1 IW51 Create Service notification

2 IW58 Create service quotation/ request

3 VA22 Reject Quotation
4 OISD Process service products
5 VA01 Creating a sales order

6 IW72 Change service order

7
After call by customerService request will be created by CSR
Work center manager searches for notification & create service order
If customer rejects the quotation, provide reason of rejection
Check the task list
Create with reference to quotation & assign employee in SO

Add spare parts to created service order. spare parts required copied
from the task list are reviewed in the service order.
Person responsible
main work center
Location data
Maintainance plant

work center
Business Area
CO Area
Company Code
Coding
Description
Additional Text
 1 VA41 Create Service contract
2 IW51 Create Service notification
3 IW52 Change service notification

4 IW58 Create Service Order

5 IW32 Change Service Order

6 MB11 Confirm material
7 ME21N
8 MIGO
9 MIRO
10 IW33 Display planned/actual costs
11 IW32 Close the service order
12 VF04 Generate invoice for the contract
Define the Service level agreement between the services company and the customer
After customer call, service notification is being created to capture info provided by customer
Adding more info to notification received from customer
The work center manager searches for assigned notifications and creates a service order with referenc
the notification.
Release service order
Confirm the consumption of the spare part materials
Functional Location
Coding
Description

Main work center

Planner Group
Maintainance activity type