Ridi Ferdiana

Version 1.0.1
Company IS Failure Costs
AT&T CRM $100 M
Ford Purchasing System $400 M
HP ERP $160 M
Mc Donalds Purchasing System $100 M
NIKE SCM System $100 M
Poor Quality
Information Poor Quality
Systems Business
Information
Assuming that Enterprise is single system
Management creates performance
measures and reward systems that
compromise quality for speed and cost-
reduction
Not to go to find and fix the Root Causes of
the broken processes
Management focuses on the needs of the
investors over the needs of the end-
Customers
Falling into the techno-trap of believing
their job was to put in place the
information technology infrastructure
Caught up in the ever-accelerating
technology "innovation" spiral, they were
not able to reason through what is the
purpose
That application "solutions" sic. "systems" is
their product
Never ignore potential waste

Inspect and Correct" model of data

profiling and data "cleansing

Total Information Quality Management by

designing quality and error-proofing into
the processes.
Addresses a holistic approach to managing
Information Quality and that is based on
proven Quality Management Systems
(QMS).
E.g. Deming, Juran, Crosby, Imai (Kaizen),
the Baldrige Criteria, and Six Sigma.
to provide a means for organizations, whether in the
private or public sector, whether large or small, to
accomplish their missions efficiently and effectively to
delight their Customers by eliminating process failure,
recovery from failure, Information Scrap and Rework or
waste of resources caused by poor quality information
Assessment: Measure Information Quality
capability and information processes to identify
process capability (degree of defects)

Betterment: Continually improve processes

Culture Transformation: Transform the culture of

the Enterprise to value "Information Customers"
and empower "Information Producers,"
Quality of "Information Product Specification" data (data
definition, valid values, business rule specifications, information
model correctness, and database design stability, flexibility, and
reuse)

Quality of Information Content (accurate and complete)

Quality of Information Presentation (relevant, objective,

intuitive)

Quality Culture transformation to sustain Business Performance

Excellence through Information Excellence as a result of
Continuous Information Process Improvement
Data Name: Represents an attribute or characteristic about a real-world object or event
the enterprise needs to know.

Data Definition: A clear definition of the characteristic of the real-world object or event

Valid Value Set: The complete set of discrete values for the attribute

Data Value Format: The structure of the value, such as NNN-NN-NNNN for a U.S. Social
Security number

Business Rules: Clear and correct specification of rules that govern integrity of the valid
values

Derived Data Calculation Formula: The correct algorithm or formula used to calculate a
fact of derived data

Information Model: Represents the objects and events and the attributes or facts
that the enterprise needs to know in order to be successful and accomplish its mission.
Data Content Quality is equivalent to the
Quality of Raw Materials in manufacturing.
Defects in the content cause defects in the
Information Presented to Knowledge
Workers or in applications that use the
defects in their calculations or processing,
causing them to fail
relevant information must be accessible,
available, and presented in a timely,
intuitive, and un-biased way, enabling
Knowledge Workers to understand the
significance in the Information, so they can
take the right action or make the right
decision.
IQ is quality of data in databases
IQ is "data cleansing."
IQ is data profiling or data measurement
IQ is "fitness for use" or "fitness for
purpose."
The Quality of Information is needed to
build system and maintenace the business
TIQM is about quality of people. "A
company able to build quality into its
people is already halfway toward
producing Quality [Information] Products
TIQM is Quality System that values the
information Customer in term
presentation, content, and data