JOB DESCRIPTION Sales Manager or Director of Sales

Job Definition : Responsible for maintaining and continuously increasing a high level of
sales performance both for rooms as well as food and beverage services for his own Hotel
first and then for other Hotel and finally for the company as a whole

Duties and Responsibilities: To formulate a sales programme one year ahead and plan
week-to-week sales activities with a view to maximizing the use of staff time and
promotional finance

To research the market on a continuous basis in order to determine where business

comes from, how it is influenced, to identify the Hotels clients and how they arrive in
the city etc
To maintain within the community and in neighbouring marketing areas, contacts
with airlines, travel agencies, commercial houses, private clubs, professional
associations etc, to produce new business and repeat business for the Hotel. This is
to be done by means of personals calls, telephone contacts and written
communication
To keep himself up-to-date of market trends and Hotel selling techniques
To maintain liaison with corporate sales and marketing team and keep abreast of
developments in the chain with a view to promoting weak properties and taking
advantage of strong ones
To review internal promotional items on a regular basis to ensure that all Hotel signs,
posters, tent cards etc are adequate, visually effective, and consistent with the
company standards
To make recommendations to the general manager for local advertisement
campaigns, media selection, timing, copy etc.
To suggest expenditure for direct mail programmes and special promotions, as well as
estimate costs for the expenses of the sales department
To organize and promote in co-operation with the food and beverage department
special projects such as food festivals, promotions, exhibitions, parties etc, in order to
stimulate food and beverage sales
To prepare and execute regular direct mail campaigns which stimulate local interest
in the Hotels facilities by announcing a special event or a promotion
To set-up appropriate filing systems of existing and potential accounts and keep them
up-to-date and properly categorized
To adhere to strict grooming and hygiene standards
Troubleshooting, Situational handling in adverse conditions including or irrespective
of escalations, it includes monitoring, sharing feed-forward and feedback ensuring
guest checks out with delight and fit to be into a loyalty clientele base.
In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Banquet Sales Executive/ Asst Banquet Sales Manager

Responsible To : Sales Manager, Food and Beverage Manager

Job Definition : To sell available banquet space with a view to promote food and beverage
sales through conferences, conventions, meetings etc

Duties and Responsibilities

To undertake daily prospecting of clients with a view to selling banqueting facilities

available
To maintain constant contact and liaison between the Hotel and the regular clientele
To identify local competition and suggest means of combating the same
To prepare written reports on a daily or weekly basis of prospective clients,
communicated to the Food and Beverage Manager and through him, to the sales
manager and the general manager
To help the accounts department in the realization of outstanding payment from
guests
To go on daily sales calls to prospective clients and maintain proper records for the
same
To handle telephonic enquiries as per standards laid down
To meet with guests to maintain cordial relationships
To escort prospective clients for a property show-around
To co-ordinate with the F&B manager to arrange for various conference aids
To negotiate rates with the client so as to get the best deals for the Hotel as well as
the client
To co-ordinate with the executive chef regarding the menu and its pricing
To adhere to strict grooming and hygiene standards
In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Senior Manager Human Resource & Development

Job Definition: The main purpose of the job is to develop a congenial employer-employee
relationship aimed at ensuring that employees contribute effectively to the organisation and
facilitate employee development and growth.

To assist the management in all activities relating to recruitment, selection, training,

performance appraisals, promotions, transfers, collective bargaining and maintenance of
discipline. Assist and advise the management in the overall control of the payroll as
budgeted by top management and the maintenance of personnel records

Duties and Responsibilities:

To initiate employee recruitment ( as per requirements of different departments)

which includes release of advertisements, screening of applications, fixing interviews
etc
To issue appointment letters to duly selected staff and organise their induction and
orientation. Also to organise confirmation interviews at the expiry of the probationary
period
To frame/ review employee conduct and discipline rules pertaining to the particular
unit in consultation with the management.
 To ensure that all personnel records are up-to-date in terms of:
Hotels prescribed application form (Application-Blank) for appointment duly filled
in.
LOIs/Offer /Appointment letter
Periodical performance appraisal
All memos/ letters issued to staff regarding his/ her job performance, warning or
appreciation letters, increment letters etc
Job description.

