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2015 Citi Global Citizenship Summary

Contents About This Report

1 Citis Mission and We report annually on our citizenship


Value Proposition
performance. This report covers calendar
2 Our Approach year 2015. In addition to our 2015 initiatives,
3 Conduct, Culture we highlight our progress over time, including
and Governance
global and regional data where possible. All
4 Trust reporting and performance data are limited to
5 Inclusive Cities information on the owned and operated facilities
6 Financing Development of Citigroup Inc. and its subsidiaries, unless
7 Human Rights stated otherwise. This reporting supplements
8 Sustainability information published in our 2015 Annual
11 Diversity
Report. For more information on the citizenship
initiatives described here and how Citi responds
12 Workforce and Talent
to challenges around the world, please visit
13 Whats Ahead
citi.com/citizenship or contact:
14 Awards and Recognition
Citigroup Inc.
388 Greenwich Street
New York, NY 10013
citizenship@citi.com
Citis Mission and
Value Proposition
Citis mission is to serve as a trusted partner
to our clients by responsibly providing
financial services that enable growth and
economic progress.

Our core activities are safeguarding We provide financing and support COMPANY HIGHLIGHTS
assets, lending money, making to governments at all levels,
payments and accessing the capital so they can build sustainable Citi has approximately
markets on behalf of our clients. infrastructure, such as housing, 230,000 employees
We have 200 years of experience transportation, schools and other globally
helping our clients meet the worlds vital public works.
toughest challenges and embrace Citi is a global bank doing
These capabilities create an business in over
its greatest opportunities. We are
obligation to act responsibly, do
Citi, the global bank an institution
everything possible to create the
160 countries
connecting millions of people and jurisdictions
best outcomes, and prudently
across hundreds of countries around the world
manage risk. If we fall short, we
and cities.
will take decisive action and learn
Citi has approximately
We protect peoples savings and from our experience.
help them make the purchases 200 million
We strive to earn and maintain
from everyday transactions to
the publics trust by constantly customer accounts
buying a home that improve the worldwide
adhering to the highest ethical
quality of their lives. We advise
standards. We ask our colleagues
people on how to invest for future
to ensure that their decisions
needs, such as their childrens
pass three tests: they are in our Global institutions
education and their own retirement,
and help them buy securities such
clients interests, create economic like ours are uniquely
value, and are always systemically
as stocks and bonds.
responsible. When we do these positioned to help
We work with companies to things well, we make a positive society address
optimize their daily operations, financial and social impact in the
whether they need working communities we serve and show global problems on
capital, to make payroll or export what a global bank can do. a global scale.
their goods overseas. By lending
to companies large and small, we Michael L. Corbat
help them grow, creating jobs and Chief Executive Officer,
real economic value at home and Citigroup Inc.
in communities around the world.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 1


Our Approach
Citizenship is core to Citi and a responsibility
shared by all of our businesses, clients, suppliers
and communities. It is embedded in our mission
and culture, and it is brought to life by our
employees who work to improve the well-being
of people and communities around the world.

CITIZENSHIP AT CITI Our citizenship strategy prioritizes WHATS AHEAD


Working around the world, we the areas we can impact and Our approach to citizenship
see first-hand the impact of influence. We work with clients, has evolved from traditional
global megatrends on people, nongovernmental organizations philanthropy and volunteering
companies, cities and the (NGOs), the public sector and to a strategy targeting issues
environment. In developing other stakeholders to create we can impact as a business
and managing our citizenship innovative financial solutions and and that are most important
strategy, we regularly engage programs that advance financial to our stakeholders. We
stakeholders on challenges and inclusion and social mobility, and assess the worlds challenges
opportunities through dialogue promote economic development, not just in terms of business
and formal processes such as environmental sustainability, opportunities and risks, but
the materiality assessment. human rights and other factors also in terms of our ability
essential to a healthy, vibrant to influence change and act
world. Underpinning all of this for the greater good. We will
is our commitment to ethical continue to lead in global
conduct and responsible finance. development, financial
inclusion, sustainability and
climate change, and advance
our work in emerging areas
such as human rights. We
are also looking at the
United Nations Sustainable
Development Goals to identify
those most aligned with
our capabilities. Transparency
and stakeholder engagement
form the foundation of our
citizenship efforts.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 2


Conduct, Culture
and Governance
We strive to earn and maintain public trust
by adhering to high ethical standards and
working responsibly with clients, shareholders,
communities and each other.

