TQM 1.

I INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESFONDENCE EDUCATION CEI{TRE, TRICHIRAPALLI.62O
POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGE'IiENT (PGTQil)
Illain Examination - APRIL 2010
OO7

FIRSTSXESTER
SUBJECTGODE: TQM1.1
STATISTICAL QUALITY CONTROL
Time: 3 Hours Max. Marks : 100
I SECTION -A
_ .Answer anv FIVE euestions (S x 5 = 2E)
1. What are the benefits of SQC?
2. Distinguish Quality Assufance and Quality control
3. Explain the types of enor in sampling
4. State the objectives of X an R chart
5. Explain CUSUM chart
6. Define process capability
7. \ /hat are the advantages of sampling plans compared to I00o/o inspection?
8. \ /hat is sequential sampling?
SECTION _ B
I Answer All Questions (5 x i5 = 75)
9. a) Explain the application of Quality control in engineering.
(or)
b) What is Binomial distribution? Explain
10. a) Explain the elements of Statistical Process Control
(o0
b)What is the roe phyed by Attributes and variables control charts? Discuss each
of them.
11 . a) Explain doubbsampling and muftiple sampling plan with suitable examples.
(o0
b) Draw a OC curve for a single sampling plan of N=100, n = 45, C = 1.
12. a) The follo$ring tabl. shows the number of defects from 100 neter bale of cloths
Noof bale of
cloths
1 2 3 4 5 6 7 8 I 10

3 1 5 4 7 1 0 10 5 4

u eqrnpule the value of C and its control limits

ii) Praw C+hart
iii) Compute the value

b) Explain samptins tabtes tS2500 for!??uut

" ""rptins"
1,3.. a) Write briefty about the uses of MIL standards sampling plans.
(or)
!r) Write shorlnotes any THREE (3 x 5 = '15)
'
(D Natufal Tolerance (ii) Sampling risks
'
' ,,.(iii) AQL
and AOQL (iv) Rdional subgrouping in control charts
v) U clrar't grwaming limits in control charts.
 TQM 1.2

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLT.62O OO7
POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMET.I (PGTOil}
Main Examination - APRIL 2010

SUBJECTCODE: TQM 1.2

DESIGN OF EXPERIMENTS
Time: 3 Hours Max. Marks : 100
SECTION -A
Answer any FIVE Questions (5 x 5 = 25)

1. What is local control?

2. Explain with examples - lnteraction and confounding
3. What are the objectives of DOE?
4. What are the varbus ways of blocking?
5. Explain the structure of cause - effect diagramme
6. What is orthogonal array?
7. Explain the importance of Taguchi Methods.
8' ExPlain 22 desQn'
sEcaoN -
B
Answer All Questions (5 x 15 = 75)

9. a) State and Explain cochran's theorem.

(or)
b) Explain with an examples of a two way ANOVA for single variable.
10. a) What are the essential steps in beginning an experimental design?
(o0
b) what is treatmenl contrast? when are two such contrast said to be orthogonal?
11" a) Explain Taguchi Quality philosophy in detail
(or)
b) What are the quantitative factirrs in factorial experiment? Explain
12- a) Explain the steps in designing, conducting and analyzing an OA Experiments'
(or)
b) Wdte short notes on :

i) Pareto Diagram
ii) Loss function
iii) Parameter des(7n
13. a) Construct an orthogonal Latin square oforder4
(or)
b) Explain the basic principles of Response Surface Methodology.
 TQM 1.3

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPIONDENCE EDUCATION CENTRE, TRICHIRAPALLI.S2O OO7
POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTATi)
aan Examination - APRIL 2010

MTSEreSNER

SUBJECT CODE: TQM 1.3

HUMAN RESOURCES MANAGEMENT

Time: 3 Hours Max. Marks : 100
-. SECTON - A
Answer anv FIVE Questions (5 x 5 = 25)
1. Explain the importance of Human Resources Management
2- What is meant by Personnel Management?
3. How do you evaluate Training Effectiveness?
4. Tabuhte financial Vs Non Financial lncentives
5. How do you identify manpower Talent? Explain
6. \,Vhat is Grievance and Explain why Grievances arised?
7. Explain the Main objectives of Trade Union.
8. Vvhat are ihe factors affecting employer relations strategy?