To handle staff grievances, assist management in staff grievances, analyse repeated

grievances and suggest corrective measures. Also to counsel and monitor employees
changed behaviors whenever necessary.
To ensure that all statutory obligations relating to the personnel function are met and
maintained, effective liaison with the government labour authorities and other
government authorities established under the labour laws
To keep himself/ herself informed of such activities which may have repercussions on
the industrial relations climate of the unit and to upraise the management of the
same from time to time
To handle/ assist the management in bipartite -negotiations and attend conciliation
meetings and labour tribunals as and when necessary.
In case of disciplinary action, to initiate a show-cause notice and to advise the
management, the course of action to be taken, and frame memos, charge sheets etc,
and execute the same in time. Also responsible for organizing and holding enquiries
and implementing disciplinary action, taking needy prima face disciplinary deviation
for shop floor.
To co-ordinate with the training manager on staff development matters and the
apprenticeship training scheme, and staff training initiates.
To Initiate Induction /onboarding experience for new joinees, To hold/Conduct/Manage
Periodical Trainings, capsules on Attitude, work behavior, safety & security norms,
Norms of Ministry of Hospitality & Tourism, pledges, so as when necessary
To suggest welfare and incentive schemes to increase productivity and enhance staff
motivation
To Prepare HRD Budget and details of expenditures, investments for the relevant
year. To advise the financial controller on monthly payroll adjustments on account of
employee leave, sickness, absence etc,
To Manage Pay Roll Systems, To Govern Biometric and manual attendance systems as
a base for employee salary.
To ensure Attrition measure or any other deductions like on for uniform retaining etc
has been executed in proper manner from the employees salary and assisting
management on such interventions..
To ensure the proper issue of identity cards , uniforms, lockers etc for new employees
 To maintain a live register/Employee Master- Database for all categories of
employees to facilitate filling up of vacancies at short notice.
To timely modify, readjust criterias of Performance Management Systems if required
and communicated across all levels, keeping management in confidence. ensure that
the staff performance appraisal exercise is completed regularly and on time by all
departments.
To conduct exit interviews, and take follow up in necessary action plans.
To initiate a call on Retention Prerogative post due consultation with Management.
To furnish any information on personnel required by the general manager or the
corporate human resource manager.
To Monitor Security Guards-interms of Quality in Surveillance and ensuring Propertys
Security, and take timely actions when as deemed necessary, keeping management
on loop..
To Manage Staff Cafeteria, Fooding and Nutrition, Menu making and timings in
confidence of the management, and make a established policy for the same, with
timely ammendmations.
Troubleshooting, Situational handling in the work-floor area or any area of staff
deployment (including contract staffing) adverse conditions including or irrespective
of escalations, it includes monitoring, sharing feed-forward and feedback with the
management post analyzing the situation.

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION: Personnel/HRD Assistant

Job Definition : To look after the routine administration of the personal department and
assist the personnel manager in personnel policies
Duties and Responsibilities

To look after the basic (routine-function), daily regulatory activities of the personnel
department in his Supervisors absence.
To assist the personnel/HRD manager in reviewing the manpower requirements of the
Hotel in consultation with the departmental heads, and also to assist/ participate in
the recruitment and selection of employees.
To ensure that all personnel files are up-to-date, and confidentiality being met.
To review the working conditions of all employees in the Hotel with emphasis on
safety, sanitation, ventilation and light, and suggest improvements whenever
necessary.
To assist Head HR in employee state insurance (ESI) and Provident fund (PF)
To co-ordinate with the f&b production team for the staff cafeteria to help in feed-
forward and feedback to ascertain the availability of nutritious and tasty food at a
reasonable cost.
To maintain an effective system of attendance and leave record in the organization,
and ensure that the attendance statements are sent to the accounts department
To ensure that staff receive timely and proper medical attention and visit employees
who are sick
To visit the residence of the employees (with his supervisor and security in case of
female residence) as a representative of the management on auspicious as well as
unhappy occasions.
To assist in ensuring the transport facilities for the staff who are entitled to it as per
the company policy, as per the guidelines of HOD.
To have basic knowledge of labour legislation including latest amendments,
especially those affecting the working of the Hotel directly, updating the
developments and flaws to the supervisor/Head HR, and liaison accordingly.