WHAT CITI IS DOING 2015 HIGHLIGHTS LIVE TRAINING REINFORCES


To equip employees to make ETHICS EXPECTATIONS
systemically responsible decisions We revised our
To give all Citi employees
that are in our clients interests Code of Conduct information and tools to
and create economic value, available in make ethical decisions, we
Citi has championed a series of developed an interactive,
firm-wide initiatives that promote 26 languages live training program called
ethical conduct, enhance our Ethics and Leadership led by
We trained over
culture and put our Mission and senior business facilitators.
Value Proposition into action. In 213,000 employees Based on an ethical decision-
2015, we implemented several and workers making framework called
new programs to reinforce our on anti-money laundering, The Right, The Good, and The
long-standing culture of ethics sanctions and anti-bribery Fitting, authored by Princeton
and accountability. We focus on and corruption Universitys Dr. David Miller,
helping our employees practice it presented employees with
sound decision-making and take We trained approximately
gray ethics scenarios and
actions that preserve our culture 35,000 employees a decision tool to help them
of integrity. Our commitment to on ethics and leadership handle ambiguous situations.
ethics and the highest standards
of conduct not only benefits us, it To learn more about our ongoing Throughout 2015, our senior
helps raise ethical standards across efforts to make ethical conduct a leaders conducted hundreds
the financial services industry. way of life at Citi, please download of sessions for more than
our 2015 Fact sheet. 25,000 employees worldwide.
We developed a virtual version
of the training for more
leadership levels, resulting in
9,800 additional participants.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 3


Trust
The trust of the people and communities
we serve is the foundation of our business.
Citi works to earn that trust every day by
safeguarding our customers assets and
information and conducting business in
a responsible, ethical way.

WHAT CITI IS DOING 2015 HIGHLIGHTS CITI ENHANCES SECURITY


Trust is our license to operate. THROUGH TECHNOLOGY
In a digital world where public We trained over
Biometric technologies
confidence in business is low, 123,000 employees that use personal physical
protecting our customers savings, on Citis Global Consumer Banking characteristics such as
acting responsibly, managing Fairness Policy and Treating fingerprints, iris recognition
risks and adhering to the highest Customers Fairly Program and voice recognition to verify
ethical standards are critical identities offer us new ways
to our mission to serve as To learn more about our ongoing
to enhance data security
a trusted partner. efforts to maintain trust, please
and customer experiences.
download our 2015 Fact sheet.
We have stringent policies and In 2015, Citi launched a voice
technologies in place to protect authentication project in the
our data and systems as well United States that allows
as our customers personal our credit card customers to
information. We continue to use their voice to verify their
invest in technologies to enhance identification when they call
security, protect our customers us. Approximately 250,000
assets and make our interactions customers have opted in since
with customers more secure the launch by setting up a
and convenient. voiceprint, which takes less
than a minute. The technology
is more secure and more
convenient for customers.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 4


Inclusive Cities
Citi has invested in cities since we were
founded in 1812. As more people around
the world move from rural to urban areas,
we are expanding our work to help build
vibrant, inclusive communities.

