Windows General Issues

Agenda
Enterprise [PLE & RENO]
Enterprise One [DEN]
Siebel [SDC]
EBS/ Fusion [ADE/HQ]
Agile [SCDC/KHE/BLR]
Support and Ticket marshaling
General Issue Enterprise PLE/Reno
1. Not Connectable/Accessible [ Physical & Virtual Machine ]
Physical machine
Console https://Machinename-drac [https://ple70004uias-drac/]
No Console
We can try PS tools if the \\machinename works
For any reboot needs Content Managers approval
Virtual machine
Locate Host Info
https://Appsdra
http://www-
apps.us.oracle.com:1100/%7Eujaddu/rtdcvms_inventroy.html
Or Login to Admin Host to locate HOST & Filler info too
General Issue Enterprise PLE/Reno
2. Connectable but Not able to login
Issue with Domain?
Issue with local machine?
Issues with Policy?

3. Able to login but blank screen

Profile Issues / OS issues?

4. Able to login successful but not able access apps

Apps Issue / OS Issue?

5. Machine is slow
Space ?
Base OS performance

6. VM down due to space Issue

Need to expand space by login to respective Admin box
Communicate user
 General Issue Enterprise PLE/Reno

7. VM not found on the deployed host

Hostname is located
Login rtdc60001adm
Cd \diskless\client\dra-hostname
Use file inventory to confirm the VMs deployment details
Use ESC config for the storage & Share info
Login to VMhost server and do /usr/sbin/esxconfig-nas ADD

8. Health Check on the Servers

Read / Write Delay
Unexpected Shutdown
Delay on Network
SVChost & Other Non System Service verification
 General Issue Enterprise One - Denver

Server access related issues

Servers and MLAB Reboots
Server performance issues
Anti Virus
EM Deployment etc.
 General Issues - Siebel
1. Server connectivity issues
Maximum number of Connection Exceed - Login to one of the server in corp
domain . Open tsadmin console . Connect to remote computer and reset idle
connections.
User doesn't have administrator Access - User has to provide the proof of ownership
from Kevin or Paco for us to add him to admin group. If anyone is already an
administrator ,user has to contact him for adding into administrator group.
Not able to login as domain user - Confirm server has the correct DNS settings
Not able to access server through mstsc - Access the virtual server console. Goto
Edit Configuration and reset the server.

2. Offshore Developer remote desktop connectivity

All the systems configured for TTA will no longer have Terminal Services access
The servers impacted are listed on the Appstta Global Portal under the tabs; Siebel,
Siebel China, and SDC Siebel Analytics. You can access the portal via the link below.
http://www-apps.us.oracle.com/~vchi/webtops/appstta-dev.html
Engineer's can access via the web portal -- http://appstta.oraclecorp.com or Download
Native client --
http://ebizsrv.us.oracle.com/operations/server/tarantella/native_downloads.html
 General Issues - Siebel
3. Oracle Enterprise Manager Installation
http://itsource.oraclecorp.com/owc_wiki/page/show.jz?page=owc_wiki:wind
owsemagentinstall
Use this page to get a high-level view of your systems -
http://emprod.oraclecorp.com:7777/em/console/home

