Track: TVL Track Grade Level: SHS/11

Strand: Home Economics Time Table

Qualification: Housekeeping NC II
Content No. of Day/s No. of hours
Code Quarter
Introduction from CG actual teaching
1st Half (Mid-term)
LESSON 1: PROVIDE HOUSEKEEPING SERVICES TO GUESTS (HS)
LO 1. Handle housekeeping requests 12
Hotel Codes, rules and regulations 2 2
Basic Skills needed of a good housekeeper 2 2
The Housekeeping Department TLE_HEHK9- 2 2
Nature and scope of guest room cleaning care and maintenance 12HSIa-c-1 2 2
Bedroom and bathroom amenities 2 2
Procedural requirements in handling guests requests related to housekeeping 2 2
LO 2. Advise guests on room and housekeeping equipment 4
Types and uses of different housekeeping and front office forms 1 1
Institutional house rules and procedures 1 1
TLE_HEHK9-
Handle clients queries through telephone, fax machine, e-mail, etc. 1 1
12HSId-2
Common problems related to housekeeping
1 1
Handling different problems in Housekeeping Services

LESSON 2: PREPARE ROOMS FOR GUESTS (RG)

1st Quarter
LO 1. Set up equipment and trolleys 8
Types and uses of different cleaning tools, materials, and equipment for room servicing 2 2

Proper use and selection of tools, materials, and equipment according to task requirement 2 2
TLE_HEHK9-
Setting of trolley/caddy with cleaning materials according to needs and with the institutional 12RGIe-f-3
standards 2 2

Safety measures and procedures in handling cleaning tools, equipment, and other supplies 2 2
LO 2. Access rooms for servicing 4
Basic terminologies used in Housekeeping 2 2
TLE_HEHK9-
Provision of guests safety and security in hotel establishment 12RGIg-4
2 2
LO 3. Make up beds 12
Types and sizes of linens, pillows, and bed sheets 4 4
TLE_HEHK9-
12RGIh-j-5
Procedures in conducting room check, turn down and make up beds and cots TLE_HEHK9- 4 4
12RGIh-j-5
Replenishment of bed linen in accordance with institutional standards and procedures 4 4

LO 4. Clean rooms 2nd Quarter 8

Tools, materials, supplies, and equipment used in cleaning guest rooms 2 2
Standard operating procedures in institutional cleaning 2 2
TLE_HEHK9- 2nd Quarter
Common insects and pests and their control measures 1 1
12RGIIa-b-6
Minor and major hotel room defects and repair 1 1
Hotel management safety practices and procedures 2 2
LO 5. Clean and store trolleys and equipment 8
Proper handling and storing of trolleys and other equipment 4 4
TLE_HEHK9-
12RGIIc-d-7
Sanitizing and keeping cleaning materials and equipment according to manufacturers operating TLE_HEHK9-
procedures and establishment standards 12RGIIc-d-7 2 2
Safe keeping practices in accordance with establishment standard 2 2

LESSON 3: CLEAN PREMISES (CP)

LO 1. Select and set up equipment and materials 4
Common cleaning tools and equipment and their proper uses and functions 1 1
Safety and security in using the cleaning tools and equipment TLE_HEHK9- 1 1
Dry and wet agents/chemicals commonly used in cleaning 12CPIIe-8 1 1
Personal Protective Equipment and its proper use and function 1 1
LO 2. Clean dry and wet areas 12
Common problems related to scheduling and performing cleaning tasks 3 3
Possible inconvenience and hazards in working area 3 3
TLE_HEHK9-
Policies and procedures related to cleaning operations 3 3
12CPIIf-h-9
Proper disposal of used chemicals in accordance with manufacturers instructions and
environmental legislation requirements 3 3
LO 3.Maintain and store cleaning equipment and chemicals 8
Proper use and maintenance of cleaning tools, materials, and equipment in accordance with the
manufacturers instructions and hotel standards 2 2
Institutional routine maintenance with standard operating procedures TLE_HEHK9- 2 2
Common problems in cleaning tools and equipment 12CPIIi-j-10 2 2
Safety procedures in safekeeping of cleaning tools, equipment, and chemicals following the
security standards 2 2

2nd Half (Final)

LESSON 4: PROVIDE VALET / BUTLER SERVICE (VS)
LO 1. Display professional valet standards 24
Basic roles of valet and butler service within the Philippine hospitality industry 4 4
Building rapport through oral and written communication 4 4
Personality development 4 4
TLE_HEHK9-
Procedures in performing valet services 4 4
12VSIIIa-f-11
Procedures in keeping laundry area clean in accordance with the establishment standards
3rd Quarter 4 4
Reports and endorsements of valet service provider 4 4
LO 2. Care for the guest property 16
Packing, unpacking, storing, and preparing of guest luggage management 4 4
Institutional standards in preparing of guest clothes and shoes 4 4
TLE_HEHK9-
12VSIIIg-j-12
 TLE_HEHK9-
Basic darning and mending for clothing and linen 12VSIIIg-j-12 4 4
Ethical Standards for guest security and confidentiality 4 4

LESSON 5: LAUNDRY LINEN AND GUEST CLOTHES (LL)

LO 1. Process laundry items 24
Types of linen used in housekeeping 2 2
Principles of laundering 2 2
Types and usage of washing machines and dryers used in housekeeping 2 2
Types and usage of chemicals and cleaning agents 2 2
Classification and usage of stain-removing agents 2 2
TLE_HEHK9-
The wash cycle and its importance 2 2
12LLIVa-f-13
Laundry procedures for different fabrics 2 2
Laundry methods based on fiber and fabric 4th Quarter 2 2
Principles and procedures in ironing and pressing clothes and linens 2 2
Types of ironing equipment, tools, and materials and their proper usage 3 3
Folding methods and techniques 3 3
LO 2. Package and store laundry items 16
Important forms for packaging and storing of laundry items 4 4
Ideal standards of packaging and storing of laundry items 4 4
TLE_HEHK9-
Procedures in storing guest laundry in accordance with the establishment standards or guest 12LLIVg-j-14
request 4 4
Delivery of laundry items 4 4

160
Over-all Total No. of Days 160Hours
Suggested Activities