Implementation Solution For Change - Software Upgrade - (GSM) Ver3

Suggested LOGO
for customer
BTS Site upgrade of Umniah

Company
Implementation
Solution for Wireless
Product Change
(Note: update the yellow background area content base on specific change. )
Middle East Region Customized

Implementation Solution Template V5.0
Prepared by: Sumit Kr. Singh Date: 2017.04.03
Reviewed by: Obaida Al asharf Date: 2017.04.03
Approved by: Yousef Ibrahim Abu Date: 2017.04.03

Ayash
Implementation Solution for Change
Contents
1 Live network information...................................................................................................3
1.1 Live network topology............................................................................................3
1.2 Business volume.....................................................................................................3
1.3 Main existing problems..........................................................................................4
1.4 Remote access information.....................................................................................4
2 Purpose and Requirements..................................................................................................4
2.1 Change purpose.......................................................................................................4
2.2 Change scenario......................................................................................................4
2.3 Change scope & scale.............................................................................................4
2.4 Change Period.........................................................................................................5
3 Description of Change and Change Influence....................................................................5
3.1 NE list & version number or patch number before and after change.....................5
3.2 Surrounding NEs and version number involved by the change.............................5
3.3 Change relevance....................................................................................................6
3.4 Description of changed software............................................................................6
3.5 Description of changed hardware...........................................................................6
4 Change Preparations...........................................................................................................6
4.1 Composition of Change Team and Responsibility of Team Members...................6
Change Team of XX Company.................................................................................................6
Huawei Change Team...............................................................................................................6
Huawei Support & Guarantee Team.........................................................................................7
4.2 Check of Equipment Running................................................................................7
4.3 Change Risks and Countermeasures.......................................................................7
4.4 Check Before Change.............................................................................................8
5 Operation Steps for Change................................................................................................8
5.1 Change Steps...........................................................................................................8
5.2 Test and Verification...............................................................................................9
5.3 Solution for Changeback In the Case of Failure..................................................10
5.3.1 Definition of Change Failure..............................................................................10
Definition of Change Failure...............................................................................................10
Rollback decision..................................................................................................................10
5.3.2 Overall Description of Changeback..................................................................10
5.3.3 Information Collection Before Changeback.....................................................11
5.3.4 Changeback Steps..............................................................................................11
Technical support website: Technical support hotline: Page 2 of 11

http://support.huawei.com Fax:
5.3.5 Equipment Status Check....................................................................................11

5.3.6 Tests After Changeback.....................................................................................12
5.3.7 Changeback Risk Analysis................................................................................12
5.4 Change of Spare Parts and Emergency Workstation............................................12
6 Work After Change...........................................................................................................12
6.1 Observation...........................................................................................................12
6.2 Provision of Materials...........................................................................................13
6.3 Provision of Software...........................................................................................13
6.4 Training.................................................................................................................13
6.5 Matters Needing Attention....................................................................................13
1 Live network information

1.1 Live network topology

No any historical accidents
Remote Access available and authorization for Customer Network needed

(Team viewer is used for remote emergency access)
1.2 Business volume
Whole network software needs to upgrade

NE
Product Current Version Recommended Target Version
Number
BTS 1000 BTS3000V100R009C00SP230 BTS3900 V100R011C10SPC260
1.3 Main existing problems
No main existing problems: Only software upgrade for the new version for Umniah
Phase13
1.4 Remote access information
Remote Access available and authorization for Customer Network needed

(Team viewer is used for remote emergency access)
2 Purpose and Requirements

2.1 Change purpose
Umniah Phase13 Project: The current version is BTS3000V100R009C00SP230

and the target version is BTS3900 V100R011C10SPC260.
2.2 Change scenario
Software Upgrade, version

Software upgrade
2.3 Change scope & scale
first node/whole network/solution making and verification

Operation will implement for GSM BTS from SLTHBSC
The operation can be summarized as below:
Pre-upgrade
Verfification
2.4 Change Period
Change Date Change Start Time Change End Time

2017-April-05 00:00 AM 06:00 AM
3 Description of Change and Change Influence

3.1 NE list & version number or patch number before and after change
Version After
NE Type NE Name Version Before Change
Change
BTS3900 BTS3000V100R009C00SP23 BTS3900
Sweiseh
GSM 0 V100R011C10SPC260
BTS3900 Bader_Ma3sara BTS3000V100R009C00SP23 BTS3900
GSM (G) 0 V100R011C10SPC260
BTS3900 BTS3000V100R009C00SP23 BTS3900
Mahis(n)
GSM 0 V100R011C10SPC260
BTS3900 BTS3000V100R009C00SP23 BTS3900

