Sie sind auf Seite 1von 17

3PAR SERVICES

Built for the Cloud

Gary Jackson

2011 Hewlett-Packard Development Company, L.P.


2010
The information contained herein is subject to change without notice
Elevator pitch
Put the strategic and technical know-how of HP service
experts to work for your HP 3PAR Storage Systems
customers
Transform their data center with HP 3PAR Utility
Storage. Built from the ground up to exceed the
economic and operational requirements of even the
most demanding IT environments, HP 3PAR Utility
Storage is the next generation of Tier 1 storage.
Get the SAN infrastructure performance, scalability,
and availability to transform the data center. HP 3PAR
Utility Storage delivers 100% of the agility and
efficiency demanded by the virtual data center and
cloud computing environments.
HP Care Pack Services for 3PAR Storage

3PAR Software Products Deployment Services


Always ON Software Installation and Start-up HP 3PAR Recovery
HP Support and Deployment Manager Oracle, SQL, Exchange
HP Support Plus 24 (SP24) with Defective Software Installation and Start-up HP 3PAR Dynamic
Media Retention (DMR) Optimization
HP Proactive 24 (P24) and Critical Software Installation and Start-up HP 3PAR Adaptive
Advantage (CA) Optimization
Critical Service (CS) Software Installation and Start-up HP 3PAR Remote Copy
HP 3PAR Installation and Startup Service, Software Installation and Start-up HP 3PAR Virtual Copy
hardware & upgrades (includes HW Software Installation and Start-up HP 3PAR System
install & configuration) Reporter
Software Installation and Start-up HP 3PAR Recovery
Manager for vSphere

Integration
Professional Integration Services
Services
HP 3PAR Storage Assessment Service HP Data Backup & Recovery 3PAR Data Backup
HP Storage Data Migration for 3PAR HP Business Continuity /3PAR Disaster Recovery
Service 3PAR Upgrade Planning (custom quote statement of work
HP Enhanced Implementation for SANs service)
HP Assessment for SANs 3PAR Magazine Shuffle (custom quote statement of work
HP Data Sanitization service)
HP Relocation Service/3PAR Relocation

3
HP 3PAR Storage System
OPTIMIZED Care Typically P10000 (V) Class or Deal Values >$500K

SUPPORT: 3-Year HP Critical Service (CS) or *Critical Advantage (CA) level 3


INSTALLATION: HP 3PAR Installation and Startup Service; Enhanced Implementation Service
for SAN;
Provides:
Performance & cannot tolerate any downtime

STANDARD Care Typically V & T Class or Deal values <$500K


SUPPORT: 3-Year Proactive 24 or HP Critical Advantage (CA) level 2
INSTALLATION: HP 3PAR Installation and Startup Service; Enhanced Implementation Service for SAN;
Provides:
Maintains high availability with limited downtime

BASIC Care Typically F Class or Deal Values <$200K


SUPPORT: 3-Year HP Support Plus 24
INSTALLATION: HP 3PAR Installation and Startup Service; Enhanced Implementation Service for SAN;
PROACTIVE CREDITS:
Provides:
Additional 60 Proactive Select credits/year
Technical Advice , HW availability, can tolerate downtime

4
Support Plus 24 (Mandatory Minimum
Support level)
Reactive only i.e. Fix on fail
24x7 response
Hardware 4 hour on-site
Software 2 hour call-back
Software LTU and RTU
Itis basically a warranty uplift and is usually sold
as a three, four or five year deal
Givesuniform service levels for the deal period as
opposed to simple warranty
Basic Care.
Support Plus 24 + Proactive Select Credits*
Everything in Support Plus 24 as well as

Account Support Manager


First line Q&A
Non-Support Issues
Managing support calls
Post Incident Reviews
New Customer Orientation (additional 10 credit option)
Best Practice advice
Capacity Planning Service (option at extra cost)

* 3yr Proactive select Care Packs HG992A3#12Q & HG924A1#12S


Proactive 24 (Standard Care)
Everything in Support Plus 24 as well as
Account Support Manager
Account Support Plan
Quarterly support activity review
Semi-annual support planning meeting
Semi-annual patch, and software analysis
Annual PM and health-check
3 Consultancy Service Days (servers)
Optional Call to Fix (contract only)
Critical Service (Optimised Care)
Everything in Support Plus 24 & Proactive 24 as well
as
6 Hour Hardware Call to Fix
ITSM Quick Assessment
Immediate software phone response
Quarterly support activity review
Quarterly support planning and review
Quarterly patch, firmware and software analysis
Business collaboration and technical advice
Account support centre engineer & Mission Critical engineer
6 Consultancy service days
Support Guidelines

Support +24... Mandatory Minimum Support level... Suitable for F Class and
non complex environments, customer MUST be made aware of the
deliverables so that no mismatch of expectation occurs

Basic Support... Sweet spot on F Class. Customer requires a single point of


contact for issues... Minimum support level for existing legacy 3PAR
customers.

