2/15/13 what is L1 and L2 support

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Networking Question what is L1 and L2 support

Protocols Interview Question Submitted By :: Sunil
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Networking

Administration Re: what is L1 and L2 support

Interview Questions Answer ore Integrators has been providing a superior technical
C
Networking # 1 support since its inception. Our tremendous effort in
implementing latest technical support system has made us
Security Interview able to cater maximum numbers of clients in America. Our
Questions international standard of technical support can answer you
requests times by our Level 1 and Level 2 technical support
Networking process. L1/L2 technical support has made us capable
AllOther Interview accelerating our clients' service by fulfilling their
Questions requirements.

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Our every effort from a minor version updates to enable

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At Core Integrators, our trained Level 1 engineers have

better customer interaction skills to identify existing
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2/15/13 what is L1 and L2 support
better customer interaction skills to identify existing
problem and give an appropriate solutions. If our Level 1
technician is not able to solve the customer query then we
have Level 2 technical support system for giving an exact
solution. At a normal charge our instant solution providing
skills encourage our clients to make a long term business
dealings with us. Our Level 2 technical support helps
solving the unsolving problems of Level 1 agent. Our Level
2 technical support can clear all complex technical content
including case details and can lengthen the support cycle.

Is This Answer Correct ? 106 Yes 55 No

Re: what is L1 and L2 support

Answer L1, L2 mean lavel1 & lavel2
#2

Is This Answer Correct ? 81 Yes 117 No

Re: what is L1 and L2 support

Answer There are seven layer of TCP/IP model, L1 and L2, L1 means
# 3 Layer one, L2 means Layer Layer2. Layer1 means physical
layer and layer2 means Data link Layer. foe example hub,
repeaters works on layer1. Routers are works on Layer2.

Is This Answer Correct ? 59 Yes 214 No

Re: what is L1 and L2 support

Answer L1andL2 is chace memory.L1 IN BUILT in processor andL2
# 4 inbuilt in the m/b in front of processor

Is This Answer Correct ? 27 Yes 137 No

Re: what is L1 and L2 support

Answer L1 and L2 support means if you a the experence in field at
# 5 least 1 year you are appay for L1 support any compony
or you have more than 2 years working in the field you
applied for L2 label

Is This Answer Correct ? 28 Yes 112 No

Re: what is L1 and L2 support

Answer L1 should have knowledge on Knowledge on Remote Desktop Support
# 6 Experience on Microsoft Windows servers
Microsoft Outlook configuration and troubleshooting issues
relatively.
Experience in handling/creating service tickets in huge volume.
Experience on Windows Active directory
Knowledge working on Citrix.
Experience in working with Enterprise customers/clients

Is This Answer Correct ? 49 Yes 33 No

Re: what is L1 and L2 support

Answer L1 is a level one support in which we resolve small issues
# 7 of the customer but once the problem not resolve on this
level then we esclate it to L2 (Level 2). L2 is the senior
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2/15/13 what is L1 and L2 support
level then we esclate it to L2 (Level 2). L2 is the senior
part of L1 which resolves esclated issues from L1.

Is This Answer Correct ? 74 Yes 12 No

Re: what is L1 and L2 support

Answer L1 & L2 Support are two primary level of Customer Support.
# 8 The First level support of L1 is for trying to resolve issue which are based on first level kn

Is This Answer Correct ? 101 Yes 10 No

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