Customer Complaints Redressal Report for the Qu

(Cellular Mobile Telephone Se

Name of Service Provider and Lisence
LSA Category of complaints Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 7057 0 7057 6660 397 7057
Customer Service Related
8131 0 8131 6824 1307 8131
Complaints

Faults and Network Related

69072 0 69072 67625 1447 69072
Complaints
Andhra Pradesh

MNP Related Complaints 211 0 211 197 14 211

UCC Related Complaints 664 0 664 575 89 664
Internet / Data Related
3233 0 3233 3089 144 3233
Complaints
VAS Related Complaints 1523 0 1523 1347 176 1523
Other 9684 0 9684 9342 342 9684
Total 99575 0 99575 95659 3916 99575
Total Subscriber base (Prepaid): 16761266
Total Subscriber base (Postpaid): 687707
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 366 0 366 366 0 366 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 19 0 19 19 0 19 0
0 0 0 0 0 0 0 0
0 385 0 385 385 0 385 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 295 2 297 276 21 297
Customer Service Related
832 1 833 797 36 833
Complaints

Faults and Network Related

7368 1 7369 7290 79 7369
Complaints
ASSAM

MNP Related Complaints 0 0 0 0 0 0

UCC Related Complaints 4 0 4 4 0 4
Internet / Data Related
941 0 941 921 20 941
Complaints
VAS Related Complaints 84 0 84 72 12 84
Other 131 0 131 107 24 131
Total 9655 4 9659 9467 192 9659
Total Subscriber base (Prepaid):1273934
Total Subscriber base (Postpaid): 19264
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 56 0 56 45 11 56
Customer Service Related
1814 0 1814 1717 97 1814
Complaints

Faults and Network Related

38649 0 38649 38350 299 38649
Complaints

MNP Related Complaints 0 0 0 0 0

BIHAR

UCC Related Complaints 1 0 1 1 0 1

Internet / Data Related
9409 0 9409 9328 81 9409
Complaints
VAS Related Complaints 421 0 421 272 149 421
Other 130 0 130 99 28 127
Total 50480 0 50480 49812 665 50477
Total Subscriber base (Prepaid): 12015120
Total Subscriber base (Postpaid): 25875
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 6 0 6 3 0 3 3

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 2 0 2 2 0 2 0

0 0 0 0 0 0 0 0
3 0 0 0 0 0 0 0
3 8 0 8 5 0 5 3
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 9581 0 9581 8816 726 9542
Customer Service Related
9067 0 9067 7854 1178 9032
Complaints

Faults and Network Related

38806 0 38806 37624 1061 38685
Complaints

MNP Related Complaints 66 0 66 45 21 66

DELHI

UCC Related Complaints 1384 0 1384 1173 173 1346

Internet / Data Related
9406 0 9406 8931 414 9345
Complaints
VAS Related Complaints 5751 0 5751 5620 129 5749
Other 4525 0 4525 3911 586 4497
Total 78586 0 78586 73974 4288 78262
Total Subscriber base (Prepaid): 5467758
Total Subscriber base (Postpaid): 900270
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
39 0 0 0 0 0 0 0

35 0 0 0 0 0 0 0

121 24 3 27 9 0 9 18

0 0 0 0 0 0 0 0
38 0 0 0 0 0 0 0

61 0 0 0 0 0 0 0

2 0 0 0 0 0 0 0
28 1 0 1 0 0 0 1
324 25 3 28 9 0 9 19
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 2946 770 3716 2746 691 3437
Customer Service Related
7340 206 7546 6448 1089 7537
Complaints

Faults and Network Related

21695 1149 22844 20250 2759 23009
Complaints
GUJARAT

MNP Related Complaints 22 10 32 20 7 27

UCC Related Complaints 1033 164 1197 783 387 1170
Internet / Data Related
8998 213 9211 8957 319 9276
Complaints
VAS Related Complaints 967 67 1034 851 149 1000
Other 1511 409 1920 1283 317 1600
Total 44512 2988 47500 41338 5718 47056
Total Subscriber base (Prepaid):12189714
Total Subscriber base (Postpaid): 660735
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
279 0 0 0 0 0 0 0

