NOMENCLATURE

SYMBOL DESCRIPTION

AC Alternating Current

ACSI American Customer Satisfaction Index

Ah Ampere-hour

ANOVA Analysis of Variance

BDT Bangladeshi Taka

CNG Compressed Natural Gas

CSI Customer Satisfaction Index

EMR Electric Motorized Rickshaw

HCSI Heterogeneous Customer Satisfaction Index

MW Megawatt

NCSB Norwegian Customer Satisfaction Barometer

NMPT Non-Motorized Public Transport

PI Profitability Index

PIR Profit Investment Ratio

RII Relative Importance Index

SCSB Swedish Customer Satisfaction Barometer

SP Stated Preferences

SPSS Statistical Package for Social Sciences

SQI Service Quality Index

V Voltage