WHAT CITI IS DOING 2015 HIGHLIGHTS FINANCING NEW


Citi supports modern INTERNATIONAL AIRPORT
infrastructure, stimulates local We provided a record IN MEXICO CITY
economies, enables public $4.8 billion Citi helps finance and
services to run smoothly and in loans for make direct investments in
helps residents, including young infrastructure projects in
people, attain financial success. 228 affordable cities around the globe. An
Our approach, Citi for Cities, brings housing transactions example of our work is our
many parts of our firm together in the United States role in financing the upcoming
to address challenges such as construction of Mexico Citys
affordable housing, employment, We lent more than
new international airport.
entrepreneurship, access to $10 billion The $13 billion project is
city services and financing for to U.S. small businesses, bringing expected to also consist
sustainable urban growth projects. our total to $46 billion over the of financing in the bond
past five years markets using an innovative
We are proud of our reputation
as the go-to bank for cities most securitization of passenger
To learn more about our progress
challenging, visionary projects. Our fees. This Citi-led transaction
in building inclusive communities
priority for the future is to leverage is one of the largest emerging
worldwide, please download our
our local teams around the world market, privately financed
2015 Fact sheet.
and use our resources to develop infrastructure financings
innovative financing models and and will enable replacing
public-private partnerships to the current Benito Juarez
meet cities growing needs. International Airport, which is
operating at full capacity and
has limited room to expand.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 5


Financing Development
Citi has provided capital to governments,
corporations and development organizations
to support economic, social and environmental
progress for more than 200 years. We remain
committed to meeting todays global challenges.

WHAT CITI IS DOING 2015 HIGHLIGHTS ON-LENDING TO SUPPORT


Funding global development is SMALL BUSINESS GROWTH
not only a growing need, it is one We have provided over IN PARAGUAY
of our clients key priorities. As a $412 million Small businesses in Paraguay,
global bank, we have an important in financing to date to like those in many countries,
role in creating market-based often lack access to credit,
solutions to address development 44 microfinance limiting their ability to grow.
challenges, including leveraging institutions In June 2015, Citi closed
capital markets and scaling in a US$40 million, 10-year
innovative financing structures.
Our relationships with private and
25 countries term loan for Banco Atlas
and reached more than in Paraguay with support
public sector clients including from the Overseas Private
governments, development 1.2 million Investment Corporation to
agencies and development
financial institutions in more
entrepreneurs expand access to finance
of whom to small businesses. This
than 100 countries give us transaction enables Banco
unique insights into what works 92% are women Atlas to accelerate its small
in policy and practice to address as part of our over decade- business portfolio growth,
governments and citizens needs long partnership with the U.S. strengthen its client base and
in sustainable ways. Governments Overseas Private offer clients a more stable,
Investment Corporation longer-term source of funding
for business activities.
To learn more about our
commitment to financing
solutions for development
challenges, please download
our 2015 Fact sheet.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 6


Human Rights
We support human rights across our entire
value chain for our employees, suppliers,
clients, and communities in all the countries
where we do business. This is not only a
reflection of our values, but is also important
to our success as a business.

WHAT CITI IS DOING 2015 HIGHLIGHTS HUMAN RIGHTS IN THE


Every business and industry has PALM OIL SUPPLY CHAIN
a responsibility to respect human We reviewed
Human rights risks exist
rights. In 2014, we updated our transactions covered across the palm oil supply
Statement on Human Rights by our ESRM Policy for chain, often in rural, low-
to incorporate the UN Guiding
Principles on Business and
human rights risks income, ethnically diverse
as a part of our due diligence tropical countries. In 2010,
Human Rights and address Citi joined the Roundtable on
evolving societal, regulatory Citi has been named a Sustainable Palm Oil (RSPO),
and ethical issues.
100% Corporate a multi-stakeholder group and
sustainability certification
We are determined to find and Equality Index body that holds members
eliminate human rights violations
across our company, our supply Company accountable to environmental
chain and anyplace else we by the Human Rights Campaign and human rights standards.
can influence the human rights annually since 2004 Our Environmental and
agenda. Links between financing Social Risk Management team
To learn more about how looks into client adherence
and our clients activities are of Citi is accelerating progress
particular interest to stakeholders to RSPO human rights
in preserving human rights principles and participates in
and a focus for us. Addressing worldwide, please download
this requires new thinking, risk the RSPO complaints panel,
our 2015 Fact sheet. which manages and mediates
management and due diligence to
ensure sustainable progress for all compliance breaches. We
involved. Whatever we do, we must perform annual reviews of
see human rights not in terms palm oil clients and, when
of how it affects companies or human rights risks emerge,
finances, but how it affects people. ensure they make progress
toward prescribed resolutions.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 7


Sustainability:
Environmental Finance
Financing environmentally positive projects is
a vital component of our Sustainable Progress
Strategy. These projects address climate
change, infrastructure and pollution, and
promote environmental finance as a growing
and profitable business.