4. Licensing error while connecting to Terminal Server.

On the client, navigate to the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSLicensing
Click MSLicensing.
On the Edit menu, click Delete, and then click Yes to confirm the deletion of
the MSLicensing registry subkey.
Close Registry Editor, and then restart the computer.
General Issues Virtualization - Siebel
1. Enable SSH in ESXi Boxes
Login to the Drac Console
Use Alt F1
type "unsupported"[though you will see just blackscreen] and
enter
enter the password
you will have prompt of cli interface
vi /etc/inetd.conf
remove hash[#] infront of ssh and sshd
reboot the base host or
ps -a | grep inetd
kill -hup [processid]
ssh will be enabled
 General Issues Virtualization - Siebel
2. ESXI CLI Commands
Register a vm
/vim-cmd solo/registervm /vmfs/volumes/rtdc78216qaemt/rtdc78216qaemt.vmx
Unregister a vm
/vim-cmd vmsvc/unregister 16->[processid]
Get the ProcessID to Power on VM, Power off, Reset
/vim-cmd vmsvc/getallvms
reboot the vm start,stop,reset
/vim-cmd vmsvc/power.on 16
/vim-cmd vmsvc/power.off 16
/vim-cmd vmsvc/power.reset 16
Path for Vim-cmd
/usr/bin
Finding mount points of a particular VM
/sbin # esxcfg-nas -l
scdc1002nap-vlan1_slot is /vol/secondary_slots/ from 10.204.92.21 mounted
scdc78006qaemt is /vol/scdc78006qaemt from 10.204.92.21 mounted
scdc78007qaemt is /vol/scdc78007qaemt from 10.204.92.21 mounted
scdc78008qaemt is /vol/scdc78008qaemt from 10.204.92.21 mounted
scdc78009qaemt is /vol/scdc78009qaemt from 10.204.92.21 mounted
/USR/SBIN have esxcfg commands which can retrieve the information
 General Issues Virtualization - Siebel
3. Host Missing from DRA
DRA at the moment is not showing hosts that were down and some machines which were
deployed outside dra using script vmSpreadsheetParser.pl and some more were also
missing because of migrations that happened on Siebel side to ESxi 4.0
We are finding the machines with the help of adm boxes /diskless/client/,
customized scripts from filers and trail and error as the last option, those things will be
covered in tomorrow's sdc virtualization session.
4.Service Packs
Very rarely on Siebel side we face these service pack issues, if some requirement is there
we normally download the service packs and then try to copy the binaries in
\\sdcdl380i001\software location.
5. Failed to Image
Users have a tool called Lab Manager to reimage servers on their own, upon failure only
they will raise service requests. We use Op-force or Dra or vmSpreadSheetParser.pl
script from adm box to reimage these boxes. Opforce shows last re-imaged snapshot the
machine was used. There are many images in Opforce but very few for virtual machine
certified many for different hardware we can identify by checking the description in
Opscripts.
General Issues Virtualization - Siebel

6. Issue: Windows Activation

We have a Windows 2008 / Vista licensing server in SDC and you are welcome to
use.
open command window and run:
cscript \windows\system32\slmgr.vbs -skms sdcdl380i167.corp.siebel.com:1688

7. Issue: Tarantella
Disappear systems from tarantella is because of the reason user might be assigned
with the wrong profile and these issues will be fixed by benedict from idc or vic's
team they manage tarantella infrastructure.
General Issues EBS/Fusion ADE/HQ/Hyd
Server Related:
Request for Server Deployment (New image deployment through DRA)
Reboot (Box in hung state we may need to reboot and check)

OS Related:
Server Performance related issues
Request for packages/patches installation (Only on local disk servers),
etc.,

Applications Related:
Tarantella issues
Win runner server issues
Enterprise Manager related issues, etc.,

User Related:
Login / Access related issues (Account creation is automated)
Password reset
(https://svrtools.us.oracle.com/SvrTools/pswdRstReq.jsp)
Adding to security group
 General issues - Agile SCDC/KHE/BLR

Machine Rebuilds - Windows, Solaris, Linux, Suse Linux

Virtual machines - OVM, VM Ware
Active Directory issues - Create users, enable / disable users, Password
reset
Domain access issues User group management
ClearCase access issues - User permission, Vob server and View server
issues, License server
Replication server issues (BLR-SCDC-KHE-SUZ)
Active directory for QA testing as per Prod development requirement
Oracle Database
System not Accessible
System Reboot
 Support and Ticket marshaling
Ticket Marshal Responsibilities
Review ticket queue for:
Incomplete or inaccurate tickets
Unassigned tickets
System Administrators cherry picking queue
Unsupported request
Request which need to be turn into projects
For more information visit
http://itsource.oraclecorp.com/owc_wiki/page/show.jz?page=owc_wik
i:TicketMarshal
For problem code correction in SRs visit
http://itsource.oraclecorp.com/owc_wiki/page/show.jz?page=ow
c_wiki:ProblemCodesServiceRequestsSTIT