Heather L.

Syracuse, NY 13204
315-481-xxxx
P.Heather84@gmail.com

Objective: Obtain a Registered Nursing position at a company that will allow me to utilize my education,
experience, and problem solving skills.

Education
A.A.S Nursing, 2017 Cayuga Community College, Fulton, NY 13069
B.A. Psychology, 2010 Monmouth University, West Long Branch, NJ 07764

Work Experience
Stafkings Healthcare Systems Inc. December 2013-Present
Service Coordinator Supervisor
Maintain a client caseload whilst overseeing Service Coordination team, ensuring all documentation is managed
in a timely and effective manner while maintaining all client records, tracking of all documentation due dates
and timelines.
Active member of the Serious Incident Review Committee to maintain quality assurance and client safety.
Grew team from 30 to 60 clients within my time overseeing 4 coordinators while concurrently carrying a part
time caseload.

Stafkings Healthcare Systems Inc. August 2011-December 2013

Service Coordinator
Assess client needs; put into effect a service plan that establishes proper NHTD waiver, public and federally
funded services so the client may safely return to or remain in the community.
Ongoing monitoring via monthly face to face meetings, in home visits, continuous contact with the participant,
informal supports and service providers; documenting all contact, and facilitating bi-annual team meetings with
all providers to ensure continuity of services.
Maintain a working knowledge of all NHTD, Medicaid, State and Federal services.

SKIP of New York October 2010-August 2011

Medicaid Service Coordinator
Assist OPWDD clients in obtaining person centered services necessary to achieve maximum independence.
Involved in Medicaid Recertification, Fair hearings, writing Service Plans and addendums, obtaining
Environmental Modifications and Durable Medical Equipment.
Maintain accurate records of all services provided based on New York State Requirements.

Unity House March 2010- October 2010

Medicaid Service Coordinator
Assists OPWDD clients with obtaining and maintaining benefits to continue to live in the community
independently.
Assist clients with Medicaid Application/Renewal, Food Stamps, HEAP, Vocational and Residential
Placement.
Maintain accurate records of all services provided based on New York State Requirements.

Unity House September 2008-February 2010

Job Coach
Assist OPWDD clients in developing resumes, completing job applications, and maintaining long term
employment through persistent communication with clients, coordinators and employers.
Maintain accurate records of all services.
Completion of functional assessments coinciding with Service Coordinator.