WRITTEN TEST

Housekeeping NC II
Provide Housekeeping Services to Guests

I. TRUE OR FALSE
Write TRUE if the statement is true and FALSE if the statement is false. Write your answer
on your answer sheet.

1. The image and reputation of the hospitality establishment is mirrored only in the
quality of its facilities.
2. Substandard housekeeping is usually a product of sufficient knowledge of
housekeeping standards and operational procedures, most especially when the hotel
is run by people who do not have proper training on hospitality operations.
3. House-keeping refers to the upkeep and maintenance of cleanlinless and order in a
house or a lodging establishment such as inn, hotel, apartel, condominium, resort,
dormitory or a hospital.
4. A housekeeper is the one who is responsible for administering housekeeping
maintenance and for insuring that everything is in order.
5. Domestic Housekeeping refers to housekeeping maintenance in a commercial lodging
establishment.
6. Institutional Housekeeping applies to housekeeping maintenance in a house.
7. The customer is the life and blood of hospitality and tourism industry.
8. Housekeeping is just about cleanliness.
9. Personal Hygiene and Good Grooming are all about inviting respect and admiration
from others through the appearance and actions.
10. Etiquette is considered as the ability to reason and do right thing at the right time.
11. The Front Desk must know at every given moment what rooms have been
cleaned and are available for occupancy.
12. When putting a caller on hold, always ask permission after putting the caller
on hold.
13. Remembering to use proper telephone etiquette, whether answering the phone
or making phone calls, leaves callers with a favorable impression of you, your
department.
14. Answering a phone too fast can catch the caller off guard and waiting too long
can make the caller angry.

15. Using phrases such as "thank you" and "please" are essential in displaying a
professional atmosphere.

16. One of the most rarely used equipment for a housekeeper is the cleaning cart.
 17. Housekeeping includes keeping work areas neat and orderly and considering
safety and the security in performing different housekeeping services.
18. Guest should be properly advised on the use of facilities and equipment upon
check-in.
19. Selecting the proper PPE does not depend upon the nature of the tasks and the
identified hazards.
20. Vacuums are one of the most valuable cleaning equipment.

II. IDENTIFICATION
Identify what is being described. Write your answer on your answer sheet.

1. It refers to the upkeep and maintenance of cleanliness and order in a house or a

lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or
a hospital.
2. It refers to the housekeeping maintenance in commercial lodging establishments like
hotels, resorts, inns, and apartels.
3. Responsible for maintaining a smooth and efficient flow of operations in the
Housekeeping Department.
4. Room is under renovation or not fit for occupancy since it requires maintenance for
work or repair
5. Designed as a tool for gathering guest comments and feedback on the room facilities
and services so that the hotel can make the necessary improvements.
6. This shall be filled up by the guest when he wants his garments to be laundered. It
contains the prices for the laundry service. In the list, the hotel and guest count are
indicated.
7. Used when an item is found by any service personnel in guestrooms and/or
conference rooms.
8. It is used to eliminate loose soil and dust particles from carpet surfaces, upholstered
furniture and even hard surfaces.
9. To be used in scrubbing, stripping and polishing hard floor surfaces and also vinyl,
wood parquet, etc.
10. Used for stocking cleaning supplies and chemicals so as to make cleaning
easier and faster.

III. ENUMERATION
List down the 8 Standards of Ideal Housekeeping. Write your answer on your answer
sheet.
1-8
I.
1. FALSE
2. FALSE
3. TRUE
4. TRUE
5. FALSE
6. FALSE
7. TRUE
8. FALSE
9. TRUE
10. TRUE
11. TRUE
12. FALSE
13. TRUE
14. TRUE
15. TRUE
16. FALSE
17. TRUE
18. TRUE
19. FALSE
20. TRUE
II.
1. Housekeeping
2. Institutional housekeeping
3. Executive housekeeper
4. OOO/ Out of Order
5. Guest feedback form
6. Laundry voucher form
7. Lost & found receipt slip
8. Vacuum cleaner
9. Floor polisher
10. Room attendants trolley

III.
1. Cleanliness
2. Orderliness
3. Sanitation
4. Guest comfort
5. Eye appeal
6. Safety
7. Materials control and preventive maintenance
8. Guest relation