SECTION - B
Answer ALL Questions (5 x 15 = 75)

9" a) Briefly Explain the Five Basic Methods of Job evaluation

(o0
b) Structure a model of New people management - Explain
'10- a) Explain the purpose and types of Promotion
(or)
b) Write down the procedure for transfer
11. a) What are the vital issues must address while des'rgning Training and
development? Explain.
(o0
b) what are the various methods of interview can be conducted? Explain briefly.
12. a) What are the conditions necessary for a successful implementation of incentive
plan? Explain.
(or)
b) Br'refly elaborate the types of welfare activities.
13" a) Explain the various methods of recruitment-
(or)
b) What is meant by Performance appraisal? Discuss.
 TQM 1"4

INDIAN INSTITUTION OF QUALITY ASSURANGE

CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLL620 OO7
POST GRADUATE DIPLOMA IN TOTAL QUALITY IIANAGEMENT (PGTOil)
Itlain Examination - APRIL 2010

HSTSEIESIER
SUBJECT CODE: TQM 1.4

TOTAL QUALITY MANAGEMENT- PAPER I

Time: 3 Hours Max. Marks : '1 00

SECTION _A
Answer anv FIVE Questions (5 x 5 = 25)

1 .
State Crosby's philosophy of Quality found in his Absolutes of Quality
Management.
2. Define the key elements of TQM
3. Why do Quality circles failto bring benefits to organizations?
4. List oui the guide lines for employee suggestbn scheme
5. What are focus areas that objectives of the organization should coveP
6. Explain the steps of Quality improvements suggested by Dr. Juran.
7. Draw a flow chart to book a train ticket to perform a train joumey.
8. Explain the essence of M C KINSEY 7-S FRAME WORK
SECTION _ B
Answer ALL Questions (5 x 15 = 75)
9. a) State Ten reasons to believe qualily.
(oR)
b) List out the step by step process to establish customer in proper focus
10"a) Explain the characteristics of leadership and its role in TQM.
(oR)
b) Explain daily process management and indent'rfy the key process to be managed.
11.a) Bring out the major features and Comparison between THE DEMING PRIZE
AND THE MALCOLM BALDR]GEAWARD.
(oR)
b) Point out the activities to be adopted to make continuous improvements
happen.
12. a) How do you use Market opportunity to define business?
(oR)
b) Wrat are the needs to adopt HOSHIN PLANNING and explain?
13 a) How to implement 5 S in a work shop and bring out the major benefits?
(oR)
b) Explain -performance measures and its types.
 TQM 1.1

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TIRUCHIRAPALLI-620 OO7

(PGTOM}
POST GRADUATE DIPLOMA IN TOTAL AUALITY MANAGEMENT
Main Examination - APRIL 2011
FRSTSEIESTER

SUBJECT CODE: TQM 1.1

STATISTICAL QUALITY CONTROL

Time: 3 Hours Max. Marks: 100

SECTION - A

Answer any FIVE Questions. (5 x 5 = 25)

Explain the types of Quality Costs.

Distinguish centralization and decentralization of an organization'
Differentiate between specifications and Tolerance.
Write short notes on Regression Analysis.
Write about the essential need of maintenance of Control charts'
Differentiate between Assignable causes and chance causes.
Explain the use of Sampling Tables.
What do you mean by grouped and ungrouped data?

SECTION - B

Answer ALL Questions. (5 x 15 = 75)

9. a) What is Statistical Quality Control? Explain its role and limitations

(oR)
b) What are the tools and techniques used for Quality lmprovement ? Explain'

P.T.O,
 TQM 1.1
-2-
10. a) Explain in detail about the various types of sampling plan.
(oR)
b) What are the application of bi-nominal distribution?

11. a) Explain Sampling tables lS 2500 for variable sampling.

(oR)
b) Explain the sequential sampling plan in detail with an example.

12. a ) Draw the OC curve of the single sampling plan with N = 10000, n = 89 C =2
given the fraction defective (p) as 0.01, 0.02, 0.04, 0.08.
(oR)
b) What is Process Control Charts? Explain the importance of automating
process control.

13. a) The data below represent the number of non-conformities per 1000 meters in
telephone cables. From analysis of these data, can you conclude that the
process in statistical control
S2mple 2 3 4 5 6 7 8 I 10 11 12 13 15 16 17 '18 19 20 21 22
Number
No of non- 1 3 7 I 10 5 '13 0 19 6 15 8 3 6 7 4 I 20
conforming
switches

(oR)
b) What are thl sampling errors? Explain.
 TQM 1.2

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TIRUCHIRAPALLI-620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

Main Examination - APRIL 2011
FRSTSETESTER

SUBJECT CODE: TQM 1.2

DESIGN OF EXPERIMENTS

Time: 3 Hours Max. Marks: 100

SECTION - A

Answer any f!Y! Questions. (5 x 5 = 25)

1. Write short notes on Extraneous and Experimental variable.
2. Explain the term "Control Factor" .

3. What is ANOVA ? Explain in detail.

4. What are the steps to be followed for constructing Latin Square Design?
5. Write short notes on Response surface methodology.
6. Define Yate's method of calculation.
7. Explain the concpt of Robust Design.
8. Difference between Latin Square Design(LSD) vs Randomized square
Design(RSD).

