work related problem.
13. Individuals may use coalition and pressure in order to
1. Conformity is dependence on the norms of others
without independent thinking.
2. Psychological stress evaluator is another type of lie
detector that analyzes changes in the voice patterns to
determine whether a lie is being told.
3. Alcoholism results in absenteeism, poor work, lost
productivity, and other related costs.
4. Equity structure in the workplace is based on the ratio
of inputs to outputs.
5. People who feel that they are over-rewarded may
experience feelings of guilt.
6. To attain maximum performance, a supervisor must
allow a subordinate to express his individuality in his
work.
7. Whyte stated that a new social ethics had developed to
rationalize the organizations demands for whole-
hearted dedication and loyalty.
8. Chris Argyris explained that there exists incompatibility
between the needs of employees and organization.
9. Whenever an agreement is reached, it should be put into
writing as clearly and to the point, as much as possible.
10. Studies further show that the common definition of a
manager as one who is engaged in planning, organizing,
staffing, directing and controlling of subordinates is
inadequate.
11. Organizational stem of MBO was originally developed
by Peter Drucker
12. The informal information system should be employee
based and cater to their development and solve their
gain power in the organization
14. . Reward power is conveyed through rewarding
individuals for compliance with ones wishes.
15. . Power ability the ability to influence people or things
16. Legitimate power comes from having a position of
power in an organization
17. Dependency is critically important when it comes to
power
18. Power is nothing more than a function of dependency
19. Distances between people, walls, or static that interfere
with radio messages are forms of physical barriers.
20. The union is regularly established channel upon which
many employees depend is one of the advantage of
communication with unions.
21. Managers should mingle with their co-employees.
22. Experiential Learning is a characteristic of
Organizational Development wherein participants learn
by experiencing in training environment the kinds of
human relation problems they encounter on the job.
23. Because of the complicated process entailed in
Organizational Development, it may take a long period.
24. Organizational culture is a system of shared
assumptions, values and beliefs which governs how
people behave in organizations.
25. Organizations consist of subgroups that have specific
characteristics and a sense of identification.
26. Cultural forms address the emotional aspects of
organizations that are commonly referred to as cohesion
or camaraderie.
27. Leaders should walk their talk.
28. External information demands for more, better, faster
financial reporting continue unabated. New lines of
quantitative and qualitative inquiry are related to
organizational value drivers.
29. Leaders at the executive level are the principal source
for the generation of an organizations ideology,
articulation of core values and specification of norms.
30. Strategic assessment involves making a determination
of the organizations position relative to others in its
strategic set and best-in-class organizations from any
sector.
31. Transparency requires frequent, abundant, and accurate
information.
32. To build effective relationship at work, and individual
must prioritize the building up of strong relationships.
33. Network, Network, Network is a guideline to build
effective relationship at work.
34. To build effective relationship at work, and individual
must focus on teamwork.
35. To build effective relationship at work, and individual
must demonstrate good interpersonal communication
and relationship-building skills.
36. Nobody will force you to develop. It is your own
decision and responsibility to do it.
37. STEP 1 to 3 should be your first priority.
38. To build effective relationship at work, and individual
must find a mentor, coach, or sponsor.
39. The important discovery of cognitive therapy is that our
own beliefs are subjective and that individual has the
power to change them.
40. Mental attitude determines how an individual feels and
behave.
41. Winners see possibilities; Losers see the problems.
42. People who are pessimistic believe that the causes of
bad events are permanent; Optimist believe that the
causes of bad events are temporary.
43. Permanence relates to duration. Pervasiveness relates
to amount.
44. Martin Seligmans Learned Optimism notes a vital
contrast in the way we deal with adverse situations.
45. A realistic person can also be optimistic or pessimistic.
46. Realistic Optimist greets each day with enthusiasm.
47. Joyful people get sick less often and less seriously than
joyless people. . Endorphins have the capacity to create
natural high.

1. The organizational invasion of a persons private life
and unauthorized release of confidential information
about a person is known as off-the-job conduct.
2. Whenever employers look after the needs of workers
through welfare programs they are applying the
autocratic theory of organizational behavior.
3. Equity Theory explains relational satisfaction in terms
of perceptions of fair or unfair distributions of resources
within intrapersonal relationship.
4. Creating and maintaining equity is a responsibility of
all the members in the organization.
5. We can measure the equity of rewards in a workplace
by simply comparing your inputs to your outputs.
6. Douglas McGregor developed a coaching guideline in
eliminating Theory X.
7. Social beliefs are part of employees inner self and
should be a subject to analysis as a requirement for
keeping a job.
8. There are 3 types of factor that affects Political
Behavior.
9. System of managing is employed to create and maintain
order among the organizations members.
10. . Computer Based Information system defines very
clearly the work-flow system communication flow-
down and the authority.
