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PRINCIPLES OF
MANAGEMENT
ASSIGNMENT - 3
SUBMITTED BY:
B NIKHITHA
B140728EC
1. Discuss the
steps involved in the control process.
Ans. Control is a continuous process. It is not applied when be
everything else is done. There may be some in-built controls in
the exercise of managerial techniques. In spite of this there may
be a difference in standards to be achieved and actual
performance. This may be due to human limitations. Some control
methods may have to be applied to improve performance.
(i) The control points should be timely so that they may be able to
reveal significant deviation in time thereby saving further losses,
2. Measurement of Performance:
The second step in controlling process is the measurement of
performance. The actual performance is measured against the
standards set. This will enable management to determine whether
the work is being done according to plans or not. The
measurement of quantitative objectives is easy since figures of
work done will be available. The qualitative performance such as
human relations, employee morale, etc. can only be measured
through psychological tests and surveys.
2. Design essentials:
a. The designing of the control should be done based on the
desires of the customer.
b. For a particular control system, one person should be
nominated responsible.
c. For knowing or testing the degree of the reliability, it is very
essential to calibrate the various measuring instruments.
d. The corrections should be carried out.
e. Must possess feedback to its correctness.
f. The critical points form a very critical part of the control system
design.
g. The deviation that occurs must be calculated or measured.
1. Customer-focused
3. Process-centered
4. Integrated system
6. Continual improvement
A major thrust of TQM is continual process improvement.
Continual improvement drives an organization to be both
analytical and creative in finding ways to become more
competitive and more effective at meeting stakeholder
expectations.
8. Communications