Beruflich Dokumente
Kultur Dokumente
Troubleshooting
Version 1.0
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 1
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 2
Yeastar Technology Co., Ltd.
7.2 Failed in Email to SMS .......................................................................................... 15
8 Others ............................................................................................. 16
8.1 System prompts .................................................................................................... 16
8.2 External storage.................................................................................................... 17
8.3 New settings dont take effect ............................................................................. 17
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 3
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 4
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 5
Yeastar Technology Co., Ltd.
We have an encrypt chip on the motherboard, the encrypt chip was written in with
specific information in different models and hardware versions of MyPBX, when upgrade
the firmware, the background application will check the information stored in the chip
and compare with the firmware. In this way, users will not be able to write an incorrect
firmware to MyPBX. MyPBX background application will check this when system start up
as well. In this way, even if users are able to write the firmware into MyPBX in some
unauthorized way, they will not be able to run the system.
Fault description Possible Cause Solution
After logging in The backup ground application 1. Power off and power on
web GUI, see the couldnt get the information from the device
prompts that the chip correctly 2. Reset to factory defaults
says Hardware User write an incorrect firmware Upgrade the firmware
doesnt match the into MyPBX again
firmware version ,
The encrypt chip breaks down Ask for RMA
upgrade cannot
complete
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 6
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 7
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 8
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 9
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 10
Yeastar Technology Co., Ltd.
The status shows No reply for Option packet Uncheck Qualify in trunk
unknown edit page or in SIP
Settings page
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 11
Yeastar Technology Co., Ltd.
5.1 No Caller ID
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 12
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 13
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 14
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 15
Yeastar Technology Co., Ltd.
should be 500:access
code-mobile number.
Step4 if you configured
access code and you dont
want to use 1st GSM port
to send SMS: 500:access
code-port:9-mobile
number
SIM card error Install the SIM card to
mobile phone to see if it
can send SMS or not. If
cant, change to another
SIM card
GSM module error Check the signal of this
GSM trunk in Line Status
page. If the status of the
trunk shows failed and the
signal of the trunk shows
please insert SIM card
even though you have
inserted SIM card, please
change a GSM module and
ask for RMA
8 Others
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 16
Yeastar Technology Co., Ltd.
Room 202, No. 23 Wanghai Road, 2nd Software Park, Xiamen, China 17