S.

No Date Part Name Customer

1 18.01.17 2LP Gear2ndWheel IYM - Chennai

2 4.2.2017 2lp axle main IYM - Chennai

3 16.02.17 B97 Axle Drive IYM - FBD

4 25.02.17 2FS Axle Drive IYM - Chennai

5
 Customer Com
Communication Medium

Oral

FIR

Mail

Oral
 Customer Complaint Re
Problem Details Quantity

Gear 2nd wheel (63 diameter) End bit mix up with FG Part 1

2GS Axle main Part Mixup with 2lp axle Main 30

B97 Axle Drive centre wrong at both spline side 1

2 FS AD Spline damage 2
laint Register - 2017
Root Cause

Sawing Operator not following the Basic rule

MPI new inspector dont have awareness about 2LP AM and 2GS AM
part difference,Lot management sheet not updated properly

Trail part mixup or wrong ejector pin used

Damage not occur during final inspection,may be due to handling

at customer end.
 Action Taken

All parts segregate customer end,Inhouse( NG =0),Training

Given(Part replaced with new one and FIR not booked)

All parts segregate customer end,Inhouse( NG =0),Detailed CAR

enclosed(Parts replaced,FIR closed with corrective action)

Under analysis

Negotiated with customer and closed

 Resp Status

Manikandan Closed

Dilliraj Closed

Kumaravel Open

Kumaravel Closed