KAUSHAL KUMAR

63/5, Sarswati Colony, Faridabad, Haryana 121003 | C: +91- 7840086223 |

kaushal5063@gmail.com

SUMMARY
Analytical Computer Engineer adept at resolving complex network issues. Critical thinker who
addresses customer support issues quickly and who consistently exceeds performance standards.
Successful at driving the teamwork along with 6 months team leader experience.

SKILLS SET
Vast technical knowledge Exceptional troubleshooter
LAN aptitude Team building
Microsoft Office Expert Strong organisational skills
Network configuration and Windows platform expert
support

ACCOMPLISHMENTS
Diagnosed network, hardware and software failures and resolved
technical issues at CETPA INFOTECH Pvt. Ltd.
Played an instrumental role in managing the team during ALL INDIA level
examination event.

EXPERIENCE
03/2017 to Present Tech-Support
At client side Pearson VUE from Encaminar International Business
Solutions

Working with Pearson VUE, the leaders in Computer-based testing and

providing Technical, Applications, Hardware and Software support to test
centers.

Coordinates with other Information Technology areas to resolve problems

if necessary.

Investigates causes, tests solutions, and puts solutions in place to reduce

calls to the helpdesk for the event sites.

Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003

and 2007, Windows Server, Small Business Server 2003/2008, Active
Directory management Exchange 2003/2007, Blackberry Server/Windows
Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP,
Ethernet, wireless router and Firewall Configurations.

Installation and providing support to Pearson VUE event sites.

09/2016 to 02/2017 Network Engineer
Cetpa Infotech Pvt. Ltd Noida, Uttar Pradesh

Managing IT Operations for corporate and Project Offices including

planning, deployment, monitoring, maintenance, development,
upgrade, and support of all IT systems, including Servers, PCs, Networks,
Hardware, Software, and Peripherals.

Administration and maintain the group of Windows Servers 2008 ensuring

uptime, applications & operating system patches, maintenance releases,
applying appropriate security policies, Group Policy Objects (GPO).

Implementation and administration of Windows Servers and Services

Active Directory, Exchange Server, File & Print Server, FTP server, DNS,
DHCP, WDS, Group Policy etc.

Vendor Relation Management- Procurement of IT solutions and

negotiating with vendors for timely supply of inventory, computer
peripherals and hardware devices as per SLA to facilitate smooth project
activities.

Multi location IT Infrastructure Management for Internal setup, having

more than 75 sites.

A timely solution, in Coordination with various Functional teams, to resolve

the IT issues.

Perform to achieve the scheduled deadlines to meet various application

deployments with Standard Quality and Procedures.

PROFESSIONAL COURSES AND CERTIFICATIONS

2017 Bachelor of technology: Computer Science
Echelon Institute of Technology Faridabad, Haryana, India

2016 Network Analyst

Cetpa Infotech Pvt. Ltd Noida, Uttar Pradesh, India

PERSONAL STRENGTHS
Hard working and good at teamwork.
Rapid at learning things.
Positive attitude.
Friendly nature.
Stress tolerance.
Responsible
Punctuality
DECLERATION
I hereby declare that the information included in this resume is authentic to the best of my
knowledge and belief.

PLACE: KAUSHAL KUMAR

REFERENCES
Mr. Ranu Mishra, Marketing Manager
Cetpa Infotech
Office: +91 - 8882146661
Email: ranu.mishra@cetpainfotech.com

Mr. Prashant Gupta, Professor

Echelon Institute of Technology
Office: +91 - 9873097270
Email: prashantgupta1437@gmail.com