Beruflich Dokumente
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SALESFORCE CERTIFIED
ADVANCED ADMINISTRATOR
Winter 17
CONTENTS
About the Salesforce Certified Advanced Administrator Program................................ 1
Section 1. Purpose of this Exam Guide........................................................................... 2
Section 2. Audience Description: Salesforce Certified Advanced Administrator ........ 3
Section 3. About the Exam .............................................................................................. 4
Section 4. Recommended Training and References ..................................................... 5
Section 5. Exam Outline................................................................................................... 6
Section 6. Sample Exam Questions ................................................................................ 8
Section 7. Answers to Sample Exam Questions ........................................................... 10
Section 8. Maintaining a Certification........................................................................... 11
The first credential in the program is the Salesforce Certified Administrator. This credential
focuses on the features and functionality used to maintain a Salesforce implementation. The
second level in the program is the Salesforce Certified Advanced Administrator. This
credential is targeted toward the Salesforce Certified Administrator who has mastered the
advanced Salesforce configuration maintenance, and is able to use the advanced features
and functionality to solve a variety of business problems.
Set up and configure Sales Cloud applications, including products, price books,
schedules, and quotes.
Understand the capabilities of sandboxes and the tools available to move data
between environments.
Use custom report types, reporting snapshots, complex charting, custom summary
formulas, bucketing, joined reports, and cross-filters to build reports that meet
complex business requirements.
Create workflow rules, approval processes, and formula fields to automate complex
business processes.
*Please note that on occasion, Salesforce Certification may place a small number of un-
scored questions on an exam in order to gather data on question performance.
These unscored exam questions are in addition to the 60 scored questions on your
exam, and have no impact whatsoever on your final exam score.
To access the most comprehensive training list, download a copy of our Salesforce Guide to
Certification available here.
To enroll in instructor-led courses and launch online training from your Salesforce
application, click the Help & Training link in the upper right corner of the screen (requires
login) and search for the desired courses. Non-Salesforce customers can register for
instructor-led courses here.
DATA MANAGEMENT
Explain the tools and best practices for improving and enriching data quality
(validation, managing duplicates, enriching, archiving).
Weighting
10%
CONTENT MANAGEMENT
Explain how to set up and maintain Salesforce Content.
Weighting
3%
CHANGE MANAGEMENT
Describe the options available to move metadata between environments
(change sets, Force.com IDE).
Describe the capabilities and best practices for using change sets to move
metadata between environments.
Weighting
10%
ANALYTICS, REPORTS AND DASHBOARDS
Given a scenario, determine the appropriate analytic tools to meet complex
reporting requirements (custom report types, reporting snapshots, complex
charting, custom summary formulas, bucketing, joined reports, cross filters,
dynamic dashboards, dashboard filters).
Weighting
10%
PROCESS AUTOMATION
Given a scenario, troubleshoot an approved process.
Given a complex scenario, determine the solution using a combination of
automation tools to solve a business problem (workflow rules, approval
processes, formula fields, and when to use Visualforce and Apex triggers.
Weighting
13%
1. Universal Containers has a custom field on its contact record called Salary that is hidden
for all profiles except the System Administrator. The Administrator has been asked to
grant Read-Only access to the Salary field to the recruiters and assistants. The recruiters
and assistants currently have two different profiles.
2. Sales representatives are reporting trouble syncing quotes with their related
opportunities.
4. The sales manager at Universal Containers wants to see all opportunities that do not
have any activities.
Click here for information regarding requirements and cost to maintain your Salesforce
certification.
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