WHAT CITI IS DOING 2015 HIGHLIGHTS SHANNON WIND FARM


Citi was among the first banks to IN TEXAS
provide a full range of financing We participated in
In 2015, Citi provided
solutions for environmental pro- $47.6 billion construction financing, tax
jects globally. We have promoted in environmental finance equity and the commodity
sustainability and financed sustain- activities toward our $100 Billion hedge to affiliates of Alterra
able growth for more than 15 years Environmental Finance Goal Power Corp. and Starwood
and develop innovative, end-to-end Energy Group Global, LLC,
solutions to meet our clients To learn more about how Citi
to finance the Shannon Wind
unique financing needs through is accelerating environmental
Project, a 204-megawatt
public-private partnerships and financing solutions worldwide,
wind facility in Clay County,
ambitious business strategies. please download our
Texas. Citi and other banks
2015 Fact sheet.
We launched a five-year Sustainable provided the $287 million
Progress Strategy focusing on construction loan facility for
three areas: environmental finance, the project. Subsidiaries of Citi
environmental and social risk man- and BHE Renewables provided
agement, and operations and supply $219 million of tax equity
chain. It includes our flagship financing for the project,
$100 Billion Environmental Finance proceeds of which were used
Goal to lend, invest and facilitate primarily to retire the projects
$100 billion over 10 years to activ- construction loan facility.
ities that reduce climate change Under a long-term power
impacts and create environmental purchase agreement between
solutions such as renewable energy, Facebook and Citi, the project
water conservation and infrastruc- will provide 100 percent of
ture improvements. We are tracking the power for the foreseeable
and measuring the potential future for Facebooks newest
environmental and social benefits data center in Fort Worth, Texas.
associated with this financing.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 8


Sustainability:
Environmental and
Social Risk Management
As a global bank, it is not enough for Citi to
serve clients and monitor our operations; we
must make sure what we finance is responsible
as well. Our Environmental and Social Risk IMAGE
Management (ESRM) Policy helps us and
our clients adhere to high standards.

WHAT CITI IS DOING 2015 HIGHLIGHTS MITIGATING HUMAN RIGHTS


We work closely with clients to RISKS IN MINING
help them meet international We developed a new
In 2015, Citi evaluated a junior
standards and mitigate risk and Coal Mining African mining company
we decline to move forward with Standard seeking a loan for general
clients who cannot or will not corporate purposes and
meet our standards. We share We trained potential acquisitions of
ESRM responsibility across our 1,335 key risk and new assets. Our ESRM team
organization with continuous
policy improvement, portfolio banking personnel ensured the client had an
on our ESRM Policy adequate ESRM framework
analysis at the client level and and determined that future
on-the-ground ESRM training To learn more about our ongoing acquisitions would require
for our regional bankers. efforts to understand and manage attention on human rights
Changing societal expectations, risk across our business, please risks related to resettlement,
pressure from bank regulators to download our 2015 Fact sheet. security, and artisanal mining
evaluate our financing and clients communities. We adapted
impacts, and our own evolving risk our credit agreement to
criteria present new and evolving include language that
challenges. Citi enforces our acquisitions must adhere to
ESRM Policy and is transforming the Equator Principles and
our approach to higher-risk IFC Performance Standards
industry sectors. Our processes and approved the loan.
for identifying risks are strong Once an acquisition target
and we have committed resources was identified, the company
to help our clients comply with hired experts to develop a
standards to ensure responsible Stakeholder Engagement Plan
development can continue. and implement the Voluntary
Principles on Security and
Human Rights.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 9


Sustainability:
Operations and Supply Chain
As a global bank, we continually look for ways
to reduce our impacts, lower costs and minimize
risks to the environment and society from our
operations and supply chain partners.