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION- Accounts Manager

Job Definition: To administer, control and develop the accounting function of the Hotel on
the basis of the uniform system of accounts in the company, and to exercise complete
control over income, expenditure, cash flow, fixed assets and movable assets of the Hotel in
strict accordance with the company policies and systems. Responsible for maintaining
accurate accounting records pertaining to all expense accounts and income accounts

Duties and Responsibilities

Responsible for the daily and recurring operations of the accounts department and
the preparation of required financial statements
To ensure that the front office and restaurant cashiers, night auditors, stores and
receiving clerks carry out their functions properly
To maintain on a daily basis all Hotel accounting records in strict accordance with the
uniform system of accounting in practice, or in accordance with the adjusted system
of such accounting that may have been modified to suit local needs
To provide the financial data to carry out financial analysis of operations so as to
assist the management to take corrective actions wherever necessary
Responsible for implementing the credit policy and decisions of the company and
maintaining city ledger records
To make constant efforts to reduce the outstanding accounts by checking these
accounts regularly and initiating action for their settlement
To prepare monthly forecasts on sales costs and payroll wherever applicable
To prepare annual financial budgets and submit them to the management
To maintain payroll records for the entire Hotel
To authorize and participate in the discarding of capital equipment, fixtures and
material
To train and develop his personal on a continuing basis and for this purpose to co-
ordinate with the training manager
To appraise the performance of his subordinates
To ensure wage accounting for the entire Hotel
To ensure the deposit of all taxes and provident fund deductions from employees,
with the government

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION: Food and Beverage Controller

Job Definition: Designing food and beverage control systems and procedures;
planning, organizing, co-ordinating and controlling the implementation of the stipulated food
and beverage control systems and procedures to optimize returns on cost in food and
beverage, and to achieve economy in food and beverage costs

Duties and Responsibilities

To gather, process, analyse and present relevant data on the performance of the food
and beverage department with appropriate comments to the management
To take corrective action whenever necessary and counsel the F&B manager and the
executive chef accordingly
To plan the Standards & specifications for the food and beverage merchandise in
consultation with the F&B manager, Executive Chef, Purchase manager and the
Financial Controller. Also to review the standards and specifications at regular
intervals
To prepare monthly profit and loss statements for each F&B outlet
To initiate and introduce improvements in F&B controls; systems and procedures
which are found necessary to ensure effective food and beverage control
To conduct spot checks in the receiving, stores, food production and all F&B service
areas
To periodically review receiving procedures and routines
To keep strict control over liquor; consumption, ordering, spoilage as well as breakage
To review with the general manager the performance of each kitchen and the food
and beverage sales outlets
To adhere to strict grooming and hygiene standards
To co-ordinate with the food and beverage manager to review reports on his
department and recommend appropriate corrective action
To co-ordinate with the purchase manager for constant post audit of contract prices
as per the bidding sheets
To co-ordinate with the chief accountant to review the food and beverage stores
systems and procedures
To co-ordinate with the executive chef for the periodic F&B inventories
To co-ordinate with the personnel department in matters pertaining to employee
discipline, recruitment, selection etc
To maintain liaison with excise for licensing of bars
In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- General Cashier

Job Definition :Providing assistance on all matters pertaining to cash collection and
deposit

Duties and Responsibilities

To undertake all banking transactions as required

To provide the restaurant cashiers and other outlets with the change that they require
To make all petty cash payments to the employees and record them in the petty cash
payment register
To fill pay-in-slips of all the incoming cheques to be deposited with the bank
To disburse the salaries of all employees at month end
To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION -Restaurant Cashier

Job Definition : Responsible to ensure that all services supplied to the guests in F&B
service areas are paid for

Duties and Responsibilities

To operate all equipment such as computers, EDC machines etc

To maintain income statements
To maintain all cash registers and ensure that that they are in proper working order
To maintain the pre-determined imprest amount in the cash drawer at all times
To ensure the availability of adequate change in his cash drawer
To price all items as per menu while preparing restaurant bills
To adhere to discounting policies as laid down by the management
To scrutinize that all credit checks have been properly signed and the room numbers
indicated
To ensure prompt delivery of credit checks to the front office cashier for timely
posting
To tally all summary sheets with the checks - both cash and credit
To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION Accounts Assistant- Payables