9 0 0 0 0 0 0 0

-165 12 4 16 13 0 13 3

5 0 0 0 0 0 0 0
27 0 0 0 0 0 0 0

-65 0 0 0 0 0 0 0

34 0 0 0 0 0 0 0
320 0 0 0 0 0 0 0
444 12 4 16 13 0 13 3
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 1497 25 1522 1411 110 1521
Customer Service Related
5485 40 5525 4777 745 5522
Complaints

Faults and Network Related

12037 142 12179 11164 1010 12174
Complaints
HARYANA

MNP Related Complaints 6782 55 6837 6544 292 6836

UCC Related Complaints 766 14 780 614 155 769
Internet / Data Related
50 14 64 37 26 63
Complaints
VAS Related Complaints 1769 1 1770 1555 215 1770
Other 2 3 5 1 4 5
Total 28388 294 28682 26103 2557 28660
Total Subscriber base (Prepaid): 4764554
Total Subscriber base (Postpaid): 278143
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
1 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0

5 5 0 5 5 0 5 0

1 0 0 0 0 0 0 0
11 0 0 0 0 0 0 0

1 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
22 5 0 5 5 0 5 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 25 0 25 14 11 25
Customer Service Related
208 0 208 170 38 208
Complaints
HIMACHAL PRADESH

Faults and Network Related

1060 0 1060 1016 44 1060
Complaints

MNP Related Complaints 0 0 0 0 0 0

UCC Related Complaints 0 0 0 0 0 0
Internet / Data Related
812 0 812 778 34 812
Complaints
VAS Related Complaints 7 0 7 4 3 7
Other 4 0 4 4 0 4
Total 2116 0 2116 1986 130 2116
Total Subscriber base (Prepaid): 806690
Total Subscriber base (Postpaid): 9195
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 30 0 30 26 4 30
Customer Service Related
145 0 145 132 13 145
Complaints

Faults and Network Related

JAMMU & KASHMIR

1224 0 1224 1176 48 1224

Complaints

MNP Related Complaints 0 0 0 0 0 0

UCC Related Complaints 1 0 1 1 0 1
Internet / Data Related
10878 0 10878 10854 24 10878
Complaints
VAS Related Complaints 27 0 27 26 1 27
Other 22 0 22 17 5 22
Total 12327 0 12327 12232 95 12327
Total Subscriber base (Prepaid): 583618
Total Subscriber base (Postpaid): 39649
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 3244 0 3244 2710 534 3244
Customer Service Related
4486 0 4486 3581 905 4486
Complaints

Faults and Network Related

12834 0 12834 11037 1797 12834
Complaints
KARNATAKA

MNP Related Complaints 43 0 43 33 10 43

UCC Related Complaints 11 0 11 11 0 11
Internet / Data Related
7615 0 7615 6428 1187 7615
Complaints
VAS Related Complaints 463 0 463 233 230 463
Other 1619 0 1619 1387 232 1619
Total 30315 0 30315 25420 4895 30315
Total Subscriber base (Prepaid): 9173543
Total Subscriber base (Postpaid): 456848
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 1835 36 1871 1753 69 1822
Customer Service Related
4004 47 4051 3418 582 4000
Complaints

Faults and Network Related

52135 683 52818 49010 3034 52044
Complaints
KERALLA

MNP Related Complaints 62 2 64 44 18 62

UCC Related Complaints 34 19 53 18 11 29
Internet / Data Related
26678 160 26838 25911 726 26637
Complaints
VAS Related Complaints 687 16 703 567 116 683
Other 6361 51 6412 5854 500 6354
Total 91796 1014 92810 86575 5056 91631
Total Subscriber base (Prepaid): 10556181
Total Subscriber base (Postpaid): 462790
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
49 0 0 0 0 0 0 0

51 0 0 0 0 0 0 0

774 18 0 18 16 0 16 2

2 0 0 0 0 0 0 0
24 0 0 0 0 0 0 0

201 0 0 0 0 0 0 0

20 0 0 0 0 0 0 0
58 0 0 0 0 0 0 0
1179 18 0 18 16 0 16 2
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 856 37 893 816 43 859
Customer Service Related
2820 12 2832 2297 512 2809
Complaints

