Sie sind auf Seite 1von 19

Date Customer Name Mobile Number

### RAJASEKAR 8553162938

### YOGA RAJENDRAN 9066064163

### MUNIRAJ 9060909054


### BHARAT SALES TEAM
### RAVI 9739285111

### BHARAT SALES TEAM

### RAMESH 9880524788

### Shaahana 879257614


### Ramesh Aacharya 9342858335
Friday, April 07, 2017 Tejaswini 8553519095
### Ravi 8147203135
### Nagarakshan 9060444461
### Somashekar reddy 8892299171

### Amit Sabat 9066245643


### Pradeep 9066245028
### Irfan alikhan(SALES) 8892299104
### Manish 9742085614
### Maruthi 9742831169

### Pradeep kumar(sales team) 8882299119

### PALLAVI 9738199787

### Kumar 8050090100

Friday, April 28, 2017 SALES HEAD AIRCEL NA


Customer Location

VINAYAGA LAYOUT

ANJANA NAGAR.

ANEKAL
OPEN PLACE, ANEKAL
ANEKAL

OPEN PLACE,WEAVER COLONY

MARASUR GATE,NEAR ANEKAL.

Bangalore
Bangalore
Bangalore
Bangalore
Bangalore
Bangalore

Bangalore
Bangalore
Bangalore
Bangalore
Bangalore

Bangalore

TAVREKARA

Bangalore

MADIWALA,NEAR SILK BOARD


Address

103,SWETHA HOME,VINAYAGA LAYOUT6TH CROSS,


VISHWA BHARATHI SCHOOLE,NAYANDHAHALLI

SHREEMAN BUSINESS SOLUTION ,NO-1,ABOVE SRS LAB,SRI MANJUNATHA COMPLEX,


ANJANA NAGAR MAIN ROAD,VISHWANEEDAM POST,BANGALORE,560091.
AVR ENTERPRISES,WEAVER COLONY,ANEKAL, BANGALORE-562106
OPEN PLACE, ANEKAL NEAR BAN1327
SRI MARUTHI MOBILES,NO.7,CHANDAPURA ROAD,
JAYARAM COMPLEXE,ANEKAL,BANGALORE-562106
WEAVER COLONY

MITHUN PRIYA ENTERPRISES,NO.328,SPURTHY SCHOOL,


MARSUR GATE,CHANDAPURA,BANGALORE-560099

J.P.Nagar
Brigade road.
Peenya
Kamatchipura
Hanumatha nagar(AIRCEL FOFO)
Bilekahalli

Munnekollal
Varthur
Malleshwaram
HAL Stage
Goravigere

Bellandur

GNS COSMO HOME PG WOMEN,#108/1,4TH CROSS,BTM 1ST STAGE,


TAVEREKERE MAIN ROAD,BENGALORE-560029.
758,BDA,2nd street,4th phase,Blr-71.
NISARGHA SERVICE APARTMENT,81,36TH MAIN BTM 1ST STAGE,
NEARSUB REGISTRAR OFFICE,BTM LAYOUT,BANGALORE-560068.
Exact Location Latitude Longitude Complaint Description

NEAR VISHWA BHARATHI SCHOOL. 12.944805 77.519715 COVERAGE ISSUE

ANJANA NAGAR MANAPURAM GOLD .


12.985807 77.486591 COVERAGE ISSUE
TOP FLOOR.
ANEKAL 12.707626 77.697908 COVERAGE ISSUE
OPEN PLACE, ANEKAL 12.704982 77.69897 COVERAGE ISSUE
NEAR VENKATESWARA TALKIES 12.717399 77.700504 COVERAGE ISSUE

WEAVER COLONY 12.703872 77.69295 COVERAGE ISSUE

SPURTHY SCHOOL,MARSUR GATE 12.773523 77.701767 COVERAGE ISSUE

6th phase,1st main road,


12.899404 77.582778 Coverage issue
Bangalore-78.
Reliance office,Ballal residency 12.9713 77.6083 Voice call issue
572,6th cross,Peenya dasarahalli,
13.046245 77.514046 Data issue
Bangalore-57.
Sreenivasa complex,Magadi main road,Bangalore-79.
12.9842521 77.52811297 Coverage & Call drop
Ganesh bhavan bus stop 12.9432701 77.564242 Coverage issue
84,Dchalli main road,Bilekahalli,
12.89764108 77.606585 Coverage issue
Bangalore-76.
Sasikala apartment,Matrix layout,
12.94579 77.70561 Voice Break
Bangalore-37.
Whitefield - - Coverage issue.
Big bazar 12.99689 77.57395 3G Data issue
868,HAL Stage,Bangalore-75 12.97681 77.65423 Data issue
Kannamangala main road 13.04269 77.77094 Coverage issue