Job Definition : Responsible for liquidating all liabilities incurred by the Hotel after
carefully scrutinizing all records and ensuring that they have been processed accurately.
Also responsible for all disbursements of accounts payable

Duties and Responsibilities

To scrutinize all invoices and verify their accuracy

To double check invoices with purchase orders and receiving receipts
To maintain records of all disbursements as required for company controls
In case of payments of large amounts, to enter the amounts in cheque registers and
prepare cheques for final signature and disbursement
To maintain all records as required by the Hotel
To prepare accounts of sundry creditors and advance schedules and tally the same
with the control ledger
To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION Accounts Assistant- Receivables

Job Definition: To check, audit and record all outstanding accounts with a view to
obtaining early realization of the same

Duties and Responsibilities

To post daily charges to city ledgers and guest folios

To audit pick-up errors, if any
To prepare monthly schedule of sundry debts and tally with controls
To prepare and submit monthly bills on time
To reconcile inter-company accounts
To maintain travel agents deposits and commission accounts
To follow-up on outstanding collections
To ensure up-to-date maintenance of credit card system
To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION Storekeeper

Job Definition : To organize, control, maintain, record and issue as per the laid down
procedures for all merchandize stored in the Hotel

Duties and Responsibilities

To assist the Financial Controller in formulating inventory policies that are consistent
with the realities of the units financial position and operational needs
To review continuously par stock levels through inventory turnover audits and to
determine inventory levels that represent the best reconciliation of profit and
turnover objectives
To plan, organize, co-ordinate and control the operations of all the stores on a
continuous basis so as to ensure the availability of sufficient lead time to ensure
timely delivery and issue of merchandize and goods
To keep records of the movement of different categories of merchandize and take
timely corrective action to prevent wastage
To originate purchase requisitions for regular store items which reach their pre-
determined minimum par, mentioning clearly the priority
To process purchase requisitions (duly approved by the department head and the
general manager) for procurement of non-store items, clearly mentioning the dates
 on which the items are required and forward the same to the purchase department
immediately
To follow-up on all purchase requisitions placed by him
In case the stores have to be operated beyond the normal operation hours, to ensure
that the procedures laid down in this regard are fully adhered to
To co-ordinate with food and beverage controls to ensure timely submission of daily
receiving report, confirming the blind transfer of F&B merchandize from the
receiving point to F&B stores
To co-ordinate with the internal audit representative for periodic stores inventories
To strictly follow the specifications laid down, while receiving merchandize
To physically inspect all merchandize as per purchase requisitions
To conduct quantitative and qualitative checks on the merchandize received
To co-ordinate with accounts and stores for blind transfer of merchandize at the
receiving point
To co-ordinate with the purchase department for timely communication on the days
scheduled deliveries from the purchasing department and communication regarding
previous days deliveries duly received

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION Assistant Front Office Manager/ Guest Relations Executive/

Lobby Manager

Job Definition: To sell rooms to optimum capacity ensuring maximum revenue at the
same to handle all guest requests/ complaints effectively to ensure complete guest
satisfaction

Duties and Responsibilities

To help and assist the Front Office Manager in organizing and running the department
 To be warm, friendly and courteous to guests

To achieve optimum sale of rooms through proper yield management

To make and monitor the duty roster of the departmental staff

To supervise the reception counter

To check all VIP rooms

To deputize for the front office manager in his absence or whenever required to do so

To initiate action on all mail coming into the department

To initiate action on all group bookings and block rooms in the reservation register

To complete statistics maintained on a daily/ weekly or a monthly basis as per

procedure

To follow up with the local travel agent for requirements of a group before their arrival

To maintain appropriate guest history records

To greet guests on arrival and provide timely assistance at check-in

To advise the general manager of all VIP arrivals and also to escort all VIPs to their
rooms

To report on a weekly basis, all views, suggestions/ comments of guests met

To assist guests immediately if they have any problems with the services provided by
the Hotel

To pay special attention to special requests on rooms, services and complaints of

house guests

To ensure proper compliance with the unit and corporate policies with regard to lobby
administration

