Pamela Owens

Pamelaowens928@gmail.com
281-203-7965
Qualifications:
Experience with face-to-face interaction with customers.
Experience with inquiry calls from customers.
Excel in customer service and problems resolution.
Hard worker, fast learner and a reliable team player.

Work Experience:

Cypress Square Animal Clinic Houston, TX (281) 469-9633

Office Manager February 2012- August 2014

Welcomed clients by checking them into the system

Input medical history
Ran daily reports and prepared deposit nightly
Responsible for payroll checks
Assisted our four doctors by putting patients in exam rooms and setting up various blood tests
ordered by the doctors
Answered the main phone line and made reminder phone calls to clients Assisted clients by
setting grooming and surgery appointments.
Responsible for cleaning the front lobby nightly
In charge ordering canine and feline food, flea and heartworm preventions and medications
from vendors weekly
Organized vendor invoices and responsible for cutting checks
Assisted clients with my knowledge of flea and heartworm preventions
Responsible for making sure all assistants and technicians were running the exam rooms
correctly and tending to the doctor's needs
Accepted forms of payment for all veterinary services

Chamberlin Roofing & Waterproofing Houston, TX (713) 880-1432

Receptionist August 2009- April 2011

Handled all incoming calls, managed the company's lobby area, greeted and directed all visitors,
including vendors, clients, job candidates and customers and performed general administrative
duties. Promoted to Accounts Payable Clerk and was responsible for performing the day to day
processing of accounts payable transactions to ensure that finances were maintained in an effective,
up to date and accurate manner.

Received and verified invoices and requisitions for goods and services
Prepared batches of invoices for data entry
Data entered invoices for payment
Processed backup reports after data entry
Managed the weekly check run
Prepared vendor checks for mailing
Listed all vendor checks in the log book
Prepared manual checks as required
Maintained listing of accounts payable
Maintained updated vendor files and file numbers
Printed and distributed monthly financial reports
Recorded all checks

Aerotek Staffing Bloomington, MN (952) 814-2824

Customer Service Representative November 2008- May 2009
Placed with Fidelity National Information Services

Worked with various computer software programs, provided customers with information on
pre-paid Visa gift cards
Works with several bank client representatives by phone
Worked on the line for fellow agents who had questions
Solved cardholders everyday problems by accessing accounts
Memorized the guidelines and setups to every card; including card fees, authorization hold
time frames, delivery time frames and terms and conditions
Accessed the language line for non- English speaking cardholders
Provided balances, account transaction activity and replaced cards. Maintained the strict
confidentially clause of each card

Bed Bath & Beyond Woodbury, MN (651) 739-3800

Customer Service Lead Associate November 2006- September 2008
Exhibited and created customer focus by welcoming and greeting customers; modeling a
positive customer service spirit; exhibited a friendly and helpful attitude with customers and
associates
Worked with the Store Management Team to achieve standards, by answering inquires about
products, services and store policies; resolving customer service issues; ensuring that all
Service Associates developed proficient store register procedures; approving and ringing
register transactions requiring management approval, and encouraging cooperation across
departments to increase productivity and service
Provided information and communication effectively by sharing all information that impacts
the work of others in a timely manner by acting as a primary point of contact
Explained and assisted with the daily work tasks of associates. Also provided leadership to
Service Associates working at the registers; Explained the bridal registry program and
assisted customers with retrieving information from the registries
Counted down register tills and prepared deposits nightly. Counted safes morning and night
and called in coin orders to vault service as needed