Mohamed Mamdouh AbdElMoneim AbdElAzim

56 Elmontaza Alexandria, Egypt

+2 01285264703
Mamdouhlb.mm@gmail.com
03-07-1990
Single Military / Exempt

Profile
expert in the sociology and social relations , press and media, has been studied customer
service in 2012 was the beginning of the work in 2013 , i was a representative to Egypt to
discuss the problems of the Nile Basin countries under the name of Nelson Mandela
conference with African countries, and received several certificates of appreciation in
customer service including Ideal employee 2016 in Andalusia hospital .

Education
Alexandria University, King Marriott Academy , Arts
BA Sociology, communication and Media , 2011

Work Experience
Andalusia hospital , Alexandria
Supervisor Customer Service CRM , 2015-2017
Provide assistance and advice to customers who use the company's products or services
Contact customers by telephone, email, message politeness and face to face
Investigate and resolve customer problems, which may be complex or long-term problems
that have passed customer service assistants .
Dealing with customer complaints or any major incidents, such as a security problem or
client being become ill .
Issuing refunds or compensation to customers .
keep accurate records of discussions or correspondence with customers .
Analysis of statistics or other data to determine the level of customer service and provide
analysis for the Managers .
Production of written information to customers, and often involve the use of packages /
software .
Write customer service analysis reports provide for managers of company .
Develop feedback or complaints procedures for customers to use .
Improve customer, policies and standards for your organization or management service
procedures .
A meeting with other managers to discuss the possibility of improvements in customer
service .
Participate in recruitment and assessment processes .
Training staff to offer a high level of customer service .
leading or supervising a team of customer service staff .
Learning about the company's products or services, and keeping up to date with the changes
Keep by developments in customer service by reading relevant journals, going to meetings
and attend courses.
 Andalusia hospital , Alexandria
Senior Customer Service CRM, 2014-2015
Preparation daily report about customers complaints internal and external to the hospital.
Sending E-mails and faxes to all patients.
Clarification of all customer feedback from the hospital.
Mastery of strategies that will give customers more than they expect.
Master powerful strategies to solve customer problems and strengthen the bridges of
allegiance.
Work under the coordination with other related departments.
Preparation of seminars and conferences of physicians
Innovation and implementation for events of company ( Happy Customer - Ideal
employee - Clown show for patient Music's for patient - Eids - Decorations of new year
- Ramadan - Winter )

Alex Service Company - Call Center , Alexandria- Cairo

Front office and administration, 2013-2014
Customer Support and sales
Coordinate maintenance schedules with customers
Accounting on customer bills
Cover aspects of services offers

Skills and Achievements

Achievements :
Ability to work well under pressure.
Ability to learn new tasks quickly.
Performed the balance sheet report analysis.
Creative, self-motivated, reliable and dynamic.
Excellent communication skills.
Ability to work individually and as a co-operative team member.
Good at meeting deadlines.
Using computer based technologies to locate access, evaluate and store information.
Innovation to system of work. Languages

Skills :
Team Leadership
Healthcare
Time Management
Customer Service
Marketing Communications
Teamwork
Report Writing
Research
 Courses :
Body language and dealing with individuals .
How to put survey system .
Digital Marketing .

Activities
Philanthropy
Sessions of relaxation and energy
Meetings
Listen and play music
Fashion
The gym