11. A leader is necessarily be a manager, but a manager
may not be a leader
12. Labor jurisdictions are laws governing the relations
between capital and labor
13. Lack of Source Credibility can underail
communications, especially when humor is involved.
14. Semantic is the study of leadership.
15. The information that flows from higher to lower levels
of organization is called upward communication.
16. It often involves a spiritual distance between people,
similar to the existence of actual physical distance.
17. Always use long and difficult words to make it easier to
understand by the receiver.
18. Communication with management is referred to as
management or inter-management communication.
19. Downward communication seems to be slowly
transmitted because of hierarchical levels.
20. The reward structure in the job can adequately reinforce
conventional training.
21. One benefit of Organization Development is potential
conformity.
22. Gaming is a Laboratory Training Method that is time-
consuming and expensive.
23. The most visible level of culture is values, it consists of
behaviour patterns and outward manifestation of
culture: perquisites provided to executives, dress codes,
level of technology utilized and the physical layout of
work spaces.
24. Interaction with senior co-workers on the job was
viewed as most important in helping newcomers
become effective employees.
25. Culture is deep-seated and difficult to change, and
leaders cannot influence or manage an organizations
culture.
26. Opacity is free from guile, candid or open, or forthright.
27. Creating a transparent organization is not a
responsibility of the entire organization.
28. Government transparency extends to every face of
business and can both affect, and be affected by, the
conduct of employees at all levels.
29. If it looks bad today, tomorrow itll look better.
30. Your success is your superiors responsibility.
31. STEP 10 to 12 is about learning the culture and
adapting to the organizational system.
32. Assuming that you are an experienced professional, you
should no longer need much training to your job.
33. A Winner makes promises; a Loser makes a
commitment.
34. The three crucial dimensions of an optimistic or
pessimistic orientation are permanence, pervasiveness
and possibility.
35. The unrealistic person cannot be optimistic or
pessimistic.
36. Your choice of words or self-talk do not influence your
thoughts.
37. A positive mental attitude is undoubtedly one of the
most valuable liabilities a person could have in life
Theory Z Theory which hypothesized that innovation and
motivation are inseparable and should be channeled properly
toward coordinate company and employee goal.
Theory X In this theory, management assumes employees are
inherently lazy and will avoid work if they can and that they
inherently dislike work.
Social Ethics A contemporary body of thought which makes
orally legitimate the pressures of society against the individual.
Douglas McGregor He claims that most management actions
flow directly from whatever theory of human behavior
managers hold.
Needs for autonomy Ego needs that relates to ones reputation
are the following except:
Motivation The product of the anticipated values from an
action & perceived probability that these values will be
achieved by action.
Maslow's Hierarchy of Needs All of these are other words for
the Acquired Needs: Thematic Apperception Test (TAT)
Theory EXCEPT:
Power Seeker Want power either to control other people (for
their own goals) or to achieve higher goals (for greater good).
Thematic Apperception Test (TAT) Tool to measure the
individual needs of different people.
Expectancy The strength of belief that a particular act will be
followed by a particular outcome.
Recess A bargaining tactic which allows parties to discuss
some points privately between the negotiation process.
Grievance System It is a formal system through which
disputes over working rules are expressed, processed, and
judged in an organization.
Arbitration It is a procedure in which a dispute is submitted,
by agreement of parties, to one or more arbitrators who make a
binding decision on the dispute.
Role set. Set of overlapping and interlocking role sets both
inside and outside the organizations
What can an organization do to limit the effects of Political
Behavior? Provide Sufficient Resources
Power One of the key aspects of being a strategic leader is to
think critically and deeply about the acquisition and use of
power.
Supply One of the basis of power which determines the
availability, quality, and cost of alternative means of satisfying
needs.
Grievance. Any real or imagined feeling of personal injustice
that an employee has about the employment relationship.
Counter proposals A bargaining tactics used by negotiating
parties where they present alternative solutions to the problem.
Collective bargaining. It requires negotiations between the
management and the labor.
Information system Is a collection of people, procedures,
software, hardware, and data They all work together to
provide information essential to running an organization
Management control system Is a system which gathers and
uses information to evaluate the performance of different
organizational resources.
Politics This may be a means of creating a non-coercive, or a
democratic work environment.
Organizational factor These are factors which arises from the
organization itself that affects the political behavior of
individuals.
Technocratic System of rule wherein people with high
technological knowledge rule
Manager Is a person within a formal organization who has at
least one subordinate.
Fundamental dependency Occurs when one attribute
relation uniquely determines another attribute .
Conflict A collusion or disagreement within the organization.
Intrapersonal Conflict It arises from frustration, numerous
goals which require equal attention.
Task Independence It is one of the causes of conflict when
accomplishment of your goal requires reliance on others to
perform their tasks.