To promote sales and develop business contacts for the Hotel and the company

To render assistance to the front office cashiers and the night auditor
 To keep constant contact with related departments such as housekeeping,
engineering, F&B service and others]

To arrange for outside errands required by guests and management

To keep a check on guest elevator services and ensure their smooth operation

To take rounds of the entire Hotel to ensure smooth operation in all areas

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION Assistant Manager F&B / Food & Beverage Executive / Outlet
Manager

Job Definition : To organise, develop, operate and administer the food and beverage
pre-determined service area that has been assigned to him/ her

Duties and Responsibilities

Responsible for food and beverage service in the pre-determined area assigned to
him/ her

To conduct the functions of the F&B Manager in his absence

To recommend food and beverage service standards and specifications in clear

relation to industry standard, Hotel policy and external competition

To originate and approve the general stores requisition, beverage requisition and the
kitchen requisition as per weekly/ daily schedules planned.

To maintain par stocks for silverware, china, linen, dry food stuff, stationary and non-
alcoholic beverages. Also, to revise these par stocks as per seasonal changes

To recommend the periodic purchase of special items both domestic and imported

To keep abreast with the competition by conducting periodic competition and market
surveys

To conduct a menu engineering exercise annually to be able to identify the fast

moving and slow moving items on the menu(s)

To analyse guest comments and ensure that the negative factors in food quality and
service are removed without causing further damage

To help in uniform inspections of service personnel and co-ordinate with the

housekeeper for improvements, if any

To plan and conduct food festivals and promotions to up sell the slow moving and
non-moving items on the menu(s)
 To ensure the timely pick-up and replenishment of all buffets

To ensure reasonable variety on daily buffets

To liaise with the training manager to organize programmes for staff in the
department

To make random checks and ensure that the quantities of various items indicated in
the records are the same as the physical inventory

To ensure that pest control is done at regular intervals and regular schedules are
maintained for the same

Responsible for maintaining reasonable cost control in the department without

compromising on quality

To keep wastage of food to the minimum, by timely buffet replenishment, controlling

food wastage, ensuring appropriate portions and checking pilferage

To account for the spoilage of food and beverage items and breakage of glassware
and china

To maintain and enforce such systems and methods in the area of F&B service as laid
down by the management

To develop new and superior methods of professional food and beverage service

To ensure proper accounting of all guest cheques and staff tips

To ensure that all banquet functions are conducted in a pre-planned manner, keeping
the guests request in mind. Also to ensure that such events do not disturb guests in
other areas of the Hotel

To ensure that all room service orders are served in standard time, as per guest
request and with proper professional etiquette

To conduct daily briefings and ensure that shift beginning and shift end briefings are
being held at the beginning and end of each shift

To be present in the area of operation at the peak operation hours

To ensure that employees in the department conform to house rules and policies of
the Hotel
 To initiate the performance evaluation of his subordinate staff

To formulate and ensure adherence to Service standard.

To ensure the grooming of his staff as per the standard laid down by the management

To personally meet with ailing guests or guests with special requests. Also, to meet
with any guest who has a complaint regarding food or a beverage or service provided
by staff in his department

To ensure proper sanitation and safety in the operations of the his/ her department

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION Captain

Job Definition : To organize, supervise and train all service personnel in his
department with a view to providing fast and courteous service to guests

Duties and Responsibilities

To organize train and supervise over the restaurant/ in-room-dining/ bar service staff
for the purpose of giving satisfactory service to guests

To be able to take complete charge in the absence of the restaurant manager

To develop restaurant sales through setting high standards of service to guests

To conduct daily briefings and allot duties to subordinate staff

To acquire thorough knowledge of food and beverage control procedures and

implement the same

To handle guest complaints and ensure guest satisfaction through immediate action

To inspect table cover layouts and equipment placement and settings before
commencement of service

To inspect all service staff

 To plan the staff duty roster with the approval of the manager in charge

To co-ordinate with housekeeping for proper, clean and adequate supply of restaurant
linen as per par stocks

To co-ordinate with engineering for maintenance of the fittings and equipment in the
service area

To consciously and continuously strive to better his/ her skills and increase his/ her
knowledge

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Hostess

Job Definition : To continually strive for the development of sales in the restaurant by
maintaining the highest standards in guest handling