P24/CS..Complex environments/Critical applications (sweet spot V Class)...


Minimum support level for Existing HP Proactive Services
customers (P24=P24/CS=CS)

Suggested net hardware values..


<$100K = Support + 24, $101K - 200K = Basic Care or CA, >$201K =
P24/CS depending on criticality of application availability.

9 3 October 2011
3PAR Services at a glance
Monetary cost of downtime may Cost of downtime critical to the
be low but ability to trade highly business in both /hr and or
important. reputation in the marketplace.

Existing 3PAR customer Existing HP Proactive Support


Customer (maintain current service level)

Recommend Standard Care Recommend Optimised Care


Cost of
Service
Application availability important Cost of downtime high and or
but not critical, does not solution is complex but budget
have the budget for P24 is limited customer requires single
point of contact

Recommend Basic Care Recommend Standard Care

Cost of Downtime and complexity of the solution


Why Proactive Services for Storage?
(especially in the Cloud)

Pooled storage has to be available!


Pre acquisition 3PAR did not have the luxury of offering
Proactive Services... Services make the difference.
In a cloud the data is the product.
Customers need help to manage their critical storage
environments
The single pane of glass
Change control is critical...
Happy, stable customers are much easier to sell to!

11
Why I&S for 3PAR?

TIER 1 storage... Would we sell an XP without installation?

The simpler a product is to manage day to day the more


crucial it is that it was set up correctly in the first place.

Puts the HP approved stamp on the solution...

There are a lot of software titles included in the 3PAR


solution that differentiate it from the competition...

Lessons can be learned from EVA4400, P4000 and


Blade...

12
Data Migration

Where we sell 3PAR we are very often displacing other products.


Moving from distributed storage to a virtualised shared storage pool
We should not underestimate the work required.
SOMEONE is doing this work! It should be HP or an accredited
Partner
There is a great deal of perceived value for a customer in us
delivering this service.

Many customers dont realise that HP and our partners


can deliver this service... We must start talking about it
as part of our joint overall value add

13
HP 3PAR Storage System
Up-sell Opportunities (just a few examples)

HP Enhanced For complete design and implementation services for


Implementation Fibre Channel, FCOE, FCIP, and iSCSI SAN
Service for SANs connectivity components

Offers customised technical and operational guidance


HP 3PAR Storage to customers with a deployed 3PAR Storage
Assessment infrastructure and provides recommendations to help
Service improve availability levels and ongoing management
of the environment

HP Storage Data
For expertise and tools to migrate data across a data
Migration for center or around the globe
3PAR Service

For customised guidance, this service provides


HP Assessment
technical and operational assistance with HP storage
for SANs subsystems and the interconnecting infrastructure
The easiest Ways To Increase The Value Of HP
Services On a 3PAR Storage Deal?
1. Tier 1 STORAGE should have Tier1 SERVICE
5 Year Critical Service (CS) or Critical Advantage L3 (CA)
1. Tier 1 STORAGE should have Tier1 SERVICE
2. 5 Migration
Data Year Critical Service (CS) or Critical Advantage L3 (CA)
Making the transition simple
2. Data Migration
Making the transition simple
3. Add Integration Services
3. HP 3PARServices
Add Integration Services to assess, design and enable specific features such
as3PAR
HP Recovery Manager,
Services to assess,Dynamic
design andOptimization, Adaptive
enable specific Optimization
features such as
Remote Manager,
Recovery Copy, Virtual Copy
Dynamic and SystemAdaptive
Optimization, ReporterOptimization Remote
Rich set
Copy, of services
Virtual Copy andavailable to implement 3PAR in customers
System Reporter
Rich set of services
environments availableStorage
including to implement 3PAR in customers
Assessment, Migration,environments
SAN design
including Storage Assessment,
and implementation, Migration, SAN
Host migration design and implementation,
and attach
Host migration and attach
In Summary
3PAR is Tier 1... Treat it as such

There is no conflict with either EVA or XP

Start with Proactive Services (Optimised Support)

Offer a complete solution (I&S, Data Migration etc)

Leverage the power of HP in your deals

16
THANK YOU

Das könnte Ihnen auch gefallen