How IT and Back office outsourcing can

help reduce operational cost

Zenith Software Inc

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Agenda

The Travel Industry Today

Challenges
Is outsourcing the answer
What to outsource
Outsourcing Model
Before you outsource
How Zenith can add value

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Travel Facts
The industry is here to stay and grow

Travel and Tourism is estimated at US$1.3 trillion in the

United States alone.
The Travel and Tourism industry is one of the country's
largest employers with 7.3 million direct travel-
generated jobs
Approximately 2.6 million hotels rooms are sold
everyday in the United States
Americans took over 1.6 billion leisure trips in 2005

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Convergence in The Travel Industry
The shrinking and integrating market place

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Challenges facing the industry
Survive and Succeed

Brick and Mortar??? or Emerging Technology???

Increase in inventory costs is forcing companies to cut
operational costs
The battle for Customer Loyalty
Innovation in customer experience
Listen to the Voice Of the Customer
Faster response time with 24X7 access

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Why is Outsourcing the answer?
The world is Flat

Technology and communication has shrunk the world

Focus on core business activity
Faster response time to the customer
Reduce operational costs
Effective resource utilization
Multi-lingual market place

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Outsourcing Direct Benefit
Cost saving is the KEY!!!

Description IT Cost per hour BPO Cost per hour

The hourly cost of an USD 55.00 USD 20.00

employee in USA is

The hourly cost of an USD 21.00 USD 10.00

Indian graduate
working offshore

Saving per employee USD 24.00 USD 10.00

per hour

Indirect benefits like.

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Outsourcing Indirect Benefits
Value add at no extra costs

24X7 operating capacity

Flexible staffing
Business process improvements
Ease of technology up-gradation
Remote maintenance, enhancement, monitoring and
support
Better monitoring improves productivity and efficiency

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What to outsource?
IT & BPO Processes

IT Back Office
E-commerce solutions 24X7 Help desks
Custom Application Reservation / Amendment /
Development Cancellation
Legacy Application Inbound / outbound call
Migration centres
System Integration Content Management
Application support Data Management
Technology Up-grade Reconciliation
Continuous Enhancement Rewards program
Query / email handling
Rate / Fare loading

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The outsourcing model
Engagement Framework

Transition Operation Steady

Pre start up Management Management State

Understand Client Map Clients Pilot implemented SLAs defined and

Business existing processes and monitored accepted
Review Client Identify training, Process mapped and Operations
Environment Infrastructure & fine tuned as stabilized and
resource needs required improved
Evaluate offshore Knowledge Quality and Multiple tasks
Viability transfer to productivity norms assigned to the
offshore team defined team
Identify short term Document risk, Team structure, roles Project team
and long term contingency and and responsibilities geared for flexi
goals operating plan defined staffing

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Before you outsource
The Devil is in the Detail

Partner Selection
Relationship Model

Process & Transition

Technology Delivery
& Scalability

a successful outsourcing relationship

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How Zenith can add value?
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US$100m group company
ISO 9001:2000 process
Diversified into Hardware
Products, Software
Products, Software
Development and BPO
Services
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Industry Knowledge
combined with Technology
expertise
Time tested processes and
methodologies
End-to-End solutions and
Services
Multi-cultural Dimension
Global delivery approach
Zeniths Hotel Booking Framework

Enables hotels to have an online presence

Enables B2C and B2B hotel reservation process
Consists of three main modules
Hotel information system

Mid office application

Online reservation system
Can be integrated with any existing mid office application
The complete application can be customized to your requirement
Standard and customizable report formats
The framework is .NET based making it scalable, reliable and robust

Live demo at stall #13

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The Zenith Advantage
Small enough to know U large enough to serve U

Strong Execution &

Implementation Capability
High Quality
Varied Experience,
Standards
Proven Track Record

Financial Strength, Flexible Business &

Stability & Experience Zenith Software Limited Delivery Model

Robust Processes Strong Technical &

& Service Delivery Industry Knowledge

Significant
Cost Saving

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 Question and
Answer Time

Visit stall #13 for a

live demo of
The Hotel Booking Framework

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