Greater creativity or better decisions Which of the
following is a positive effect of Conflict?
Equal Employment Opportunity It pertains to the provision
of equal opportunities to secure jobs and to earn in them,
regardless of conditions unrelated to job performance.
Transmit The encoded message must now be delivered to its
audience via a message channel
Feedback It is the final link in the chain of the communication
process. It refers to any response the receiver offers to the
message
Decoding It can be defined as the receiver interpreting the
message and coming to an understanding about what the source
is communicating.
Upward communication The flow of communication from
lower (employees) to higher (management) but tend to be
transmitted slowly since they are subject to delay, filtering and
changes.
Lestee e. Bittel Explains that human relations refer to the sum
of all the agonies and ecstasies that take place between people
when they share common experiences, especially at work
Communication barriers It can retard or distort the message
and intention of the message being conveyed which may result
in failure of the communication process or an effect that is
undesirable.
Coordination It refers to the effective time and sequence in
performing activities.
Cooperation This indicates the willingness of persons to work
together toward the realization of objectives.
Filtering The distortion or withholding of information to
manage a persons reactions.
Information overload Can be defined as occurring when the
information processing demands on an individuals time to
perform interactions and internal calculations exceed the
supply or capacity of time available for such processing.
Selective perception Refers to filtering what we see and hear
to suit our own needs.
Lack of source credibility Can derail communications,
especially when humor is involved
Downward communication The flow of communication is
from higher to lower levels of authority.
Organizational Culture. It is a system of shared assumptions,
values and beliefs which governs how people behave in
organizations.
Assumptions and Beliefs The deepest level of culture.
Organizational Values It express preferences for certain
behaviours or certain outcomes
Organizational systems and procedures The simplest
definition of culture is thats the way we do things here.
Transparency Allowing others to see the truth, without trying
to hide or shade the meaning, or altering the facts to put things
in a better perspective.
Information The lifeblood of an increasingly transparent
world.
Formalized Processes Transparency requires frequent,
abundant, and accurate information. Clear responsibilities for
compiling and reporting of information metrics is assigned and
automated where possible.
International governance and trade organizations These
groups grow stronger daily and set the ultimate standards for
all organizations.
Business Transparency All stakeholders in the organization
want to know all the facts about a companys financial health
and structure.
Media Large, fragmented, multifaceted, and powerful
organizations complete to get the inside scoop, but unite to get
the full story.
Organizational Norms These are acceptable standards of
behaviour within an organization.
Values Underlie a larger extent than a behaviour but they are
not directly observable, unlike the first level of culture.
Cultural Forms Function as the linking mechanism by which
networks of understanding develop among employees (Trice,
1988).
Teach symbolically This type of strategy involves the artful
crafting of new stories, new symbols, new traditions, and even
new humour so that the ambiguities surrounding organizational
life can be productively managed by all members of the
organization.
Crises By its nature, it bring out the organizations underlying
core values.
Government transparency It extends from the local
town/city/provincial government to national government in
each country.
Opacity The lack of transparency.
Stakeholders It includes employees, customers, constituents,
shareholders, community leaders.
External Analysis This involves a careful analysis of external
forces and their apparent power to shape transparency demands
that create organizational opportunities or threats.
Union Faced with dwindling members and reasons to exist,
unions take up of forcing corporate transparency as a means of
creating new sources of value to members.
The Impression you created on your superior and peers
during your first weeks and months shall play a vital role in
your job opportunities and success.
Adopt the right attitudes All of these steps is about making
the right impressions and building relationships, except:
How many steps should be first accomplish before mastering
the task of your job? 10
Edwood Holton III & Sharon S. Naguin They advanced the
twelve steps on managing your new job effectively
Dont be ashamed to ask for training or help Which is one
of the ways to acquire the knowledge and skills to do your job?
Benjamin Franklin If a man empties his purse into his head,
no one can take it away from him. A popular saying
Understand your new roles Which is the step which belongs
to learning the culture of your organization?
Culture It defines how you do what you were hired to do.
Remember that building Good relationship is the key to
understanding the culture.
Prioritize the building up of strong relationships. Always
try your best to have time to develop good relationships with
people at all levels of the firm.
Master the tasks of your job It is the next eleventh step
wherein the business firms usually provide some training or
orientation to new employees to get them started
Dont be ashamed to ask for training or help The new
personnel period provides licensure to ask questions and pursue
training and development that you will not have later \
Find an mentor, coach, or sponsor. It is an accepted fact, Anthony DSouza He develop the Four Different Mental
that every new personnel, no matter what level, need the Albert Ellis Perspective. A cognitive psychologist that devised
guidance of more senior colleagues. the ABC Model
Network, Network, Network. Be sure to build a new Brain It is often compared to a computer.
network of contacts, resources, advisers, and sources of Brain The largest secreting gland in the body.
information. Paul Pearsell This eminent psychologist has remarked that
Continuous Education Education is life and it is a continuous joyful people get sick less often and less seriously than joyless
process of development. people. x
Acquire the knowledge, skills, and abilities you need The Pessimists They tend to catastrophize and speak in terms of a
twelfth step wherein your own decision and responsibility will total disaster.
determine if youll be able to acquire this. Optimists. They put their problems and troubles neatly in a
Demonstrate good interpersonal communication and box and go on about their lives even when an important aspect
relationship-building skills. Make special effort in the early is affected in their job.
months and work with all types of people.
