3 Underline the correct verb in italics.

1 I'm a customer services assistant. I deal with / 'm in charge o/customers every day
2 Jessica plans / is responsible for ten people in her section.
3 The IT department develops / controls the computers in all the offices.
4 Production deals with the products, but R&D manages / develops new products.
5 I work for Guilherme, the Financial Director. Sometimes he asks me to
control / check his work for him. He doesn't want to make any mistakes!

4 Work with a partner. Make sentences about these jobs using the verbs in 2.
Example: An air traffic controller controls the movement of aeroplanes.

air traffic controller / teachers / students engineer / projects team leaders / team production mana,ger/
movement of aeroplanes factory

5 Work with the same partner. Make sentences about these departments
using words in the table.
Example: Logistics plans deliveries from suppliers.

suppliers
works with
Logistics customers
is responsible for
Finance information
deals with
Sales employees
plans
Information Technology (IT) deliveries
controls
Research and Development (R&D) machinery
is in charge of
Human Resources (HR) other
manages
Marketing departments
develops
Customer Services products
checks
Production money
organizes
computers

) For more exercises, go to Practice file 7 on page 90.

6 38> We can pronounce words ending in -s with /s/, /z/, or /iz/. Listen and
write the sounds.
Example: works AL is llL manages /iz/
1 deals 4 products 7 controls
2 plans 5 departments 8 develops
3 organizes 6 computers 9 resources

7 Write a short job profile for you, then read it to your partner. Tip I Word building
8 Take turns to describe some departments in your company. Try to guess When you learn a new word,
the department your partner describes. you can make more words
Example: A This department works with customers. with it:
Sales. manage - manager
A Correct. produce - products, production
purchase - purchasing
Interactive Workbook Glossary deliver - delivery
The revision game
Work with a partner. Take turns to choose a square.
On a yellow square, have a role-play with your partner, on a blue square follow the instruction,
on a pink square answer the question(s).
If you are correct, or if you complete the role-play, you win the square.
If you are not correct, the squares stays open.
The winner is the first person to win five squares in a row, across (^), down (J), or diagonally (S).

Where are you Find the mistake: When you take a Explain how to use Talk about your last
from? What is your Are you from Peru? flight, what's the the photocopier. phone call. Who was
nationality? Yes, I from. procedure at the it with? What was it
What is your job? airport? about?

_
A Call a hotel and Which words go A Introduce yourself Compare your Can I join you?
ask about its together? to - you've never company to its Do you come here
services then book tight / leave / annual met. competitors. often?
a room. / schedule / busy / Respond. What do you think of
Answer B's deadline this lesson?
questions.
! 1
Instruction:
Ask your partner Give your opinion on Talk about your What's your company A You want to speak
three questions about this then ask for B's job and your working on at the to a colleague but
his / her job. opinion: responsibilities. moment? he / she isn't there.
Your CEO wants to Leave a message.
move your offices to Answer the call.
a city 500 km away.
BWSfflflW
A Call your partner What have you done What is the location Think of three What do you do if you
and ask for his / today? of your company and qualities that these work in real estate?
her email address. what is near it? jobs need:
Respond. airline pilot
administrator

Instruction: Meeting: Instruction: Questions: Instruction:

Describe your Plan a party for your Describe a typical Where is your head Give a visitor to your
favourite restaurant English group next day at work. office? company directions
using superlatives. week. Discuss with Use these words: What other from Reception to
E.g. best, most your plan and the always, often, rarefy, workplaces does your your office.
expensive, etc. schedule. sometimes, usually, and company have?
never

A Arrive at a hotel Talk about your last What are your plans A Call and arrange Ask for help to print a
and check in. Ask trip. for the next year / a meeting for next document.
about breakfast Where did you go? few months? Why are week.
and dinner. How long? you doing this? Respond.
Respond. When did you leave /
arrive?