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733 PIERCE DRIVE #278 ARLINGTON TX 76011 | (c) +16823139272 |

Professional Summary
An experience of over 8 years in the IT and telecommunications sector in multicultural and international environments,
demonstrated experience working in Africans Rural and high risk areas, Self-discipline and able to work in emergency
under pressure while respecting the Deadline, personal motivation, team spirit seconded by high communicational and
managerial skills, Demonstrated knowledge of security concepts, and respect of confidentiality with professionalism.


Ms Office suite Skilled in TCP/IP and WAN

scripting, Automation of tasks, cmd, Batch
Analytical and critical thinker
vsat technology and satellite modem
Remote access technologies (Vpn, win rs, rdp)
Network field installations
Ticketing system (service now, osticket, Glpi)
Tablet, Laptop and Desktop maintaining
Helpdesk support over phone
Network applications Client/server IT platform


- French, advanced proficiency | English, Proficient | Swahili, Proficient | Lingala, Proficient

Work History
DESKTOP ADMINISTRATOR Bilingual Fr / Eng August 2016 to Now
Expedia5400 Lyndon B Johnson Fwy (Dallas North Tollway) Dallas, TX 75240 USA

- To provides Desktop support to the relevant End-user community in the Wide Area Europe, America, Asia
- To makes timely, accurate diagnosis of system related problems between hardware, software network
- To work in conjunction with Local Tech and other IT operations/engineering groups to provide resolution
- To lead problem resolution activities in order to get technology incidents and problems resolved.
- To take ownership for assigned incidents and problems, and contact required resources both inside and
outside the company necessary to resolve the problem, with minimum supervision.
- Responds to request for service with experience and compliance in established time limits.
- Develops/maintains support document for use by all levels of support personnel as well as end-user
- Identifies and solves any problems that affect desktop computer operating systems
- troubleshoots routine problems and maintenance of systems
- Participates in weekly meetings to get updates and discuss Help Desk related matters
- Committed to all components of Corporate IT availability as they will act as both an incident and
problem manager for any issues impacting the remote offices
- Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs
occasional night/weekend work as assigned.

SERVICE DESK ANALYST Bilingual Fr / Eng May - 2016 to August - 2016

Fujitsu Command Center, 2801 Telecom Parkway, Richardson, TX 75082 USA
Main Duty (Upgrade all servers from 2003 server to 2012 server using SCCM2012, IBM Big Fix)


- To report arrivals and departures fields technicians

- To Prepare the old server to be decommissioned
- To Plan and Execute Backup Using SCCM 2012 and Decisions
- To Assist field technician to implementation the new server (HP ML 350 G6 )
- To Assist field technician to Configure the BIOS and drives in RAID 1 + 0
- To deploy images to new servers intalled (Windows 2012 server image)
- To Integrate the client machines in the new Domain
- Install and share the printers
- Make Feature Test
- Receive all complains of malfunctioning and solve them or forward to the appropriate person
- Assist users in the resolutions of any kind of problems related to IT
- Keep track of all issue and document them, also document the solution applied for
- Translate All complains from French to English before to Save it in the system of forward to the appropriate person


Sms Infocomm Corporation: - 4051 State Hwy 121 #100, Grapevine, TX 76051
To troubleshoot and fix customers issue on HP Laptops and Tablet according to the HP Process.
Hardware maintenance
- Replacement of major component (display, Mother Board, HDD, Memory, Battery)
- Replacement of Plastics (back cover, top cover, bezel, keyboard, touch pad)
- Replacement of minor component (cables, buttons, etc)
Software maintenance
- To do the DMI process, configure Bios settings, apply updates
- To Reload the OS (windows OS, and chrome OS) on laptops and Tablets
- To Fix Drivers Issue and other issues related to the OS or BIOS
- To perform all the test according to HP standard of quality (UEFI test, Functionality)
- To document all issues and fix applied for different cases