SEc'IqN:-E
Answer ALL Questions. (5 x 15 = 75)

9: a) Discuss the basic principle of designing experiments.

(oR)
b) Whataretheadvantagesoffactorialexperiments?andWritenotesCoherans
Coherans Theorem.

P.T.O
 TQM 1.2

-2-

10. a) Perform a two-way ANOVA of the data given below:

Plat of Design Treatment
A BCD
138 40 41 39

lt 45 42 49 36

lll 40 38 42 42
(oR)
b) Derive 23 factorial experiments.

graphs? Discuss'
11. a) How wil't you select orthogonal arrays and linear
(oR)
b) Explain Quality of Design through Taguchi Methods'

population with equal

12. a) The three samples below have been obtained from normal
variances. Test the hypothesis that the means are equal '

1810714 11

ll 7 5 10 I I
lll 12 I 13 12 14
(oR)
b) i) What is resolution of fraction Factorial Design? Explain'
for
ii) Explain any five basic Terms & Definitions related to Taguchi's approach
quality.
resource
13. a) Explain the importance of Fraction Factorial Experiments (FFE) under
and technological constrains'
(oR)
b)Fourhardnesstestingtipsweretestedonfourmetalspecimensbytestingeach
tiponeachofmetalspecimenonceandfollowingcodifiedresultswereobtained.
TiP1234
1-2-1 15
2-1 -2x4
3-3-1 02
4215t
Find the missing value and do approximate analysis of variance
 TQM 1.3

@
INDIAN INSTITUTION OFQ UALITY ASSURANCE
CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI-620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

Main Examination - APRIL 201{
FIRST SETEIiTER

SUBJECTCODE: TQM 1,3

HUMAN RESOURCES MANAGEMENT
Time: 3 hours. Max. Marks: 100
SECTION - A
'Answer any FIVE Questions (5 x 5 = 25)
Explain the importance of Human Resource Management.
What is Manpower Planning? Explain.
Explain the need for Training and Development .
What are the internal and external sources of recruitment?
what is meant by 'Placement of employees'?
Enumerate Financial and Non-Financial incentives.
What is Grievance? Explain why Grievance arises?
Briefly outline the objectives of Trade Union
SECTION - B
Answer the ALL Questions (5 x 15 75)
=
9" a) Briefly explain the Functions of Human Resource Management.
(oR)
b) Explain the methods of Manpower Planning-
10. a) Training and Development are essential requirements of Organizational
Development - Elucidate.
(oR)
b) Briefly explain the Types of Welfare Activities.
1 1 . a) Discuss the various Methods of Recruitment.

(oR)
b) State and explain the different Methods of Performance Appraisal"
12. a) Explain Monetary and Non-Monetary Packages.
(oR)
b) What is counselling? and Write short notes on the following.
i) PerformanceCounselling.
ii) Career Counselling &
iii) Personnel Counselling.
13. a) Emphasize the importance of Human Rbsource Accounting.
(oR)
b) Explain the forms of Workers' Participation in Management.
 TOM 1.4

@
INDIAN INSTITUTION OF QUALITY ASSURANCE
CORRESPONDENCE EDUCATION CENTRE, TRIGHIRAPALLI-620 OO7

POST GRADUATE DIPLOi'A IN TOTAL QUALITY MANAGEMENT (PGTAM)

Main Examination - APRIL 201'l
FnSTSEETER

SUBJECT CODE: TQI\4 1.4

TOTAL QUALITY MANAGEMENT PAPER - I
Time: 3 hours. Max. Marks: '1 00

SEGTION - A
Answer any FIVE Questions (5 x 5 = 25)
1" Explain the Quality Planning Road Map suggested by J.M Juran
2. Bring out the outlines of Gene chi Taguchi on euality Management.
Define the principles of TQM with a model.
4. List out in a tabular column showing the integration of customer focus and process
focus.
5. "Success of TQM is due to Total Participation of all employees" validate the
statement
o Where do we apply Brain Storming technique? & Explain the methodologyl
7. Explain suggestion scheme in a company
8 Define the purpose of a flow chart with an example

SECTION - B
Answer ALL Questions (5 x 15 = 75)
9. a) What is company culture and explain six expressions of a company's Culture.
(oR)
. b) Prepare a check list to enforce '5S' Concepts in a company.
10.a) How Quality circle can be formed & State its scope to bring benefits to an
organization
(oR)
b) Explain the Basic review process of Hoshin Daily management (Hoshin Plan).
11. a) What is performance measurement? & Explain types of performance measures.
(oR)
b) Draw a Cause and Effect Diagram showing poor profit in a company?
P-T-O
 \r',\-
I
-2-
TQM 1.4
'12. a) Explain why long-lerm planning is needed for an organization with a case study
(oR)
b) Give the important details of Cll Exim. Award for Business Excellence

13.a) Whether Transformation to TQM in lndian companies is possible or not?

