Product line

Travel Center are strategic partners for our clients, we provide adequate solutions for each phase of their projects and processes
continuously improving them.
Our solutions, oriented to the achievement of organizational objectives and the satisfaction of the end users, are supported in three
fundamental pillars that allow to capitalize the obtained results for each one of the raised projects:

Human capital

In a contact center, Human Capital is the main axis, which, having the appropriate profile and contracting scheme, is adapted to the
needs of each project, guaranteeing the highest level of customer satisfaction. Travel Center has a qualified and reliable team thanks
to the extensive experience we have in the field of telemarketing.

In this perspective, Travel Center is committed to the professional development of our employees, which is why we work under a
constant system of training and feedback, as well as a Career Plan that allows our work team to improve professionally, translating
said improvement in Performance and better skills, which translates into better results.

Information technology

Because we are aware of the importance of security in information management, stability and continuity of the operation, in
addition to the optimization of processes and resources as a fundamental part of continuous improvement and excellent service, in
Travel Center we have a Wide variety of IT solutions that allows us to provide a "tailored service" without the need for an expensive
investment for our business partners.
Processes
We provide solutions ranging from the reception service, call center customer service,sales, trainning, recording and
monitoring of calls, quality analysis and evaluation, daily report management, technical support and collection, to meet the
needs of our customers.
We integrate performance management that meets the requirements applicable to our clients' projects. With the above, we
guarantee to work under structured and internationally recognized processes, as well as continuous improvement in all areas
of the organization. We use control and monitoring strategies that guarantee the quality of our service.

Benefits

The synergetic organizational structure that distinguishes us enables the company to achieve a high degree of performance
of all the members in their respective areas.
Our structure is divided into separate areas of support and operations, always working under a system of communication
and mutual commitment, where the main objective is total customer satisfaction.

Technology

Operations
Training

Project Satisfied
Manager Customer
Recruitment Quality

Traffic and
Statistics
 SOLUTIONS ACCORDING TO YOUR COMPANY

1.- Customer Service

General Information: Branches, FAQs through IVR, work schedules, services, products and promotions. Current Account
Information: Account statement, balances, amounts of credits, last checks cashed, notice of stolen or void checks, emergency
telephone, etc.
Card Information: Account statement, date of payment, amount of debt, benefits and accrued points, exclusive offers and
additional cards.
Service of Claims: Problems with the service, product exchange, maintenance or renovation of financial products. Tracking
through workflow.
Technical Support: Immediate attention support and call transfers to internal attachments.

2.- Sales and Telemarketing Campaigns

Telephone Sales: Programming visits by executives, allowing pre-sale or teleshopping of products such as insurance,
investments, factoring, leasing, automotive and mortgage loans.
Marketing campaigns: Customer acquisition, launch of products and services, data update, satisfaction surveys, registration
to the repetitive customer program, invitations and confirmations to events.
We value and target the loyalty of our customers.

3.- Collection Management

Preventive Collection: Remind your client of the next pay date for your invoice, through an agent-assisted or automatic call with
IVR, using predictive dialer.
Notice of Collection: Notify client of the expiration of their invoice. Personalized attention, mixed collection by customer profile
(with agents and IVR).
Debt Collection: Recovery of balances owed, allows us to get the client to commit to paying his/her debt in a timeframe suitable
to the company.

4.- Support

Technical Support: Remote solutions for technical equipment such as PC and Internet, among others, for administrative
personnel and branches.

Web Navigation Support: Assistance in Internet applications, such as; Online purchases, obtaining of card, registration to frequent
client program, accumulated points exchanges, changes of plan, obtaining a line of credit, simulation of mortgage credits,
investments, stock brokers, factoring, leasing and insurance.
We also offer
- training plan
- customer loyalty
- polls
- updating databases
- after-sales service
POINT COM

1.- Customer service

General Information: Products, services, promotions, dispatch of products and payment of products online. Claims
Care: Product exchange, maintenance services, solutions associated with the dispatch of products, surcharge solutions,
among others. Tracking through workflow.

2.- Sales Campaigns and Telemarketing

Telephone Sales: Confirmation of orders and reception of dispatches.

Marketing Campaigns: Launch of products and services, event invitations, data updates, satisfaction surveys, registration to
frequent client club.

3.- Help Desk

Help Desk Web Browsing: To assist users online, we help you obtain information about products and services, give
you support for data entry and transactions online.
We offer support for web browsing and the execution of online transactions.

Eight reasons to prefer Travel Center:

1. Quality Service
2. Efficiency
3. Adaptation to Variable Demands
4. Permanent Technology Innovation
5. Reliability
6. Management Reports
7. Increase in Sales Revenue
8. Experience

What are the advantages of outsourcing Call Center services?

1. Outsoursing of Call Center services transforms fixed expenses into variable expenses.
2. Greater efficiency in the administration of human resources by outsourcing part of them and lowering costs.
3. Release of capital immobilized in technology and infrastructure for Call Center.
4. Access to a specialized service with permanent technological innovation.
5. Flexible and dynamic availability of human and technological resources, which allows customer service solutions,
and a satisfied customer "24 hours a day, 365 days a year".