25,opp central mall,Bangalore-13. 12.92385 77.67416 Coverage issue

TAVEREKERE MAIN ROAD 12.923935 77.608829 COVERAGE ISSUE

Domlur 12.96487 77.635304 Coverage issue

NEAR SILKBOARD BRIDGE 12.919415 77.620296 COVERAGE ISSUE


Serving Site Distance(m) Indoor RSCP Indoor Ec/Io OUTDOOR RSCP

KTKBANBAN1492-3 200(m) -100 -11 -85

KTKBANBAN1517-2 500(M) -85 -10 -80

KTKBANBAN1327-3 500(M) -85 -9 -80


KTKBANBAN1327-3 200(M) -78 -7 -80
KTKBANBAN0007-1 150(M) -88 -9 -86

KTKBANBAN1327-3 800(M) -90 -10 -88

KTKBANBAN2429-2 2.5(KM) -110 -16 -110

KTKBANBAN0189-3 -100 -10 -90


KTKBANBAN0243-1 250 -80 -10 -75
KTKBANBAN1173-3 150 -65 -9 -55
KTKBANBAN0115-1 200 -65 -6 -60
KTKBANBAN0250-3 150 -90 -4 -83
KTKBANBAN2336-3 250 -95 -8 -80

KTKBANBAN2289-2 350 -85 -6 -80


- - - - -
KTKBANBAN0943-3 250 - - -60
KTKBANBAN0650-2 425 m -90 -5 -80
KTKBANBAN2397-2 1.7 km - - -95

KTKBANBAN2385-2 550 m -100 -13 -95

BAN0908-3 150 m -80

KTKBANBAN0389 450 -100 -10 -90

BAN0203-2 200(m) -75 -8 -68


3G
Outdoor Ec/Io Indoor DL Throughput(Mbps) Indoor UL Throughput(Mbps)

-8

-8

-7 2.51 MBPS 1.24MBPS


-8 2.51 MBPS 1.24MBPS
-8 2MBPS 1MBPS

9 1.34MBPS 1MBPS

-16

-8 1.2 0.8
-8 1.9 1
-5 2.8 1.4
-6 1.9 1.3
-3 1.9 1.3
-4
1.5 0.8
-5 1.8 0.9
- - -
-5 - -
-4 1.1 0.5
-9 - -

-10 0.9 600 kbps

-7

-8 0.9 0.5

-7 2.73MBPS
Outdoor DL Throughput(Mbps) Outdoor UL Throughput(Mbps) Serving Site

KTKBANBAN1492-3

KTKBANBAN0610-2

2.84MBPS 1.20MBPS BAN1327-3


BAN1327-3
2MBPS 1MBPS BAN0007-1

1.34MBPS 1MBPS BAN1327-3

JIG0009-2

1.4 0.9 KTKBANBAN0277-3


2.4 1.4 KTKBANBAN0243-1
4.2 1.8 KTKBANBAN1173-3
2.5 1.9 KTKBANBAN0115-1
2.6 1.3 KTKBANBAN0250-3
2.4 KTKBANBAN2336-3
1.1
2.5 1.3 KTKBANBAN2289-2
- - -
3.9 1.4 KTKBANBAN0943-3
1.8 0.9 KTKBANBAN0729-1
1 0.7 KTKBANBAN0585-2

900 kbps 0.8 KTKBANBAN2385-2

BAN0908-3

1.3 0.9 KTKBANBAN0107-3

3 MBPS BAN0203-2
2G
Floor Details
Indoor Rx Level Indoor Rx Quality Outdoor Rx Level Outdoor Rx Quality

-98 -4 -80 0 G

-65 0 -60 0 2 FLOOR

-85 0 -79 0 G
-78 0 -78 0 G
-83 0 -78 0 G

-83 0 -78 0 G

-110 -6 -110 -6 G

-95 3 -85 0 G+1


-75 2 -60 0 G+3
-70 2 -65 0 G+1
-65 2 -60 0 G
-75 1 -65 0 G
-90 2 -75 0 G

-85 2 -70 0 G+3


- - - - -
- - -60 0 -
-75 1 -65 0 G
- - -86 2 G

-98 5 -92 3 G

-77 0 G

-85 2 -70 0 G

-65 0 -60 0 2ND FLOOR


Remark

AT OUTDOOR GOOD SIGNAL LEVEL FOUND. CUSTOMER LIE IN DEEP INDOOR AT GROUND

CUSTOMER LIE EXACTLY NEAR TO 2G SITE AND DURING OBSE


CUSTOMER SAID HE IS FACING NETWORK PROBLEM AT SOME ANOTHER LOCATION. HE TELL ONLY AREA NAM
FREQUENT CALL BUT NO ISSUE FO
Good Coverage & quality found, But on customer phone cross
Good Coverage & quality found, But on customer phone cross
Good Coverage & q