MahisTown(G)
GSM 0 V100R011C10SPC260
BTS3900 BTS3000V100R009C00SP23 BTS3900
New_Bader
GSM 0 V100R011C10SPC260
BTS3900 Zabdah_UmEnj BTS3000V100R009C00SP23 BTS3900
GSM asah 0 V100R011C10SPC260
BTS3900 BTS3000V100R009C00SP23 BTS3900
Salt_Yarqa($)
GSM 0 V100R011C10SPC260
BTS3900 BTS3000V100R009C00SP23 BTS3900
Era_Village2
GSM 0 V100R011C10SPC260
3.2 Surrounding NEs and version number involved by the change
U200 version as we will do it from U2000.
NE Type NE Name NE Version

U2000 U2000-1 V200R016C10SPC250
3.3 Change relevance
Not Involved
3.4 Description of changed software
We already changed BSC Software from R16 to R18 for this GSM BSC
Now we will also upgrade the BTSs under this BSC.
3.5 Description of changed hardware
Not Involved
4 Change Preparations
4.1 Composition of Change Team and Responsibility of Team Members
Change Team of Huawei and Umniah Company
Name Job Role Email or Telephone No.

Mahmoud Hassan momeir@umniah.com
Chief commander
00315488
Hussein Enayeh BSC Engineer [henayeh@umniah.com]
Huawei Change Team
Name Responsibility Telephone No.

Obaida 00741261 Chief commander 00962789097105
Mahmoud Hassan Owner for BSC product change 00962781511395
00315488
Huawei Support & Guarantee Team
Name Responsibility Telephone No.

00404804 Weiyongqiang GTAC Support 02918192263077
Yusef Ayash Technical Director 962787711717
4.2 Check of Equipment Running
S Result
Item
N
1 Existing alarm Normal
2 Network KPI Normal
3 Hardware running status Normal
4 Timing Task Normal
5
6
4.3 Change Risks and Countermeasures
Possibilit
SN Risk Description Impact Countermeasure
y
Remote connection is
1 Low High Contact on call manager
broken
Interface board is Contact site engineer to replace

2 Middle High
broken the board via SPMS
Contact GTAC to troubleshoot

3 Site goes down Middle High
urgently and restore service

4 Loss of maintenance Low Middle
5
6
4.4 Check Before Change
No. Preparations Before Change Owner Completion Date

1 Data backup Mahmoud Ahmed 1 day before
Hassan 00315488 change date
2 Test and record alarm, equipment status Mahmoud Ahmed 2 hours before
and business dialing test Hassan 00315488 change time
3 Readiness of boards, tools, and Mahmoud Ahmed 1 day before
instruments Hassan 00315488 change date
5 Operation Steps for Change

5.1 Change Steps
Step Time (local) Task Owner

1 00:00-00:30 Risk check Mahmoud Ahmed Hassan 00315488
2 00:30-01:30 Pre-upgrade Mahmoud Ahmed Hassan 00315488
3 01:30-05:00 Upgrade Mahmoud Ahmed Hassan 00315488
4 05:00-06:00 Rollback if fail Mahmoud Ahmed Hassan 00315488
5 06:00-test complete Roll back test Mahmoud Ahmed Hassan 00315488
Detailed operation steps :

From Microsoft Word Menu Insert ->Object->Create from File->Browse and
select script or operation step document->Display as icon-> OK (If operation step is
simple , you can write here directly, it cannot be blank)
BTS3900
V100R011C10 (GBTS) Upgrade Guide (U2000-Based).doc
5.2 Test and Verification
No. Operation Item Operation Method Owner Time(Start ,end)

1 Achieve the LST VER; Mahmoud Ahmed 03:00 03:05
change purpose Hassan 00315488
2 No abnormal LST ALM; Mahmoud Ahmed 03:05 03:10
alarm Hassan 00315488 &
NOC
3 Main KPIs are From U2000 client query Nie Bin 310843 & NOC 03:10 03:15
normal main KPI
4 CS & PS service Drive test team make call DT & NOC 03:15 05:00
are normal test and browse internet
5.3 Solution for Changeback In the Case of Failure
5.3.1 Definition of Change Failure
Definition of Change Failure
(1) The dial test shows that calls cannot be made through a certain office route.
(2) Charging amount is wrong.
(3) A lot of users fail to make or receive calls.