Supplement your view.
(oR)
b) Give Your suggestions for inculcating culturing changes in an organization.
 TQM 1.1

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TIRUCHIRAPALLI-620 OO7
POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTQM)
Main Examinatio-n _ APRIL 2012

,
FIRST SEI,ESTER

: SUBJECT CODE: TQM i.1

Time: 3 Hours Max. Marks: 100

sEcTtoN - a

1. Define Statistical Quatity Controt.

2. Distinguish Quality Assurance and euality Control.
3. Explain the types of control chart.
4. State the objectives of 3 -o. control limits.
5. Explain the tools for SQC.
6. Define process capability.
7. What are the advantages of sampling plans compared to 100% lnspection?
8. What is meant by specification limits and control limits?

SECTION - B
Answer ALL euestions. (S x iS = 75)

9. a) Explain the basic elements of S.p.C.

(9nl
b) What is binomial distribution? Explairr with an example.

P.T.O
 TQM 1.1

-2-

10. a) Explain the uses of S.Q.C.

(oR)

b) Explain the interpretation of X and R chart.

11.a)Explainsinglesamplingandmultiplesamplingplanwithsuitableexamp|es.
(oR)

b) Give the applications of C-Chart with suitable examples'

12. a), Write short notes (Any THREE)

a. Wearing Limit
b. Modified Control Limit
c. CUSUM Chart
d. EWMA chart
(oR)

b)Writebrieflyabouttheusesofslopingcontrolchartandgroupcontrolchart.

13. a) Write short notes (AnY TWO)

(i) Producers and Consumer Risk

(ii) AOOL, ATl, ASN Standards.

(iii) Explain Sampling tables lS-2500 for attributes Sampling Part - l'
(oR)

b) Explain Acceptance Sampling versus SPC.

 TQM I "2

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TIRUCHIR,APALLI-620
OO7
POST GRADUATE DIPLOMA IN TOTAL QUALITY
MANAGEMENT (PGTQM)
Main Examination _ ApRIL 2012
FIRST SE ESTER

SUBJECT CODE: TeM .t.2

Time: 3 Hours
Max. Marks: 100

SECTION. A

'1. Define Design of Experiment.

Explain the purpose of DOE.
2 Describe the foflowing fundamentar principres (i) Randomization
(ii) Reprication
3. Explain with examples Blocking and Confounding..
-
4. Write critical notes on Local Control.
5. Explain the advantage of C.R.D.
6. What is orthogonal array?
7. Explain the importance of Taguchi Methods?
8. Explain 22 design.

SECTION -B
Ansur ALL Questions. (5 x 1S = 75)

9. a) Give the layout of completely randomized block design and explain the
situation when it is used.
(oR)

b) What are the essential steps in beginning an experimental design?.

P.T.O
 TQM 1,2

-2-

10. a) Discuss the advantages and disadvantages of randomized block design'

(oR)

b) Conskuct a 4x4 Latin Square Design.

.1.1
. a) Explain the Yates method of computing factorial effect total with suitable

example.

(oR)

b) Explain Taguchi Quality Philosophy in detail.

12. a). Explain the advantages and disadvantages of confounding'

(oR)

b) Explain the basic principles of response surface methodology

13. a) What is a treatment contrast? When are two such contrast said to be

orthogonal?
(oR)

b)GiVetheanalysisofdegreesoffreedominafactorialexperimentwiththree

factors at two levels each in three replication.

 TOM 1.3

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TIRUCHIRAPALLI-620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

Main Examination - APRIL 2012
FIRST SEMESTER

SUBJECT CODE: TQM 1.3

HUMAN RESOURCES MANAGEMENT

Time: 3 Hours Max. Marks: 100

SECTION - A

Answer anv FIVE Questions. (5 x S 25)

=
1" Explain the meaning and importance of Human Resource Management.
2. What is Manpower Planning? Explain.
3. Explain the objectives of Training.
4. What is Selection? Discuss its procedure_
5. What is meant by Performance Appraisal.
6. Enumerate Financial and Non-Financial incentives.
7. What is Grievance? Explain why Grievance arises?
8. Explain Career Counseling.

SECTION -B
Answer ALL Questions. (5 x l5 = 75)

9. a) Explain the Operative Functions of Human Resource Management

(oR)

b) Discuss the Salient Features of Manpower Plannrng

10. a) Discuss the need for Training in organizations.

