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II Job. desc ripti~w. ~j.J1 ~jJl "~ II
1. J ob title: POS Technica l
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2. Grade : ,.,: •·~jll~
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3. General Dep.: Alham ran i U niv ersal f-" ~WI ~IJ:~;,:•.~H-. : ~WI .. ).~')ll .3
4. Dep.!Branch: Operatio ns w4b-l1 :t£j9i1 /4..:F j9i1 o).l')ll . )~
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5. Sector: POS Operation s ~I.b~ w4J...c:tLbilI .5
Reporting to : . .. " ;, ..
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Responsible for: - , .
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Specialist:
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Receives service calls, Receives service calls, ,~I y-jii J~I ,.bWI ~.l.O... J.= ,4.,jt.,;...:. W\.c~ ~
Completes the service report, Hands over the service ,JJy......l1 .)1 <\..:~I .. I..?--':II ~ ,~.l.O...11 y-jii ~
report, Hands over the defective parts to the stock
'4..i4---a-l 1w\.c~ ~ '4J':I1 4..i~1 0.!.) t'" ~I
keeper, Coordinates with FLM team, Escalates to the
FLM any CM! RP call not completed, Escalates to oJ ,i, . , " yll Jj\.§
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CSD any Scheduled activity, Ens ures that he has J ,..:..,\.....~ I",jil':l' 'LUy...J1 ~.l.,? ~~ J.= ,wlS lJJ.~
sufficient stock, Reconciles his Stock regularly, .4.5. y:;J I wi .. I.,?I
Adhere to company ' s policies and procedures.
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Responsibility & Authorities : .: ' : ~~~J ~jJL~~
Handles all types of service act ivities in ul.. I.,?) tAlJ ' ul~1 ~ ~.l.O...1 1 ~i U,;i ~ ~~
the field and follows the escalation . ~I
procedures.
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The initial duties: ) '''' : 4, ~.;l\ ~~I.;.l'-J ~~I
1. Receives service calls from the Lead engineer 4..iG.....:JI
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/Help desk / FLM team / CSD. ... ~I;;"".l.O... ~ /4J':I1 4.,j~I/
2. Attends to the service activity and completes them i..S~ ~liil J~IJ .bWI ;;"".l.O... J-.l ~ ul
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with in SLA. ;;"".l.O...11
3. Completes the service report for the attended call ~lii
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on the site itself with complete details and parts .w)Lo\.....JI .. I..?--\ J UolS
transactions
4, Hands over the service report to the Data encoder J ~ )1 .a......Y"'
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immediately after arriving back to the SC, If data uw4,JI j;.a y ~ I~)J Ijl , 4.,j~1 jSY .)1 r-l
encoder is not assigned for the SC updates himself in ~ d~~ ..,b J~ ;;"".l.O...11 jSY .)1 ;;. a. a';' .11
the BAAN system with all the details and parts u)Lo\.....J1 .. 1..?--iJ ~lii ~ t:" 0L,JII'Lhi
transactions 1-
5. Hands over the defective parts along with the copy t'" .~':II uc JJy......lI..,J1 <\..:~I .. I..?--':/I ~ .5
of service report to the stock keeper and if the stock ..,b J J y.....ll·~.. r-l I~I J , ;;"".l.O...1 1Y-Y-' . ~
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keeper is not assigned handles the parts himself. .~. .. I' .,? ':I1~t....,.
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6. Coordinates with FLM team for any support ~
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needed for downloading the terminal etc .. .. (:-11 ..~
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and replenishment for attending the service
activities
10. Reconciles his Stock regularly .10
Parts in order to maintain
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II Job description
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J. Job title: ATM Field Engineer .J 'll u ly-=JI i:i~l LJ-"4-0: ~.,ll ~ .1
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2. Grade:
3. General D ep. : Alhamran i Universal ~I,..JI ~I~I 4.Sy.li:;i;..,Wlo);''11 oJ
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4. Dep.fBranch: Operations ; \
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5. Sector: ATM Operations J)i , ~,\l\ e ~\II~\y.al1 ~*i:tL1..il\ :5
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Specialist: , " ', '
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Implement SLA, Practice and observe, assigned all ~~,,., . - ,4...,!lyJI :i.k)lJI ,;i;..,.b..\1
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calls, Provide Technical assistance, Ensure all G\..c~1 ~ ejl ej\......:o ,~I ;'.JeWI ['":1.lli ,GW\.S..JI
assigned calls are done, Ensure to have necessary ej\......:o 'C~!ll.J..h.JI L.>9.,l1 ~ u...:;.J§ GW\.S..JI,.,
Tools, Ensure all company assets issued, . Ensure J.J'-"'I ~ ejl tY> .JSlill '~j)!JI uI,.,.JYI ..)c J~I
all assigned calls and spare parts are updated, all
M .14iJ1 e;b!,., GW\.S..JI ~ ejl tY> .JSlill ,G.1~1 4.SySJI
documents are surrendered promote good
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camaraderie.
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ResJl_onsibiIity & AuthoTiti~s : .l+i
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Handle daily calls and activities as assigned by the - ~I ~.JJlI
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Lead engineer and Supervisor. .u~I,.,.J.iWI
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The initial duties: ,,' .
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1. Implement Service Level Agreement (SLA) to all 4.SY"> .. ~ F- .
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AU clients. .cs-'' I~I
2. Practice and observe proper escalation .~WI GI .. I.,?-YI,., d..b~)LJ] ~lyJI,., :i.k)lJI ,2
procedures.
3. Ensure all assigned calls are attended within the L.J)h.JI L.>9.,lI l.>""-'"
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required response time.
4. Provide Technical assistance to his team
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members if necessary.
5. Ensure all assigned calls are done within the ~ u...:; .J! GW\.S..JI,., G\..c)41\ ~ ejl ej\......:o ,5
prescribe MITR (Meantime To Repair), 'L~;;U ~I L.>9.,l1
6. Ensure to have necessary Tools, Spares, FIs, IBs, ' .J4iJ 1e;b!.5 ;i;..,j:;U\ GI.5.JYI ..)c J~ I ej\......:o .6
Spares, Utilities and others. .lA.J:!C .5 .j9lyJI.5
7. Ensure all company assets issued to h im are ~WI M.5 4..l G.J~i A..SySJl J"......,I ~ ejl tY> '£lil\ ,7
properly taken care of. .~
8. Ensure all assigned calls and spare parts are ~.l.:>.J M .J~I cW.5 GW\.S.JI ~ ejl tY> .JSlill ,8
properly updated on the system on time. .~I G!.,lI~.5 1'U:ul1..)c ~ ~
9. Ensure all documents for submission are .9
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surrendered immediately
10. Should promote good camaraderie among his uI).J)' I,., .!,.j)l.,j <P. ~I ~)lJI,., dJl..l....::!.l1 J:!.)1J
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teammates and other departments. .r.sy.YI
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Qualifications, Experience & Skills ",
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1- Qualifications ~1~J.l1 ~~~1-1
Bachelor of Computer or Technician Diploma ~ f'.P.~ 3\ ~';J\ ~b.l~ lY'3:UY~
2- Experience ~1JP.l1 -2
-
At least one year of relevant Experience. .J,L,]\ \..:Xo L..l}~\ LJA o.b..i 3 ~ uc- ~ ';J \...,
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3- Skills ~1.)~1 -3
English language ~roficienc)' ~yi::...;)' \ w\ ;;~~\
Computer proficiency ji~\ f'\~\ :;~~\
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