration is key standards and best practices.
Transforming to be a successful digital business While Frameworx major releases are published
demands more than simply embracing new every six months, some features of Frameworx 14
technology; it requires a fundamental change in how (released in June 2014) were developed in short-
The number is impressive! Twenty-six to check the fridge to see if you need to save gas not circling. Similarly, Smart
billion connected devices will exist by replace the milk after work? Appliances could make brownouts a
2020, according to Gartner. In a connected world, you wouldnt blight of the past by controlling millions
Considering the falling cost of have to worry. of high-consumption devices during peak
processors, connecting anythingand Your smartphone knows where you demand.
everythingseems possible. So why work and even where your meetings are. The possibilities are limitless.
should we embrace a connected world? It can check the weather and monitor Companies are building these systems
How does that add value to our lives and traffic. Now imagine it lived in an even now. But they will need more than
businesses? Smarter World. In this world, your mass-produced devices and a world
Well, each device acts as a sensor, phone notifies you of an accident on the covered in sensors. A whole ecosystem
collecting data about its environment. freeway and advises leaving 15 minutes of connectivityfrom digital and physical
When connected, a device can transmit early. As you leave, it suggests a coat infrastructure to appswill need to
any data we choose to other devices. and umbrella, based on a pending storm. exist. Network operators will need
Properly contextualized, this creates a As you back out of the driveway, your sophisticated software solutions, spatial
rich, unlimited trove of information. Smart House notices you left, thanks to analytics, and prescriptive modeling
A big part of proper context is location. geofencing, or a virtual perimeter. It also tools. If that happens, youll witness
Imagine your devices can talk to each knows you forgot to turn off the lights, the first true integration of the physical,
other by accessing a single network, set the alarm, and lock the doorand digital, and analytical worlds.
the same way you access a network it doesnt sense anyone else is in the Parts of this ecosystem exist. But
using a single device now. With a living, house. So it does these things for you. there are challenges to going the whole
breathing, communicating network, By afternoon, your last meeting has nine yards. The cost of producing
vehicles, homes, cities and people been canceled. So you leave work early. devices needs to fall to the point of
transform into Smart Vehicles, Smart Your Smart Home gets tipped off that being incidental during design and
Homes; Smart Cities and, frankly, youve left your workplace geofence. It manufacturing stages, for instance.
Smarter People. checks the fridge and pings your phone And homes already equipped with
The Internet of Things (IoT)that to remind you to get the milk. Your sensorson doors, windows, and
far-off, yet foreseeable future when phone guides you to the nearest store. countless appliancesneed to connect
devices, data, and humans are always Upon leaving the stores geofence, with a network. Cars built today are even
connectedwill deliver an unparalleled your home senses youre getting close. further along, with over 100 sensors
opportunity for spatial analysis. So it flips on the lights and resets the built into each, working in concert with
Unfortunately, current analytical methods thermostat (see illustration 1). internal digital networks and software
are largely manual and relatively And these are just the very basic ways applications. Cars are designed to deliver
cumbersome. Each day, for instance, the connected world improves your life. peak performance or else notify you of
you prepare to leave for work. Before Imagine a whole Smart City. There, a problems. Vehicles are ahead of homes,
leaving, you embrace a litany of chores. transit stop could tell you when the next yet they face the same challenge: the
Check the weather and traffic. Adjust the bus or train is coming in real time, not need for a greater network.
thermostat. Flip the lights. Set the alarm. just based on the daily schedule. If you Networks capable of supporting the
Lock the door. Maybe you take your dog drive, your Smart Car could direct you to IoT must collect and deliver data from
Fido for a walk. But did you remember the nearest open parking spot, so you billions of devices regardless of their