(oR)

b) Briefly explain Collective Bargaining

P.T O.
 !ia

TQM 1.3

-2-
11. a) Discuss the internal and external sources of Recruitment
(oR)
b) State and explain the different Methods of Performance Appraisal

12. a) Explain Salient features of compensation management in organizations

(oR)
b) What is counseling?
Write short notes on the following
i) PerformanceCounseling
ii) Career Counseling &
iii) Personal Counseling

13. a) Emphasize the importance of Human Resource Aud'ii.

(oR)
b) Explain the Workers Participation in Management with reference to lndian
 TQM I.4

INDIAN INSTITUTION OF QUALIW ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TIRUCHIRAPALLI-620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTQM)

Main Examination - APRIL 2012
FIRST SEIIIESTER

SUBJECT CODE: TQM 1.4

: ] TOTAL QUALITY MANAGEMENT - PAPER I

Time: 3 Hours Max. Marks. 100

SECTION - A

Answer anv FIVE Questions. (5 x 5 = 25)

'I . World Class companies like Toyota, HP, British Airways, S?ny, Komatsu have

reached su@ess in believing quality.' ,substantiate!

2. Explain the road map suggested by Armend V. Feigenbaum to achieve

TOTAL QUALITY CONTROL.!

3. What is KAIZEN and Why is it needed?

4. Vvhat are the seven dimensions that are responsible for transition from Traditional
Management to Total Quality Management?

5. Draw a Cause & Effect Diagram to find out the causes for the accidents in a factory.

6. How to use the Deming circle for continuous improvements?

7. Quality Circles empower employees to bring improvements! Validab this statement!

8. Leadership places an imporlant role in TQM organization! Why?

P.T.O.
 TQM 1.4

SECTION - B

Answer ALL Questions' {5 x 15 = 75}

9. a). Explain a TQM MODEL with a sketch where BALDRIGE AWARD is its base

Criteria.

(oR)

b) Point out the main points to integrate customer focus with prrcess focus'

10.a). ,Total participation of employees' -Plays an importani factor in the sucress of

TQM ORGANIZATION! lS lT TRUE? Support your view'

(oR)

b) . Explain any one of the popular awards for the assessment of TQM in an

organization!

11. a) A good annual plan will move the organization to better position in the market

place each year. Validate this statement with HOSHIN PLANNING

(oR)

b) progressive companies need strategies! Exphin the concept and techniques to

generating strategies.

12. a).Give the guidelines for conducting of reviews and list out its usefulness'
(oR)

b) Explain performance measures and its types.

13. a) What type of cultural changes you suggest that a company needs to adopt ?
(oR)

b) State the seven basic value listed by PeteF & Waterman'

 TQM 1.1

INDIAN INSTITUTION OF QUALITY

ASSURANCE
CORRESPONDENCE EDUCATIOiI
CENTRE, TIRUCHIRAPALLI2o OO7
POST GRADUATE DIPLOMA IN TOTAL
QUALITY MANAGEMENT (PGTQM)
Main Examination
- APRIL 2013
FIRST YEAR

SUBJECT CODE: TeM i.1

Time: 3 Hours
Max. Marks: 't O0
SECTION -A
Answer anv FIVE euestions. {S x 5 25)
=
1. \Mat are the objectives of statjstical quality
control?
2. What are process contol and product
control?
3. How do you construcl control chart?
4. Distinguish between euality Assurance
and euality Control_
5" V!y'hat are producer's risk and consumeds
risk.
6. Define prccess capability.
7' Distinguish between contror chart fior variabres and contror chart for
attributes.
8. Write short notes on CUSUM chart.

SECTION. B
Answer ALL Questions. (5 x 15 ZO)
=
9. a) vvhat is ment by Binomiar Distribution?
Give some practicar situations in which
B.D. is applicable.
(oR)
b) Define the term 'statisticar process contror"
and discuss its advantages.
10. a) Vyhat are the uses of statistical quality
control?

b) Exptain how you *irr *fr?f,la til R - Chart (ii) p - charr (iii) c - eharr

P.T.O.
 TAM 1-1

-2-
examples'
plan with suitable
plan and multiple sampling
1 1 . a) Eplain
singb sampling
(oR)
of conirol charts'
lhe three prlrnary applica{ons
b) Discuss

notes (Any THREE)

I
12. a) Write short
I
I (D oQ
ll lurve
ll
(iDWearing Limit
tndex
(iiD Process capabilitY

(i$ Group Control chart

(oR)
while designing
contro'"n"*'
issues to be considered
various
b) Discuss the ,

