TROY AMATO

420 Redondo NE, Albuquerque, New Mexico 87106 H: 5127747950 troyamato767@gmail.com

PROFESSIONAL SUMMARY
Service-oriented waiter, barista, and bouncer who delivers high quality customer service by
accurately assessing
client needs and recommending the most useful products and policies. Published journalist
and writer, looking for
writing or editing opportunities with a promising company.
SKILLS
Excellent Communication Skills Dedicated Work Ethic
Stress and Time Management Genuine Customer Care and
Interaction Complex Problem Solver Quick and Efficient
Learner Superior Customer Service Positive Guest
Relations
WORK HISTORY
Bouncer, 10/2014 to 05/2015
Jumpstreet Incorporated Cedar Park, TX
Supervised the safety and well-being of customers between ages 3 and 99.
Cleaned and closed establishment after shifts (windows, trampolines, carpet, bathrooms,
counters, etc).
Worked various stations with intensive customer interaction required.
Filed reports on customer incidents and injuries.
Repaired trampolines and supervised damaged property during store hours.
Dealt with customer complaints and questions.
Learned customer service and excellent communication skills.
Handled transactions and point of sale interactions with customers.

Waiter, 07/2015 to 01/2017

Almarah Mediterranean Cuisine 12129 Ranch Rd 620 N #450, Austin, TX 78750
Served and waited on customers.
Taking orders, preparing food and drinks, and serving food.
Took inventory of cooking supplies and materials.
Cooked various dishes and prepared different meats and spices.
Memorized and helped create lunch and dinner menus and specials.
Handled delivery and pickup orders, operating point of sale over the phone.
Delivered food within a 10 mile radius of the restaurant.
Developed communication skills and ability to learn and serve customer needs.
Ran and temporarily managed restaurant when manager was absent.
Learned time management skills and stress management.
Catered large events of 60 or more persons.
Developed superior customer service skills.

Barista, 01/2016 to 03/2016

Roaster's Coffee Cafe 2011 Little Elm Trl Ste 110 Cedar Park, TX 78613
Memorized and created various specialty drinks such as milkshakes, teas, and lattes.
 Handled online orders and drive-thru orders customers.
Counted and deposited cash deposits and handled cash transactions.
Handled customer needs and requests, working to personalize interactions for individual
customers.
Cleaned entire establishment, sweeping, mopping, and cleaning all tables and equipment.
Self-managed my time and work tasks, often closing the establishment all alone.
Dealt with high stress situations such as morning work-rushes and large groups.
Closed and opened establishment, preparing equipment and environment for customers
and co-workers.
Roasted beans weekly and took inventory of measurements and outcomes.
Learned to deal with intensive demands and requests of customers, coworkers, and
supervisors.

Waiter, 06/2016 to 08/2016

Umiya Sushi Restaurant 1540 Cypress Creek Road #113, Cedar Park, TX 78603
Waited tables and handled orders and requests of many customers at once.
Prepared and served alcoholic beverages to customers, such as beer, wine, and Sake.
Opened and closed establishment, cleaning and preparing the dining room for customers.
Catered and waited for reserved groups and large parties.
Organized and dealt with many interactions, customers, and requests in high-stress
scenarios.
Handled credit, debit, and cash transactions with customers.
Learned to self-manage time and develop time and task management skills.

Student Publications Reporter, 01/2017 to Current

The Daily Lobo 201 Yale Blvd NE, Albuquerque, NM 87106
Worked under time sensitive deadlines.
Handled multiple articles at a time, writing and conducting research for a variety of
topics at once.
Interviewed industry professionals on the fields of music, food, and comic book.
Coordinated with editors, photographers, and other reporters to create stories and
layouts that incorporated many elements of photojournalism.
Wrote previews and reviews on restaurants, concerts, and local events.
Crafted opinion pieces on many elements of local culture and art.
Learned how to write and format in proper APA-style.

EDUCATION
High School Diploma:
Cedar Park High School Cypress Creek Road - Cedar Park, TX
Member of Junior Engineering Technical Society
Member of Spanish Club
Member of KEY Club
Member of SkillsUSA (State Finalist- Technical Drafting)
Member of National Hispanic Honor Society
Founder of National Technical Honor Society
Awarded "JV Wrestling Leadership Award"
High School Diploma: 2016
Texas Connections Academy - Houston, TX
Bachelor of Arts: Interdisciplinary Film and Digital Media, 2020
University of New Mexico - Albuquerque, New Mexico
3.5 GPA
Recipient of Amigo Scholarship ($15,000 per year)