1> knowledge,skills and ............ are most imp.

to understand the role of a consultant as

per the model

a> aptitude
b> attitude
c>intellignce

2>when it is needed to deliver an unpleasent news ons should do it .........

3>sometimes it becomes imperative to educate the clinet on the process of ibm & this
role is known as ........ in consulting spectrum

Process counsoler

4> a very essential abbrivation in consulting, we must remember is ......... which is the
basic of any consulting behaviour

A.R.T

5> one of the most innovative modes for making a virtual presentaion or a meeting
could be ..........

second life & elluminate

6> Restating of the things said by client is called ..........

paraphrasing

7> which helps to set effective goals?

8> .......... use courtesy words like Please,

OFten

9> subject line should be ..........

curt & specific

10> make an effort to attend a teleconferance call on a ..........

workstation phone

11> .......... is one of the factor resp. for determining the correct mode of communication

Purpose

12> for better articulation of our thoughts while presenting to a client, we can consider
wsing a recommended model of presentaion called ..........
 4 MATT

13> when needed to derive an unpleasent news, one should do it ..........

Up fropnt

14> what we have to say, when presenting,well usually have a much greater effect in
our audience than how we say it.

True/False

15> which of the following is IBM confidential info?

all the above

16> you should have specific objectives while delivering a presentaion and stick to
them.

True

17> which of the following is the 1st step in the structured problem solving approach?

identify the problem

18> Relationship[ with our clients is secondary when it comes to deliverables?

False

19> To bring about a better understanding in a conversation whith team members.

20> what is primary objective of talking owershipat work?

perform

21> all but one of the followiung are behaviours to be avoided when holding a meeting
except

arguments

22> brainstroming helps you

gather information

23> we should .......... make eye contact while conversing

always
24> the first and most important step to be considered in a meeting is

Planning

Questions from previous batch :

25> When conversing with others,

I try to equalize my participation in the conversation.

26> When I first meet someone,

I introduce myself with a smile and offer a handshake.

27> I usually,

"warm-up" new conversations with small talk.

28> I usually,
A. Make an effort to remember and use peoples' names.

29> I .......... use courtesy words and phrases - "Please," "Thank you," "Youre
welcome," "I'm sorry."

Frequently

30> I tend to

Smile at appropriate times while conversing.

31> I .......... make eye contact while conversing.

Always

32> While conversing,

I nod my head at appropriate times.

C. I nod my head constantly.

33> While conversing,

I stand two- to three-feet away from the person.

34> I often,

Sit while talking to a person who is sitting.

35> To end a conversation,

I wrap up with a closing statement.

36> If a co-worker has put on weight

I say nothing about it.

37> When I'm listening to the speaker

I often lean slightly forward and face my body toward the speaker.

38> When I cross my leg

I cross my leg facing the speaker.

39> While listening,

I listen for meaning and ask questions.

40> When someone talks about an unfortunate or sad experience

I try to relate to the person's feelings and show sensitivity to his or her misfortune.

41> When I discuss a topic

I tend to talk about and focus on positive (good) aspects.

42> When I have a negative opinion or comment

I lead in with a positive comment first.

43> When I receive unfavorable feedback

I note where I need to improve.

44> When I give a person negative feedback,

I talk with the person alone in a private place.

45> When I disagree with a person,

I listen first, ask questions for clarification, then disagree non-judgmentally.

46> When I'm in a group,

I tend to smile and use humor at appropriate times.