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NEWS ANALYSIS
Smruti Koppikar
Published Apr 14, 2015.
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Sanjay Raut must know what fallacy is. He demonstrated its useon Sundaywhile
writing in Saamna, the Marathi daily of the Shiv Sena, the political party that he
represents in the Rajya Sabha. In his weekly columnRok-Thok, Raut propagated the
idea that Muslims must be stripped of their voting rights in order to end vote-bank
politics. Whats more, he even called upon Muslims to take the initiative in this
regard.
Raut told some journalists later that he felt awfully sorry writing all this but likened
the harsh, provocative, unconstitutional and illegal suggestion in the column to a
surgery [which is] often needed to restore ones health. Irrespective of what his
emotions were while writing, what shines through is that Raut a Member of
Parliament, and executive editor of a paper by which lakhs of Shiv Sainiks and Sena
sympathisers are swayed used logic in his argument in a way that primary school
students would not.
To paraphrase Raut: Muslims have been used as a vote-bank for years both by parties
who claim to represent the community and by secularists; petty politics has
manipulated their voting power; if their numerical strength continues to be misused
by political parties, they will not be on the path of development and they will have no
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future;
Hometherefore,
Video they must be
The Latest Thedisenfranchised.
Reel The Field Magazine Pulse In Pictures Bookshop
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The fallacy in the argument is stark. Its like saying the main water pipeline to an area
must be cut because the water supply there is contaminated. The solution is to treat
the water to de-contaminate it, not to cut the pipeline. But a logical nuanced argument
is hardly the strong suit in the Sena leaders repertoire.
Rich irony
Nor does he comprehend the meaning of irony. Why else would Raut, who has
displayed ferocious allegiance to a party whose core political philosophy is to
represent the Maharashtrian, a geographical-linguistic community, rail against a
religious community being used as a political tool by rival parties? By Rauts reading,
Maharashtrian vote-bank politics is perfectly acceptable, Muslim vote-bank politics is
not.
The Shiv Sena has practised vote-bank politics since 1967, a year after it was formed,
when it fought its first election. In 2015, Rauts rant pointed to the All India Majlis-e-
Ittehadul Muslimeen, the Hyderabad-based party seeking to represent Muslims,
which put up a candidate in Saturday's by-election to the Maharashtra assembly in
Bandra (East). Its where the Thackerays live. Its also an area long considered the Shiv
Senas citadel.
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The MIMs
Home Owaisi
Video brothers,
The Latest Asaduddin
The Reel and
The FieldAkbaruddin,
Magazine represent
Pulse a particularly
In Pictures Bookshop
vicious brand
Trending ofSections
Muslim vote-bank politics but have tasted moderate success in a
series of local and state elections in Maharashtra in the last few years. Their
candidate in the by-election to the prestigious seat meant that the party was throwing
a direct challenge at the Shiv Sena. It was enough for the barely-concealed
viciousness in the Sena, which turned Muslims into the despicable rivals in the late
1980s and '90s, to be put out on display.
Routine insults
Muslims are the people the Sena's founder and cartoonist, the late Bal Thackeray,
routinely insulted with a derogatory local term for circumcised people, blamed for
many ills in the state and nation, and snubbed for having built housing communities
that were mini-Pakistans in Mumbai and elsewhere. Thackeray was the original
Hindu Hriday Samrat the Emperor of Hindu hearts long before the fan-boys of
Prime Minister Narendra Modi anointed him with the title.
The fact that the Thackerays personal physician for many years was a Muslim was
often touted as testimony that he held no personal animosity towards the community.
Wrong logic, again. In speech after speech in the late '80s, Thackeray heaped so much
scorn on the community that it became the trademark of his public addresses. The
distinction between patriotic/nationalist Muslims and anti-nationalist Muslims
was yet to be made.
While campaigning for Ramesh Prabhoo in the 1987 Maharashtra assembly election,
Thackeray so vividly invoked the Hindu identity and criticised Muslims that a case
was filed against him for violating provisions of the Representation of the People Act.
This resulted in Thackeray being convicted of corrupt electoral practices and
punished by having his voting rights susended.