Faults and Network Related

8322 79 8401 8286 85 8371
Complaints
KOLKATA

MNP Related Complaints 2 0 2 0 0 0

UCC Related Complaints 44 31 75 40 3 43
Internet / Data Related
2440 68 2508 2424 17 2441
Complaints
VAS Related Complaints 291 9 300 253 36 289
Other 938 20 958 791 139 930
Total 15713 256 15969 14907 835 15742
Total Subscriber base (Prepaid): 2469870
Total Subscriber base (Postpaid): 72079
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
34 4 0 4 4 0 4 0

23 0 0 0 0 0 0 0

30 1 0 1 1 0 1 0

2 2 0 2 2 0 2 0
32 0 0 0 0 0 0 0

67 1 0 1 1 0 1 0

11 0 0 0 0 0 0 0
28 5 0 5 5 0 5 0
227 13 0 13 13 0 13 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 2925 265 3190 2556 323 2879
Customer Service Related
6272 63 6335 5765 529 6294
Complaints

Faults and Network Related

MADHYA PRADESH

35526 1022 36548 34785 1545 36330

Complaints

MNP Related Complaints 22 2 24 11 10 21

UCC Related Complaints 241 173 414 137 185 322
Internet / Data Related
8556 82 8638 8047 559 8606
Complaints
VAS Related Complaints 690 63 753 475 243 718
Other 2846 156 3002 2673 255 2928
Total 57078 1826 58904 54449 3649 58098
Total Subscriber base (Prepaid): 22940978
Total Subscriber base (Postpaid): 555360
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
311 0 0 0 0 0 0 0

41 0 0 0 0 0 0 0

218 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0
92 0 0 0 0 0 0 0

32 0 0 0 0 0 0 0

35 0 0 0 0 0 0 0
74 0 0 0 0 0 0 0
806 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 10633 320 10953 10211 695 10906
Customer Service Related
17283 373 17656 16846 780 17626
Complaints

Faults and Network Related

78141 1744 79885 75373 4084 79457
MAHARASHTRA

Complaints

MNP Related Complaints 50108 2188 52296 51185 968 52153

UCC Related Complaints 11 7 18 6 7 13
Internet / Data Related
4053 251 4304 3362 736 4098
Complaints
VAS Related Complaints 3354 221 3575 3512 15 3527
Other 3901 71 3972 3566 398 3964
Total 167484 5175 172659 164061 7683 171744
Total Subscriber base (Prepaid):23589010
Total Subscriber base (Postpaid): 1899190
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
47 4 5 9 9 0 9 0

30 1 2 3 3 0 3 0

428 24 6 30 27 0 27 3

143 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0

206 0 0 0 0 0 0 0

48 1 3 4 3 0 3 1
8 0 1 1 1 0 1 0
915 30 17 47 43 0 43 4
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 2317 52 2369 2080 204 2284
Customer Service Related
3507 6 3513 3197 306 3503
Complaints

Faults and Network Related

22528 113 22641 21648 784 22432
Complaints
MUMBAI

MNP Related Complaints 8 0 8 8 0 8

UCC Related Complaints 234 77 311 111 89 200
Internet / Data Related
5904 7 5911 5780 109 5889
Complaints
VAS Related Complaints 530 4 534 484 45 529
Other 3213 14 3227 2874 324 3198
Total 38241 273 38514 36182 1861 38043
Total Subscriber base (Prepaid):3745546
Total Subscriber base (Postpaid): 683437
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
85 59 0 59 59 0 59 0

10 121 0 121 121 0 121 0

209 61 0 61 61 0 61 0

0 10 0 10 10 0 10 0
111 3 0 3 3 0 3 0

22 18 0 18 18 0 18 0

5 6 0 6 6 0 6 0
29 0 0 0 0 0 0 0
471 278 0 278 278 0 278 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 75 0 75 74 1 75
Customer Service Related
569 0 569 556 13 569
Complaints