(4) One-way audio in a large area
(5) Frequent breakdown
(6) Customer complaint
(7) Major KPI degraded
Rollback decision
SN From Decision Person Decision Time(Local)

Huawei
1 (essential) Yousef Ibrahim Abu Ayash 00701261 06:30
Customer
2 (optional) Sakher 06:30
5.3.2 Overall Description of Changeback
SN Step Owner Time

(start ,end)
1 Starting the upgrade tool Mahmoud Ahmed Hassan 05:00 05:10

00315488
2 Configuring the rollback Mahmoud Ahmed Hassan 05:10 05:11
data 00315488
3 Performing the rollback Mahmoud Ahmed Hassan 05:11 05:40
00315488
4 Verifying the rollback Mahmoud Ahmed Hassan 05:40 06:00
00315488
5.3.3 Information Collection Before Changeback
Collect Alarm and KPI
5.3.4 Changeback Steps
Detailed Changeback steps:

From Microsoft Word Menu Insert ->Object->Create from File->Browse and
select script or operation step document->Display as icon-> OK

BTS3900
V100R011C10 (GBTS) Upgrade Guide (U2000-Based).doc
5.3.5 Equipment Status Check
No need.
5.3.6 Tests After Changeback
SN Operation Operation Method Owner Time

. Item
1 No abnormal LST ALM; Mahmoud Ahmed 04:05-04:10
alarm Hassan 00315488 &
NOC
2 Main KPIs From U2000 client query Nie Bin 310843 & NOC 04:10-23:00
are normal main KPI
3 CS & PS Drive test team make call Umniah & NOC 04:15-23:00
service are test and browse internet
normal
5.3.7 Changeback Risk Analysis
Possibilit
SN Risk Description Impact Countermeasure
y
New service affected Contact GTAC to troubleshoot

1 Low High
alarm appear urgently and restore service
Interface board is Contact site engineer to replace

2 Middle High
broken the board via SPMS

3 KPI degraded Middle High
5.4 Change of Spare Parts and Emergency Workstation
Customer is responsible for arranging Spare parts equipment

6 Work After Change

6.1 Observation
Observation Item Expected result Observation Owne

Period r
(start , end)
Check all alarms and should be No new alarm , If 4:00AM- 23:00PM NOC
same as before change there have new
alarm it should not
affect service
KPI Check (Call drop ratio, KPI is normal, not 4:00AM- 23:00PM NOC
HOSR, CSSR) degraded.
6.2 Provision of Materials
Clarify owners, provision time, and materials that shall be provided.
6.3 Provision of Software
Clarify owners, provision time, and software and disks that shall be provided.
6.4 Training
N/A
6.5 Matters Needing Attention
IF BootROM issue appear then need to upgrade the BOOTROM first.


Implementation Solution For Change - Software Upgrade - (GSM) Ver3

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Implementation Solution For Change - Software Upgrade - (GSM) Ver3

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Verfügbare Formate

Suggested LOGO

BTS Site upgrade of Umniah

Middle East Region Customized

Prepared by: Sumit Kr. Singh Date: 2017.04.03

Reviewed by: Obaida Al asharf Date: 2017.04.03

Approved by: Yousef Ibrahim Abu Date: 2017.04.03

Technical support website: Technical support hotline: Page 2 of 11

5.3.5 Equipment Status Check....................................................................................11

1 Live network information

Technical support website: Technical support hotline: Page 3 of 11

No any historical accidents

Remote Access available and authorization for Customer Network needed

1.2 Business volume

Whole network software needs to upgrade

1.3 Main existing problems

1.4 Remote access information

Remote Access available and authorization for Customer Network needed

2 Purpose and Requirements

Umniah Phase13 Project: The current version is BTS3000V100R009C00SP230

2.2 Change scenario

Software Upgrade, version

2.3 Change scope & scale

first node/whole network/solution making and verification

2.4 Change Period

Change Date Change Start Time Change End Time

3 Description of Change and Change Influence

BTS3900 BTS3000V100R009C00SP23 BTS3900

3.2 Surrounding NEs and version number involved by the change

U200 version as we will do it from U2000.

NE Type NE Name NE Version

3.3 Change relevance

3.4 Description of changed software

3.5 Description of changed hardware

Change Team of Huawei and Umniah Company

Name Job Role Email or Telephone No.

Huawei Change Team

Name Responsibility Telephone No.

Huawei Support & Guarantee Team

Name Responsibility Telephone No.

4.2 Check of Equipment Running

4.3 Change Risks and Countermeasures

Interface board is Contact site engineer to replace

Contact GTAC to troubleshoot

Contact GTAC to troubleshoot

4.4 Check Before Change

No. Preparations Before Change Owner Completion Date

instruments Hassan 00315488 change date

5 Operation Steps for Change

Step Time (local) Task Owner

Detailed operation steps :

5.2 Test and Verification

No. Operation Item Operation Method Owner Time(Start ,end)

5.3 Solution for Changeback In the Case of Failure

5.3.1 Definition of Change Failure

Definition of Change Failure

(3) A lot of users fail to make or receive calls.

SN From Decision Person Decision Time(Local)

5.3.2 Overall Description of Changeback

SN Step Owner Time

1 Starting the upgrade tool Mahmoud Ahmed Hassan 05:00 05:10

5.3.3 Information Collection Before Changeback

Collect Alarm and KPI

5.3.4 Changeback Steps