Focus on teamwork. Be sure you can show to your new co-
workers that you can be a good team player.
superior The one who is definitely expecting that his
(Give 5 business activities that may involve employees
personnel will perform their job with high degree of
right of privacy)
proficiency.
1. Lie detector
Endorphins Psychologists say the brain is the largest secreting
2. Personality tests
gland in the body and these secretions are psycho-chemical
3. Encounter groups
ABCDE Approach ABC Model must be expanded into what
4. Medical examination
approach?
5. Treatment of alcoholism
Permanence, pervasiveness and personalization are the
6. Treatment of drug abuse
crucial dimensions of an optimistic or pessimistic orientation
7. Surveillance devices
Emotions These are the result of what you focus on.
8. Computer data banks
Learned Helplessness The core belief of pessimist is what
9. Confidential records
Seligman calls ________.
Personalization It refers to how you feel about yourself.
The ABC Model It should be expanded into ABCDE
Approach.
Give the six primary needs or motivators relevant in Confidentiality
understanding the behavior of people in organizations, Integrity
based on McCllelands work Availability
Achievement What are the 3 bargaining tactics used by negotiating
Affiliation parties (give at least 2)
Influence Recess, delay of deliberation counter proposals
Control 2 types of informal power
Extension Personal and expert
Dependence Basis of power
Demand and supply
Give at least 4 characteristics of achiever
Self-motivated Enumerate the different political tactics (at least 3)
Goal-oriented Attacking or blaming others
Calculate risks Creating a favorable image
Set moderate objectives
Developing a base of support
(Give the 5 needs (not extended) in order, 1-lowest 5- Inspirational appeal
highest) Consultation
16. Psychological Exchange of Ideas
17. Safety and Security Coalition
18. Love and belongingness
Pressure
19. Esteem
20. Self-actualization
Methods to Improve Upward Communication
1. Open-Door-Policy
Three distinct roles or functions of a manager according to
2. Participation in Social Groups
Sayles (3)
3. Encouragement of Employee Letters
1. Participant in external work flow
Suggested Techniques Under Laboratory Training
2. Leader 4. Role Playing
3. Monitor
5. Gaming
Give the 3 Principles of Information System 6. Organizational gaming
 7. Encounter Groups Interaction with their supervisor;
Interaction with senior co-workers.
Types of Communication Barriers
8. Personal Barriers Guidelines for Organizational Transparency
9. Physical Barriers Leadership Commitment
10. Semantic Barriers Formalized Processes
Training Programs
(11-15) Suggestions for Good Listening (just choose five) Communication with Stakeholders
11. Stop talking.
The Five As of Strategic Planning
12. Put the talker at ease. Strategic Audit
Strategic Analysis
13. Show the talker that you want to listen. Strategic Assessment
Strategic Alternatives
14. Remove distractions. Strategic Actions
15. Empathize with talkers. key attitudes that superior want to see in their new
personnel:
16. Be patient. Humility
Continuous education
17. Hold your temper. Flexibility
Respect for the business firm
18. Go easy on argument and critism. Open-mindedness
Commitment
19. Ask questions.
Demonstrate work ethics
20. Stop talking! Positive attitude

Levels of Culture (Schein 1988) basic elements of culture that you must know
1. The work ethics
Behaviour and Artifacts
2. The reward system
Values
Assumptions and Beliefs 3. The social norms
4. The success factors
Three Most Important Socialization Aids
5. The management norms
Interaction with peers;
 6. The dress code
7. The attitudes of the personnel
8. The communication norms
9. The work norms
10. The organizational climate
11. The guiding philosophies of the firm
12. The vision, mission, and objectives
13. The core values and norms
14. The behavioral expectations
15. The sacred beliefs and events

The Three Ps of Crucial Dimensions

Permanence
Pervasiveness
Personalization
Give at least 4 Suggestions to be a Realistic Optimist
Choice:
Exercise regularly and eat healthy food
Get adequate rest and sleep.
See life in perspective
Respect others and respect yourself
Develop close and positive relationship
Set realistic and challenging goals and have a positive
expectations..
Take pride in your work, whatever the work may be
Identify and affirm positive beliefs
Walk in alignment with your positive beliefs