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Welcome kMe
Welcome to the world of the Shariah-compliant SABB Advance e aGG fFG JdG Ga f"OCG S bH Y `a H kMe
Visa Platinum Credit Card. Its a world that enables you to make e e Jje b jJ e dGh eSEG jdG MCG
purchases easily, without the need to carry cash.
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This guide explains how to use the Card and describes its various
features, while answering most of your queries about the Card. gjGe d jh bd eCG GSG Y ddG Gg cYS
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The guide will also highlight the global recognition and benefits
youll receive with your SABB Advance Visa Platinum Credit Card bH Mj dG dG MdGh jGG kjCG ddG Gg d VS
at all HSBC branches worldwide. .dG M HSBC ha L id fFG JdG Ga f"OCG S
For further information, please call the SABB Advance Hotline :d G f"OCG S Jg Y JG Lj ,eG e j
on: 800 124 8666 or +966 1 440 8666 from outside the Kingdom.
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More secure with SABB Advance Visa Platinum fFG JdG Ga f"OCG S bH e cCG eCG
Credit Cards CG e kfeCG cCG cP bH g fFG JdG Ga f"OCG S bH
SABB Advance Visa Platinum Credit Card is more secure than
ever with the embedded microchip that provides a high level of
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security and convenience since the data stored inside the chip j Ie fH g fhdEG jdG `a fG fda ,eCGh
is encrypted, preventing fraudulent use of the Card. In addition dG bdG e bdG GSG BG j fEa ,dd aVEH .gjhJ
to this, a Credit Card PIN code will have to be used along with e cCdG j dd .jdG HdG AGLE hCG jG OGd H UG
the Card to pay for all purchases and for cash withdrawals. e J M bdG SG Qa S bQ Y Gh bdG J
Please make sure to activate your Card and to get a PIN code as
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soon as you get the Card so you can enjoy all of the benefits it
provides.
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How to get a PIN code for your SABB Advance Visa JdG Ga f"OCG S bd S bQ Y c
Platinum Credit Card fFG
If this is a new or a replacement Card, please call the SABB S Jg Y JG a ,jH hCG IjL bdG fc GPEG
Advance Hotline on 800 124 8666 and follow the
instructions of the Customer Service representative to obtain d dPh AdG eN Xe J JGh 800 124 8666 f"OCG
a PIN code instantly and easily dS Hh jQa jH dG bdG Y
If the Card is a renewed Card, then you can continue using G dG bdG GSH QGSG G a IO bdG fc GPEG
your current PIN code
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The PIN code can be changed easily at any time through any f"OCG S Jg Y JH hCG S `d
SABB ATM or by calling the SABB Advance Hotline
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How to use your SABB Advance Visa Platinum Credit fFG JdG Ga f"OCG S bH J c
Card at retail outlet Point-of-Sale (POS) terminals* *jQdG G id dG f ILCG `a
The cashier will insert the Card in the chip-card reader of the
POS terminal
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The Card must stay inside the POS terminal during the FGdG dG Ia GW dG f RL NGH bdG J CG j
processing of the purchase transaction dG bQ NOEG FdG e j M fG
Wait until the cashier asks you to enter your PIN dG Y aGG RG Vj M fGh bd dG bdG NOCG
Enter your Card PIN and wait for the approval response FdG e bdG EG aVEH dG jEG NCG ,dG b Y
Once the transaction is approved, collect your sales receipt
along with your Credit Card J Yj dG f RL c M `a a g GSG jW J*
*This method is applicable only when the POS terminal supports chip card
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technology. If the POS terminal doesnt support it, then the Card will have to be .WG jdG L e bdG j jW Y dG jdG
used by swiping the magnetic stripe. bdH UG dG bdG NOE ffEG T Y FGdG dG :Me
Note: Internet transactions do not require the Credit Card PIN code. Instead, they .fFG bdG N YGh jdG bQCG KdG NOEG j dP e k Hh fFG
can only be performed by entering the 3-digit Customer Verification Value (CVV)
found on the back of the Card.