Duties and Responsibilities

To maintain reservations and allocate tables

To welcome guests to the restaurant in an appropriately warm and courteous manner

and guide them to their tables, help them to get seated and present them the menu

To coordinate with the other service personnel in the restaurant for overall
operational efficiency. Particularly through proper maintenance of reservations,
allocation of tables so as to facilitate service by appropriate distribution of work load

Maintaining menus and other guest supplies and special equipment entrusted to her
by the management
 To take the guest order correctly and with appropriate courtesy

To assist the guest in choosing the best items on the menu, thereby increasing sales,
by up selling and suggestive selling

To handle all guests without bias or prejudice

To carry out any duties assigned by the Captain/ Manager

To follow the house rules and policies laid down by the management

To adhere to strict grooming and hygiene standards

To consciously and continuously strive to better her skills and increase her knowledge

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION Engineering Supervisor

Job Definition : To ensure the preventive maintenance of all machinery and equipment
including civil works as per schedule. Also to maintain history cards and check-lists of all
equipment. To assist the chief engineer in day to day operational activities

Duties and Responsibilities

To ensure the effective running and maintenance of the air conditioning plant and the
refrigeration equipment
 To supervise the operation of the plant room, boiler room, mechanical and electrical
works and the engineering controls

To ensure the smooth functioning of the generators and supply and storage of diesel

To periodically check and supervise the functioning of the gas bank, cylinder
replacement, etc.

To maintain contact with all equipment suppliers for periodic and emergency
servicing and repairs

To constantly check on the maintenance jobs in various areas and ensure their timely
completion

To plan preventive maintenance schedules in all areas including guest rooms and
ensure their timely completion

To supervise repairs in case of breakdowns and ensure their timely completion

To keep the chief engineer informed of the daily maintenance progress and
performance of various machines

To officiate for the chief engineer when required to do so

To co-ordinate with house keeping for scheduled maintenance

To coordinate with food and beverage and other departments for maintenance of
equipment and machinery

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION- Engineering Technician

Job Definition: To complete the maintenance work assigned as per area of

specialization, competently and completely

Duties and Responsibilities

To complete all maintenance jobs in the specific area of specialization, quickly,

accurately and completely

To maintain proper records of all tasks completed and pending

To ensure proper usage and minimum wastage of spare parts

To work in such a manner as to ensure the safety of self and others

To give proper and complete handover at the end of his shift

To constantly strive to better his skills and abilities

To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION- Housekeeping Supervisor

Job Definition: Incharge of day to day supervision of all service personnel working in
assigned areas of the Hotel. Responsible for the proper cleaning and appointments of guest
rooms and public areas under his/ her control. Responsible for the maintenance and
supervision of service specifications and proper training of housekeeping staff

Duties and Responsibilities

To conduct shift wise briefings and assign daily duties to all housekeeping personnel

To prepare cleaning schedules for various areas of the hotel

To check each finished room with special emphasis on bathrooms, bath tubs, W.C.s ,
wash basins, beds, carpets and all other fixtures and furniture

To check all par stocks of linen on floors and ensure timely delivery of linen from the
linen room to the floors

To ensure strict adherence to linen and uniform exchange procedures and timings
and to bring damaged or misused linen / uniforms to the attention of the Executive
Housekeeper.

To maintain floor pantries and trolleys in a clean and orderly manner

To immediately report lost & found items and ensure adherence to lost and found
procedures of the hotel

To maintain regular and complete advance schedule for annual and periodic
maintenance

To ensure detailed checking of all public areas

To ensure detailed checking of all back of the house and out areas of the hotel

To liaison with the engineering department for day to day maintenance work, to
follow up and ensure completion of the same

To supervise all laundry operations and timely exchange of linen, uniforms and guest
laundry
 To follow up on daily flower requirements of the hotel in public areas as well as F&B
areas of the hotel

To requisition for and maintain stocks of all cleaning chemicals and cleaning supplies

To supervise pest control operations in various areas of the hotel

To ensure adherence to DND procedures

To ensure proper handling and record keeping of all master keys of the hotel

To ensure upkeep and proper handling of all Housekeeping equipment

To maintain the daily log book and other records, follow up on occupancy reports,
Expected Arrivals and Departures and coordinate clearance of rooms to the Front
Office Department