Pirtl and variable

lS 25000 tor
attributes sampling
lables
13. a) ExPhin SamPting'
sampling Partll'
(oR)

notes (AnY TWO)

b) Write short
Standards
D AOQL' ATI' ASN
I SamPling
ii) Acceptance
causes
and assignable
iii) Chance causes
-

TQM 1.2

INDIAN INSTITUTION OF QUALIfi ASSURANCE

CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI - 620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALIry MANAGEMENT(PGTOM)

Main Examination - APRIL 2013

FIRST YEAR
SUBJECT CODE: TQM 1.2

DESIGN OF EXPERIMENTS
Time: 3 hours Marks: 100
SECTION.A
Answer anv FIVE questions 16 r 15
:.2O
1. Explain the objectives of the experiment.
2. Give the utility of designed industrial experiments.
3. State Cochran's theorem.
4. V\hat do you mean by confounding?
5. Explain fixed effects model and random effects model with example.
6. Describe the technique of the analysis of variance.
7- State the advantages of a factorial experiment over a simple experiment.

sEcTtoN
Answer ALL questions (5- x-!E . ZO
8. a) Explain the basic principles of experimental design.
(oR)
b) What are the procedures for designing experiments?

9. a) Three varieties of coal were analysed by four chemists and the ash-content in the
Varieties were found to be as under:
, Chemists
Varieties1234
A8557
87644
c3654
Do the varieties differ significantly in the ash-content?

(oR)
P.T.O
I

TQM 1.2
t2t
b) The eflective life of insulating fluids at an accelerated load of 35 KV is being studied-
Test data have been obtained for four types offluids. The results are shown in table.

(i) ls there any indication that life of fluids differ?

(ii) Which fluid would you select, given that the objective is long life?

Fluid Tvpe Life (in hours at 35 KV load

1 18 19 16 17 20 22
2 17 15 19 tt 10 20
,10
3 21 24 19 21 22
4 19 21 17 18 18 20

10.a) Explain the method of analysing the results of a randomized block design, draw
up the analysis of variance table. How would you test the hypothesis of equality of
two specific treatment effects.
(oR)

. b) Explain the Yate's method of computing Factorial effect with suitable examples.

1 1. a) What is Latin Square Design? Discuss briefly the advantages and disadvantages
of an Latin Square Design.
(oR)
b) Explain the concepts of fractional factorial experiment.

12.a) Briefly explain the steps in designing, conducting and analyzing an OA

Experiment"
(oR)
b) Summarize the essential steps in beginning an experimental design.
 TOM 1.3

ASSURANCE
INDIAN INSTITUTION OF QUALITY
O07
CENTRE' TIRUCHIRAPALLI'620
CORRESPONDENCE EDUCATION
(PGTOM)
QUALITY MANAGEMENT
POST GRADUATE DIPLOMA IN TOTAL
Main Examination - APRIL 2013
FIRST YEAR

SUBJECT CODE: TQM 1'3

HUMAN RESOURCES MANAGEMENT Max. Marks: 100

Tinle: 3 Hours
SECTION. A
(5 x 20 ='100)
Answer anv FIVE Questions'
of HRM
1 a) Explain the functions and importance
.
power planning
b) List out the perquisites of Man
a) Explain the five basic methods
of job evaluation
policy?
preparing management development
b) What are the guidelines for
management development
a) Explain the process of evaluating
and its types
b) Explain the purpose of promotion
to be adopted?
4 a) What is transfer policy and the procedures
programmes?
b) How to design training and development
give a broad out lines
5. a) What is factory act and
with it'
b) Define apprentice and act related
6. a) Define grievance handling
of training
b) Explain some of the methods
it outcomes
7. a) Explain the role of selection and
b) List out the objectives of
performance appraisal
wage rate
8. a) Explain the steps involved in determining
factors C'Workers participation
b) Explain - a trade union Motivation
 TOM 1"4

INDIAN INSTITUTION OF QUALITY ASSURANCE

CORRESPONDENCE EOUCATION CENTRE, TIRUCHIRAPALLI'620 OO7
POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTAM)
Main Examination - APRIL 2013
FIRST YEAR

SUBJECT CODE: TQM 1.4

TOTAL QUALITY MANAGEMENT - PAPER I

3 Hours Max Marks: '100

SECTION _A

1. Whatarethetwodimensionsqualityandexplainhowtheyarerelatedwithcustomer

satisfaction?