Good Coverage & quality found, But on customer phone cross

Nearby site is not serving proprly due to high VSWR ON sector BAN2448-1 & b

CUSTOMER LIE IN DEEP INDOOR SO


No issue fou
THIS COMPLAINT WAS REGARDING DATA ISSUE . BUT NO ISSUE FOUND DURING FIELD VISIT. G
No issue found and same was confirmed b
No issue found and same was confirmed by th
After optimizing the nearest serving site BAN2336 issue Get resolved and same

CUSTOMER FACING THIS PROBLEM ONLY WHEN HE SPEAKS WITH HIS PARENTS WHO USING OTHER NETWORK
Customer already ported t
NO ISSUE FOUND DURING FIELD VISIT . AS ENGINEER IS GETTING GOO
DUE TO TEMPORARY ISSUE ON SITE CUSTOMER FACED DATA PROBLEM F
Nearset serving site is 2G only.Need 3G
As site is 1.3 km for away from customer location .Du
At retailor location found poor coverage in 2g & 3g. After optim
No improvement found in indoor 2g as well as 3g. Nearest site BAN1102 having low antenna height and he
will be feasible for t
During visit issue found regarding call initiation.Call was not going from cu
After clearing the issue problem has been resolved and call is successfully in
Poor 3g coverage found at customer location. After optimisin
Now customer is able to access 3g Network and
In Indoor location signal fluctuation found .After optimising Serving site, issue get res
ENG NAME Additional remarks
Serving Site

VINOTHKUMAR

VINOTHKUMAR

VINOTHKUMAR
VINOTHKUMAR
VINOTHKUMAR

VINOTHKUMAR

Cleared vswr alarm and getting good


VINOTHKUMAR coverage on location and same was
confirmed by sales team Bharat and retailor

S.Sudharshan
S.Sudharshan CROSS TALK COMPLAINT
S.Sudharshan
S.Sudharshan
S.Sudharshan
S.SUDHARSHAN

S.SUDHARSHAN
IVRS COMLAINT
S.SUDHARSHAN IVRS COMPLAINT
S.SUDHARSHAN
S.SUDHARSHAN
S.SUDHARSHAN

S.SUDHARSHAN KTKBANBAN2385-2

VINOTHKUMAR

S.SUDHARSHAN KTKBANBAN0266-1

VINOTHKUMAR BAN0203-2
Post 3G
Distance(m) Indoor RSCP Indoor Ec/Io OUTDOOR RSCP Outdoor Ec/Io

550 m -99 -13 -95 -10

300 -90 -7 -80 -6

200(m) -71 -7 -64 -7


Post 3G
Indoor DL Throughput(Mbps) Indoor UL Throughput(Mbps)

0.9 600 kbps

1.31 0.9

2.8MBPS
Outdoor DL Throughput(Mbps) Outdoor UL Throughput(Mbps) Serving Site

900 kbps 0.8 KTKBANBAN2385-2

2.4 1.2 KTKBANBAN0107-3

3.2 MBPS BAN0203-2


Post 2G
Indoor Rx Level Indoor Rx Quality Outdoor Rx Level Outdoor Rx Quality

-92 4 -88 2

-85 2 -70 0

-63 0 -60 0
Customer Name Address

NISARGHA SERVICE APARTMENT,81,36TH MAIN BTM 1ST STAGE,


SALES HEAD AIRCEL
NEARSUB REGISTRAR OFFICE,BTM LAYOUT,BANGALORE-560068.
Latitude Longitude Complaint Description
Serving Site Distance(m) Indoor RSCP

12.919415 77.620296 COVERAGE ISSUE BAN0203-2 200(m) -70


Post 3G
Indoor Ec/Io OUTDOOR RSCP Outdoor Ec/Io Indoor DL Throughput(Mbps)

-7 -64 -7 2.8MBPS
Post 2G
Outdoor DL Throughput(Mbps) Serving Site Indoor Rx Level Indoor Rx Quality

3.2 MBPS BAN0203-2 -63 0


Post 2G
Outdoor Rx Level Outdoor Rx Quality

-60 0