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On December
Home 11, 1995,
Video the Supreme
The Latest The Reel Court advised
The Field the President
Magazine Pulse Into debar Thackeray
Pictures Bookshop
fromTrending
contesting
or voting
Sections in elections for a period of six years. President KR
Narayanan, however, referred the matter to the Election Commission. A two-member
bench of the commission conveyed its opinion to the President on September 22,
1998. On July 17, 1999, the President finally decided to debar Thackeray, but with
retrospective effect from the date of the Supreme Court order, December 11, 1995.
Therefore, Thackerays disfranchisement lasted only till December 10, 2001.
For those two-and-half years, Thackerays name had been deleted from the voters list
in Bandra (East). What were his statements that got him disenfranchised? Here are a
few (from the court documents):
*We win an election with such votes he said, likening Muslims to snakes and
asked Who are these [expletive deleted]?...They should bear in mind that this
country is of Hindus, the same shall remain of Hindus. November 29, 1987
*Whatever masjids are thereif one starts digging the same, one will find Hindu
templesA person by the name of Prabhoo who is contesting the election in the name
of religion [should be] sent [to the Assembly]. December 9, 1987
*It will do if we do not get a vote from any MuslimIf anybody from them is present
at this place he should think for himself. I am not in need of their votes. But I want
your votesYou must send only Dr. Ramesh Prabhoo of the Shiv Sena, otherwise
RELATED
Hindus will be finished[and] it will not take much for Hindustan to be green [i.e.
Islamised]. December 10, 1987
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Violent history
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As justice proves elusive, Kashmiris draw solace from recording brutalities they have suffered
A few years later,, during the 1992-'93 riots in Mumbai, Shiv Sena leaders offered the
excuse that the spate of violence in January 1993 was a spontaneous response to the
TRENDING
killing of four mathadi workers [porters who carried loads on their heads] and
burning of six Hindus in the northern Jogeshwari neighbourhood. But that contention
was refuted by the government-appointed Srikrishna Commission, which produced
an official inquiry report into the violence.
That1.they were criminals was underplayed by Hindus and that they were Muslims
was all that mattered, and a cry went up that the Muslims were bent upon a second
round of riots, the Commission observed, placing these horrific incidents in the
context of communally provocative propaganda in those weeks. It further noted that
such propaganda, reinforced by local rumours that attacks by Muslims using
sophisticated arms were imminent, turned some irresponsible and hot-headed
The age of trolls: What the BJP's new spokesperson signifies for Indian politics
Hindu elements violent.
Statements and acts of Sena leaders and Thackeray's writings and directives kept
building up communal tension, the Commission stated.
2.
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The Shiv Sena will continue to oppose the anti-national Muslims who do not respect
the country's laws and create problems for people, Uddhav Thackeray told his own
paper, Saamna. Like my father Bal Thackeray used to say, those Muslims who
3.
consider India their motherland, respect the laws of this country, don't ignite riots and
live amicably, we have nothing against them as far as the others, they have no right
to live in India, he explained.
Such talk and demands are not new. They happened in the context of the MIMs
cynical exploitation of the Muslim identity. But they gained a seriousness and threat
value in a landscape replete with what the political scientist Shiv Vishwanathan
recently called the politics of anxiety and identity.
Raut generously tapped into that politics. His political opponents have called for his
Rajya Sabha membership to be revoked and criminal proceedings started against
4.
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him.Home
The Aam Aadmi
Video Party has
The Latest The called
Reel forField
The Shiv Sena itselfPulse
Magazine to be de-recognised.
In Pictures Raut
Bookshop
had earlier
Trending suggested
Sections deleting
socialism and secularism from the Constitution.
This time, it was disenfranchisement of a community. Any ideas what his next anti-
Constitutional suggestion will be?
We welcome your
A Punjab comments
farmer at letters@scroll.in.
is now owner of a train after winning land compensation case against
Railways
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Yogi Adityanath is BJP's CM-designate for Uttar Pradesh, will take oath tomorrow
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Except this isnt a regular room in a bank, and this isnt your normal service
executive.
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The room
Home is an immersive
Video The Latest virtual
The Reel world that PNB
The Field MetLife
Magazine customers
Pulse can Bookshop
In Pictures enter
through a VR
Trending headset. The lady is a virtual customer service avatar named Khushi.
Sections
The interface known as conVRse, has been developed by PNB MetLife and is one of
the first Virtual Reality based customer service platforms for financial services in the
world.
Virtual reality (VR) is on the cusp of becoming the next significant digital interface.