WHAT CITI IS DOING 2015 HIGHLIGHTS GENERATING SOLAR


With 12,000 owned and leased ENERGY IN CHENNAI
facilities in 100 countries, we know We reached our goal to
In 2015, to support Citis global
our global footprint impacts the reduce GHG emissions by 25%,
commitment to environmental
environment. In 2010, Citi set so we set new goals to reduce
sustainability, Citi India
ambitious goals for greenhouse GHG emissions by
installed solar panels on the
gas (GHG) emissions, energy 35% by 2020 and rooftop of its Club House
use, water use, waste and green 80% by 2050 Road office in Chennai. This is
building. We met or exceeded the first Citi Realty Services
all of our 2015 goals. In 2015, we Over 675 suppliers managed location to make
announced our third generation completed our Corporate such an installation on Citis
of environmental footprint goals Responsibility Questionnaire premises, which harnesses the
for 2020. power of renewable energy
To learn more about our for our operations.
We believe our suppliers should
commitment to reduce the
share our values and meet our A total of 168 photovoltaic
impacts in our operations and
high environmental and social solar panels were installed in
supply chain, download our
performance standards. In 2015, the fourth quarter of 2015 and
2015 Fact sheet.
we identified three priority areas the panels began generating
of focus in our supply chain where electricity in January 2016.
we can manage and measure The clean energy units are
progress: paper and paper expected to generate a
products, information technology minimum of 60,000 kilowatt-
(IT) hardware and e-waste hour in energy annually, or
disposal, and travel and logistics. approximately 3 percent of the
buildings annual electricity
consumption, and to eliminate
55 tons of carbon dioxide
emissions per year.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 10


Diversity
When our workforce is as diverse as the clients,
communities and partners we serve, we are a
more vibrant, innovative and high-performing
bank, and a better place to work.

WHAT CITI IS DOING 2015 HIGHLIGHTS CITI WOMEN AT WORK


We want our 230,000 employees Joyce-Ann Wainaina is proof
to thrive as members of a diverse, Women comprise 24% of the power of mentoring,
inclusive workplace that respects of our senior managers globally networking and knowledge
their backgrounds and experiences.
This commitment includes Minorities sharing. She joined Citi
Kenya in 1990, advancing to
supporting groups who have comprise 26% leadership roles in Africas
historically been underrepresented of our senior managers in the
male-dominated banking
in the workplace, including women, United States
industry. Wainaina served as
racial/ethnic minorities, LGBT Citi Country Officer in Zambia
colleagues, people with disabilities 15,000 employees and became the first Kenyan
and military veterans. participate in
and first woman to serve as
Our Diversity Strategy outlines our 121 employee networks Chief Executive Officer of Citi
work across the entire employment across East Africa.
experience, from attracting and
developing talent to building a
30 countries and Wainaina has worked to
increase diversity in her team.
workplace culture of diversity and 56 locations In 2015, she co-designed the
inclusion. In 2015, we expanded Sapphire Leadership Program,
We spent
voluntary self-identification in our a 12-week mentoring program
employee self-service platform $783 million for high-performing women
for our incumbent workforces with our diverse suppliers assistant vice presidents, vice
in the United States and United presidents and senior vice
Kingdom. We hope to expand self- To learn more about Citis
commitment to building a diverse presidents in sub-Saharan
identification in more countries and Africa. It pairs women with
advance our minority and female and inclusive workplace, download
our 2015 Fact sheet. managing directors across the
leadership programs in 2016. network who have experience
working in the region.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 11


Workforce and Talent
As the financial sector becomes more digital,
banks seek talent and skillsets beyond
traditional finance and recruit from a variety of
backgrounds. Millennials in the global workforce
are also having a profound effect. Todays talent
seeks employers with a clear social purpose.