To handle the Housekeeping desk from time to time as per the guidelines and
procedures laid out

To handle guest queries and complaints in a polite and courteous manner

To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION -Housekeeping Desk Attendant

Job Definition: To act as information and transmitting centre for all communication
within the department and between guests and the department as well as between the
department and other departments

Duties and Responsibilities

To deal with the entire housekeeping department through the telephone with the
purpose of making a note and forwarding all communication for necessary action

To maintain direct link between front office and the housekeeping supervisor to clean
all vacated rooms so as to maintain vacant clear room inventory

To receive various maintenance orders and prepare a maintenance slip to forward to

the engineering department after recording in the housekeeping maintenance
register, as per procedure

To prepare proper room status report on the basis of occupancy lists received from
guest floors

To transmit all the information received from the front office to the housekeeping
supervisor for necessary action with regard to rooms allotted to VIPs, scanty
baggage etc
 To receive all guest messages, complaints and requests with regard to housekeeping
and to transmit them for necessary action

To handle all lost and found enquiries

To handle the issue and retrieval of all keys under the charge of housekeeping

To be courteous and patient, speak in a clear and pleasant voice and to be able to
grasp a guests request or complaint at the first explanation. Should also have a good
command over the English language

To be conversant and familiar with all areas of the Hotel, so as to ensure correct and
swift compliance of any orders and actions

To distribute and receive back all master keys and other keys

Maintain record of all extra items like heater, hot water bottle, hard pillows etc issued
to guests on request

Maintain the availability of all records and registers like- lost and found, attendance,
uniforms etc

To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Room Attendants/ Houseman

Job Definition: To maintain the guest bedrooms and bathrooms as per the standards
lay down by the management. Also to clean the public area in the Hotel

Duties and Responsibilities

To clean guest bedrooms and replenish supplies

To clean guest bathrooms and replenish supplies

To report missing or damaged Hotel property to the supervisor

To maintain a polite, dignified and helpful attitude towards guests

 To clean all carpeted space with the help of a vacuum cleaner

To clean guest corridors, elevators and wash rooms using the right chemicals and as
per procedure

To carry out spring cleaning as and when instructed by the supervisor

To clean and polish floors

To set up the housekeeping pantry area and the housekeeping trolleys

To communicate maintenance requests in guest rooms to the housekeeping desk

To maintain par stocks in the housekeeping pantry

To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Uniform and Linen Room Attendant

Job Definition: Responsible for effective functioning of the uniform and linen room in
order to ensure the required standards with regard to Hotel linen and employee uniforms

Duties and Responsibilities

Responsible for the proper upkeep and required standards of linen and uniforms
 To check and ensure that uniforms are properly cleaned and ironed before issue

To undertake routine checks on the condition of the Hotel linen and uniforms

To ensure proper control on the issue of clean linen and uniforms

To check continually with the laundry for his/her requirements

To ensure control of inventory both periodic and weekly

To maintain proper par stock in circulation

To issue uniforms to all Hotel employees

To count the soiled uniforms/ linen received and ensure their proper delivery to the
laundry

To maintain records of linen and uniforms

To carry out detailed and thorough checking of all items for mending

To adhere to strict grooming and hygiene standards

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Bell Boy

Job Definition: To attend to all errands and take care of guest check-in and check-out
in strict accordance with laid out policy and procedures

Duties and Responsibilities

To greet all guests on arrival as per standards instructed

To welcome guests warmly and courteously to the Hotel

To escort all FIT arrivals to their allotted rooms as per standards instructed

To take guest baggage to their allotted room on guest arrival

To collect baggage from a departure room as per instruction from the front desk

To assist during room changes

To operate the guest elevators

To tag all guest luggage with guest name and room number

To ensure the safety and security of guest baggage in the luggage room

To ensure that the lobby, lobby seating and reception area is clean and orderly at all
times

To carry out external errands for the guests

To carry out the task of paging the guest

To bid a warm farewell to each guest on departure

To carry out any duties assigned by the Manager

To follow the house rules and policies laid down by the management

To adhere to strict grooming and hygiene standards

To consciously and continuously strive to better his/ her skills and increase his/ her
knowledge