Faults and Network Related

1507 3 1510 1472 38 1510
Complaints
NORTH EAST

MNP Related Complaints 0 0 0 0 0 0

UCC Related Complaints 2 1 3 3 0 3
Internet / Data Related
1549 0 1549 1536 13 1549
Complaints
VAS Related Complaints 21 0 21 19 2 21
Other 219 0 219 200 19 219
Total 3942 4 3946 3860 86 3946
Total Subscriber base (Prepaid): 607940
Total Subscriber base (Postpaid): 2634
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 3536 0 3536 3206 330 3536
Customer Service Related
7028 0 7028 4200 2828 7028
Complaints

Faults and Network Related

15292 0 15292 10308 4984 15292
Complaints
PUNJAB

MNP Related Complaints 15 0 15 12 3 15

UCC Related Complaints 93 0 93 89 4 93
Internet / Data Related
5490 0 5490 4379 1111 5490
Complaints
VAS Related Complaints 883 0 883 702 181 883
Other 2452 0 2452 2201 251 2452
Total 34789 0 34789 25097 9692 34789
Total Subscriber base (Prepaid): 2030140
Total Subscriber base (Postpaid): 12032
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 561 3 564 553 7 560
Customer Service Related
294 0 294 279 15 294
Complaints

Faults and Network Related

4131 175 4306 4093 96 4189
Complaints
ORISSA

MNP Related Complaints 0 0 0 0 0 0

UCC Related Complaints 2 8 10 9 0 9
Internet / Data Related
6711 104 6815 6661 56 6717
Complaints
VAS Related Complaints 64 0 64 59 2 61
Other 87 1 88 68 15 83
Total 11850 291 12141 11722 191 11913
Total Subscriber base (Prepaid): 5847337
Total Subscriber base (Postpaid): 762348
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
4 0 0 0 0 0 0 0

0 1 0 1 1 0 1 0

117 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
1 0 0 0 0 0 0 0

98 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0
228 1 0 1 1 0 1 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 982 0 982 955 27 982
Customer Service Related
4307 0 4307 4244 63 4307
Complaints

Faults and Network Related

16506 0 16506 16455 51 16506
Complaints
RAJASTHAN

MNP Related Complaints 15 0 15 13 2 15

UCC Related Complaints 4 0 4 4 0 4
Internet / Data Related
1971 0 1971 1963 8 1971
Complaints
VAS Related Complaints 621 0 621 595 26 621
Other 1065 0 1065 1031 34 1065
Total 25471 0 25471 25260 211 25471
Total Subscriber base (Prepaid): 7928689
Total Subscriber base (Postpaid): 145395
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 2016 4 2020 1807 200 2007
Customer Service Related
6381 1 6382 6083 296 6379
Complaints

Faults and Network Related

30891 28 30919 29851 1033 30884
Complaints
TAMIL NADU

MNP Related Complaints 20199 0 20199 19836 359 20195

UCC Related Complaints 23 5 28 17 6 23
Internet / Data Related
9994 11 10005 9794 160 9954
Complaints
VAS Related Complaints 46 4 50 32 11 43
Other 255 49 304 219 34 253
Total 69805 102 69907 67639 2099 69738
Total Subscriber base (Prepaid): 6262305
Total Subscriber base (Postpaid): 160593
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
13 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0

35 0 0 0 0 0 0 0

4 0 0 0 0 0 0 0
5 0 0 0 0 0 0 0

51 14 0 14 14 0 14 0

7 0 0 0 0 0 0 0
51 0 0 0 0 0 0 0
169 14 0 14 14 0 14 0
 Customer Complaints Redressal Report for the Quarter
(Cellular Mobile Telephone Service
Name of Service Provider and Lisenced Se
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 966 2 968 931 37 968
Customer Service Related
7366 0 7366 7316 50 7366
Complaints

Faults and Network Related

10577 0 10577 10539 36 10575
Complaints
U.P (EAST)

