SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES TO GUESTS
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUESTS

Learning Outcomes:

LO1.Identify and perform different housekeeping services

LO2.Handle housekeeping requests

LO3.Advice guest on room and housekeeping equipment

A. Introduction

The unit of competency Provide Housekeeping Services to Guest deals with the skills,
knowledge and attitude required to provide a range of general housekeeping services to guests.

B. Learning Activities

LO1: IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES.

Learning Content Methods Presentation Practice Feedback Resources Time

Hotel Organization: Modular (Self- Read Information Answer Compare CBLM
Department and Its paced) Sheet 1.1-1 on Self-Check answers with
Functions Housekeeping 1.1-1 Answer Key
Organization 1.1-1

Read Information Answer Self- Compare

Sheet 1.1-2 on Check 1.1-2 answer with
Modular (Self- Scope of Answer Key CBLM
paced) Housekeeping 1.1-2
Maintenance

Modular (Self- Read Information Answer Self- Compare CBLM

paced) Sheet 1.1-3 on Check 1.1-3 answer with
Standards of Ideal Answer Key
Housekeeping 1.1-3

Hotel Codes and Modular(self- Read Information Answer Self- Compare CBLM
Regulations paced) Sheet 1.1-4on Check 1.1-4 answer with
Hotel Codes and Answer Key
Regulations 1.1-4
Interpersonal Skills: Modular (self- Read Information Answer Self- Compare CBLM
Communication and paced) Sheet 1.1-5 on Check 1.1-5 answer with
Listening Skills Interpersonal Answer Key
Skills: 1.1-5
Communication
and Listening
Skills

Film viewing View video on Perform Task Evaluate CBLM

Rooming a Guest Sheet 1.1-5 Performance
on How to using
Room a guest Performance
Criteria
Checklist 1.1-
5

Basic operational Modular (self- Read Information Answer Self- Compare CBLM
skills on facilities and paced) Sheet 1.1-6 on Check 1.1-6 answer with
equipment Basic Operational Answer Key
Skills on Facilities 1.1-6
and Equipment
 Demonstration View power point CBLM
Perform Evaluate
presentation on Operation performance
Operating a Sheet 1.1-6 using
Vacuum Cleaner Operate a Performance
vacuum criteria
cleaner checklist 1.1-6

Personal Hygiene Modular (self- Read Information Answer Self- Compare CBLM
paced) Sheet 1.1-7 on Check 1.1-7 answer with
Personal Hygiene Answer Key
and Good 1.1-7
grooming

Modular (self- Read Information Answer Self- Compare CBLM

Preparing paced) Sheet 1.1-8 on Check 1.1-8 answer with
requisitions for Preparing Answer Key
Maintenance Services Requisitions for 1.1-8
Maintenance
Services
 CBLM
Demonstration Evaluate
Perform Task
performance
Sheet 1.1-8
using
on How to
Performance
Accomplish
Criteria
Stock
Checklist 1.1-
Requisition
8
and Issuance
Form

LO2 HANDLE HOUSEKEEPING REQUEST

Housekeeping and Read information Answer Self- Compare CBLM
Modular (self-
Front Office Forms Sheet 1.2-1 on Check 1.2-1 answer with
paced)
Housekeeping and Answer Key
front office Forms 1.2-1

Modular (self-
Handle Queries Read Information Answer Self- Compare CBLM
paced)
through telephone, Sheet 1.2-2 on Check 1.2-2 answer with
fax machine, internet Handling Queries Answer Key
and email 1.2-2
 Demonstration CBLM
Perform Task Evaluate
Sheet 1.2-2 performance
on How to using
Handle Performance
Telephone Criteria
Queries Checklist 1.2-
2

LO3 ADVISE GUESTS ON ROOM AND HOUSEKEEPING EQUIPMENT

Types and uses of Modular (Self- Read Information Answer Self- Compare CBLM
housekeeping paced) Sheet 1.3-1 on Check 1.3-1 answer with
equipment Types and uses of Answer key
housekeeping 1.3-1
facilities and
equipment

Safety measures in Answer Self-

Modular (Self- Read Information Compare CBLM
handling Check 1.3-2
paced) Sheet 1.3-2 on answer with
housekeeping Safety measures Answer key
equipment in handling
 housekeeping 1.3-2
equipment

Demonstration Perform Task Evaluate CBLM

Sheet 1.3-2 performance
on advice using
guest on the Performance
use of Criteria 1.3-2
housekeeping
equipment

C. ASSESSMENT PLAN

Written Test

Housekeeping Organization
Scope of Housekeeping Maintenance
Standards of Ideal Housekeeping
Hotel Codes and Regulations
Interpersonal Skills: Communication and Listening Skills
Basic Operational Skills on Facilities and Equipment
Personal Hygiene
Preparing Requisitions for Maintenance Service

Actual Demonstration/Interview
Rooming a Guest
Operate a Vacuum Cleaner
TEACHERS SELF REFLECTION ON THE SESSION

The use of Competency-Based Learning Material provides sufficiency of learning content,

appropriateness of learning and evaluation methodology and aids in a well maintained training facility. It
enhances the capacity of the trainer to facilitate the training.