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e-statements hdEG G c
e-statements provide flexibility and security by enabling you to VGSG feEG N e eCGh fhG hdEG G c aj
view your last three SABB Credit Card statements online. hCG G c VGSG h .ffEG SGH TCG S NBG ac
You can view your statements, save them in PDF format or print .YW hCG PDF H M
them.
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To access your e-statement, simply:
1. Log on to your account on SABBNET and then
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click on the statements/advices field located .dG e CG fG `a OLG
on the left-hand side of the page. .FdG e "hdEG c" Y VG .2
2. Click on e-statement on the drop-down menu. .VGSG OJ dG dG G c Y VG .3
3. Click on the monthly statement you wish to view.
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If you are not registered with the SABBNET service,
please log on to www.sabb.com for online registration,
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or call the SABB Advance Hotline on 800 124 8666. .800 124 8666 f"OCG
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Cash facilities dG dG
Getting cash advances and access to your account T``G UdGh ``j`dG HdG Y G
with SABB S `a `HM EG
There will be times when you require cash. This could happen
when you are in the Kingdom or abroad.
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Your SABB Advance Visa Platinum Credit Card will enable you to dG dG feEG fFG JdG Ga f"OCG S bH d J
withdraw cash up to 50% of your credit limit from over 250,000 e cCG N e dPh fFG bd FG G e %50 M
financial institutions and 1,000,000 ATMs in the Kingdom and `a BG GU RL 1,000,000 e cCG EG k aVEG ,de SDe 250,000
worldwide. .dG Mh G
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Charges SdG
Annual fee Free kf dG SdG
Tawarruq profit margin on the outstanding balance* 28.68% %28.68 *FdG UdG Y QdG Y HQ eg
Late payment penalty fee** SAR 100 OS jQ 100 **OGdG Y NCdG eGZ
Cash advance fee SAR 100 OS jQ 100 dG dG SQ
Lost or stolen card reissuance SAR 100 OS jQ 100 GdG hCG bdG dM `a GSG
Supplementary card Free kf aVEG bdG
Copy of sales voucher or statement SAR 25 OS jQ 25 jG hCG G c e f
Copy of sales voucher jG jEG e f
Airlines/travel agencies/cars rental/hotels SAR 100 jQ 100 OdG /GQdG LCJ /dG ch /GdG N
All other SAR 25 jQ 25 iNCG
ICSABB
Rewards Programme Bad "cEG" efH
ICSABB is a unique loyalty programme that rewards you just bH eGS aj ja Bae efH Y IQY g "cEG" efH
for using your SABB Advance Visa Platinum Credit Card. We He IMGh "cEG" f S .fFG JdG Ga f"OCG S
give you one ICSABB point for every SAR 10 you spend on
your Credit Card (cash advances are excluded). Once you collect
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1,000 points, we will mail you one ICSABB Certificate* worth jQ 100 b jdH *"cEG" b d Sf S ,f 1,000
SAR 100. This certificate can be redeemed for free shopping at e Ic Y id f jc eGSG M OS
a wide range of leading, participating merchants** across the .G ie Y IFGdG **jQdG G
Kingdom.
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For the latest ICSABB offers and updated participating ,cQG jQdG G Fbh "cEG" efH VhY NBG Y d
merchants, please visit our website www.advance.sabb.com or Y JG hCG www.advance.sabb.com hdEG be IQjH GJ
call the SABB Advance Hotline on 800 124 8666.
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Notes: * Expired and lost ICSABB Certificates cannot be reissued.
**The Bank may inform SABB Cardholders about any additions or terminations MdG G hCG IOG FdG QGUEG IOYEG * :Me
regarding the participating merchants or amendments in the merchants offers in a hCG aVEG j dG jQdG G Y fFG S bH eM HEH dG j b**
manner to be decided by the Bank.
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Protection jG
Purchase Protection jG jM
Purchase Protection provides short-term insurance protection VQdG QGVCG Hh bdG V iG Ib jM jG jM aJ
against theft and specified causes of accidental damage, for
purchases made with a SABB Advance Visa Platinum Credit Card.