IT SPECIALIST (CONSULTANT) March -2013 to May-2015

AVIFEX SPRL: Kinshasa Congo D.R.C

Implementation of wired and wireless network in 2 building and interconnect them

- Deploying a secure wlan based on wifi security and firewall rules, and then share the internet connection
- Setting up a vpn remote access
- Installation and deployment of users desktop
- Installation of 2008 server and configure roles such as (Ad Ds, Dns, Dhcp, Printer, ftp, vpn)
- Troubleshoot software, hardware and network issues (lap top, desktop, printer, lan, wlan, router etc.)
- Working with remote partners such as Pastel technicians in order to fix some issues
- Implement a backup system and disaster recovery including cloud solutions and redundant servers

IT SUPPORT SUPERVISOR Fev-2011 to May-2015

Independent National Electoral Commission: Boulevard du 30 juin, Ave Isiro, Kinshasa, Congo-Kinshasa

Tasks performed and supervised on local Site

- To manage a team of 11 IT support on Local site in order to resolve problems of over 326 users

- To establish ticket and assign tasks to technicians available

- To follow up the resolutions of problems submitted by users and establish reports

- define an overall security policy for user

- define a security policy for computers using and the protection of sensitive data

- Develops/maintains support document for use by all levels of support personnel as well as end-user

- Trains employees and orients them on how to use computer hardware and software applications used
during the election process

- Maintains other relevant computer peripheral devices such as Monitors, Printers,

- Supports drive imaging for desktop/laptop systems
- To travel to Local site during the electoral process to resolve issues encountered and train Local IT.

- Installs, implements and supports office automation software for the Windows environment.

- Develops and maintains technical and procedural documentation to be used by the Field Operations staff
regarding PC software and hardware installation procedures.
- Analyzes and develops processes to improve end-user productivity in desktop computing.
- Executes tasks on a project plan as required such as tests, implements, trains, and documents.
- Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs
occasional night/weekend work as assigned.

Daily tasks

- Replacement of broken display, desktop's power supply, hdd, Ram, mother board...

- Installation, configuration of printers (hp color laserjet CP5525, riso perfect binder 9150...)

- Troubleshooting minor problems printers, jam, toner change, maintenance kit

- Integration of computers in the domain, creation of user accounts and assigning rights

- Reset pass words in the DC, manage O.U, resource sharing

- 1 cables between computers and switches using Rj45 connectors and hole jack
Cabling the lan with STP

- Testing network connectivity and viewing the traffic with ping, net stat...

- Configuring webmail account to MS outlook, reserving some static ip for printers to the dhcp

Tasks performed and supervised On Remote Sites

- To manage a team of 25 help desk technicians

- To assist over 753 users on remote sites around the country To provide training

- To replicate issues in order to fix them and provide documentations (user guide, scripts, updates etc)

- To collect all the fails received and follow the resolutions to establish reports

OMC (NOC) Technician Apr-2008 to Feb-2011

CONGO CHINA TELECOM: 6 Port Avenue Gombe Kinshasa DRCongo

- To monitor and centralize all BSS Alarm (BTS, Microwaves, SDH, PD, BSC) and assign ticket to
- To monitor the environment of all sites (Power, Temperature, Door, etc)
- To monitoring the environment to the Switch room (temperature, electric current, etc.) using
MISU module
- To establish daily network performances and KPI reports (traffic table of the OMC-R and OMC-S)
- To Follow and coordinate troubleshooting of all issues to all the sites by different technicians
(BTS, PW etc)
- To Follow and track all tickets in order to establish daily, weekly and monthly reports of
resolutions of issues
- To Fixing some Minor Alarm by doing a Logical reset or refresh testing links from BTS to BSC



- I.S.I.P.A (Higher Institute of programming and analysis): - 216 Kikwit Av, Lingwala Kinshasa DRC


- I.S.I.P.A (Higher Institute of programming and analysis): - 216 Kikwit Av, Lingwala Kinshasa DRC


- Microsoft Certified Professional: F161-2393

- Microsoft Certified Technology Specialist: 70-680 Installing and Configuring Windows 7

- Microsoft Technology Associate: 98-365 Windows Server Administration Fundamentals

- Microsoft Technology Associate: 98-366 Networking Fundamentals

- Microsoft Technology Associate: 98-367 Security Fundamentals id: 1148070 Password: Silicon12


- IT Security Beginner 2.0: Certified Hacking Training ,

- Learning Wi-Fi Hacking/Penetration testing From scratch,

- IT Surveillance and Computer Forensics from Scratch,

- Wireshark Go from Beginner to Advanced,