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Professional Summary
An experience of over 8 years in the IT and telecommunications sector in multicultural and international environments,
demonstrated experience working in Africans Rural and high risk areas, Self-discipline and able to work in emergency
under pressure while respecting the Deadline, personal motivation, team spirit seconded by high communicational and
managerial skills, Demonstrated knowledge of security concepts, and respect of confidentiality with professionalism.
SKILLS
Languages
Work History
DESKTOP ADMINISTRATOR Bilingual Fr / Eng August 2016 to Now
Expedia5400 Lyndon B Johnson Fwy (Dallas North Tollway) Dallas, TX 75240 USA
- To provides Desktop support to the relevant End-user community in the Wide Area Europe, America, Asia
- To makes timely, accurate diagnosis of system related problems between hardware, software network
- To work in conjunction with Local Tech and other IT operations/engineering groups to provide resolution
- To lead problem resolution activities in order to get technology incidents and problems resolved.
- To take ownership for assigned incidents and problems, and contact required resources both inside and
outside the company necessary to resolve the problem, with minimum supervision.
- Responds to request for service with experience and compliance in established time limits.
- Develops/maintains support document for use by all levels of support personnel as well as end-user
- Identifies and solves any problems that affect desktop computer operating systems
- troubleshoots routine problems and maintenance of systems
- Participates in weekly meetings to get updates and discuss Help Desk related matters
- Committed to all components of Corporate IT availability as they will act as both an incident and
problem manager for any issues impacting the remote offices
- Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs
occasional night/weekend work as assigned.
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Tasks
- To manage a team of 11 IT support on Local site in order to resolve problems of over 326 users
- define a security policy for computers using and the protection of sensitive data
- Develops/maintains support document for use by all levels of support personnel as well as end-user
- Trains employees and orients them on how to use computer hardware and software applications used
during the election process
- Installs, implements and supports office automation software for the Windows environment.
- Develops and maintains technical and procedural documentation to be used by the Field Operations staff
regarding PC software and hardware installation procedures.
- Analyzes and develops processes to improve end-user productivity in desktop computing.
- Executes tasks on a project plan as required such as tests, implements, trains, and documents.
- Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs
occasional night/weekend work as assigned.
Daily tasks
- Replacement of broken display, desktop's power supply, hdd, Ram, mother board...
- Installation, configuration of printers (hp color laserjet CP5525, riso perfect binder 9150...)
- Integration of computers in the domain, creation of user accounts and assigning rights
- Testing network connectivity and viewing the traffic with ping, net stat...
- Configuring webmail account to MS outlook, reserving some static ip for printers to the dhcp
- To assist over 753 users on remote sites around the country To provide training
- To replicate issues in order to fix them and provide documentations (user guide, scripts, updates etc)
- To collect all the fails received and follow the resolutions to establish reports
- To monitor and centralize all BSS Alarm (BTS, Microwaves, SDH, PD, BSC) and assign ticket to
technicians
- To monitor the environment of all sites (Power, Temperature, Door, etc)
- To monitoring the environment to the Switch room (temperature, electric current, etc.) using
MISU module
- To establish daily network performances and KPI reports (traffic table of the OMC-R and OMC-S)
- To Follow and coordinate troubleshooting of all issues to all the sites by different technicians
(BTS, PW etc)
- To Follow and track all tickets in order to establish daily, weekly and monthly reports of
resolutions of issues
- To Fixing some Minor Alarm by doing a Logical reset or refresh testing links from BTS to BSC
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EDUCATION
CERTIFICATIONS