2 Explain the roots of Crosby's philosophy.

J Differentiate between process focus and customer focus

4 TokeeppacewiththechangesintheexternalenvironmentandachieveSuccesswe

have to peruse continuous improvement. ls it true? Validate the statement'

Briefly explain the prerequisites for good process management

o. Explain M C KinseY 7-s FRAME work

7. Explain 55 and its benefits

t1. Explain the scope of quality circles

P.T.O
 TQM 1"*'

SECTION _ B
Answer ALL Questions. {5 x 15 = 75}
9- a) . Explain the three stages of quality management as suggested by GENECHI
TAGUCHI
(oR)
b) Explain the quality awards given lndia to recognize quality achievements of lndran
companies.
10. a) Highlight out the features of three core elements -Goal, management methods
and ways of managing in TPM and TQM
(oR)
b) Write a mission and vision statement for an organization
11 a).Draw triangle TQM model and explain
(oR)
b) Explain the advantages of adopting the MOA- market opportunities analysis
12. a) list out the main categories of Deming prize criteria .
(oR)
b) What is HOSHIN PLAN?

13. a) Explain -EFQM MODEL for business excellence

(oR)
b) Explain brain storming and where all this technique could be applied?
 INDIAN INSTITUTION OF QUALITY ASSURANGE
CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI.62O OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

Main Examination - MAY 2014

FIRST YEAR / SEMESTER

SUBJECT CODE: TQM1.1

Time: 3 Hours Max Marks: 75

SECTION - A

Answer all questions (5 x 3 =15 Marksl

1 . What is the application of Statistical Quality Control?

2. Write a short note on control limit and specification limit.
3. What are the type of control chart?
4. Define CUSUM chart.
5. Define AOQL and ATl.

SECTION-B
Answer All Questions {5 x12 = 60 Marks)

6.a) Explain the evolution of Quality and What are the key aspects of Statistical Quality
Control?
(oR)
bj Oefine Normal distribution? and Explain the application of Normal Distribution with
suitable example

Contd..2/-
 -2-

TQM 1.1

7.a) Explain the application of statistical process control and its characteristics.
(oR)
b) Write a Short note on :

(i) Bilateral and Unilateral Specification with suitable examples

(ii) Process Capabitity indices.

B a) Distinguish between Variable controi chart and Attributes of control chart.

(oR)
b) Explain the application and interpretation of control chart.

9.a) Explain Briefly Warning limits and Modified Control limits.

(oR)
b) Write a Short note on: EWMA Chart and Sloping control chart.

10.a) What are the difference between single sampling plan and double sampling plan.

(oR)
b) Write Short note on
(i) AQL
(ii) LrPD
(iii) Producer and Consumer risks.
 INDIAN INSTITUTION OF QUALITY ASSURANCE
CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI-620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

Main Examination - MAY 2014

FIRSISE/I'ESIER

SUBJECT CODE: TQM 1.2

Time: 3 Hours Max Marks: 75

sEcTtoN -4
Answer all questions (5 x 3 = 15 Marks)

1. What are the basic assumptions of design of experiments?

2. Define experimental error.
3. Define Qualitative and Quaniitative factors-
4" Define Resolution of design.
5. Define orthogonal arrays.

SECTION - B
Answer All Questions ( 5 x 12 = 60 Marks)

6. (a)Explain ihe ccntrcl factors and noise factors .

(oR)
(b)Write a Short note on: Blocking and Confounding.

7. (a) Derive Cochran's theorem.

(oR)
(b)Difference between R.B.D and L.S.D"
Contd..2/-
 TQM 1,2
-2-

8. (a) Write a Short note on :

(i) Fixed and random factor.

(ii) Main and interaction factor.
(oR)
(b) Explain the rules of EMS and 2k full factorial experiment.

9. (a) Explain the importance of Fraction Faciorial Experiment.

(oR)
(b) Explain response surface methodology of Yates method.

10. (a) Explain the Quality of design through Taguchi methods.

(oR)
(b)Explain the Concept of Robust design and its uses.
 INDIAN INSTITUTION OF QUALITY ASSURANCE
CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI-620 O07

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

Main Examination - MAY 2014

F'RSTSEMESTER

SUBJECT CODE: TQM1.3

HUMAN RESOURCE MANAGEMENT

3 Hours Max Marks: 75

SECTION - A

Answer anv five questions (5x3=15 Marks)

Explain the functions of HRM

State the purpose of job analysis
Write the scope and coverage of apprentice act
Explain the methods of training adopted in an organization
List out the basic principles followed to induct an employee in to a job"
Explain- importance of industrial relations
Give a broad idea on incentives provided to the employees
State the principles and objectives of trade unions

SECTION - B

Answer all questions (5x12=60 Marks)

9. a) Man power planning is important activity of an organizationl if you agree

'to
this statement then , Explain requisites, objectives and methods of man
Power planning.
(oR)

b) Distinguish the Roles of Traditional Personnel and lR with respect to

Modern HRM

Contd...2/-
 -2- TQM1.3
10 a) Explain purpose, types, policy and system of promotion

(oR)
b) Briefly explain job evaluation methods

11 a) Explain the process of training, with a system model.