Googles Oculus Rift, Samsung Gear, and PlayStation VR are already major players in a
market burgeoning with possibilities. VR allows for a truly immersive experience
where users can be exposed to different environments. Gaming was one of the first
industries to see its vast potential as gamers were transported to new, life like worlds
which they could interact with. Today, VR has applications across diverse industries.
In healthcare, for example, it is being used by psychiatrists to treat patients with
phobias by exposing them to their fears in the virtual environment. It is even being
used by NASA to train astronauts.
Goldman Sachs pegs it at an estimated $80 billion industry by 2025 with applications
in multiple industries. For PNB MetLife, the aim was to revolutionize customer
service by transporting its customers to another world. The idea for conVRse was
originated by the team from PNB MetLife during the MetLife Asia Mobile Challenge.
The team eventually won the Challenge for their virtual reality based customer
engagement project. They further collaborated with LumenLab, MetLifes Singapore-
based innovation center, to develop and enhance the proposition and launched the
conVRse platform in India in December 2016.
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Home Video The Latest The Reel The Field Magazine Pulse In Pictures Bookshop
Any Trending
customer
visiting a PNB MetLife branch that is VR enabled will be able to try on
Sections
the VR headset and experience this. On wearing the headset, the customer is
transported to a virtual environment and can talk to the virtual avatar Khushi and
interact with various elements in the room. A screen in front of the customer shows
them the various policy related services that Khushi offers. Khushi (operated and
voiced by a remote customer service executive) can capture images of documents
through the phone camera for KYC, verify personal information and even change
policy details in real time. The environment also includes virtual panels providing
information about PNB MetLife and its products. Just looking at a part of the panel
can enlarge it to provide more information.
Creating this platform involved two major aspects: the content and the design. To
determine the kind of queries Khushi could solve, the conVRse team sat with every
department in the company to understand the most common complaints and service
requests from consumers. At every step of development, the product was tested with
consumers and feedback was integrated.
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The second
Home aspect The
Video wasLatest
to create the virtual
The Reel avatar
The Field and the
Magazine environment.
Pulse In Pictures The team
Bookshop
spentTrending
almost a month
Sections at
Imaginate, a VR and AR start up based in Hyderabad to
design Khushi. They began by designing the nose and painstakingly went through
thousands of shapes for every different part of the face till they arrived at a
satisfactory one for Khushi. After this was done, they used Intel RealSense, a face
mapping technology, to mimic the facial movements of real people, so that Khushis
expressions would be as lifelike as possible. The room in which Khushi sits also
evolved to include realistic and interactive elements.
The feedback from customers has been overwhelmingly positive. From the 900 or so
customers who have experienced conVRse at branches, 95% of them have rated the
experience highly. Customers are intrigued by the experience of the virtual
environment and spend an average of 8 minutes exploring its various functions. The
top requests Khushi services are nominee changes, address or phone number changes
and retrieving fund information.
While only 15 special branches in India currently have the service, there are plans to
scale up. PNB MetLife is also exploring setting up conVRse zones at ATMs. They
eventually intend to equip their sales team with VR devices to educate customers
about their products. Abhishek Rathi, Head Marketing, Digital and Analytics says that
the final aim of the project is To simplify insurance, simplify learning and help the
customer get the right information about insurance.
If youd
HomelikeVideo
to interact with Khushi,
The Latest The Reel you
The can
Field see the experience
Magazine Pulse zones
In for conVRse
Pictures Bookshop
here.Trending
To know more about
Sections Khushi and conVRse, watch the video below.
This article was produced by the Scroll marketing team on behalf of PNB MetLife and
not by the Scroll editorial team.
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FEMINISM IS FUN
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Trinidad and Tobagos
REUTERS/Andrea De Silva
Yesterday 10:00 pm
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Trinidad and Tobagos Carnival, which recently ended its 2017 rendition, is an event
as contradictory as it is extraordinary.
Given this syncretism, its perhaps unsurprising that, over the past 200 years, Carnival
has been not just two days of normal order turned upside down but also an annual
expression of female political resistance.
Because playing bikini mas has come to replace traditional costumes portraying other
periods, places and cultures (as well as some fantastical imagined characters), some
fear that Trinidad and Tobagos historic tradition is dying. New, imported masquerade
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artistry....
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