PRITAM SAHA

B.Sc.Engr (ETE), RHCE

House -13, Road- 10, Block- B, Bashundhara R/A
Dhaka-1229,
Bangladesh
pritam.a.saha@accenture.com
Mobile: +8801711084341

Career Objective To achieve a dynamic and challenging job in the IT/

Telecommunication sector where I can use my technical and
interpersonal skills, creativity in order to develop my career as well as
contribute in the welfare of the organization.

Field of Interest System/Network Administrator

IT Support Service
Telecommunication

Professional Experience Accenture Communication and Infrastructure Solution

(Former Grameenphone IT Ltd.)
st
From 1 April, 2015 to Present
IT Operations Associate, Data Service
Delivery Center- Infrastructure Support
Unit
Responsibilities:

Ensure troubleshooting and closure of all critical incidents logged

within SLA.
Initiate and bring in service improvement to prevent incidents.
Ensure completion of RCA for all reported problems and raise RFC
wherever applicable. Close the problems on time.
Ensure Architecture & Security compliance for Server
infrastructure.
Ensure smooth implementation of design changes in coordination
with other functions.
Ensure strong change review and implementation; prevent
incidents due to change
Evaluating new products and recommending the best products to
the Design and Architecture Team.
Own and implement major changes in the Server infrastructure.

Grameenphone IT Ltd.
th th
From 20 January, 2013 to 31 March, 2015
System Engineer, IT Service Desk.

Responsibilities:

st
1 contact point & L1 support to users at Grameenphone Ltd.
& Accenture premises
nd
Provide 2 level IT support & services to end users to solve their
IT related problems & service requests within SLA
Service Quality Assurance & pro-active support actions
st nd
1 &2 level configuration & setup of LAN/WAN
Installation, Configuration & trouble shooting of different
Telco software, application & Hardware
 IT asset management
Providing Training and Awareness program to end user if needed

Scholar Credentials B.Sc. Electronics & Telecommunication Engineering

2007-2012 (Degree awarded on 27th June, 2012)
North South University (NSU)
CGPA of 2.76 in a scale of 4

Higher Secondary Certificate

2005-2006
Notre Dame College
Dhaka Board
GPA of 4.80 in a scale of 5

Secondary School Certificate

2003-2004
Motijheel Model High School
Dhaka Board
GPA of 5.00 in a scale of 5

Professional Skills System Administration

Installing, supporting, and maintaining servers or other

computer systems
Planning for and responding to service outages and
other problems
Telecommunication
Basic knowledge of GSM & CDMA Technology
Knowledge on WiMAX Architecture & Technology according
to IEEE 802.16 Standards
Data Network
Knowledge on RIP, EIGRP, OSPF, BGP, Policy routing. Firewall,
Security, NAT, ACLs. VLAN, STP, VTP, MPLS, VPN. WAN, WLAN.

Experienced on Server & Data Services

Virtualization on ESXi Server, VMware Data Center Solution

Configuring & Monitoring of Active Directory, File Server, Print
Server, DHCP, DNS, WDS, SCCM, SCOM, Websence, Antivirus,
Storage & Backup.
IT Support Service
Provide service to user by following process and policy of ISO 20K
ITSM, ITIL, Customer Management, Asset Management
Operating System & Others
Windows Desktop all, Linux, Windows Server 2008 R2, 2012
MS Office, MS Visio, Photoshop, Flash, PHP-MySQL, Web Design

Professional Certificate RHCSA (Red Hat Certified System Administrator) [JUNE 27, 2014
- CERTIFICATE NUMBER: 140-119-785]

RHCE (Red Hat Certified Engineer) [JUNE 28, 2014 -

CERTIFICATE NUMBER: 140-119-785]
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