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If an item covered by purchase protection (whether its the UN fc AGS) jG jM NJ S J hCG bS M `a
cardholders own property or has been given as a gift) is stolen or .MCGh hdG M jdG aO a (d ee jg hCG bdG eH
damaged, benefits will be paid subject to the Terms and
Conditions.
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Extended Warranty dG j
The Extended Warranty from SABB Advance Visa Platinum k FJ YJ fFG JdG Ga f"OCG S bH e dG Ia
Credit Cards automatically doubles the original manufacturer's IGe dG J CG H) Gk T 24 M UCG q G V Ie
warranty up to 24 months from the date the item is purchased
(provided the item was bought using your SABB Advance Visa
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Platinum Credit Card), whether its for your own use or bought hCG J FdG hCG q G j GPEG .jg hCG dG GSd fc
as a gift. If the retailer or manufacturer won't repair or replace .H JG a ,YdG GSG
your purchase, just give us a call.
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Summary of cover dG Le
Purchase Protection jG jM
Purchase Protection provides coverage against loss or damage that
occurs within 90 days of the date of purchase. No registration of the
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purchase is necessary. If you need to find out the value of an item for a Lj ,dd dG b ae c GPEG .dG J QhdG e
claim, simply contact the SABB Advance Visa Platinum Credit Card jG J .fFG JdG Ga f"OCG S bH AY eN Y JG
Customer Service Unit. Protection is subject to an excess of USD 50 (or .dM hCG S d (G dH Hj e hCG) QhO 50 aVE
the equivalent in local currency) for each item and occurrence.
Your payout is also subject to any other applicable policies or
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indemnities you may have. If other guarantees are in place, protection dG M G Z G Y a J jG Ea iNCG fV g
is limited only to the amounts not protected and up to the original g .ge jM GMCG e M CH Gg jG V j d .d UCG
purchase price. In no event will this guarantee apply as contributing jdGh fdG `a IOLG jQdG dG hT L RhJ jG
protection. This protection is in excess of all other valid and collectable
clauses found in other guarantee or indemnity language.
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Extended Warranty dG j
Items are protected up to the values shown in the Terms and hCG GdG hM j .MCGh hdG `a IQcG dG M dG J j
Conditions. The loss or damage must occur within 30 days of the date jG J .dG J QhdG e d ,AGdG e k ej 30 N dG
of purchase and no registration of the purchase is necessary. Warranty
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is subject to an excess of USD 100 (or the equivalent in local currency) eH UN jJ CG hCG d Hb iNCG dH C jdG j c
for each item and occurrence. Its also subject to other applicable .bdG
policies or indemnities the cardholder may have.
If other guarantees are in place, protection is limited only to the M G Z G Y a J jG Ea iNCG fV g fc GPEG
amounts not protected and up to the original purchase price. In no .d UCG dG
event will this guarantee apply as contributing protection.
This protection is in excess of all other valid and collectable clauses
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found in other guarantee or indemnity language. jdGh fdG `a IOLG jQdG dG hT L RhJ jG g
Claim process .iNCG
Making a claim is easy and can be done in four easy steps:
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Step 1: :GN HQCG `a H dG h S dG Y
Call the claims administrator refer contact details below
Tell the operator you would like to make a Purchase :hCG IG
Protection or Extended Warranty insurance claim SCH JG Ud LdG - dG X JG
They will ask you for your Advance Visa Platinum Credit Card J de jM j hCG J AGT jJ fCH JdG Xe NCG
number, so have it ready H UG JdG Ga f"OCG S bH bQ XG e S
Step 2: The appropriate claim form is sent for you to complete. ke ga
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Step 3: You submit the claim form to the claims administrators .dcE d SG dG P SQEG S :fdG IG
for processing together with the receipts for the transactions or
your Visa Credit Card statement.