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION - Steward

Job Definition: To ensure the service of food and beverage to the guest with
appropriate courtesy and efficiency

Duties and Responsibilities

To develop restaurant sales by setting high standards of service

To ensure complete preparation of restaurant/ room service mis-en-place before the

area opens for operation

To take the guest order correctly and with appropriate courtesy

To assist the guest in choosing the best items on the menu, thereby increasing sales,
by up selling and suggestive selling

To handle all guests without bias or prejudice

To write out guest cheques and ensure their proper processing by presenting them to
guests and encashing the same

To assist the captain in preparing the general stores requisition

To carry out any duties assigned by the Captain/ Manager

To follow the house rules and policies laid down by the management

To adhere to strict grooming and hygiene standards

To consciously and continuously strive to better his/ her skills and increase his/ her
knowledge

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.
JOB DESCRIPTION- Chef de Partie

Job Definition: Responsible for food production and waste control in his area

Duties and Responsibilities

Responsible for all food production in the area assigned to him

To assure conformance to all food production standards and specifications set by the
executive chef

To control usage and eliminate wastage with a view to minimising food costs

To maintain a high standard of cleanliness in his station

To make out daily requisitions for the supplies needed with the approval of the
executive chef or the sous chef

To upkeep all equipment used in his section

To work with all other sections and maintain harmony in the main kitchen

To train and supervise kitchen personnel in his station

To ensure that employees in the department conform to house rules and policies of
the Hotel

To initiate the performance evaluation of his subordinate staff

To ensure that kitchen personnel in his station conform to hygiene and sanitation
practices
 To personally supervise the maintenance of proper cooking, thawing and storage
temperatures for all raw and cooked food in his/ her station

To facilitate the timely pick-up of food orders placed by the service staff

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.

JOB DESCRIPTION- Sous Chef

Job Definition : To organise, develop, operate and administer the main kitchen as per
standards and recipes developed by the executive chef. Also, to handle independently one or
more of the satellite kitchens assigned to him

Duties and Responsibilities

To look after the function of the executive chef in his absence

To approve requisitions from stores for stations assigned and in the executive chefs
absence, for the entire kitchen

Responsible for all food production in the area assigned to him

Responsible for overall food cost control without affecting standards and procedures
as laid out by the management

To account for the usage, consumption, spoilage and control of food stuff produced
and stored under his supervision

Responsible for the preparation of mis-en-place at all stations

Responsible for maintaining all attendance records

 To recommend the periodic purchase of special items, orders of canned and dried
fruits, dried food items both domestic and imported

To keep wastage of food to the minimum at all stages of food production

To maintain and enforce such systems and methods in the area of F&B production as
laid down by the management

To ensure that employees in the department conform to house rules and policies of
the Hotel

To work closely with the Banquet Manager, Assistant Managers in the F&B Service
Area/ restaurants, and the Executive Kitchen Steward for the attainment of profit,
quality and service standards of the department and the Hotel

To initiate the performance evaluation of his subordinate staff

To ensure that the main kitchen and all the satellite kitchens are clean at all times

To ensure that employees in the department conform to hygiene and sanitation

practices

To personally supervise the maintenance of proper cooking, thawing and storage

temperatures for all raw and cooked food in his/ her department

To keep abreast with the competition by conducting periodic competition and market
surveys

To facilitate the timely pick-up of food orders placed by the service staff

To co-ordinate with the engineering department for maintenance of all kitchen

equipment. Also to ensure proper and adequate supply of gas

To undertake the responsibility for the following in the absence of a Kitchen

Stewarding Executive:

Responsibility for food and service made available for the staff in the cafeteria

To ensure that prescribed cleaning formulae are being used to maintain

highest possible standards of cleaning

To develop standard procedures for new tasks and changed conditions

 To co-ordinate with the receiving manager for checking of the equipment in
order to ensure conformity with specified/ expected standards

To co-ordinate pest control operations for all the kitchens

To make conscious and continuous efforts to develop local suppliers to

substitute imported/ expensive items

In addition to the above mentioned duties and job functions, any other assignment given on
an occasional basis or daily basis by the immediate superior or the management.