(oR)

b) State some of the important safety provisions that are absolute in every
factory and bound to follow them

12.a).lllustrate some of the welfare measures to be provided by the company

both inside and outside of the factory.
(oR)
b) Explain the most common methods of recruitment and impotence of
recruitment.

13.a) With a sketch explain the steps involved determination of wage rates,
and theories of wage'
(oR)

b) Grievance handling in small company - bring out a case study.

 INDIAN INSTITUTION OF QUALITY ASSURANCE
CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI.62O O07
POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)
Main Examination - MAY 2014

FIRST SEMESTER

SUBJECT CODE: TQM.'1.4

TOTAL QUALITY MANAGEMENT

Time: 3 Hours Max Marks: 75

SECTION - A

Answer Anv Five Questions (5x3=15 Marks)

1 . State the important requirements of a customer
2. List out the 14 points of DEMING
3. Draw a pyramid model for TQM or Cll EXIM MODEL FOR BUSINESS
EXCELENCE.
4. Explain the integration process of customer focus with process focus!
5. Bring out a short case study the success of TQM is by total employees'
involvement.
6. Explain quality circles in a company
7. What is vision statement?
8. Briefly define the business using market opportunity analysis

SECTION -B
(Answer all questions - 5x 12= 60 Marks)
9. a).State the necessary requirements of a good process and identify the key
processes to be managed? (OR)
b).ln your opinion what are the steps would bring CONTINOUS IMPROVEMENT

10. a)- Howto achieve DEMING PRIZE? (OR)

b) Draw a flow chart of any process that you are involved.

11. a) Explain THE MCKINSEY 75 FRAME WORK (oR)

b) Why there is need for changing company culture to sustain TQM?

12. a\ 5 s concept is an important Work placement. define! (OR)

b) Draw a Hoshin plan review table and explain main points

13. a) Draw a cause and effect diagram for low profits of a company (OR)
b) Give the Details of the effective steps to deploy objectives in a large organization
 INDIAN INSTITUTION OF QUALITY ASSURANCE
CORRESPONDENCE EDUCATION CENTRE, TRICHIRAPALLI-620 OO7

POST GRADUATE DIPLOMA IN TOTAL QUALITY MANAGEMENT (PGTOM)

MAIN EXAMINATION _ MAY 2014

F'RSTSEMESTER

SUBJECTCODE: PGTQM 1.5

EINANS.IAIIANASE TVIENI
Time: 3 Hours Max Marks: 75

SECTION- A

Answer All Questions (5x3 = 15 Marks)

1 . Define the role of Financial manager
2. Write short notes on comrnon size statement.
3. Define working capital.
4. Explain over trading and under trading.
5. Define capital budgeting.

SECTION - B
Answer All Questions (5x12 = 60 Marks)
6. a) Write in detail the management of accounts receivable and management of
accounts payable.
(oR)
b) Discuss briefly the different functional areas of financial management.

7.a) From the following date calculate (a) Safety Stock, (b) Recorder Level and (c)

. Maximum Level in respect of material ' A'

Economy Order Quantity 500 units
LeadTime 3 weeks
Weekly Usage 50 Units
Weeks of safety stock desired by the firm 2 weeks

Contd...2 /-
 -2- PGTQM 1.5
(oR)

b) Write a detailed note on management of inventories-

8- a) What are ihe advantages of discounted cash flow method and also write in
detail the limitations of discounted cash flows.
(oR)
b) Write a brief note on how financial statements are analyzed?

9. a) A Ltd Company is considering university in a project requiring a capital amount

lay of Rs. 2, 00,000. Applying pay Back Method, select the best project.

Year Project A Project B Project C

Rs. Rs. Rs.
1 70,000 60,000 70"000
2 70,000 60,000 30,000
2 60,000 30,000 40,000
4 10,000 50,000 20,000
5 30,000 10,000 10,000

(oR)

b) A corporation is considering two projects, project A and project b which

have an outlay of RS. 2,000 each. The cash flows ofthe projects are given
below:

Year Cash Flow (after tax) Depreciation

Proiect A Proiect B Proiect A Proiect B
1 1,000 200 s00 335
2 800 400 500 335
3 600 600 500 335
4 200 800 500 335
5 1,000 335
6 1.200 335
The castr fl,lws include Rs" 20 as interest for each year' You are required to
find out the average rate of return for each project.

10. a) What are the factors that affecting Dividend policy? - Explain.

(oR)

b) Write a brief note on Bonus share and rights issue