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Step 4: If the claim is approved, the claims administrator will
pay the funds into your nominated account. GjEH dG Xe S ,dG Y aGG GPEG :HGdG IG
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Protection Helpline IYG bQCG
From outside of Saudi Arabia +44 (0) 203 284 1111 jOdG HdG G QN e
For general enquiries visametravelinsurance@axa-travel-insurance.com edG GQSd
For claims claims@axa-assistance-claims.com dd
For complaints customer.support@axa-travel-insurance.com ihd
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More information eG e jG
For more information, please visit: :IQjR Lj ,eG e jd
English:
http://visacemea.com/wv/platinum/main.jsp;
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http://visacemea.com/wv/platinum/main.jsp;
Arabic:
http://www.visamiddleeast.com/wv/premium/platinum/purchase
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Protection.jsp http://www.visamiddleeast.com/wv/premium/platinum/purchase
Protection.jsp
Terms and Conditions
Please log in to www.sabb.com to read the Terms and :MCGh hdG
Conditions of these features. IH UG MCGh hdG IAGd www.sabb.com Y NdG Lj
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Credit Protection FG jM
Exclusions GASG
Primary Cardholders below the age of 18 and above 64 S 64 Y jJh S 18 Y gQYCG J jdG SSCG fFG bdG eM
Engaging in or training for any dangerous or hazardous sports, VjdG .N hCG eBG Z f hCG ,He ,VjQ jCG Y QdG hCG `a cQG
competitions or activities. Hazardous sports or activities may include
the following:
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1. Any form of aerial flight including light aircraft, monoplanes, ,ddH GdG ,YGdG GdG ,G GdG keT G GdG e f CG .1
ballooning, hang-gliding, parachuting, etc. dEG ...TGQdH dGh
2. Winter sports such as sleighing, ski jumping, ice hockey, etc. dEG ...dG cdG ,dG dG ,G Y ddG e jdG VjdG .2
3. Water sports such as powerboats, water skiing, jet skiing,
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diving, etc.
4. Horse riding activities such as hunting, jumping, polo, racing, etc. dEG ...dG ,ddG ,dG ,dG e G cQ Wf .4
5. Climbing activities such as mountaineering, rock-climbing, pot dGh dG ,dG SG ,QdG J ,G J e dG Wf .5
holing, abseiling, etc. dEG ... H
6. Participation in any kind of power-vehicle race, rally or competition
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7. Judo, boxing, karate, wrestling and other martial arts of any kind
8. Bungee jumping. .dG a e a CG hCG ,YQG ,JGQdG ,cG ,hOG VjQ .7
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Suicide, attempted suicide or self-inflicted injuries by the Participant, CG hCG d dG H j dG HUEG hCG JGdG iPCG hCG QfG dh ,QfG
while sane or insane dP Z hCG kbY d eDG c AGS dH dh
Punishment of the Participant by the due process of law fdG b e dG be
Influence of alcohol, narcotics or drugs
The committing, or attempting to commit or the aiding or abetting by HT eh GQG hCG ,dG KCJ
the Participant of any unlawful act even if, in doing so, there was no dG j dh M fd d Y CH dG Y IYG hCG dG dh hCG dG
intention by the Participant to cause himself injury or sickness VG hCG HUEG `a dG dP e
Preexisting conditions eCd HdG G
Engaging in aviation other than as a fare paying passenger on a
regular route of a licensed scheduled aircraft `a dG ae Q Qe `a kGae dG a j dG dG Y GY MG
Participants active participation in war (whether declared or not), civil Neh dh MQ
war, insurrection, riot, terrorist act, mutiny, piracy, civil commotion, ,HGVG ,IQK ,gCG M ,(e Z hCG e fc AGS) M `a dG cQe
revolution, military or other acts of violence originating from any CG hCG ,jY/HM YCG ,Ub ,HgQEG YCG ,jY YCG ,e Y ,O
political activity, or any loss or damage, cost or expense directly or
indirectly caused by, contributed to by, resulting from, or arising out
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of or in connection with biological, chemical, or nuclear explosion, e c hCG jM J AGS dH bY d hCG ,M hCG ,Fc ,hf QfH
pollution, contamination and/or fire following thereon SJ Ve CG hCG RjEH ihdG
HIV infection/AIDS or any venereal disease
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