WHAT CITI IS DOING 2015 HIGHLIGHTS ONBOARDING SETS UP NEW


We constantly evolve how we MANAGERS FOR SUCCESS
attract, retain and develop talent We launched our new
The New Manager Experience
across our global firm. Our talent Leadership Standards (NME) is the first time Citi has
and workforce programs develop taken a global approach to
and strengthen skills, communicate In our annual Voice of the
onboarding newly hired and
our expectations for ethical Employee Survey,
newly promoted managers.
conduct and perpetuate our culture employee satisfaction The program provides
of learning and leadership. increased to 76% onboarding; leadership
In addition to rolling out our Mission expectations; an overview
and Value Proposition this year, we More than of information, systems and
rewrote our Leadership Standards 80,000 Citi Volunteers resources available on Citi
to ensure our expectations of participated in our 10th annual For You, our global Human
people are clear and reflect Global Community Day Resources intranet; a path to
our vision and values. The building manager capabilities;
updated Leadership Standards More than and how-to guidance
demonstrate what great looks like 15,000 employees on basic management
and the behaviors Citi expects of used formal flexible work tasks. Approximately 1,600
employees. Our senior leaders were arrangements newly hired and 5,400
actively involved in creating these newly promoted managers
standards, conducting leadership To learn more about how Citi participate each year
meetings and focus groups to invests in its employees, download through in-person and virtual
ensure they are meaningful across our 2015 Fact sheet. facilitator-led classrooms,
the company. These standards are social learning, networking
now embedded in recruitment, with peers and just-in-time
selection, performance digital resources.
management, talent identification,
promotion practices and leadership
development programming.

2015 CITI GLOBAL CITIZENSHIP SUMMARY 12


IMAGE

Whats Ahead
Global institutions like ours are uniquely
positioned to help society address global
problems on a global scale. Citi is committed
to doing exactly that. We dont have all the
answers, but we will continue to work with our
clients and customers to address the challenges
we face and help society make progress.

Citi is a global company that No company can go it alone, but None of the negative
supports a very diverse range we believe we can continue to
of clients. We serve individual have a meaningful impact in the political discourse,
consumers by protecting their areas addressed in this report rancor or rhetoric about
savings, helping them make going forward. Citizenship at Citi
transactions, and advising them starts first and foremost with our the need to break up
on investing for the future. We obligation to act responsibly and the big banks will deter
work with companies of all sizes maintaining a culture centered
to optimize their daily operations on ethics and accountability. us from continuing to
and help them grow. We work with It also demands that we treat do what we do every
governments all around the world our employees, customers and
to help them build sustainable clients with respect and that we day in fulfillment of
infrastructure, such as housing, work to earn and maintain their our mission to enable
transportation and schools. trust through each interaction.
It means that we are an engaged growth and progress
The variety of our work provides
us with a unique perspective
and contributing member of the around the world.
communities where we operate
on exactly how interconnected
around the world. And it also If anything, it only
our world is today, and it is the
foundation of our mission to enable
requires that we use our influence reinforces that commit-
with our clients and partners to
growth and economic progress.
help ensure that they conduct ment while helping us
The scale and reach of our company
also allow us to put to work a
business in a responsible manner. to appreciate the fact
powerful combination of resources Doing these things demonstrates that, despite signs of
in support of that mission our core that a global bank can and does
business activities, the partnerships have positive financial and social progress, our work is
we forge with organizations that impact on our world. never done.
align with our values, and the
philanthropic support provided Michael L. Corbat
by the Citi Foundation. Chief Executive Officer,
Citigroup Inc.
2015 CITI GLOBAL CITIZENSHIP SUMMARY 13
Select Awards
Dow Jones Sustainability World Index
since 2001

Top 10 Company for Corporate Diversity Practices of The S&P 100


Calvert Investments

Top U.S. Affordable Housing Lender


Affordable Housing Finance since 2010

2015 Best Community Improvement Program


U.S. Chamber of Commerce Foundation Corporate Citizenship Awards

100 Best Companies


Working Mother Magazine since 1992

100% Corporate Equality Index Company


Human Rights Campaign (HRC) since 2004

Top Veteran Friendly Company


US Veterans Magazine

2015 Climate A List


Carbon Disclosure Project
For more information on our awards visit citi.com/citizenship

Citigroup
388 Greenwich Street
New York, NY 10013
citi.com/citizenship

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