MNP Related Complaints 0 0 0 0 0 0

UCC Related Complaints 228 0 228 228 0 228
Internet / Data Related
28004 1 28005 27990 14 28004
Complaints
VAS Related Complaints 266 0 266 254 12 266
Other 2039 0 2039 2026 13 2039
Total 49446 3 49449 49284 162 49446
Total Subscriber base (Prepaid): 11668325
Total Subscriber base (Postpaid): 110263
rt for the Quarter ending December 2016
Telephone Service)
and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Details of appeals disposed during the Quarter
Quarter and pending appeals of previous
Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals
pending for received previous decided within specified decided disposed pending for
redressal on the during the quarter during the time limit during beyond the during the decision on the
last day of Quarter Quarter Quarter [12] = the quarter time limit quarter [15] = last day of
[9]=[5] - [8] [10]+ [11] during the [13] + [14] Quarter [16] =
Quarter [12] - [15]

9 10 11 12 13 14 15 16
0 0 0 0 0 0 0 0

0 0 0 0 0 0 0 0

2 1 0 1 0 1 1 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

1 1 0 1 0 1 1 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0
3 2 0 2 0 2 2 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 5737 7 5744 5062 655 5717
Customer Service Related
6671 20 6691 6345 343 6688
Complaints

Faults and Network Related

19810 0 19810 18295 1502 19797
Complaints
U.P. (WEST)

MNP Related Complaints 2 0 2 2 0 2

UCC Related Complaints 14 1 15 14 1 15
Internet / Data Related
8715 3 8718 8412 304 8716
Complaints
VAS Related Complaints 895 6 901 783 117 900
Other 1634 5 1639 1517 116 1633
Total 43478 42 43520 40430 3038 43468
Total Subscriber base (Prepaid):15213387
Total Subscriber base (Postpaid): 466088
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
27 0 0 0 0 0 0 0

3 0 0 0 0 0 0 0

13 5 0 5 5 0 5 0

0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0

2 1 0 1 1 0 1 0

1 0 0 0 0 0 0 0
6 0 0 0 0 0 0 0
52 6 0 6 6 0 6 0
 Customer Complaints Redressal Report for the Qu
(Cellular Mobile Telephone Se
Name of Service Provider and Lisence
LSA Category of complants Complaint Centre(s)
Details of complaints received during the Quarter Details of complaints redressed during the Quarte
and pending complaints of previous Quarter

Total no. of No. of pending Total no. of Total no. of Total no. of Total no. of
complaints complaints of complaints to be complaints complaints complaints
received during previous redressed during redressed within redressed redressed
the Quarter Quarter the Quarter specified time beyond the during the
[5]=[3]+[4] limit during the time limit Quarter [8] = [6]
quarter during the + [7]
Quarter

1 2 3 4 5 6 7 8
Billing Related Complaints 889 170 1059 776 119 895
Customer Service Related
2465 170 2635 2283 176 2459
Complaints

Faults and Network Related

17933 165 18098 17895 45 17940
Complaints
WEST BENGAL

MNP Related Complaints 1 13 14 0 0 0

UCC Related Complaints 28 57 85 29 0 29
Internet / Data Related
4656 95 4751 4644 16 4660
Complaints
VAS Related Complaints 489 32 521 443 46 489
Other 1253 34 1287 1063 189 1252
Total 27714 736 28450 27133 591 27724
Total Subscriber base (Prepaid): 6205103
Total Subscriber base (Postpaid): 6973
Report for the Quarter ending December 2016
bile Telephone Service)
vider and Lisenced Service Area
Appellate Authority
ed during the Quarter Details of appeals received during the Quarter Details of appeals disposed during the Quarter
and pending appeals of previous Quarter

Total No. of Total No. of Pending Total no. of Total no. of Total no. of Total no. of Total No. of
complaints appeals appeals of appeals to be appeals decided appeals appeals appeals pending
pending for received during previous decided during within specified decided beyond disposed during for decision on
redressal on the the Quarter quarter the Quarter [12] time limit during the time limit the quarter the last day of
last day of Quarter = [10]+ [11] the quarter during the [15] = [13] + [14] Quarter [16] =
[9]=[5] - [8] Quarter [12] - [15]

9 10 11 12 13 14 15 16
164 12 0 12 12 0 12 0

176 0 0 0 0 0 0 0

158 3 0 3 3 0 3 0

14 0 0 0 0 0 0 0
56 0 0 0 0 0 0 0

91 0 0 0 0 0 0 1

32 2 0 2 2 0 2 0
35 5 0 5 5 0 5 0
726 22 0 22 22 0 22 1